United States - 60015
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I have been using Walgreens in St.Helens since they opened for prescriptions. This incident about pushed me over the edge...total lack of communication. Did refill of two prescriptions on the automated phone system=couple days prior to me needing the meds. Went thru drive thru to pick up and was told they could only fill one of my meds and they said I had to call CVS and gave me a phone number...now mind you that these meds are for a Thyroid issue and should not go without...did anyone call me when they got the request to refill?? Bring it to my attention before I was out of the meds...???
I did call CVS and got it figured out but was so unhappy with the lack of service I got from the pharmacy that I will not be going back =my husband and I are switching our scripts to another pharmacy. No one tried to help or offer anything no explaination what so ever...Customer Service is a huge thing-and on that day the screwed up and Im done.
I always use my own bags when shopping. I put my stuff in them as I shop. This being the walgreens I use...
I just read about your lawsuit against Wegmans. I was in your Auburn, NY store today, and I had a hard time finding the Tylenol or store brand Arthritis pain formula. I finally gave up and decided to get it at Wegmans.
I think you should be more concerned about having a store that is easy to navigate, and has the products that people need, (rather than row after row of of unnecessary JUNK that seems to take up most of your store) and worry MUCH less about whether their "W" that they used in the earlier part of the last century, is too much like yours. I would think that it would much more important to concentrate on doing a better job, rather than filing frivolus lawsuits. I doubt that I will bother to go to any Walgreens until the suit is dropped . If you continue to pursue it, I will probably never darken your door again.
I am sorry that I can't seem to get the correct spelling for frivolus, but I am sure you can understand what I mean.
Sincerely, Bradley Pattington
Not happy at all with Walgreens so-called survey and sweepstakes. One, I could not find anywhere online how to get into the survey. Two, I gave up and called the 800 number. I was able to input survey # and password #, but then could not take the survey because the automated survey-er said it didn't recognize the number. I said, "NINE" three times, plainly, clearly. Very annoying. This is the second occasion when I've tried and failed to do the survey and sweepstakes entry. This time I intend to follow up with Walgreens.
My wife has a regular prescription for a class C narcotic (the kind the DEA closely regulates). Due to the nature of the prescription, she has to pick up the prescription in person from the doctor and deliver it to a specific Walgreens pharmacy on a monthly basis. She's used to dealing with all the hassle of being prescribed a controlled substance
This month her prescription ran out a week early. She takes two pills per day. This afternoon (4pm CST on 26 October 2010), she noticed that she was 13 pills short of what she needed to finish this month. First, she spoke with the doctor, who predictably and correctly informed her that he could not prescribe a refill until the month was up, but suggested she speak with the pharmacy.
That's when the fun started. She immediately called the Walgreens pharmacy to ask what could be done in the situation. The pharmacist asked her if she lived alone. No, she replied, she's married. Well then, says the pharmacist, then you may want to check to see if someone else in your household is taking your medications. The pharmacist didn't even beat around the bush and ask if she miscounted, or if she was taking the pills more often than prescribed (she isn't - one in the morning, one in the evening, as directed).
Of course my wife responded that no one else is taking her pills (it's just the two of us, and I hate to even take ibuprofen). The pharmacist said that in his experience, people will deny that, and he could pretty much guarantee someone was taking her pills. My wife asked if it was possible they miscounted. No, they double check the count. The pharmacist ended the call by saying Walgreens couldn't have made a mistake, and suggested my wife deal with the person who is taking her pills.
This leaves us both livid at being accused of theft, but even worse, my wife does not have sufficient medication to regulate the pain caused by her rheumatoid arthritis. The medicine also has nasty withdrawal symptoms if a patient suddenly quits taking the prescribed dosage, such as when the pharmacy shorts the prescription and refuses to refill it.
A quick search on complaints.com turned up several instances of Walgreens shorting prescriptions on a regular basis, even those marked as double or triple counted. Obviously we will be counting the pills on the counter with the pharmacist watching before we leave in the future, assuming we even return to Walgreens.
The Walgreens location in question is store 4989 in Springfield, Missouri. Fortunately, my wife did also get the pharmacist's name and we've included that in our communication with Walgreens corporate.
Now the question is, what can we do? Its our word against theirs, but thanks to the stringent controls on the medication, the burden of proof is entirely on us. At best, we might get an apology for the baseless accusations against us.
openned the sunday (10/24/10) paper and the walgreens weekly ad that covered seven days -- 10/24 thru 10/30...
Dropped a Dr. prescription at their pharmacy i gave the insurance cards for blue cross, medical, ccs, came back the next day to find out that it will cost me
$99 .00 i had to refuse it at that price which was for Antibiotics bottle,
took the prescription to next door Target store in less than 15 min. i endup paying $15.00 for the same bottle is there any reason for charging 6 times the price .
I'm writing a formal complaints on the pharmacy dept at Walgreens located at 6610 Tidwell Houston, Tx...
We have dealt with our local Walgreens pharmacy for years. Our needs have been sporadic with occassional illnesses requiring prescription medications. However, in the past 5 years or so, our health situation has changed dramatically. We are ordering up to 10 different medications in any given month. Our Walgreens staff has been wonderful and we have made a personal connection and totally felt like our local staff cared about us. BUT, now the store seems to have turned into a training center. Each time we go in to do business, the staff has changed. There is no personal connection; mistakes have been made in either filling the prescriptions or with billing issues. We are asking ourselves if it is really worth it to stick by Walgreens. There are other pharmacies in town that seem smaller and perhaps would give us the small town caring atmosphere that once existed at our own Walgreens. One more chance is all you get...we can go elsewhere.
After one problem was finally resolved that involved $1. 00 ink - jet cartridge refills, advertised at walgreens on "earth day"... Then other problems popped up. Some more serious.
That's the problem with walgreens. If you decide to shop there you can expect more problems arising from that one shopping experience. Their stores in san francisco, especially in the sunset district, cater to asians. The stores are managed and staffed by all asian. Isn't that discrimination? The asian employees treat all other customers rudely, they won't help you if they can get away with it.
The store managers are just as bad, they mismanage these stores to the point of stupidity. Don't dare voice a complaint because it will be you that's seen as the troublemaker. This is because walgreens is a deceptive corporation, there is no real customer service. They want customers to shop there and get out, if you don't like then don't come back.
There's no room for improvement at walgreens. Corporate is worse!
So... I tried getting the $1 refills at the daly city store in the westlake shopping center. Behind the "photo desk" was this nosey asian woman who demanded to know the details on how I got the $1 refills. I told her it was "none of her business" and to just do her job and refill the cartridge. She was argumentative and rude but this is expected at walgreens. I rarely shop at walgreens.
After dealing with this witch (For use of a better word), I got my refills.
I couldn't do an entire batch of 10 or more because of the initial confusion in trying to get this earth day special. I had the cartridges but after being told by the regional manager's snotty secretary that this special wasn't going to happen for me, I threw them away. I emailed the ceo (Greg wasson) and things changed quickly. The snotty secretary changed and became so sweet. I'm leaving extra details out, like contacting the store manager (Who is never there), the assistant manager who is careless and inept, the district manager who is evasive and unhelpful and the regional manager who is well hidden, pompous and refuses to talk to the customer. If I went into all the details the story would go on forever.
My problem was resolved with my request being honored for (10) $1 ink jet refills, so far so good. Now we go back to that store for more and this time we encounter the same woman and the same young man who is the assistant manager (He screened me thoroughly the first time I went there)... They are gossiping about me and my mother! We are standing right behind the assistant manager and can hear everything.
Once they realize this the young man rushes away and the asian woman acts like nothing is wrong.
I report this crude behavior to mr. Wasson and ask for compensation, more ink - jet refills and a walgreens gift card... And why not? I mean if this were "medieval times" both employees would be openly punished in the town square. But we are civilized in the 21st century so asking for some type of compensation is warranted. Where do these two idiots get off talking about my mom and me?
My god... This is walgreens! Where all customers are treated fairly and respected... Bulls - - -!
Mr. Wasson turns this new matter over to his legal dept. And now i'm harassed by another pain - in - the - # so - called senior attorney who has violated my privacy rights by emailing me and sending me letters.
She states that nothing will be done for us because of this insult. She demands that I contact her only.
Her letter states that she wants to talk to me. Sure she does, to get the facts about the incident. She writes, "you, of course, can choose to shop at walgreens or not"... Now how's that for walgreens great customer service!!!
When did a drug store become a hospital? Why are pharmacist giving flu shots or shots of any kind? The dirty secret is because Walgreens makes so much money on the flu shots. They charge $30 when it only cost them a few dollars. That is more than a $25 profit. It all comes down to MONEY! The pharmacists are forced to do this otherwise they will lose their jobs. They take a ONE DAY class and then they practice on each other. And now they are ready to give shots? I can't believe the drop in professionalism but I guess any can poke a needle into your arm after one day of class. In fact, drug addicts are much better at it than anyone.
The pharmasists are disgruntled but what can they do. They are doing so many things and to give shots on top of it. There is no real area set up to do this and with the running around there is a possibiltiy that things can get contaminated.
They should have a professional nurse focussed on administering the shots and explaining all the details. They can also answer any questions and not rush to do other things. That is the proper way.
I have lived in Mo, 63304 for eight months and have been using the same Walgreens the whole time. The...
Every time I go in to buy medicine or anything else it seems these cashiers either have some sort of attitude...
It's very frustrating to shop at Walgreens. In the past 6 months, they have discontinued six items that...
I have been with Walgreens since April of 1999. I am a loyal employee and will drop what I am doing to go to work. About 2 months ago, I was transferred to store 4123 without being asked. They were short 6 technicians at the time. One technician is in the military, one technician quit, and 4 where on maternity leave. Five out of six are back and there was an agreement that once they came back, I could be transferred back to my store 4586. Now that the time has come for me to transfer, my district manager, Greg Baker, is now saying there was no agreement and that I have to stay at 4123. I have made it clear that I do not want to stay, and I am willing to go to a different store. I believe that he is treating me unfairly and needs to be confronted with this situation. He is going back on his word and I dont appreciate that.
Walgreens phone card - I got to use my phone card & the pin no. I was given was callled INVALID. When I called Walgreens customer I was told that this no. was also INVALID!
I got this card as gift.
I trust that I shall hear from you soon.
Tried to take the Walgreens Feedback.com sweepstakes. Whether by phone or accessing Walgreensfeedback.com after entering the required information I was told that my time to enter had expired even though only 8 hours had passed. According to the receipt, a person has 72 hours to complete the transaction. The last time I checked 8 hours is still less than 72 hours. My previous visit to visit to Walgreens was worse than the one today. Last time they forgot I was waiting for the rx's to be filed, they seem to have forgotten I was still there even though a pharmacy employee came out the pharmacy door asked what I was doing the pharmacy waiting room. I told them I was waiting for my rx's to be filled and the employee told me they forgot about me. They got my meds together and when I got home I was missing one of the prescriptions. Today I told them I would wait and was actively discouraged from waitingby the employee because it might take forty to fifty minutes. That really doesn't bother me that much because I usually read while I am waiting. No pharmacy is perfect. But, 484ed I do expect the company feedback line to be available.
I purchased a $20 i wireless card from Walgreens 8/16/2010 6:24pm. First time I stopped there to purchase my i wireless card. I got home 15 minutes later. I called i wireless, as I have 100s of time before, to load my cell phone but this was the first time I was told the pin number from the i wireless card I just bought had already been redeemed!! It was apparently stolen at the point of sale. Walgreens is either irresponsible & guilty of failing to secure their transactions at point of sale or they are purposely stealing. They lost all my family's business. We pulled all of our prescriptions and sent them to another pharmacy. They lost more than the $20 they stole.
Run a way from Walgreens Pharmacy very quickly run back to CVS. CVS is one of the best pharmacy who is always looking in to help out their patient. Why and how let me tell you. I just come back from Walgreens Pharmacy located on East Main Street in Meriden, CT. On 8/16/2010 around 4:30 PM I was trying to pick up heart medicine for my husband. The assistant from the pharmacyst told me there is some problem with my insurance and because of it I had to pay cash and get reambased from the insurance company. I asked the assistant does she can give me just 2 pills untill I will resolve this matter with my insurance company. I was told by her after she spoke with the pharmacyst I have to pay $12.00 per pill (the medicine was Plavix) and I know from my previous expirience that the CVS give my husband before pills for the next 3 days free of charge and I was back before the 3 days went by and get my medicine any way. You probably think why I went to the Walgreens if the CVS acrross the street was giving such a good outstanding service I will be honest because I was to unpatient with one of the weekend staff. I got my lesson I just come home and called the CVS from the East Main street and ask them to transfer all my scipts from the Walgreens back to CVS and I will never go back. The all staff from the CVS starting with David Ho who is the manager pharmacyst and all his assistants like : Brian, Carmen, Debbie, Jen and Waleska and the rest of his great staff. Just plese do not go on weekends when Nancy works(she is the PT wekend pharmacyst) she has no clue whats oustanding customer service stands for???She was the main reason I left the CVS but this is another story.
PLEASE Remember the CVS on 839 East Main Street in Meriden, CT is one of the BEST PHARMACY's don't go to Walgreens.
Went in on august 10, 10 to print out some pictures. I dont usually go to this store but was close to thi...