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Account Assure
reviews & complaints

Account Assure
reviews & complaints

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87 complaints
7 resolved 80 unresolved
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L
5:41 pm

Account Assure - Account assure

I have struggled with this company since i was put off work due to disability. It was a very slow process and took several months to make a payment. Everytine i called, i wiykd be tokd its in pending status and i will hear something in 7 to 10 days. As many times as i,called i never heard from anyone. Now i have late fees that have occurred around 400 that i cant afford bc it took account assure so long to make the payment. Im already struggling with finances due to job loss. This company is a joke and charge you a rediculous amount for nothing. Woyld not recommend to anyone.

Desired outcome: Waived late fees

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M
6:02 pm
Verified customer This complaint was posted by a verified customer. Learn more

Account Assure - Account Assure

February 13, 2022, I was offered to enroll online with Account Assure for my KAY JEWELRY ACCOUNT.

Thinking it is a good idea. I GOT ENROLLED. February 15, 2022, I got Covid, February 17, I pass out in thebathroom, February 18, I went to the hospital and was diagnose with a Fractured neck. I stayed in the hospital for

10 to 12 days. Then I was sent to a hotel for Quarantine. 2 weeks more. Then was move to RESPITE CENTER. I was able to get out of the RESPITE CENTER APRIL 18,2022.

During which I sent email to Account Assure informing them about my condition. They did not pay any liabilities and try to ignore me.

Account Assure is a FRAUD SCHEME. The company won’t pay their obligation to their consumers. They pretend to give benefits but all a SCAM.

DON’T FALL FOR THEIR LIES.

Desired outcome: The company should be closed FOR FRAUD.

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T
9:08 pm
Verified customer This complaint was posted by a verified customer. Learn more

Account Assure - Account assure balance protection

I enrolled in account assure on February 9th and ironically lost my job two days later. I waited 30 days to call to file a claim since 30 days without working is the requirement for the unemployment benefit. When I finally started calling in March no one could locate my account and they said they’d escalate it. Well here we are two months later and after one to two calls every week and I still don’t have a resolution! I’ve called and mentioned that I have email confirmations of my enrollment and to mention the statements with their charges yet no one can confirm my enrollment, locate my account or much less provide the coverage I’ve paid for.

Desired outcome: I’d like my account located, my benefit paid, and cancellation of any further coverage.

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ADVERTISIMENT
M
4:10 pm

Account Assure - Account assure protection

This product is nothing but a rip off! I have paid for it for several years now. I am on disability right now and I cannot reach them by phone and their website always times out. I have called Comenity for several days in a row and they just transfer around over and over. I need the help that I paid for just as others have posted here. I don't like being ripped off. If you don't want to pay claims, don't sell this sham of a product. All I want to do is file a claim! I hope this might be of some help to me and others.

Desired outcome: To be able to talk to someone and get my claim filed and paid.

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L
May 18, 2022 8:48 am

Account Assure is a rip off my terms were changed and they don't pay anything off. I've been on disability I have it on two cards my NY& Co balance was low paid off no problem. Now wack [censored] Wayfair the are paying there finale charge and their fee not putting any dent in my balance and have had me jumping through hoops for that. I never want to use there card ever again once I'm done with this debt.

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C
6:55 pm

Account Assure - Benefit

I took care of my dad for almost 5 years. As his 24/7 care giver. When Covid hit, he became more delusional, he had dementia. Hospice was called in but getting help for bathing etc was spotty. Everyone quit, no CNA's. I did the best I could to keep up with bills and his care. I paid over, I paid off Victoria Secrets and other bills. But the last month, I was exhausted, before he died. He passed Jan 2022. I called abt assure thinking I would be helped by the 'insurance' I paid for monthly.

The letter I got back was that because I was 'self employed' I could not benefit.

I'm exhausted. I had to file for social security early. Or I would have filed for disability because I'm so exhausted. I thought I had this on Ulta, Belk, VS and Capitol 1 and PayPal. Only VS and they refuse to pay.

At this point I don't care anymore, I'm exhausted. Disappointed and Pissed that again I have to fight to get what I paid for.

I'm done.

Desired outcome: That the company will pay the benefits on my accounts and stop charging late fee so I can do something to pay for what I purchased....some were for my dad.

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B
11:50 am

Account Assure - Account Assure

This company attached my account from 6/2021 until yesterday! They’ve been charging me for the service, plus a finance charge! To the tune of $275! I only checked because my balance went up, and I pay more than the minimum on my account every month. I never agreed to this service. I’m a healthcare worker and never lost work through the pandemic so I didn’t need it. I called and had the service cancelled and demanded a refund! How are they able to just attach this service without permission?! This is a Total Rip Off! They’re thieves!

Desired outcome: I want back every penny they’ve stolen from me! I never asked for their service! I also want them to stop the deceptive tactics used to rob unsuspecting people!

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A
1:32 pm

Account Assure - Credit Card Coverage

They have covered my balance before in the past when I had filed a claim when I was unemployed but this time around I can't get through to their website and can't contact them to find out the status on a claim I had filed months ago when I was unemployed for 3 months & it is dragging my credit score down. I want them to do what they did last time so I can pay off the balance and be done with this stupid card. I don't have $2,000 lying around to pay it off.

Desired outcome: Pay off my balance and raise my credit score.

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L
2:53 pm

Account Assure - Benefit Claim for Victoria Secret

I was laid off my job Feb 4, 2022. I filed for help on March 23, 2022 and the lady said they will make a payment on my account within 5 to 7 days and send out documentation forms to fill out. It’s April 6, 2022 I still did not get my monthly bill paid or the document forms. I asked why they did not email them and Dennis said I don’t know. Dennis said the computer pick and chose who they make a monthly payment for. Why have this insurance for your account if it DO NOT WORK For the client. The money I paid a month could have been towards my monthly payment. I actually forgot I had this service that’s why it took so long to file. PLEASE HELP! Thank You!

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E
4:43 pm

Account Assure - Account Assure

I never signed up for this service but it was put on my VS account. I was ripped off for about 700 dollars and was told someone would look into it and give me a call back. Well it's been over month now and nothing. This is fraud to charge a credit card without consent. If this doesn't get resolved soon, I will be reporting this to the fraud division.

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ADVERTISIMENT
G
4:42 pm

Account Assure - The company not fulfilling

This company is a SHAM. I have sent in valid claims since October 2021, and they haven't sent any information regarding my claim.

My doctor's office has faxed, and I have mailed them all of the claim forms 7 times. I have spoken to their company and the customer service agents say, I can escalate it to the resolution department who doesn't do anything!

It has been 5 months now and nothing has been done.

No correspondence, NOTHING!

They continue to rip off customers who have been in the hospital with valid claims with their monthly fees.

I cancelled this service - BEWARE of these companies that promise to have your back in helping with your credit card balance, if or when you are sick or hospitalized.

I wouldn't trust this company!

Desired outcome: PAY WHAT IS OWED!! REFUND ALL THE FEES, YOU CHARGED ME SINCE OCTOBER 2021 $132.85.

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A
11:47 am
Verified customer This complaint was posted by a verified customer. Learn more

Account Assure - Can't reach them online or by phone to file a claim

I have account assure as protection for my Venus credit card through Comenity bank. I recently lost my job and need to file a claim to pay the balance owed. Website cant be found when I search and greeting on their phone says they can't be reached due to reasons beyond their control. My complaint is that I need to file a claim but I have no way of reaching Account Assure to do so.

Desired outcome: Either file my claim and have it paid or give back every dollar I've paid to account assure.

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L
Feb 20, 2022 8:48 am

I've also been trying to reach them with zero luck

Helpful?
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G
7:27 pm
Verified customer This complaint was posted by a verified customer. Learn more

Account Assure - Benefit claim

I have had surgery 10/05/2021 and was in the hospital for 6 days. #30212010, 30214267 I filed claims and was denied. I am disabled due to the surgery and not able to go back to work for another 6-8 months.
I applied for this security benefit due to any problems I may have in the future. Well, it's the future, and there's no reason why I was denied. The doctor's office sent in all of the forms twice. All of the Medical codes were sent,
Faxed and mailed. This extra so-called insurance policy for my bills is a rip-off.
They go after gullible people figuring they'll be protected for any illnesses if they lose their jobs, in the hospital, on disability, sick family member.
I am sending another form, which they requested. Basically, they don't want to even pay a portion of your existing bill owing. I will be canceling this program/benefit!

Desired outcome: be honest and pay what's owed - Refund

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M
5:10 pm

Account Assure - Credit card insurance

This company is a so full if lies and they steal your money bades off of false claims and they say they will cover your card if death loss of job exc
I lost my job due to covid paid 30$ a month for years and when i needed my money to be applied to my credit card they denied me my own money saying i involuntarily quit my job my customers told me cause of covid they didnt want the cleaning services for safety reasons if they tell me they are worried about covid what can i do how is thst involuntarily quitting my job i was given unemployment through nj you cant get unemployment if you quit your job these people need help what they do too innocent people is so messed up so now wheres my 500$ where does it go
Im so sick of these companies there terrible

Desired outcome: Want my money back or applied to my victoria secret account

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J
11:48 am

Account Assure - Valid Benefit claim

I have been actively trying to get a valid benefit claim paid for over a year. I have submitted all the proper documentation for 3 accounts and the benefit has yet to be paid. I have continued to make my regular monthly payments on all 3 accounts, waiting for the benefit to be paid. I have spoken with many representatives at Account Assure and get different stories as to why they are not paying it. I feel like Account Assure is a scam and I'm not sure what to do next. Please, I need help.

Desired outcome: Pay the benefit amount due to me

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ADVERTISIMENT
G
10:29 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Account Assure - Claims

So back in january 2021 I had to quarantine for 30 days due to being exposed to covid by four different people in my household who each tested positive on different days. It all started with one person being tested at their work place and testing positive. The next day the rest of my household were tested I was negative as well as my husband and our...

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E
7:14 am

Account Assure - Benefits

I was wrongly denied benifits from accountassure back in March 2021. Here's my proof. I was let go from my employer due to covid quarantine then reinstated when quarantine was over. I have proof including voice call with employer and unemployment benifits investigated and paid.

Desired outcome: Benifits Accepted in full

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P
12:21 pm

Account Assure - will not pay claims

when it time o pay a claim they will not pay they keep asking for the same info over and over every month and they keep taking your money every month I have been trying to get them to pay on two account since january I have been paying this insurance every month but once I got laid off they wii not pay my two claim like there program say they will I have send them the same documents they ask for over and over but keep asking the same thing again and again

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M
11:53 am

Account Assure - VS Credit Card Account

I am filing a complaint against account assure because I have $1000.00 in taxes and charges from them over the past 2 years and my credit card bill should only be $300 but my balance is $1335 and I had no idea that I was getting all these charges on my credit card account when I was paying $30 a minimum a month to pay off the card I had kept it at the same amount for 2 years not getting anywhere with paying off my card! This is ridiculous and my credit card should have been paid off by now. I have lost my job twice and had to deal with covid with my parents during the last 2 years and didn't receive any benefits. If anything they need to pay of my card! Keep in mind.. This has been happening to me for almost 3 years!

Desired outcome: Pay off card

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P
10:27 pm
Verified customer This complaint was posted by a verified customer. Learn more

Account Assure - Century 21 credit card 💳

I issued a store card and during COVID-19 the shops closed and I paid by phone later I went online to check and there the amount almost did not change and the account assure company debited it from the account assure for almost a year 400 $ I did not connect it this fraud. I'm ready to go and sue them, they charged me $ 30 a month, this is absurd, I didn't need it at all. Until today I didn't even know what kind of company it was! What kind of sound will I sound and decide if my money is not returned to me, I will go to court to file it instead of helping people during COVID -19, so they, on the contrary, take money away, I would rather pay off my credit debt for this

Desired outcome: Resolve problem

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K
8:15 pm

Account Assure - Unethical behavior

Account Assure Pro. A young man I talked to on the phone to get my BJs Credit card started was pressuring me to get this Account Assure Pro. He was annoying, pushy and kept pressuring me and with a bad decision to get rid of him I said yes. I do not want this and how can I get out of it, cancel it. I am retired and do not need any extra expenses added on to my Credit card.

Desired outcome: Do not want Account Assure Pro

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