Virgin Active South Africa’s earns a 1.2-star rating from 607 reviews, showing that the majority of gym-goers are dissatisfied with fitness experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
cancellation of contract
Hi
I signed up a 2 year contract with Virgin Active and to be honest Im not sure for how long I went due to transport problems.So close to the end of that year(last year-2007) I sent them my letter to cancel the contract and explained why I cant
continue with it.So after I sent the letter I heard nothing from them-no letters-nothing.Now practically a year later I get a letter from the lawyers saying i owe VIRGIN ACTIVE money.
I think it's ### that nothing gets conirmed and I'm sure that they didn't even bother with the letter.My dad had problems cancelling his contract aswell.
Sorry i meant-confirmed
virginactive experience!
I joined VirginActive in NOv 07. Paid the monthly fee plus joining fee (£90) staff were so busy they didn't have time to give me an induction to the equipment. Within 3 days of using the gym I injured my knee severely. I informed the gym straight away and sent a letter that stated I would be unable to use the gym until further notice. I also sent in proof of my hospital letters etc. I was told to pay a £10 freezing fee, which I paid.
So in Jan 08 they took out the whole monthly amount of £50! I attempted to speak to a manager on 4 occassions and was promised call backs that never happened. Over Email I threatened a solicitor, then I received a call back. I was told that I had to pay a £10 freeze monthly or they would charge me the full membership fee - on small problem... No one told me that, and it doesn't state that in the terms and conditions! How was I to know!
To cut a long and frustrating story short, it took 3 months to get a response from VirginActive, every time I called I was dealt with by a seperate person and then finally I had a letter stating that I needed to pay a buy-out fee of £225. No refund for Jan and I had 10 days to pay the fee or I would be handed over to a debt agency! Bullying or what! Hilarious when they never gave me any respect with response times at all.
Don't use this gym. Customer service is rubbish and its a rip off. They didn't give a monkeys of the impact on my life when undergoing surgery over Christmas and my work life and social life messed up.
Awful awful experience and a pricey one too.
lack of information and attitude (customer service)
We recently joined the club for the purpose of that we are wrestlers and need the extra training during the december holidays. My argument sake I s that the salesperson is very quickly to sell to you a contract without explaining the neccessary information that you need to know.
I have an 8 year old boy, that is also a wrestler. The night when we joined the salesperson told me for an extre fee of r75.00 you can join your son as well to come and exercise. Which we did and only to find out that he is only allowed on a certain equipment (in fact only 2...) for heaven sake that is not enough for him to train on.
Then you get personel at this specific gym that don't have the skill to speak to you as the customer who is paying his salary. I didn't take his name down for he didn't even weared his name badge. He literally sweared and raised his voice to my father who was at that stage on supervision over my child. I mean how can any company employ a person that can't handle any situation profesionally. And do you know what damage this did to my child..
I am horrified about the service
it is a customer's responsibility to ask what s/he is not clear about, i mean somethings are questionable if you pay less like that R75 one should be cautious and ask what does it entitle.this complainant is harsh, s/he is not paying His salary rather he is helping the company to pay his salary, i am not sure of what had happened since i was not there but this complainant's has attitude.
problems with club membership agreement
I entered an agreement of a gym membership at Virgin Active (Cape Town South Africa) for a period of 1 year. I have checked on the complaintsboard.com and found that there are many consumers who have this complaint. After my year contract ended, funds were being deducted from my account on a continued monthly basis even though i was overseas and i was not...
Read full review of Virgin Active South Africa and 23 commentsVirgin Active South Africa Reviews 0
If you represent Virgin Active South Africa, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Virgin Active South Africa complaint handling
-
Virgin Active South Africa Contacts
-
Virgin Active South Africa phone numbers+27 860 200 911+27 860 200 911Click up if you have successfully reached Virgin Active South Africa by calling +27 860 200 911 phone number 54 54 users reported that they have successfully reached Virgin Active South Africa by calling +27 860 200 911 phone number Click down if you have unsuccessfully reached Virgin Active South Africa by calling +27 860 200 911 phone number 63 63 users reported that they have UNsuccessfully reached Virgin Active South Africa by calling +27 860 200 911 phone numberHead Office+27 216 843 000+27 216 843 000Click up if you have successfully reached Virgin Active South Africa by calling +27 216 843 000 phone number 11 11 users reported that they have successfully reached Virgin Active South Africa by calling +27 216 843 000 phone number Click down if you have unsuccessfully reached Virgin Active South Africa by calling +27 216 843 000 phone number 20 20 users reported that they have UNsuccessfully reached Virgin Active South Africa by calling +27 216 843 000 phone numberInternational
-
Virgin Active South Africa emailsinfo@virginactive.co.za100%Confidence score: 100%Supportwebadmin@virginactive.co.za96%Confidence score: 96%it
-
Virgin Active South Africa address3rd Floor, Mont Clare Place, CNR Main & Camp Ground Road, Claremont, Cape Town, 7708, South Africa
-
Virgin Active South Africa social media
-
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 19, 2025 - View all Virgin Active South Africa contacts
Most discussed complaints
Complaint - victory park virgin activeRecent comments about Virgin Active South Africa company
Complaint - victory park virgin active
Sports Collectibles / The Sports Mall
12 reviews
Gym Company
241 reviews
Club 4 Fitness
2 reviews
One Shot Fitness
4 reviews
BodyFit4all
2 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Hi
I've signed up in Virgin Active in [protected] and i was informed that my contract is 12 month's and i was getting a discount with Momentum. December 2015 we were changing medical aid scheme to Discovery so i have to cancel my momentum to Vitality.Unfortunately momentum cancelled everything and when i went to the gym i didn't have an access, Then i was given a consultant (Sphamandla) to assist me.He gave me a new card and i told him that i June it will be 12 months and I'll cancel and he said i can..fine.On the 18 July i went to cancel and i was informed that i have 7 to go and that means i was misleaded by someone who wanted to make commission out of my expense.When i complained no one gave me a Member Service Thanda, Mzokhona, Sphamandla and one of the reception lady who was there on the 18 July .Am well aware that my account is in areas because i was being Dr on the 4th, 15th, 10th wrong dates, and im only getting paid on the 20. Sphamandla did all the wrong things to get Commission.I told Mzo that my Contract must be cancelled by the end of 31, 07/2016..He said he'll get back to me, up untill now. Even i went to gym he said he's to busy to talk to me..Am only going to pay my areas from July and back forward. Without any interest.. Your response will be much and highly appreciated. [protected].thandazilendlovu21@gmail.com.