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Virgin Active South Africa review: Bad attitude of staff, aircon not working (complaint 20 month), staff not helpful, manager arrogant and not willing to help at all

Ben Bredenkamp of US

Oct 29, 2025 8:23 am EDT

Verified customer

Featured review

Why do my complaint about the aircon not get attention.
poor attitude of the staff, especially the manager on duty... he refused to speak to me (apparently I am too angry about a 20 month complaint?)
the unhelpful staff is a big problem as it shows racism towards me, they spoke in their language when discussing my issue so that I could not understand.
Incident occurred 28 October at 18:32
Photo evidence to prove

Desired outcome: Get rid of incompetent arrogant staff , bad attitude towards paying public should not be tolerated , fix the problem I am paying to train at this facility .If i am not happy , refund me for 20 months

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+27 860 200 911

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3rd Floor, Mont Clare Place, CNR Main & Camp Ground Road, Claremont, Cape Town, 7708, South Africa

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