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EOS Fitness Customer Service Contacts

14843 N Northsight Blvd
Scottsdale, Arizona
United States - 85260-2629

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EOS Fitness Complaints & Reviews

EoS FitnessNot correctly charging me

I've been with EOS before Covid and I haven't been going why are they still charging me and it has been shut down for three months? Every time I call they tell me the manger isn't there take down my number and tell them to call again. I have been calling for weeks straight . They keep over charging me then putting me in collections and telling me i haven't been paying them, and i have an automatic pay and they still forget to charge me then put me in collection again what is up with this Company? I'm going to have to file a case concerning because they will not keep taking money and I'm not even going to their gym no more. Horrible customer service, Horrible staff and crew. I want my money back and my subscription dropped. my email [protected]@gmail.com

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    Feb 02, 2021

    EoS Fitness — Not fully understanding personal training cost / want to cancel

    I signed up for personal training not realizing that a big $2500 was then taken from my bank. It wasn't...

    Jan 26, 2021

    EoS Fitness — Revoked account

    I wanted to report an issue to regarding Area Manager Claude. On Wednesday (1/6/21), I was at the Serene...

    EoS FitnessDiscrimination/ HIPPA

    On Jan 9 2021 between the hours of 12:00pm and 3:00pm I entered 7400 W Encanto Blvd Phoenix Arizona 85035 (EOS Fitness). I've been going there since August 2020 and always wore my mask under my nose due to my medical condition. I was approached by the employee Yvette Guerrero. She instructed me to cover my nose. I told her I could and will not die to my medical condition. Mind you I have only been told this 2 weeks prior from another employee. I stated the same reason and they understood and walked away. This is when she became disrespectful. She demanded she needs to see a doctors note or something stating it. I denied her demands and told her she had no right to demand and see my medical history or a doctors note due to HIPAA. She continued to be spiteful and say she has all the right and she needs to see it. After a couple minutes of being rude she got an assistant manager by the name of Nathan monzon. He asked what was going on. I told him the same thing I told his employee. He stated, "just put it over your nose and don't be difficult." After conversing, he threatened my membership by saying, "well then you can't workout here anymore." And walked away. This is unprofessional and rude to not acknowledge someone else's medical condition.

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      Nov 26, 2020

      EoS Fitness — Gym membership

      The sales employees are using Alias names (Ryan) Multiple Ryans that work their, and collecting identity...

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      Sep 23, 2020

      EoS Fitness — Finance

      I was told I could pay a one time payment of 18$ for two sessions of PT and if I'd like to continue I...

      Jul 30, 2020

      EoS Fitness — Finances/billing/membership cancellation

      I am not a happy citizen...EOS continues to STEAL from me and I want it stopped. Here is the story, yet...

      Jul 16, 2020

      EoS Fitness — Discrimination from employee Jake

      Please read the email I sent to the Regional VP of Sales and Operations in Nevada: Hi, I am writing to you...

      Jul 13, 2020

      EoS Fitness — Monthly fee

      Last month, I contacted EOS upon receiving notice that monthly dues would begin again. I explained that I did...

      Jun 26, 2020

      EoS Fitness — Cancelled our P.T. And memberships but still am getting charged

      Hello. My name is Jeanine Holland. Me and my Husband Jeff Holland are members of your gym. we signed up on...

      EoS FitnessMonth to month membership suddenly after 2 years shows up without me knowing anything about it.

      I am suddenly being charged 53.61 for a yearly fee. No one can explain why after 2 years on a month to month no contract mbr ship when in Jan 2020 the gym lowered my monthly dues to 10.71 with out notification and now this month their 53.61 shows up no notice no approval on my end at all. I have refused the charge. The manager Todd said clearly that I had a choice to either pay the yearly fee or he would take my membership back to the 1st of the year and charge me 24.99 " Either way I will get our money out of you. I asked him what it would cost to end my mbrship. He piped yo and said" are you dead I told you it will be the 53.61 plus the july month payment. I am going to get our money. I hope you can explain this to me in terms other than I gonna get our money.

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        EoS FitnessCharged for a payment that was supposed to be frozen- still haven't received refund

        Hi, I was charged a personal training payment that was scheduled to be frozen on Feb. 10th, 2020. It over drafted my account and I had to pay a 36.00 fee from my bank. It was agreed a week prior to be frozen and that my next payment wouldn't be until 24th of Feb. I spoke to someone on the 10th when the payment came out, and they said they knew what happened and put in for it to be refunded vi two different methods. It's now 9 days later, and I haven't received anything and when I call the gym, they say it least been received, but not processed. This mistake cost me an overdraft fee and screwed up what I had budgeted for my other bills. I would really like to receive my refund or some explanation of what's happening. My training is now frozen for three months (so I was told) so I can catch up, but I still need my refund as well.

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          Feb 08, 2020

          EoS Fitness — travis, the trainer supervisor

          When I signed up for the gym? Travis talked yo me about a trainer. I told him that I was newly retired and...

          Dec 30, 2019

          EoS Fitness — improper billing

          I'm attending EOS for a few months with my family. However, I canceled my wife's registration in person at...

          Dec 30, 2019

          EoS Fitness — physical training

          So I had to cancel my personal training due to school and work my schedule became unpredictable so it wa...

          Nov 13, 2019

          EoS Fitness — customer service

          I'm a member of the gym on centinnial & simmons. The customer service sucks!!! And the facility is a...

          Nov 12, 2019

          EoS Fitness — the manager nehha

          I'm a new starting member of this location, due to work reason had to cancel the membership. Manager on...

          Nov 09, 2019

          EoS Fitness — neglect, possible wrongful death and theft

          My husband was in physical distress. Gym NEVER called me during their attempts to "revive" him or even after...

          Oct 31, 2019

          EoS Fitness — cancellation

          I was hurt on the job at the time of training with eos fitness.. I went in and spoke with the managers of the...

          Oct 26, 2019

          EoS Fitness — training

          I need my money back is 148 dollars for nothing plus 34 dollars they charged in my husband account and is not...

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