Walgreens

My grandson went to walgreens in Guthrie, OK around 3:30 on August 27, 2021 for a Covid vaccine after looking online to see if they accept walkins. When he was entering the building there was a big sign on the door saying Covid Vaccination walkins accepted. He went to the pharmacy to get his vaccination and was told they were not doing walkins since they were swamped with appoints and he would have to go online and schedule his appointment. There was no other customer in the store. He asked why they were still advertising accepting walkins if this was not so and received no answer. He came home and we went online to schedule this appointment and found all time slots for that day were available until closing. Also all time slots were available for the next day. We made an appointment and printed off the required paperwork to complete. He was at walgreens 15 minutes before his scheduled time as stated on the paperwork, again there were no customers in the store. He went to the pharmacy handed them his paperwork and was told it was old and he would have to complete the new set. He refused, to both the cashier and the manager since it had come off the walgreens website they finally agreed after several attempts. He was wanting Pfizer but settled for Maderna since the website said they were out of Pfizer. After he received his shot another gentleman came in to get his and was asked which he would prefer Pfizer or Maderna. When asked whe he wasn't given this choice all she could say was she did. During this pandemic and everyone pushing to get vaccinated you would think there would be better service. This is one if the main reasons people are not getting the vaccination. It is too big of a hassle to get it. Come on Walgreens work with your customers.

I was scheduled for a drive thru rapid Covid test on Thursday Aug 26, 2021
I arrived promptly in a vehicle driven by my wife, sitting in the back on the driver's side. I spoke at the person at the drive through window who seemed harried and stressed. He looked through several pieces of paper on his counter, asked for my name several times. He finally seemed to locate the paperwork for my appointment, passed the testing materials to me and I performed the test as instructed. He was respectful and plite.
I was not asked for any ID or insurance cards.
I did not receive any receipt or any evidence that the test material was correctly identified as belonging to me.
To date I have not received any information as to my test results. Calling the Pharmacy is pointless as I receive the generic "it takes 24-48 hrs to get an e-mail, if it is positive you will get a phone call"

I am now left with no place to turn. There is no way for me to track down my results.

My Appt. details:

Conf #: 59J8KDYP
Date: Thursday, August 26, 2021
Time: 04:00 pm
Test type: Rapid Diagnostic Test (ID NOW)
Location: 11633 SHADOW CREEK PKWY
Pearland, TX 77584

Respectfully,
Alnoor Ramji

Vacaville California has some of the most disrespectful employees I've ever witnessed. The assistant manager ignores customers when he's there. The manager has a bad attitude as well. There is this young man who works in the front and he's terrible with customers he argues and tries to act as if he's in charge and he's definitely not because he had to call someone else to void the transaction since the price was incorrect and he refused to listen when I explained to him the price on the shelf read differently than being scanned. The manager on duty came and resolved the issue but the disrespect from the young man ringing my items was noticeable. I came back into the store a month or two later hoping for a change and nope the same assistant manager ignored me as I asked him if they carried an item he just continued walking I looked him dead in his face and said excuse me he turned his head and continued in the direction he was walking. The young man was once again at the register and arguing with another customer so I walked out without purchasing anything. I will go to Fairfield store if I ever decide to shop at Walgreens again.

My husband and I ( Aged 83 and 75) signed up online for our booster shots at your Coconut Creek Parkway store. We got appointments for today (Sunday August 29th and arrived on time. There were two queues both labeled COVID VACCINES and we stood for almost 1/2 hour waiting whilst 2 pharmacy workers dealt with prescriptions to be collected . CLEARLY in a line designated for Covid vaccines. When the attendant finally got to us she handed us forms which asked us to sign yes or no to underlying auto-immune problems. This was not asked of us in our online booking by the way. When we both signed NO, the pharmacist smiled apologetically and said, "Sorry but you cant get your shot. The booster is only for those with auto-immune problems"

I was furious.

Why were we not asked this when we applied online?
We were polite enough to get to an assigned appointment on time yet had to stand in line and wait only to be dismissed with a cheery "Oh sorry"
And why have 2 pharmacists who are dealing with prescriptions in a COVID line?
I found this all MOST annoying and bad manners on the part of Walgreens

Gillian Katz
3303 Aruba Way
#L3
Coconut Creek
33066

Tel [protected]

I have tried for over a week for Walgreen to send the Rx trelegy and they still haven't done it. I just talked to a pharmacist & he thinks that it my be because of the merger of Alliance & Walgreen. don't use Walgreen. This has happened before and instead of it being mailed to me I had to pick it up. This is not a good idea and is a waste of gas and time. I know others who use mail order for their prescriptions and have no problems. From what I am being told is that Walgreen is having problems since they merged with Alliance. It's a shame because I used that pharmacy for when I picked up, but it is not good to have the prescriptions sent to me.

I paid full price for a prescription, rx [protected] on 7/27/21. Then my insurance also paid. I was told I would receive a refund which I have not. I have spent several hours on the phone getting put on hold and being transferred from one department to another without satisfaction. I was given a case #[protected] by customer service and was told I would be contacted by the billing department, which I have not. My refund amount would be $244.99

The amount of time waiting in line at the drive thru pharmacy is ridiculous. Been here an hour already. One car sat at the window for 25 minutes. I don't understand what the problem is. Shouldn't take that long to pick up and pay for a prescription. Terrible service. Inside not much better.
They need to seriously work on getting people through the line faster. Who has time to sit in line for an hour or more?

I had my first shot completed on 8/2 and the second one was schedule fo 8/23. My appointment was at 7:30, I arrived at 7:11 and check in by 7:14. At 7:35 I asked if I needed to reschedule, the answer was no the pharmacist will be with you soon. At 8:00 she indicated the pharmacist was drawing down the vaccination. However, the lobby not was fill with four others for vaccinations and three other for other various reasons. But the pharmacist had time stop interject if you don't have time to wait you can reschedule, I'm trying to do three jobs.This was my question I asked at 7:35. At 8:05 she administer the vaccination, and now says wait 10 to 15 minutes, why she had already indicated she did have time. I rather be home then have her keep an eye On me.

Doctor called in a new emergency medication. I called to get directions. Not given! Sat on hold and finally Lady answered transferred to Pharmacist who said "Call in the morning because store is closing! OMG! NO, I said I want to start medicine now!" He actually told me to take them all If I want ! Said he didn't care! " I had to call the hospital for instructions.

8/18/2021 -Arrive about 2:30 for 2 medications. Waited about 20 minutes. I tell the Rep 2 Meds to pick up. She tells me only 1. I tell her impossible. The automated system called me Saturday or Sunday and asked me if I wanted to refill my Prescription and I said yes. Then called me back to say it was ready. I purposely waited 2-3 days because I "know how Walgreens is". She said she's putting in for the medication Now. You can't call and check on you medication because you just get a recording after 25-45 min.
JUST HORRIBLE.

I would like to transfer all 18 monthly prescriptions to a different provider however I came across this post and I am doing my own research but would like to know if this is what your pharmacist's are doing to cancer patients? Please answer honestly!
Because of my brain disease & past cancer history, this answer is important! I know the laws and apparently either this pharmacist is uneducated or being a bully, both of which I do not want to do business with. Again… I am doing my own research so please, on your end, please be honest with the reason
Thank You in advance
Rebecca Hampshire [protected]