CB Fitness Centers and Gyms Virgin Active South Africa

Virgin Active South Africa Reviews and Complaints

Virgin Active South Africa review: Unauthorised charged

Lourens Hills of US

Dec 08, 2025 9:11 am EST

Verified customer

Featured review

On 25 August 2025 I phoned Virgin Active Head Office (recorded call) because I was leaving for the USA for 3 months.
Alisha/Letisha personally promised me a temporary freeze at R175 per month (50% of my normal R350 Vitality rate) and guaranteed my Vitality benefit would stay active.

What actually happened:
- September → R175 (correct)
- October → R700
- November → R700
- December → R1,400
Total overcharged: R2,100

Since returning on 5 December I have been to the club multiple times and spent hours on the phone.
Promises of callbacks from Alisha/Letisha were ignored until I demanded a line manager. When she finally called she said “I have no idea what happened” and that I can get a full refund, but only once I pay R1,400 to re-activate Vitality at the club (a benefit that was removed without my permission in the first place).

The club sales manager still hasn’t phoned me back despite taking my details.

I have now escalated to escalations@virginactive.co.za and am waiting for my R2,100 refund.

This is not the “premium” service I have paid for. Very disappointed after years of membership.

Desired outcome: Escalated to senior level management.

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Virgin Active South Africa Contacts

Virgin Active South Africa phone numbers

0860 200 911

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Contact Centre

021 684 3000

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Head Office

Virgin Active South Africa emails

getintouch@virginactive.co.za

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Confidence score: 100%

Support

Virgin Active South Africa address

3rd Floor, Mont Clare Place, CNR Main & Camp Ground Road, Claremont, Cape Town, 7708, South Africa

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Dec 15, 2025
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