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Blink Fitness
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Blink Fitness Complaints Summary

0 Resolved
59 Unresolved
Our verdict: Engaging with Blink Fitness at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Blink Fitness complaints 59

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Newest Blink Fitness complaints

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7:27 pm EST

Blink Fitness Having medicare insurance cover my membership

had a membership starting in November of 2019. in July of 2020 I turned 65 and got silver sneakers through Medicare. I brought the insurance to the club in springfield gardens Queens and gave one of the mangers my insurance ID # she said she would take care of it and never did so i was billed up until july of 2022. so for 2 years the payments came off my debit card when my insurance should have been paying it the last 4 months were not payed and my account was closed. now I went to get a new membership and they told me i have to pay 60 dollars for those last 4 months so i payed for 2 years when my insurane should of payed whyn should i have to pay because of her negligence ive been trying to resolve this for a month and am still waiting for an answer just waive the four months for christ sake it would be good bussiness practice dont you think

Claimed loss: if i dont get the fees waived ill go after the 2 years i paid when i didnt have to

Desired outcome: let me get a new membership and waive the 4 months

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5:08 pm EDT

Blink Fitness Billing/ overcharged

Went into the Blink fitness in Bellflower,CA. Spoke with spoke with Tony the manager. I explain that I was charged twice. He said he couldn’t reverse the charges. I asked for a membership phone# he said they don’t have one. I said this happened before n they reversed the charges after someone made a call. He said he doesn’t remember doing it. Had attitude didn’t want to assist further

Desired outcome: I want my money back $15

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1:55 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I signed up for Blink without knowegle of oweing a past due bill. I went to Blink the following day to see about the bill. They are trying to force me to pay the past due amount from year 2017, and 2018. The bill has huge gaps inbetween. I can't confirm the information on the bill. They will not allow me to cancle my membership. They wont put the bill in...

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Is Blink Fitness legit?

Our verdict: Complaints Board's thorough examination reveals Blink Fitness as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Blink Fitness stands out for its commitment to quality and security. Clients considering Blink Fitness should delve into its customer service record to gauge compatibility with their expectations.

Blink Fitness earns 91% level of Trustworthiness

Perfect Trust Endorsement: Blink Fitness achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Blink Fitness. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Blink Fitness's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Blinkfitness.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Blink Fitness website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Blinkfitness.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Blink Fitness and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Blink Fitness has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 59 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Blink Fitness. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
J
2:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Blink Fitness Membership

I canceled my membership over 3 months ago due to a medical issue, a double bypass. I still can't return to the gym. I contacted the gym more than 3 times. It still has not been canceled. I keep getting calls from the corporate office regarding billing. My name is Joseph Cilibrasi 700 West 180th st, Apt 67, NYC 10033. My account # is [protected]. Please cancel my account and credit my account for the full amount.

Desired outcome: Retroactively cancel my account.

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6:11 pm EDT
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Blink Fitness Broken windows, broken machine, no wipes to clean the machines, seat broken

hello! first, is a safety hazard to have broken windows around the gym any person can get injure. 2nd for the pass 2 weeks we do not have anything to lean our seats. right now 7/26/2023 out of 5 stairmaster machine there is only one working. those machines are old and most of the time are broken. its take long time to get fixed. we make complaint to the staff but i guess no one cares. right now at least 10 workout machines are broken. seats are broken, arm rest are broken, machine without weight label, is a chaos, they don't even have the clips to attach the cable. for the safety of all, some one needs to take a look at this gym. some one is going to get injure real soon.

hope this can help!

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12:27 pm EDT
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The manager isn’t allowing anyone to do hip thrust on the bench press. This is the ONLY blink location with this restriction. The only gym in general that has this restriction. I’m training for a competition, she is hindering me with this silly restriction that she alone has come up with. I’ll have to take my business else where if this doesn’t change.

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11:31 pm EDT
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At the 125th street location, the air conditioning is not working. Why? The heat is ridiculous. For months, the air conditioner has been inoperable. The front desk has not responded after I spoke with them. The air conditioning works in other Manhattan locations where I've been. I've already voiced my displeasure over this problem and it’s not been...

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1:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Blink Fitness Membership canceled

Last Wednesday I was in the Jersey City, Journal Square location working out. During my visit a member said something I felt was inappropriate. I said something to the member and they throughout my visit continually followed and/or hovered over me during my workout. Near the end of my Workout we were verbally engaged and I was asked to leave the gym. During my departure in the stairwell, I was attacked by the other member. See the attached photo, I did not physically engaged and called the police and filed a report at the gym. Ive been a member for more than a year with not issues until this event. My membership was cancelled. The first explanation was that the police recommended, after confirmation with the police they made no such recommendation, then they said based on footage the observed an event where a member who accidently bumped into me was pushed by me after the bump and the incident on the floor. Not all parties were canceled and if I'm cancelled all parties should be especially since the member inflicted the physical damage noted in the picture below. I've never acted in this way and feel this incidend was not fairly addressed.

Desired outcome: My membership be reinstated, or they pay a percentage of the cost of my new membership elsewhere.

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Fivestorm
Jackson Heights, US
May 11, 2023 12:05 am EDT

Make a video about this.

ComplaintsBoard
A
4:21 pm EDT

Blink Fitness Otheron hold

Hi,
My name is [edited], Member [edited]
I just joined and became a member today. My membership is through Silversneakers program.
As I was told that any green plan would be able to bring an additional person to work out with. But since mine is through silversneakers program
It's not allowing the front desk to do so. I need to have someone with me for medical reasons. Kindly include in my membership to allow
An additional person to accompany me to blink locations. Spoke to billing customer service and she was not able to help me or tranfer me to another dept/headquarters phone number.
Thank you.

Desired outcome: guest to go to the GYM with.

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3:06 pm EST

Blink Fitness 54th Street Manhattan - Stationary Bikes 114 and 115

Hello. I'm a nice person, but I have been complaining both here and at the gym for at least THREE MONTHS that the only two stationary bikes (on the first floor) - machines 114 and 115 - DO NOT WORK. The staff keeps saying "I'll tell management"...clearly they don't, as nothing has happened. These bikes are vital to my exercise. Can they PLEASE be repaired soon?! Thank you.

Desired outcome: I would like these bikes REPAIRED to work asap. Please advise me on action being taken...and when. Thank you.

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3:30 pm EST

Blink Fitness Blink membership

Hello, I would like to speak to a customer service agent in regards to the manager at Sunset Park blink fitness. I did not know doodle a technical error that I have two accounts and when I went to cancel I was charged for both accounts and I was getting charge monthly for both accounts which clearly I never used one of them because I wasn’t on the way I do to a computer glitch so if someone could please give me a call back at [protected] so I can further explain I would greatly appreciate it. This is my second attempt to reach someone.

Desired outcome: Refund

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5:20 am EST

Blink Fitness Late opening

The blink gym located in lodi Nj is always late opening up and it’s just plain ridiculous that it keeps happening! TodY is 1-19-2023its 5:10 am and gun is once again closed with more than 20 cars waiting for this place to opening and a complete waste of time so early in the morning. And this happens often so makes me think you guys just don’t realize or you except this type of thing. This location always a mess early in the morning like they don’t clean up before they close. There is a more professional gym in LA fittness right down the street and for the extra money I know I will have to pay them I’ll glady do it so I don’t waste my time. Blink you guys suck plain and simple I’ve been with you since day 1 and I won’t take this anymore. This what happens whe. You have kids running this gym

Desired outcome: For this gym to do it’s job for it’s customers properly and not waste my time and money

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4:19 am EST

Blink Fitness Opening hour.

This so so ridiculous that I am unable to workout in the mornings like always.There are a lot of people with such need and it’s not a half an hr change.It’s a hours difference.People pay for memberships to workout at a convenient time and thus only forces those people to go elsewhere because blink is obviously not employing capable workers.The bottom line is 7am is too too late.

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A
89898989
Brooklyn, US
Mar 14, 2023 4:26 pm EDT

i think that's on the weekends only, but it is too late... and they should open much earlier on weekdays as well.

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B
10:47 am EDT

Blink Fitness A refund on headphones and manager not returning my calls

I purchased wireless headphones and they were not compatible with my phone and requested a refund. The manager melody states she would add a credit to my account however the credit doesn't reflect in my account. When a call blink to request to speak to her she always states she is busy in a meeting and will call me back and has no return my calls. The wireless headphones was $27 and I gave them back to melody and I still have not received my money for them.

Desired outcome: I want my money back.

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89898989
Brooklyn, US
Mar 14, 2023 4:25 pm EDT

Did your get your money back yet ? lol

ComplaintsBoard
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12:52 pm EDT

Blink Fitness Membership cancellation

MY BLINK FITNESS MEMBERSHIP FAILED TO CANCEL OUR MEMBERSHIPs. After the pandemic, they reopen the membership without consent and started chargin eventhoug neither one of us was visting the gym. When I called the customer service number, they asked that I visited the location at 570 Melrose Ave, Bronx, NY 10451. I did on 6/13/2022 and pay the balances due and submitted the cancellation. I was forced to pay the two balances due $45.75 for me and $106.91 for my wife's. However, we continue to be active and messages and emails about non payment continue to be received which is really frustration.

What do I have to have to do to cancel this horrible membership? Do i have to get a lawyer to proceed? Do not understand how BLINK FITNESS is allowed to operation like this.

Edwin A Nunez

Arisleida E Nunez

Desired outcome: Need to confirm Membership cancellation for me and my wife immediately

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8:20 am EDT

Blink Fitness An employee that works for this company

On June 15, 2022 as I am a memeber of this gym.. over heard 2 employess in the front counter making fun of a special challenged employee stating he was retarded and was gonna punch his face because he touched the asian mans phone The other man was wearing glasses, They also record him as a joke and laughing.. What kind of buisness are you running? This is encouraging to that staff member.

Desired outcome: What company policy is and to be enforced.

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10:17 am EDT

Blink Fitness Human 💩 in the toilet bowl for hours ..

Big piece of 💩 I'm the ladies bathroom floating around for hours no one flushed or cared blink fitness Newark NJ also shut down several times for COVID 19 issues ..this is such a disgrace the workers are all young and don't care .

Evelyn

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2:47 pm EDT

Blink Fitness Needs a better management team

The Blink Gym in Nassau Street (Fidi) is so nice and big, However, you can tell they do not have a good management team. Members that go there literally take over the barbells and stay their lounging with their personal items like it was a club or lounge. The Employees obviously don't care if others need to use the weights. Employees should walk around the gym just to check if everything is ok. You see the employees there on the phones all the time sitting around all the time, even in the front desk as people go in and out. Many times the bathroom is not clean. I visited another gym at Noho, totally opposite, great smiles, they greet you when you come in and they are constantly walking around cleaning and making sure everyone is ok. Bathroom is very clean. Too bad Nassau street does not take pride in their work like Nassau street.

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10:40 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Today Thursday March 23, 2022 at around 9:20 I rode my bike into the gym at 35 Journal Square in Jersey City while a staff member was mopping. It took me everything to make it into the gym today as a single mother of four young children and 2 jobs with a plethora of burdens at this time in my life. This women didn’t say hi, no greeting, no smile just looked...

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7:24 pm EST

Blink Fitness They charged me $21

They charged me $21 when I tried to cancel it and I didn’t even use the gym at all so I don’t get why they charging me. I paid the $1 but I realized I couldn’t go to the gym very often. I’m just upset they will charge me for no reason if I don’t go to the gym. The guy from blink said that they charging me for next month but I don’t have time to go

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Blink Fitness contacts

Phone number

+1 (800) 256-1953

Website

www.blinkfitness.com

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