Account Assure Complaints & Reviews

Account Assure / Account Assure with Petland credit card

Oct 19, 2019

Account AssureI never signed up for or agreed to getting Account Assure, but am still getting charged for it. Shortly after getting my Petland credit card, I got a phone call trying to convince me to sign up for Account Assure. I kept saying that I DO NOT WANT IT, and the lady on the phone kept replying...

Account Assure / fraudulent charges

Oct 10, 2019

I never enrolled in account assure. I have reported this company to the BBB and also filed a consumer protection complaint. this company is a fraud and I want my charges reversed. I also call almost every day and get the same scripted response from the customer service reps. they alway...

Account Assure / account assure

Oct 04, 2019

I NEVER signed up for this garbage and I just realized why my payments haven't been going down I finally called it after YEARS of paying for this apparently. I where missed a payment I will be contacting VS and account assurance and asking for my dam money back! I could have been paid thi...

Account Assure / account assure - victoria secret

Sep 19, 2019

Hello, I applied for a angel card in 2015 and my limit was $350.00 I was paying it off and didn't understand why my balance went to $750.00 Victoria Secret stated it was because of account assure. I contacted account assure and they want remove the fees. They are stating they are insurance for...

Account Assure / account assure benefits

Jul 30, 2019

I signed up for benefits to get the promotional gift card. I thought "hey, that's a good idea, you never know what could happen in life and plus I get a gift card out of it." Fast forward, I am unable to work due to medical condition and called Account Assure to verify benefits. They could...

Account Assure / comenity bank credit card

Jul 29, 2019

Lost job few years back involuntary layoff. Contacted the card issuers an yet to have hear back from them on the updates. Now it sits on my credit report. I've been trying to resolve this for going on 3 years now so I can figure out how to move forward with the process an get all thi...

Account Assure / insurance

Jul 25, 2019

Claim opened on May 29, 2019 has not been resolved yet on July 25 2019. The claim has not be settled with Comenity Bank which has not charged me late fees and reduced my credit limit as a result of the late payment and the unemployment situation. I have spoken to a representative on 3...

Account Assure / not wanting to pay account insurance

Jun 25, 2019

After contacting the office several times trying to have a claim started I still don't have a claim paid sine March 2019. When I first made contact in march they said I did not have the insurance so I asked the to add it back to my account because I never cancelled it, then in april I...

Account Assure / lied to

Jun 04, 2019

I was promised and even have a paper saying: This form will be used for our records. We have included a postage paid envelope so that you can return the form to us. Upon receipt of your signed Disclosure Acknowledgement a $25.00 gift card will be mailed to you, I never recieved one nor any...

Account Assure / credit card accounts

May 10, 2019

Good evening, I am so frustrated I am in total shock. I have had the privilege to have these 2 accounts for years. Express/The Limited I have tried my best to do my payments maybe not timely but I have always attempt to pay something. I had Brain surgery February 2018 and I was facing some...

Account Assure / my claim isn't being paid for and I completely qualify

Jan 29, 2019

I lost my job September of 2018. They missiles my claim as disabled and NOT as job loss. Because of this error that I informed the clerk of, she still filed it as a disability. I had to refile as the paperwork that was sent to me didnt fit my criteria at all. So another month took for it...

Account Assure / express and victoria secrets account

Jan 08, 2019

I have had a Victoria's Secret C/C and Express c/c for several years, I keep seeing my monthly payment going higher and higher, I have called Victoria's Secret and Express account, Comenity Bank and there response is that they don't have anything to do with that to call Account Assure at...

Account Assure / benefit claim

Nov 19, 2018

I called because I was denied a claim due to not working full time and part time less than twenty hours. Now in 2016 I filed same claim was approved was told tonight that new terms now apply and that's why benefits will not be applied. Well I never received notice of new terms but you took...

Account Assure / victoria’s secret (lisette gonzalez)

Nov 19, 2018

Account AssureI have had a Victoria's Secret C/C for several years, I keep seeing my monthly payment going higher and higher, I have called Victoria's Secret there response is that they don't have anything to do with that to call Account Assure at [protected] I've called over & over and noone is helping...

Account Assure / overstock account

Aug 16, 2018

I'm tired of having charges on my credit card bills from Account Assure...You supposedly have to sign up for it but I keep getting charged by them and I didn't sign up with them. I know how they rip people off. But yet they're on my credit card bills charging me over and over...then you...

Account Assure / victoria's secret

Aug 15, 2018

I signed up for Account Assure for the gift card, and I was told it was only $1.99/month when calling for information. I have never received the gift card, and after being flustered about never using my VS credit card, but somehow my balance kept rising, I realized I was being charged...

Account Assure / hsn/children’s place

Jul 29, 2018

I have signed and returned both contracts and have yet to receive the cards that I was told I would receive. My childrens place reward should have been received a few months ago and the HSN should have been within this past month. I understand there may have been some mailing addre...

Account Assure / being charged for this on my victoria secrets cc

May 29, 2018

I never signed up for this. I just realized I was being charged for something I never signed up for. I want my cc to be credited with the money you owe me. My email address is [protected] You are scammers who take money from people that you have no right to. I want all my money...

Account Assure / credit card protection

May 21, 2018

I was terminated from my job and filed a claim with Account Assure January 1st, 2018 after 30 days I filed a claim and was advised I would receive a credit to my account while a decision was being made if I qualified. I was advised the credit being made would not have to be paid back even...

Account Assure / enrolled without knowledge

May 18, 2018

I have a credit card with Express, and notice on my transaction history this company is charging me for unknown reasons. I have not used this credit card in months, and am in the process of trying to pay it off, but it seems the balance never gets as low as it should because of thi...

Account Assure / ny company // children's place

May 02, 2018

Submitted all proper paperwork for benefit request. Still nothing. No help but all I hear when I call is more information is needed. Its nonsense and a waste of time. They want personal information from unemployment insurance even of you have found work. The agents are rude when you call...

Account Assure / insurance

Mar 15, 2018

I have called 3 times this last year to activate my insurance. I am totally disabled now with a letter from ssa and was told I was not covered even though I have paid for years to have this coverage on both my hsn & lane bryant. If you are refusing to pay these accounts then I want a...

Account Assure / account assure

Feb 17, 2018

My name is Yvonne Lewis and I am being charged for an account that I have never enrolled in through Victoria Secret. I just found out from Victoria Secret that I enrolled in this program in 2014 which is false. I just looked on the internet and found that there was a lawsuit where the...

Account Assure / victoria secret

Feb 06, 2018

I want assure account removed from my card. If not I will call the better business bureau on you and see what they can. I did not authorize you to charge my account with $14.19 for whatever you are charging us for I expect to hear something from you very soon my telephone number is [protected]...

Account Assure / money taken out of my overstock account without my permission

Dec 09, 2017

My name is Amanda Bruce and i have a account with Overstock and i have had 5 surgeries since first of the year so haven't been doing my bills but I was looking at the Overstock bill and noticed I was getting charged starting as far as I could go back money being charged on my account from...

Account Assure / ny company credit card account assure charge fee

Sep 10, 2017

I was checking my ny&company credit card statements since 2015 there are a fee charge for account assure fees. I never signed for this insurance and nobody call me to ask if i agree for it. They have to return all my money i work hard for it. I recommend people that verify all the time...

Account Assure / I am trying to fill a claim without being on the phone

Sep 09, 2017

I was admitted to Livingston Medical Center in Livingston, Tn on September 4, 2017 Livingston Regional Hospital 315 Oak Street Livingston, TN 38570 [protected] I am unable to find a form online to fill out so that is why I am sending this email. f you can spend the proper form to fill out...

Account Assure / won't refund charges!

Sep 01, 2017

I've been charged for account assure since October 2014 and have never used it. I called to cancel and was only refunded 3 months! I just got off the phone with an account assure representative who canceled my policy after I asked him a simple question. "If I cancel will you all refund the...

Account Assure / filing a claim

Jul 28, 2017

Benefit request#[protected] I sent in my documents including benefit form and other attached information then was sent another asking for more when I called in the representative stated since my former employer didn't fill out the form I needed more former employer not interested in helping me...

Account Assure / unauthorized credit charges

Jun 12, 2017

Account AssureEvery month I have been charged 40-50 dollars on my hsn credit card-even after repeatedly calling to complain. I want the credit added back to the account for the last year. Please see attached screenshot of hsn credit card bill. I have documentation of a year of charges. No one has ever...

Account Assure / account assure-gordman s

Jun 11, 2017

I was told to contact you about these charges to my account that have me over my limit. If I am not reimbursed for all these fees I will be getting a lawyer involved. Please contact me at shelby.[protected] This is [censor] and should have never bee charged to my account without my...

Account Assure / avenue credit card

Jun 10, 2017

I was just informed about charges that are being charged to my card with out my permission . I never signed up or gave anyone permission to charge fees to my avenue card i wondered why my balance never went down very much and called the company they explained to me about the charges that a...

Account Assure / unauthorized charges

May 28, 2017

I just became aware that I have been being charged fees on my Victoria secret credit card which has caused me to have an over limit balance for the past 5-7 months now... I was unaware of these charges and was told to contact the account assure to help resolve these issues that i...

Account Assure / gift card for enrollment

Apr 20, 2017

I was told I would get a $20 gift card for the store credit cards I have. I never received any for both and its been 2 months since opening both. I would really like my gift cards I was promised or at least a $20 credit on my accounts. I pay my bills on time and there is never an...

Account Assure / disability payments to my blair account

Jan 30, 2017

I became totally disable approx a year ago & noticed on my Blair monthly statements tha I've been billed for account assure since 2013. However, I cancelled the coverage twice in 2013 & 2014, account assure has been charging my Blair Account every month. They never cancelled my coverage so...

Account Assure / sign-up/gift card

Apr 30, 2016

I have 5 accounts with Account Assure and on each account I was sent a "Disclosure Statement" and mailed back the "Disclosure Acknowledgement". I was told I would receive a $20.00 gift card in the mail within four(4) to six(6) weeks, the last one that I mailed in I have received the gift...

Account Assure / claim

Sep 30, 2015

I recently lost my job, so I called Account Assure to file a claim. I was on the phone for over 30 minutes speaking with a representative for him to inform me that he couldn't find my information. At the end of the conversation, he offered to transfer me to cancel my account. I...

Account Assure / protection plan

Sep 01, 2015

You guys are trippin'. I was paying the extra couple bucks a month, not even that much, lost my job, reported it to account assure, not only did they make an immediate payment to my cards (I have 5 store cards that are protected by account assure), but they ended up paying the entire...

Account Assure / lost job been waiting for paperwork they never send it

Jul 12, 2015

I have filed for insurance from this company I lost my job and called them and now they still have haven't sent me any paper work or nothing. I don't no wt to do. With this I am not paying for something I have insurance on that is suppose to cover my bills why iam unemployed...

Account Assure / account assure scam

Jul 09, 2015

I have a Victoria secret credit card and I enrolled to account assure 2 years ago when I got the VS credit card. I called last year to cancel this program but they kept charging my credit card.I lost my Job 3 months ago and I called them to get my benefits but they don't want to do it...