Guitar Center reviews & complaints

I order a Epiphone SG Special Satin E1 Electric Guitar Ebony, advertised as NEW and in stock Online, on 7/10/2021.
On 7/12/2021 I get a notice the it will be delayed because it is on back order, guess it was not in stock?
On 7/23/2021 I get email that my order was cancelled. I call customer service and the gentleman said one of the store associates cancels an order if they find an item damaged and can't ship it. He looks in his system and finds that the item is back ordered and schedule to arrive 8/2/2021, so I said fine and placed a new order with him.
On 7/23/2021 I received a call from a store lead saying received my order and could ship it out the next day, he assured me it was new and ready to go.
On 7/24/2021 I receive an email stating that the item was actually DEMO and was damaged, but if I still wanted it to call them. A short time later I received cancellation notice on the item.
As of 7/25/2021 the item was still online and advertised as new and in stock.
I will never buy or refer anyone to Guitar Center in the future. This guitar was certainly an expensive one, but have purchase more expensive guitars, Basses and amplifiers in the past, although never online.

I ordered a numark ns6 used from a store april 2nd 2021. It was in california store. I order it on that friday with a guarantee it would be here in 3-5 business days. The 5th business day would be that friday. The store held on to the item until that wednesday and didnt even ship it out. I called the store to verify it and they pretty much told me, thats just the way it is and I had to deal with it. I dj at a local place where I live so I couldnt work that friday. I waited till the following monday and it did arrive but when i unpacked the item and hooked everything up it didnt work. It powered on but that was it. They intentionally sold me a defective item. I tried everything, i even called numark. If you look on my account I bought my first numark from guitar center so this was the exact same board from before. When i went to complain to guitar center their attitude was the same. Oh it happens.. NO It dont just happen! what happened to ordering safe from a company or trust? now I will miss out on this weeks gig. I dont know but 600.00 in total is alot of money to me i could have made if guitar center was honest . There is no way that store didnt know that item was broke.. no way possible. Probably why it took them so long to ship it. Now I have to wait for a refund, wait even longer to get this resolved. I have to go out of my way to print the label, and take it to a ups store. I dont even have a car to do this. No one is honest anymore

Unpredictable boss addison who bullies his fellow employers and highly disrespectful of amount of hours or days given to a worker. Alongside his side kick ryan for being rude also to his employees he works with! Defiantly not a team leader at all! Above all for the other employees they are wonderful and helpful and work together as a team! Would like to see these two gone. They both make me and a few others i've been with feel uncomfortable and something needs to be done. I wish to come into guitar center and shop while not being hovered over or anything above that! Thank you!

So on 4/17 i dropped my guitar off at Guitar Center (Gainesville, Fl) to get the 5 position blade switch replaced, full intonation and the bridge calibrated.Today almost 3 weeks later (5/5) I go pick it up because no work has been done to it and in the 3 weeks not once did Guitar Center call me to let me know the status of my guitar. The guitar is a '94 PRS EG-II Seafoam Green, my prized possession. When I dropped it off I specifically told the tech that I needed it done before May 6th because of an important gig on 5/6. Words can not express my disapointment and to an extent anger because of the let down and also because when I went to pick my guitar up they couldn't find it. When they finally got it the gig bag was dirty as if it was laying on the floor somewhere. Needless to say that I will never entrust Guitar Center with any instrument I owe ever again.
Eugene Torres
1105 Fort Clarke Blvd. Apt. 408 Gainesville, FL
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