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CB Fitness Centers and Gyms Virgin Active South Africa Not reflecting rewards earned and then shows expired
Virgin Active South Africa

Virgin Active South Africa review: Not reflecting rewards earned and then shows expired 1

V
Author of the review
5:25 am EST
Verified customer This complaint was posted by a verified customer. Learn more
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Emails have been sent to your staff at the Constantia branch with regards to expired drinks without it been reflected on my app...
No responses to email... lack of professionalism
Emails have been sent to 'Nicole Jacobus' and 'Andel Klaasen'... and I have received no response...

my email address is [protected]@gmail.com... and virgin active membership no. is [protected]...contact no. is +[protected]

Desired outcome: require rewards that are reflected on my email

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1 comments
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J
J
J. Stracke
Nov 27, 2024 8:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Reiterate with Virgin Active’s customer service about the unresponsiveness and the ongoing issue of the expired drink once more. Insist on immediate measures as well as a specific time frame for the resolution Norms require standard escalation to the next level of management or escalate it with the appropriate consumer protection authority if that does not help.

  1. Virgin Active South Africa Contacts

  2. Virgin Active South Africa phone numbers
    +27 860 200 911
    +27 860 200 911
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    Head Office
    +27 216 843 000
    +27 216 843 000
    Click up if you have successfully reached Virgin Active South Africa by calling +27 216 843 000 phone number 11 11 users reported that they have successfully reached Virgin Active South Africa by calling +27 216 843 000 phone number Click down if you have unsuccessfully reached Virgin Active South Africa by calling +27 216 843 000 phone number 20 20 users reported that they have UNsuccessfully reached Virgin Active South Africa by calling +27 216 843 000 phone number
    International
  3. Virgin Active South Africa emails
  4. Virgin Active South Africa address
    3rd Floor, Mont Clare Place, CNR Main & Camp Ground Road, Claremont, Cape Town, 7708, South Africa
  5. Virgin Active South Africa social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 09, 2024
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