EOS Fitness
reviews and complaints

Great hours and location. The Equipment is well maintained and the people that go there are friendly. My bad experience was signing my son to a membership that includes time with a trainer. I could only afford 2 months due to the high cost of child support payments. I was continually billed even after my 2 months request.

I finally had to spoke to the fitness manager as well as the employee/salesperson that signed my account. I was told it was for 4 months not 2 and they called my X wife so she can make the final 2 payments. That was a lie! She never received a call. There was never a contract sign. Would like to see if I can report a lawsuit. I just don’t deal with dishonest people so I will cancel the membership.

Hello, please asking for your help, due to my wife need to cancel her training program because she suffer a very hard episodes of migraine headaches due to the extenuating first session. Her doctor gave us a letter regarding this illness but the training manager of the Chandler Gym, does not want to receive our papers to cancel the training program. Thank you and please let me know if You have any question or need further information. The dates all this starts on February 2024

My monthly fee went up as well as my annual fee, and was not in alignment with my contract. I just received my annual fee today, and contacted my location to discuss the increased fees. I was told that it was a corporate decision a few months ago, and that there is nothing I can do about it. I asked to have my account cancelled and to refund my annual fee that was just charged. I was told that EOS Fitness would not refund the annual fee.

I only received one session of the personal trainer service.

The EOS kept charging me for 5 months without rendering the service and now it seems that nobody can fix it, they keep passing the problem to others, and giving excuses that look like jokes.

I enrolled on it on October 2023, received just one session, and despite my messages and ask to resolve it, nobody really communicate with me, but they kept charging my CC, they only communicate when I blocked my CC. They gave me jokes, not explanations: My trainer left on military leave! And?, Is it my problem? Why they did not assigned another one to me? Why they never spoke to me? And now, it has been impossible to talk to someone who will fix this mess. They keep throwing to hot potato to each other, and no body fix it!

They robbed me $253,oo and now they put my bill on collection. Amazing!

i have been with eos fitness since october 26th 2023 , i signed up for the trainer program 43 dollars every 2 weeks.. i have had a total of 40 mins of trainer program with the trainer, macy in the greenfield rd mesa az .. this is absolutely the worse program every a waste of money ,, they have taking so much money out of my account for the total amount of exercising with the trainer 40 mins since october 26 2023... no plan for the two weeks in between i have ask macy several weeks ago to make a plan for me and still to this day dec 6th 2023 have not recieved any help from her,, i am so so very disappointed in this program ,, i would like a full refund of all charge pertaining to the training program please ,, i have talked to several manager and to no advail , thank you donna mccusker [protected]

I called and canceled my membership in June for Jasmine Michael [protected] or [protected] phone numbers. I spoke with someone names Michael at the Goodyear location on Mcdowell near people creek rd. Az He said He was canceling the membership and we would be charge for

June but nothing Alfred that. We were charge Jullu, Aug &Sept. I call again and spoke with a lady, she talked to the mngr and I was told they would do am immediate cancel and no more charges. I just saw they charged me again in Sept and Oct. I want a refund from June to now. I am very angers and don’t want to call the place again just to be lied to again. Please fix this and give me back my money. Of $79.96 and stop any and all charges

To whom it may concern, This is R & R my issue is with a class that is in session that is not on the class schedule that I have reach out to the management team twice along with other members as well, at your Coral Springs location branch.

The main issue is parking and time for us working members, to prepare for the class. if there a training class for trainers, can they use a management area for such sessions, or could you put that class on the schedule that we are aware of such class If that class is on the board, then I can cancel my Wednesday training session. I feel like my request has been ignore something that is a simple solution.

Question concerns,

1) Are your trainers more important than your members that's the feeling we are getting

2) could that class be place on the schedule,

3) why do I have to reach out to the corporate office to solve something so simple.

4) Is my concern valid.

Best Regards!

10-16-2023 around 11:30am. EOS Fitness on Stephanie and Sunset, Henderson NV.

I had signed up for membership about 3 weeks prior, but today was the first day I was going to work out.

I was Refused entrance to the gym at the front desk, Stating I needed to have my insurance give a New Insurance Number for Silver Slippers program. I had originally given EOS my Medicare # that Medicare gave me over the phone for free gym memberships and provided my Anthem Blue Cross Blue Shield information.

I felt VERY Embarrassed and didn't understand why I needed to go through this again. I asked if I needed to get new numbers every month, the EOS staff said Yes, and to talk with my insurance.

I feel EOS makes it Extremely difficult for Seniors to be members of this gym.

Discrimination against Seniors.

Ellen L. Milligan

On Oct. 4th, I went in to cancel my membership because the fees were too high for us. But they just barely informed me and my wife that there is a 30 day cancellation period. We were not told this when we signed up. We asked the manager at the Orem location to waive our yearly fee because we haven't been in months and $160 is ridiculously expensive. He refused to waive it. Just lost my job and now we won't have groceries and food for 2 weeks.

After 15 days, the team couldn't fix the wrong and unwanted last name in the account!

I didn't authorize to be joined with a unwanted last name, neither I authorize EOS to contact my emergency contact for commercial purposes!

Emergency contacts are for emergency contact, isn't it clear ?

You can get sued because of that harassment!

Team is very unprofessional

I stopped my card payment as they couldn't fix my last name and they wante dme to put a note to cancel the account and open a new one with correct last name (sorry, I don't pay for your mistake, I pay for my mistakes and you pay yours)

8/26/23 May this serve to report assist. manager Marcelo for

poor customer service and extreme rude and disrespectfully behavior for not being able to assist with upgrading our memberships and fix all the issues after charging our credit cards again he threatened to cancel all memberships, kicking us out of "HIS" gym and call security forcing us to leave!

We still couldn't use the gym! due to the poor and incompetent customer service after they forced to collect info and charging! This is unacceptable behavior and needs immediate attention and proper training of the staff in the front, but with this insolent, arrogant and disrespectful behavior it is a challenge to use a fitness facility? Because this guy didn't know how to upgrade or set up a bracelet?!

I am being charged for services not rendered. Personal training sessions that I signed up for are not being done due to a lack of staff and their availability as well as frequent cancelations. I have not had 20 thirty minute session that I have paid for. I have only had 4 thirty minute sessions and two hour long sessions since I signed up May 17th.