Virgin Active South Africa
Reviews and Complaints

I joined VirginActive in NOv 07. Paid the monthly fee plus joining fee (£90) staff were so busy they didn't have time to give me an induction to the equipment. Within 3 days of using the gym I injured my knee severely. I informed the gym straight away and sent a letter that stated I would be unable to use the gym until further notice. I also sent in proof of my hospital letters etc. I was told to pay a £10 freezing fee, which I paid.

So in Jan 08 they took out the whole monthly amount of £50! I attempted to speak to a manager on 4 occassions and was promised call backs that never happened. Over Email I threatened a solicitor, then I received a call back. I was told that I had to pay a £10 freeze monthly or they would charge me the full membership fee - on small problem... No one told me that, and it doesn't state that in the terms and conditions! How was I to know!

To cut a long and frustrating story short, it took 3 months to get a response from VirginActive, every time I called I was dealt with by a seperate person and then finally I had a letter stating that I needed to pay a buy-out fee of £225. No refund for Jan and I had 10 days to pay the fee or I would be handed over to a debt agency! Bullying or what! Hilarious when they never gave me any respect with response times at all.

Don't use this gym. Customer service is rubbish and its a rip off. They didn't give a monkeys of the impact on my life when undergoing surgery over Christmas and my work life and social life messed up.

Awful awful experience and a pricey one too.

We recently joined the club for the purpose of that we are wrestlers and need the extra training during the december holidays. My argument sake I s that the salesperson is very quickly to sell to you a contract without explaining the neccessary information that you need to know.

I have an 8 year old boy, that is also a wrestler. The night when we joined the salesperson told me for an extre fee of r75.00 you can join your son as well to come and exercise. Which we did and only to find out that he is only allowed on a certain equipment (in fact only 2...) for heaven sake that is not enough for him to train on.

Then you get personel at this specific gym that don't have the skill to speak to you as the customer who is paying his salary. I didn't take his name down for he didn't even weared his name badge. He literally sweared and raised his voice to my father who was at that stage on supervision over my child. I mean how can any company employ a person that can't handle any situation profesionally. And do you know what damage this did to my child..

I am horrified about the service