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Walgreens Complaints Page 37 of 92

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R
11:10 am EDT

Walgreens Pharmacy

I have been a pharmacy customer for several years and I just changed to CVS. They never have my medication on time. They don't order it so I have to wait for the shipment to come in. This happened the last 4 months. Because it is a pain medication, they advise me that I cannot get a partial order or they will have to cancel it. I suffer from extreme pain from several illnesses including RA, Osteo-Arthritis, 2 recent hip & knee replacements, back problems, etc. The last 4 months my medication wasn't ordered and I was out of pills, so I had to wait 3 days after I was out for them to re-order. Another problem I had was that they told me my medication was ready to pick up and when I got there, they advised me that it was a day early and the woman told me they called my physician to see if it was ok to pick it up early. I would never have wanted this. Then my doctor thinks I am abusing them because I wanted to pick it up early when they were the ones that told me the medication was ready. There were 2 nice women that worked there but, with all the issues I had, nobody once apologized and even one said to me, "how can you not have any left?" How unbelievably nervy is that? Because I kept forgetting to tell my doctors to change my pharmacy, I had to keep having the same experience for 4 months of the last 5. So many bad experiences, I won't be getting my medications there and I won't be shopping at Walgreens anymore.

Desired outcome: None, I just wanted to express my feelings about Walgreens on Hempstead Tpke & Newbridge Road, in East Meadow NY

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lynnie mander
Port Charlotte, US
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Aug 14, 2021 7:21 pm EDT

I am changing to another "out of my way" Walgreens just to get away from this pharmacy.

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J
7:02 pm EDT
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Hello, I am a RN who calls in medication for our nephrologist. I have been working to get a medication filled by Walgreens Pharmacy; 1101 McHenry Ave, Modesto, CA 95350. There was a medication called in for a pt 3 different times and the patient was informed on 3 separate occasions that it was not called in. A 4th attempt was made to speak with a...

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C
7:56 pm EST

Walgreens Pharmacy center

It doesn't matter what time of the day it is this is absolutely the worst pharmacy in my area. Slowest pharmacy I've ever been to kinda reminds you of going in a McDonald's drive thru line I will be changing my drop off place from now on.

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S
11:35 pm EDT

Walgreens App coupons never applying to my orders

I take the time to go on the app a d select specific coupons and purchase these items and at checkout they never get applied and when I've mentioned it to the store they say that they can't do anything about it to contact customer service . I shop usually everyday to every other day and every time I select app coupons and they never are automatically applied like there suppose to . Just tonight I should've had a total of $10 taken off my order with $15 in rewards cash applied to my acct and not either of these were applied and this is the first time I've emailed to let u know bc this is a lot of money I keep losing especially to continue to keep shopping at Walgreens when I can go shop elsewhere so I'm hoping you guys will fix this and give me back my money snd apply my rewards to my acct. my email address is [protected]@live.com & name is Shea Schlander & phone number associated with acct is [protected]

Desired outcome: My $10 refunded by email with a giftcard to use everywhere & my $15 cash rewards applied to my acct to use on a future purchase

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5:02 pm EDT
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Bought 18 pack of beer. Coupon on item showed 3.00 off. When I paid for it, it was 3.00 more. The girl told me that item was off sale. They didn't remove the old tag. I told one of the men working their about this and he went over and tore it off. He then proceeded to tare a lot more tags off. The manager went back in the office and came out with a stack of...

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H
8:19 pm EDT
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Went to Walgreens on Forbes Ave in Martinsburg, WV on Friday August 6 to get two prescriptions filled. Both prescriptions were electronically filed by my physician in Cumberland, Maryland on Thursday. The clerk stated the prescriptions had not been filled and that it would be at least an hour. I started to leave and the Physician in Charge called me back to...

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D
6:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walgreens pharmacy computer errors

i am sick and tired of all the issues with your corporate computer system
GET IT UPGRADED SO IT WORKS! I AM CONSTANLY RUNNING OUT OF MEDICATION because your stem cant work on anything
When this store was a Rite aid i had zero issues
the Federal government should investigate and shut down ALL Walgreens as fraudulent!

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2:50 pm EDT
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I am a prescribing doctor new to Carlsbad, NM 88220. I called in a prescription after hours for my own son and wife went to pick it up midday the next day. They claimed they received no message or prescription. So when she called me and told me, the assistant slipped back to the pharmacist and she yelled out "I just received that script". Well whatever...

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M
2:13 pm EDT

Walgreens Monthly Sweepstakes

I'm trying to enter the monthly $3, 000 cash Sweepstakes on-line. I've been trying to find where to enter. I can't find the ENTERY part of your Sweepstakes. Is your Sweepstakes a SCAM? I think it IS. I've been a Walgreens customer for many years !

Sincerely,
Mark O'Brien
150 Cedar Terrace
Natick, Massachusetts 01760

[protected]

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A
1:47 pm EDT
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On the 12th of July went to take a PCR covid test got and my compliant is that I never got the test result back and was unable to board my flight. I went back to the 2a Grandview Plazza Shopping Center Florissant Mo, 63033 and found out that my test was never put in the system and if I did not have the paper that they had giving me showing that I had taken...

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A
9:00 am EDT
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I have been getting the same prescription for a few years at this pharmacy. I presented a Good Rx coupon for a lower price of $18.77. Months I received my medication at low cost $25.25 which should have been applied when gave them the coupon a month prior at $18.77. . Then I was charged twice the previous amount $46.95. I asked why and was told that Good...

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S
11:45 am EDT

Walgreens Generic porcine thyroid (Acella)

Walgreens keeps buying low quality generic porcine thyroid from Acella, even though it has been recalled numerous times in recent years.

Desired outcome: Buy quality medications from quality pharmaceutical companies.

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L
11:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walgreens Nicotine Gum mint flavor 160 count

Several of the gums were missing from the cards of gum. the spots were closed & empty. Paying $50 to just have empty spots is kinds bad marketing?
I have never had this happen before so I believe that somehow your workers are not doing their jobs in manufacturing this product! AT the store on 60th & Oklahoma Milw wi

Desired outcome: Make you aware of how angry & disappointed I am in Walgreens!

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D
10:23 am EDT
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Hi, On July 31/21 I returned 6 cans of Neutrogena sun block and asked for my money refunded as part of the Johnson and Johnson call-back. The Walgreens was the one at Town Center Drive in Eagan, MN. I didn't have a receipt, but who keeps receipts on sundries that were purchased over several of the last 12 months. The manager begrudgingly gave me a store...

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J
5:11 pm EDT

Walgreens Pharmacy services and personnel

We have been having endless problems with our Walgreens Pharmacy on Putney Road, Brattleboro, VT, ever since the previous Rite Aid Pharmacy was taken over by Walgreens.

The pharmacy here is consistently inefficient, unhelpful, and poorly run. For instance, we receive phone messages telling us prescriptions are ready; then, when we drive 40 minutes to pick them up, the pharmacy does not have them ready, or tells us the medication is out of stock, or sometimes denies even having received the RX's from doctor or refill line -- all despite the fact we were called and told RX's were ready for pickup.

I don't understand why what was formerly an efficient and well-run Rite Aid pharmacy, where it was truly a pleasure to shop, has descended into the unpleasant and annoying mess it is today. The friendly, helpful, constant, and knowledgeable Rite Aid Pharmacy staff we dealt with for over 15 years was replaced almost overnight with an ever-changing suite of inexperienced and frazzled counter help, and pharmacists who seem wholly disinterested in whether or not your customers are happy. When we head out to the Walgreens Pharmacy, we never know whether our prescriptions will actually be available or not.

We have held back changing pharmacies because of the inconvenience of switching all our prescriptions over to a new pharmacy. However, the inconvenience of buying prescriptions at Walgreens is rapidly overtaking the inconvenience of changing.

These problems were present well before Covid appeared. There seems to be no one at our store to whom we can report these problems, or who is willing or has authority to do anything to correct them. These problems are not unique to us; everyone we know who is using Walgreens here reports the same trouble.

Does the Walgreens corporate office care about whether your customers are satisfied?

Desired outcome: Have competent pharmacy staff restored.

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N
5:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
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Both girls working at the pharmacy in toms river are yelling and threatening a customer. They are both being so rude about picking up a prescription. Deciding when they can be filled or not. App says filled then the girls both said was to early. Making up excuses then hanging up the phone bot before saying [censored] you sir! Called back then they threatened me...

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T
1:16 pm EDT
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My name is Thomas Robinson. I got an appointment and was given a "rapid test" which was supposed to be complete within 24 to 36 hours. I drove in and was given a swab in a cellophane package. I completed the procedure and stuck the swab back into the package as directed. I called back after 24 hours and was advised to contact a company called PWN. They...

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M
8:24 pm EDT

Walgreens You Need a Security Guard at all your stores

I go to the Walgreens at 30th and Mission in SF at least 2 to 3 times a week.
I've been there I have seen robbers run in and fill sacks full of Walgreen's items mostly in the Cosmetics.

They cuss at the the employees and today the thief said he had a knife and scared me and the other customers. Last Sunday I yelled at 2 of the robbers and told them "I see Cops get out of here!" They kept filling their bags.

I have experienced this 3 times in the past month.

Why doesn't Corporate invest in security guards? You had a guard for about a month or more. What happened? You have closed 17 stores in San Francisco. Don't you want to protect your employees and us customers. Or. Are you waiting to close another store.

Invest some money in protection for all of us.

My name: Mauryne Lees, 415.407.5138 or 415.282.5933, email.
[protected]@yahoo.com
This is a very serious matter.

Please call me. I need to speak to someone in corporate.

I am an 81 year old woman and we (us customers and your staff) are all in danger.

Desired outcome: Get security guards immediately

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S
12:48 pm EDT
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Store # 05407 295 Main St. Manchester Ct. 06040 Incident Date Between: July 20th 2021- July 24th 2021 First off, my doctor prescribed a pneumonia vaccine for me, due to the issue that it always seemed to be unavailable when I went to get it, or called to schedule it. So before actually going to the pharmacy, I called to confirm that it was available, which...

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12:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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On July 22, 2021 I called Walgreens to check on a prescription that had to be ordered the day before. The pharmacist said that the prescription didn't arrive. I asked for a partial refill and the pharmacist said that she couldn't for this medication. I stated that if my doctor sends the prescription in any earlier, the pharmacy staff tells me not to send...

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About Walgreens

Walgreens is a pharmacy chain offering prescription medications, health products, wellness goods, and various services such as photo printing and immunizations. Customers can also find personal care items, beauty products, and everyday essentials in-store and online.
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