EOS Fitness
Reviews and Complaints

I was told that the new eos in Syracuse would open spring of 2025. I have been waiting for this since 2018. I went to vasa gym because they have a pool. January of this year I went into eos as I saw groundwork on the new eos. I was told they would open the new one spring of 2025, so I signed up. Well, I took 2 or 3 classes and really didn't care for them. Nothing wrong, just not what I wanted. I called Kody, Codee or Cody to let him know that I wanted to cancel. He convinced me to stay and I could downgrade my membership and he would waive my fee but he could only do that after the 1st month payment and annual fee came out. I called today and he stated he does not recall telling me. Well, that was lie number 2. He also refused to let me speak with his manager. He said he would not give out that information. I can't do business with liars

I have had memberships in many different gyms in the east valley and can say that in EOS, I have found a clean, safe and friendly environment in which to
enjoy my work out. I am impressed with the staff and thoroughly enjoy the gym experience. I want to thank Melanie for this opportunity to express my thanks and gratitude to EOS for the way the facility is maintained and the warm, welcoming reception I receive daily.

Be careful, you'll be scammed!

Now I know why this gym has 3,5 stars in review on the google map and 1,13 on the Better Business Bureau.

First I liked this gym. It is over crowded though. The Situation changed when I changed my membership to basic. I changed my membership properly, with the grace period.

I could see that they did not change my payment. I had to pay $28,88 instead of $9,99

I visited the gym many times and asked them to change it and every time they said I should have waited 2 days. I waited every time. Than they charged me $28,88

I visited them again and they told me to wait 2 days again. The manager was rude. She knew that I could not do anything. She enjoyed her power. That was disgusting. I asked for my money back and made pics of the guys at the check - in and the manager. The manager claimed I was not allowed to do it and started calling the police! I saw that guys at the check-in were ashamed of her.

Now I have to go to the Small Claims Court. What a shame! I liked this gym because it is not far from my home.

Great hours and location. The Equipment is well maintained and the people that go there are friendly. My bad experience was signing my son to a membership that includes time with a trainer. I could only afford 2 months due to the high cost of child support payments. I was continually billed even after my 2 months request.

I finally had to spoke to the fitness manager as well as the employee/salesperson that signed my account. I was told it was for 4 months not 2 and they called my X wife so she can make the final 2 payments. That was a lie! She never received a call. There was never a contract sign. Would like to see if I can report a lawsuit. I just don’t deal with dishonest people so I will cancel the membership.

I went into my gym to cancel my plan. I was told in person the plan was cancelled . Today the charge is posting on my credit card again I called to inquire and the 3rd party billing person said it was not cancelled because I still have a PT plan and I would need to call my gym at Cave Creek and Cactus in Phoenix. I called there and they told me they could not cancel the plan because the personal trainer said I needed a Medical clearance form and I would need to call back and speak with the trainer when I called he could not speak with me. I need a resolution ASAP

My daughter signed up for gym membership at the Oceanside location. When she signed up, she was told she would receive 1 free personal training and if she liked it should could sign up for more sessions. She has been billed $88 for this service every week even though she did not consent to it. She never even used the 1 free session. When she contacted the gym they told her that's what she signed up for. NO! She signed because they told her it was for the 1 free session. They lied and scammed a 19 year old who didn't know better. We have reached out to multiple people and cannot get help. She is a student with a part time job who literally cannot afford $88 a week. Be careful when signing up for this gym.

I signed a Four-month contract for Personal Training sessions on February 8, 2023. The contract called for $156 every two-weeks.

Near the end of April, I was diagnosed with two hernias that required surgery to repair. My doctor urged me to halt any further gym/ PT Sessions until the hernias were repaired by surgery.

I went to the EOS website and submitted the appropriate form to initiate a "Pause" for two months. I requested April 25th through June 25, 2024.

when no one contacted me to verify receipt of the request, I contacted the EOS facility where I signed up for PT sessions and spoke to the Supervisor for all the Personal Trainers, Prath Bruton. He assured me he had the authority to Pause my contract for two months and I had nothing to worry about.

None of the payments for May 2nd or May 16th were changed to my bank account. However, May 30th the $156 was changed to my Bank account. I immediately called and sent an email to Prath Burton as well as the EOS department that processes the request for Pause, requesting a refund for the error in charges.

When I did not hear back from Prath, I once again called the EOS Facility where my contract was initiated. I was told Prath was no longer in charge of that facility but his successor, Brandon, would call me back. He did.

When I spoke with Brandon, I requested a refund for the $156 charged on May 30th and requested a guarantee that the contract would be paused until I was able to return June 25th. He assured me he would "cancel" my contract and if the $156 was not refunded, I could tack that onto the PT sessions I was entitled to when I returned June 25th. I was not happy about that but agreed that would be satisfactory if no further charges were incurred.

Imagine my surprise when I discovered yet ANOTHER $156 charged to my bank account again this morning.

I immediately called EOS Facility where Brandon was located and left a message for him to call me ASAP and briefly explained why I was calling. Six hours later I still have not heard from him.

I left another message for Prath Burton since I understand he is now the District Manager over all EOS locations. I explained in my voice mail message that I wanted a refund and if that was not forth coming, I would be contacting my bank and filing a complaint about fraudulent changes against my bank account that I did not authorize.

Hello, please asking for your help, due to my wife need to cancel her training program because she suffer a very hard episodes of migraine headaches due to the extenuating first session. Her doctor gave us a letter regarding this illness but the training manager of the Chandler Gym, does not want to receive our papers to cancel the training program. Thank you and please let me know if You have any question or need further information. The dates all this starts on February 2024

1. On March 12, 2024, I went to the gym to sign up as Silver Sneakers. Surprisingly, I was told that to join I had to pay a membership fee of $20 and then pay $10/month. Normally, Silver Sneakers is free to seniors.

2. Then a salesman came to me and strong-armed me into signing a PT/ Coaching contract which would cost me $563.99. He would not take no for an answer even though I told him it was not for me. I went home and thought about it. I decided that at my age I would not want this type of training.

3. Within the 3-day cancellation period, on March15, 2024 I sent member services an email (as shown on the contract) telling them that I wanted to cancel. I got an acknowledgement letter.

4. As I'm looking at my statement, I see that you, EOS, have taken the following from my account as an unauthorized transaction since this was cancelled by me on time. Because of the failure of your company to handle these requests, I am demanding a REFUND of all monies taken on this account.

5. I have written to Dirrell Ross, the manager at EOS Hudson, FL who said he would take care of this and yet nothing has been done to stop the withdrawals.

My monthly fee went up as well as my annual fee, and was not in alignment with my contract. I just received my annual fee today, and contacted my location to discuss the increased fees. I was told that it was a corporate decision a few months ago, and that there is nothing I can do about it. I asked to have my account cancelled and to refund my annual fee that was just charged. I was told that EOS Fitness would not refund the annual fee.

Hello,

My name is Cathy Hogue and my account is [protected]. I was advised to reach out to you by Brandon, one of your associates at ABC Fitness. Very patient and great customer service. I explained to him that I was having issues with trying to discontinue the training program at EOS Cave Creek in Phoenix. I signed up at EOS Fitness on April 25, 2023, for a membership and a 6-month training program with John who explained that I would have to let them know by September 25th if I wanted to cancel the training program or else it would automatically renew.

Three days after signing up and meeting with the trainer I told John that I wasn't interested in the program and asked if there was any way I could cancel and keep the basic membership. He said he would have to do some checking and would get back to me. Didn't hear back so I called the gym at 8:00a on May 30th and was told Tommy wasn't in until 10:00a. Called again at 10:30 and Tommy was still unavailable, so I stopped by the gym and waited to see him. After about 45 minutes I had to leave for work. I called again at 2:15p and left a message with Joe for Tommy. Finally, at 3:00p I received a call back from Tommy saying they could not cancel training until September 25th. Tommy mentioned I had unused monies that would be placed on account totaling roughly $440 - $528.

Then on August 8th I was on the way to meet the trainer and tripped and fell pretty hard on the sidewalk going to the front door of the gym and hurt my left wrist. I still worked out with the trainer for an hour but had to be careful of my wrist. The trainer and I decided that I should go and have it x-rayed. It turned out that I fractured my wrist and couldn't use my wrist for 6 weeks. I let the trainer know. So that was the last time I was in the gym.

I called on September 24th and spoke to the front desk to cancel the training program because my 6-month contract was up and was told that there weren't any managers available for me to speak with to start the request of cancellation and that they would leave a message for the manager and have that manager contact me. A couple of weeks went by with no call back. I called again to check on the status of the cancellation and spoke to an assistant manager who said his name was Mo.I told him what was going on and he then said that there was no manager available to do the cancellation and he would escalate the request and have a manager process and get back with me. Keep in mind this is now November 12th and I am still getting the runaround. By this time, I was pretty livid, and Mo was talking over me repeating the same thing over and over again that he would escalate the request and start the process of cancellation, but he didn't do it. Mo didn't see any notes listed in the computer of me contacting them to cancel my training. So, I told him I would also like to cancel the membership as well because there didn't seem to a manager available at all and I just don't them. Mo never called me to let me know the status of the cancellation request.

At this point I called my bank and placed a dispute for the training and membership fee. Since I had to take this measure because no one was able to help me, I decided it would be best to cancel the basic membership as well. I am hoping that this email doesn't get lost or ignored.

Respectfully,

Cathy Hogue

I only received one session of the personal trainer service.

The EOS kept charging me for 5 months without rendering the service and now it seems that nobody can fix it, they keep passing the problem to others, and giving excuses that look like jokes.

I enrolled on it on October 2023, received just one session, and despite my messages and ask to resolve it, nobody really communicate with me, but they kept charging my CC, they only communicate when I blocked my CC. They gave me jokes, not explanations: My trainer left on military leave! And?, Is it my problem? Why they did not assigned another one to me? Why they never spoke to me? And now, it has been impossible to talk to someone who will fix this mess. They keep throwing to hot potato to each other, and no body fix it!

They robbed me $253,oo and now they put my bill on collection. Amazing!

I was attending EOS Fitness until I was given a doctor's order to stop due to my cardiac health issues. Once I provided my personal trainer with this information, EOS continued to charge me for personal training I never received. I brought this to the attention of staff (once I realized I'd been charged for all the months I had not attended), only to be told that we would be reimbursed - I am still waiting. This ordeal began in March, 2023, and I still cannot get the staff to give me the name/contact information of their supervisor who I was told would take care of the situation. I even provided the doctor's note in August, 2023, that stated as of February, 2023, I should not be doing any physical activity. I am already on disability, and have been for over 10 years, and the gym simply refuses to acknowledge my health condition and the unauthorized charges. I've already contacted the ADA and will be contacting the Better Business Bureau. My account at EOS shows I have not attended since March, 2023, and should not have been charged after the 30-day freeze was put on my account because I provided a doctor's note. Even after providing the doctor's note, my account was still charged, and I met with staff face-to-face who said that this would not be a problem to get reimbursed, as I provided the doctor's note. This is ridiculous, and I feel I am being discriminated against as I have a disability that is preventing me from being at the gym.

i have been with eos fitness since october 26th 2023 , i signed up for the trainer program 43 dollars every 2 weeks.. i have had a total of 40 mins of trainer program with the trainer, macy in the greenfield rd mesa az .. this is absolutely the worse program every a waste of money ,, they have taking so much money out of my account for the total amount of exercising with the trainer 40 mins since october 26 2023... no plan for the two weeks in between i have ask macy several weeks ago to make a plan for me and still to this day dec 6th 2023 have not recieved any help from her,, i am so so very disappointed in this program ,, i would like a full refund of all charge pertaining to the training program please ,, i have talked to several manager and to no advail , thank you donna mccusker [protected]

EOS policy is NO camera use in the locker rooms.

While visiting the gym on Thanksgiving and while visiting the gym yesterday, Nov. 29, 2023 I saw the following sign in the woman's locker room.(took the pic outside of the locker room - don't want my membership cancelled). See attached picture.

It says "Please be courteous of others when taking pictures, watch the people around you. Thank you EOS Crew.

I took the picture to the manage on duty. He said this should NOT be posted in the woman's locker room. He didn't seem to know what was going on in the gym he was managing.

I have made 3 other complaints to management at this (Euless) location because camera use in the woman's locker room. I have been near these people in various states of undress while they are taking these pictures and recording videos. In one instance, the cleaning lady was in the locker room and saw the person using her camera. When I complained to the manager on duty I stated the cleaning lady witnessed what I saw, but nothing was done.

My privacy should NOT be violated while changing clothes in the woman's locker room.

If your policy states NO camera use in the locker rooms, enforce your policy.

I called and canceled my membership in June for Jasmine Michael [protected] or [protected] phone numbers. I spoke with someone names Michael at the Goodyear location on Mcdowell near people creek rd. Az He said He was canceling the membership and we would be charge for

June but nothing Alfred that. We were charge Jullu, Aug &Sept. I call again and spoke with a lady, she talked to the mngr and I was told they would do am immediate cancel and no more charges. I just saw they charged me again in Sept and Oct. I want a refund from June to now. I am very angers and don’t want to call the place again just to be lied to again. Please fix this and give me back my money. Of $79.96 and stop any and all charges

To whom it may concern, This is R & R my issue is with a class that is in session that is not on the class schedule that I have reach out to the management team twice along with other members as well, at your Coral Springs location branch.

The main issue is parking and time for us working members, to prepare for the class. if there a training class for trainers, can they use a management area for such sessions, or could you put that class on the schedule that we are aware of such class If that class is on the board, then I can cancel my Wednesday training session. I feel like my request has been ignore something that is a simple solution.

Question concerns,

1) Are your trainers more important than your members that's the feeling we are getting

2) could that class be place on the schedule,

3) why do I have to reach out to the corporate office to solve something so simple.

4) Is my concern valid.

Best Regards!

10-16-2023 around 11:30am. EOS Fitness on Stephanie and Sunset, Henderson NV.

I had signed up for membership about 3 weeks prior, but today was the first day I was going to work out.

I was Refused entrance to the gym at the front desk, Stating I needed to have my insurance give a New Insurance Number for Silver Slippers program. I had originally given EOS my Medicare # that Medicare gave me over the phone for free gym memberships and provided my Anthem Blue Cross Blue Shield information.

I felt VERY Embarrassed and didn't understand why I needed to go through this again. I asked if I needed to get new numbers every month, the EOS staff said Yes, and to talk with my insurance.

I feel EOS makes it Extremely difficult for Seniors to be members of this gym.

Discrimination against Seniors.

Ellen L. Milligan

On Oct. 4th, I went in to cancel my membership because the fees were too high for us. But they just barely informed me and my wife that there is a 30 day cancellation period. We were not told this when we signed up. We asked the manager at the Orem location to waive our yearly fee because we haven't been in months and $160 is ridiculously expensive. He refused to waive it. Just lost my job and now we won't have groceries and food for 2 weeks.

After 15 days, the team couldn't fix the wrong and unwanted last name in the account!

I didn't authorize to be joined with a unwanted last name, neither I authorize EOS to contact my emergency contact for commercial purposes!

Emergency contacts are for emergency contact, isn't it clear ?

You can get sued because of that harassment!

Team is very unprofessional

I stopped my card payment as they couldn't fix my last name and they wante dme to put a note to cancel the account and open a new one with correct last name (sorry, I don't pay for your mistake, I pay for my mistakes and you pay yours)