Virgin Active South Africa review: Cell phone snatching outside virgin active

On the evening of Monday 23 September 2023, my cellphone was snatched at the parking lot of Virgin Active Centurion. The following day I reported the incident to the gym. I asked for footage and I was informed that I will need the police and the case number for them to make the footage available to me. I informed them that police refused for me to open a case citing that its a waste of resources and chances are the perpators were using fake registration or no registration at all. I then pleaded with the lady I was speaking to, to go through the footage and see if the incident was caught on camera and the regstration number thereof. She said she will speak to managment and would come back to me. I further asked to termninate my kids membership as I feel like their safety is comproised. To date i have not heard anything from Virgin Active. What saddens me the most is that a nearby shop manager was the one who was compassionate and went out of the way to assist with their footage, although we could see the car, it was too far for us to see its details.