Virgin Active South Africa

Hello, I was a Spinning Instructor for Long Street Virgin Active for roughly 4 months. Of that time, I was not loaded on their system, I had no membership that allowed me to come and go freely. I had to ask reception staff every time to allow me in and explain I was a GEI that worked for the company. I had no help from managers to assist me in getting this done, every time I asked I was told to wait until they were less busy/closer to the beginning of the month, or be sent to another department for them to tell me "No that is not that they do, they cannot help me. "
I was also not paid monthly/on time during this short period, from the 4months I worked as a GEI (start in August '16) I finally received my first payment of R742.50 on the 29th November and my second payment on the 20th December, R247.50. A total of R990, very strange amounts as I was told I was being paid R110 per class taken. I took ROUGHLY 15 classes during that time (15xR110=R1650) 1650 - 990 = 660. I am still ROUGHLY owed R660. This is all very roughly estimated as I do not have the exact dates I worked on me but I am sure I am still owed money. I am just very disappointed in the lack of admin and very slow service that has taken place. I worked previously for Virgin Acitve Wembley Square, and I cannot say one bad mord about that branch. They are amazing from ethics, service, payments to people. I enjoyed the Virgin Active brand thoroughly because of Wembley Square and then very sadly had to get treated this way by Long Street.
I have attached a WhatsApp conversation between the Manager and Myself. As mentioned before, I just received very slow service and Manager came across as very rude and unhelpful.

2016/12/03, 11:17 - Carmen Casteling: Hi Nadia! Pls let me know what is happening with my payments. Thank you, Carmen
2016/12/03, 11:24 - Nadia VirginActive: Payment been processed into your account, i asked admin if your details is sorted out and she said yes
2016/12/03, 11:41 - Carmen Casteling: Oh thank you. I will let you know when i recieve notifications.
Is my membership all sorted then and I am loaded as a GEI?
2016/12/03, 13:44 - Nadia VirginActive: Yes u are
2016/12/03, 13:49 - Carmen Casteling: Thank u very much
2016/12/06, 09:57 - Carmen Casteling: Hi Nadia. Just went to virgin now. No membership is found under my ID Number. Pls advise
2016/12/06, 10:08 - Nadia VirginActive: Speak to admin
2016/12/07, 07:34 - Nadia VirginActive: Hi you do know you had to give two weeks notice regarding not teaching
2016/12/07, 07:34 - Nadia VirginActive: It's stated in your contract if not you had to find your own cover.
2016/12/07, 07:43 - Carmen Casteling: Yes i told Donny in advance im unable to do evenings at all anymore.
2016/12/07, 07:44 - Nadia VirginActive: You spoke to him the 30th of November which was only a week notice and not two
2016/12/07, 07:47 - Carmen Casteling: Im sorry for the inconvience.
2016/12/07, 07:48 - Carmen Casteling: It has also been a huge inconvience that I started working for Long Street in August and I haven't been loaded onto the system or paid.
2016/12/07, 07:50 - Nadia VirginActive: I spoke to admin yesterday and was told you haven't given all your details which was your banking details, that's why no payment could've been processed. However please be careful what you discuss at various clubs
2016/12/07, 07:51 - Nadia VirginActive: Regarding membership sales need to load you a membership.
2016/12/07, 07:57 - Carmen Casteling: No. I spoke to Jady yesterday from Wembley. And the CA needs to load me onto the system, as Iv been told Sales has nothing to do with it.
2016/12/07, 07:58 - Carmen Casteling: Iv given all my details twice. I keep being told my forms are lost
2016/12/07, 08:01 - Nadia VirginActive: I'll speak to Donny about it, the fault could lie by him. However there was a equiry that come from Wembly regarding you saying about no payments. For the future don't discuss things at another club, they would always report to the club you speaking from which you would look bad at the end of the day. You should always keep it in-house and my apologies for your things not being sorted out. Donny doesn't work like i do.
2016/12/07, 08:05 - Carmen Casteling: I've spoken Donny 1000 times with nothing getting done. That is why I spoke to Jady because I am very upset with no work getting done. My apologies for going out of house but as I mentioned nothing was getting done.

Thank you
2016/12/14, 16:30 - Carmen Casteling: Hi Nadia! Please let me know what is happening with payment. Still havent recieved anything.
2016/12/14, 16:32 - Nadia VirginActive: Are you sure about that
2016/12/14, 16:35 - Carmen Casteling: Yes
2016/12/14, 16:36 - Nadia VirginActive: Give me a moment
2016/12/14, 16:39 - Nadia VirginActive: Can you send me your bank account number please
2016/12/14, 16:41 - Carmen Casteling: C casteling
Nedbank
[protected]
101 421
2016/12/17, 11:27 - Carmen Casteling: Hi Nadia, please update me about payments
2016/12/17, 11:50 - Nadia VirginActive: Ill let u know Carmen because payment was made long ago to the banking details u gave. So can u please wait as i do not work on weekends
2016/12/17, 12:00 - Carmen Casteling: Ok. I still have not recieved anything.
2016/12/20, 15:08 - Carmen Casteling: Hi Nadia. Please update me about payment. Still havent recieved anything
2016/12/20, 21:18 - Carmen Casteling: Hi?
2016/12/20, 21:18 - Nadia VirginActive: Hi as i said before i'll contact you.
2016/12/20, 21:19 - Carmen Casteling: But what is taking so long? I don't understand why this needs to be such a drawn out process.
2016/12/20, 21:20 - Nadia VirginActive: Because its something out of club leave, we need to find out who received the payment, its not just about transfering money when we actually paid someone.
2016/12/20, 21:21 - Nadia VirginActive: With the banking details you provided before
2016/12/20, 21:32 - Carmen Casteling: Ok.. I have a nedbank and fnb account and no payment has been done to either account.
2016/12/20, 21:34 - Nadia VirginActive: I'll get back to you once admin received feedback from our head offices.
2016/12/20, 21:36 - Nadia VirginActive: Give me the details from both bank accounts so i can investigate where the money went.
2016/12/20, 21:49 - Carmen Casteling: IMG-[protected]-WA0025.jpg (file attached)
Fnb cheque acc
2016/12/20, 21:49 - Carmen Casteling: C casteling
Nedbank
[protected]
101 421
2016/12/21, 07:14 - Carmen Casteling: Hi Nadia, iv recieved R247 into my acc frm virgin.
2016/12/21, 07:16 - Nadia VirginActive: When
2016/12/21, 07:21 - Carmen Casteling: Today.
2016/12/21, 07:23 - Nadia VirginActive: How many classes have u taught
2016/12/21, 07:26 - Nadia VirginActive: Is it possible that you can get a 3months bank statement
2016/12/21, 07:40 - Carmen Casteling: Iv taken classes since august
2016/12/21, 07:41 - Carmen Casteling: No sorry i cnt do 3months bank statements.
2016/12/21, 07:49 - Nadia VirginActive: Why not?
2016/12/21, 07:50 - Carmen Casteling: Because they r R100 to print and i have 2 accounts. Why do i need to print 3months bank statements. I have not been paid by virgin. I hadn't been loaded on your system as a GEI so i would have not been paid.
2016/12/21, 08:07 - Nadia VirginActive: Like i said before it need to investigated where the money went, seeing that u dont want to give 3 months, you'll have to wait, would've been easier to check that way
2016/12/21, 08:26 - Carmen Casteling: I can check myself.
2016/12/21, 08:27 - Nadia VirginActive: You still dont get it
2016/12/21, 08:28 - Carmen Casteling: What is that?
2016/12/21, 08:30 - Nadia VirginActive: Ive been repeating myself to you the entire time
2016/12/21, 08:32 - Carmen Casteling: And so have I
2016/12/21, 09:19 - Nadia VirginActive: You expect help but im asking you to get one simple thing which u refuse to do.
2016/12/21, 09:24 - Carmen Casteling: They charge R100 for bank statements Nadia. Must i pay R100 myself to prove i havent been paid.
2016/12/21, 09:30 - Nadia VirginActive: Like i said on Saturday, i'll message you once i get feedback. Its very strange you received payment now and not the others. So can please wait till i text you than you texting me all the time
2016/12/21, 09:49 - Carmen Casteling: Thank you
2016/12/21, 15:18 - Carmen Casteling: Sorry to bug, seeing my Nedbank account- i see i was paid R742.50 at the end of November and then like i mentioned today R247.50
So it would just be what is outstanding.
I will mail you 3months bank statements nw.
2017/02/09, 09:31 - Carmen Casteling: Hi Nadia, can I please get some form of information on the total amount that i should be paid and that is still owed. Thank you.
2017/02/09, 11:29 - Nadia VirginActive: Excuse me
2017/02/09, 11:33 - Carmen Casteling: Sorry?
2017/02/09, 11:42 - Carmen Casteling: I dont understand what your response was directed to.
2017/02/09, 11:52 - Nadia VirginActive: To a message u sent me
2017/02/09, 12:23 - Carmen Casteling: Yes.. i would like to understand from the money i have been paid. What i am still owed and when will i recieve it
2017/02/09, 12:23 - Nadia VirginActive: Look here we don't owe you money, please don't come with the same issue
2017/02/09, 12:24 - Carmen Casteling: I did spinning classes for 4 months at R110 a class once a week and have only been paid roughly R900. I am still owed money
2017/02/09, 12:24 - Nadia VirginActive: You received all your money in nov and dec
2017/02/09, 12:42 - Carmen Casteling: Can i please recieve a statement of the full amount i was suppose to recieve
2017/02/09, 12:43 - Nadia VirginActive: Ull have to wait till admin returns on monday if u can be patient enough. Im sure all payment have been received

Hi there,

I have lodged a complaint at my own club reception - but feel strongly I should take this to head office as well, as it is now becoming a habit.

A certain female member of my member club, Paarl, has taken it upon herself to harass me in the female locker room/bathrooms.
This has happened twice already, once recently last year 2016 and now again last night 6th Feb 2017.

The person I am referring to is Mrs Gladys Coetzee, a regular long standing member at Paarl club.

This member is now making a habit out of this:

Waiting in the locker room/toilet area/change area for all women to leave, then harrassing me and making accusations and defamatory insults, waving her finger in my face, and threatening me, and making accusations towards me. Despite repeated attempts of me asking her to stop and leave me alone, or back off, she continues with threatening gestures and will not stop.

Please attend to this as I no longer feel safe in my own club bathroom.
This is always done when I am in a compromising position, such as just out of the shower, or toilet. Last night I was naked except for a towel.
This is most threatening and should not be tolerated.

Please asist with this. I am considering laying a charge of stalking and harassment against this woman as she is becoming a serious concern, and always does this when there are no witnesses around.
there are other incidents outside the gym such as waiting for me and following my car.
Please assist.

Kind Regards
Jacqueline Charge
[protected]

on Sunday 5th Feb 2017, our family of 5 visited the Virgin active Benoni, we had a visitor with us, We asked if it was possible for a visitor pass for her as we all just wanted to have a quick swim and she maybe interested in joining the gym. Well, R150-00 for a visitor is a total rip-off and very unwelcoming for a potential new member. Needless to say that we going to the gym We have not carried our wallets or money with us, because it gets stolen at the gym while you busy trying to keep fit, the receptionist didnt want to know a thing, it was lucky enough that we had some money in the car

We applied for a new membership at Virgin Active in Vanderbijlpark... Heinrich Manke is under my gardianship  and i applied for his membership. B vd Berg [protected].
On applying the marketer could see that he was previously a member and that his mother still owes money on his account..    After we signed the contract it was block because the outstanding money had to be paid... and we did...
after a few days they phoned me to inform me that we had to pay the outstanding money...after yet a few days his access was denied because of a outstanding   gadianship form... on signing... i ask if that was now final he replied yes... yet again after a few days the card was block because of a outstanding report card ..
I phone to complain to customer care and the manager phone me from Vanderbijlpark... yet to inform me that he THINK there is still an outstanding signature also...
But he was not sure and will confirm with me...absolutly unprofessional! He did not phone back!?
Again on entering the gym the card was blocked and the Lady (nasty ) inform Heinrich that we (me and him) should  sort out this outstanding information..  which we still not know what was outstanding ?
Card no.[protected]
SO unprofessional. We do not have time to run around after Virgin active staff members that does not know what is the nessasary doc 's that goes with opening a contract..
I do not have a problem to provide all outstanding info but at least ask for it all at one's!
I feel they owe Heinrich a apologie for today's nasty behaviour and laughing at him ... i am going to to social media and i will not stop to tell everyone what bad serves we got..
I do not have time to waist ... and can not run around after your employers in competency!
They are quick to sell a contract but the after service are poor!

Recently started a Vitality Membership at your Roodepoort Branch at the of October 2016 for myself and my daughter

The Sales guy Moses made her sign a contract as she wanted to start immediately we paid R99 for this and was debited R495 on the 1st November 2016 which I returned as this was not the membership I wanted. I than paid R1590 for myself and the Sales guy promised her a free month until we sign her on the 1st December 2016

Another debit of R495 goes of the 1st December 2016 and again back at the gym told the Sales guy he said the month was free and I returned the debit order again. He finally signed her up on the correct Vitality membership and paid her once off R1590

Her 1st membership in the meantime went into arrears and both memerships was cancelled, we struggled for her to get into the gym for the month of January 2017. I than made an arrangement with the Sales guy to pay the arrears for November at the end of January for a contract I didn't want in the first place

I made a payment of R609 on the 31st January 2017 and arranged with the Sales guy that I will come the week to sign for a new card so they can activate the card. We made the appointment on the evening of the 2nd February 2017 and he already left when I arrived. I was furious and another Sales lady Lebogang assisted me in her own way made me sign a manual contract and that they will sort my daughter's membership out

Called the Branch Manager Riza on Friday the 3rd February and he promised they will sort the account out and will let me know what's happening, which I followed up again the afternoon with no response to date

I am still in shock to get service like that from a gym

Can someone else of higher authority please sort this out as the way I feel I can cancel both contracts demand both once of fees back and I am Discovery know about this horrible service as well

Very annoyed with the service and want to be contacted urgently

Mrs VC Johaar
Cell: [protected]

I want to believe, that in a Democratic Country, such as S.A. (supposed to be), that I can choose whom I want to see naked. But at the VA gyms you don't have a choice, the people is walking around all naked to and fro from the showers, shower with open doors, and even use the toilets without closing the door? Standing naked after their shower, chatting or rather yelling to the persons next to them, lifting their legs, applying cream, comb their hair, do their make- up, and then at last, before leaving putting on their clothes. It is not that I am shy, or shamefull of my own body, but it is a matter of respect. Are'nt ones body supposed to be private? I also would like to use the steamroom, but would not put my toe in there in a million years, what happened to the hygienic rule that you need to sit there with unerwear or a costume wrapped in a towel? Now it is naked bodies, dripping of sweat, and all the other jiggie things from sitting without at least a pantie, and session after session, changing bodies on the same spot? How hygenic is that? I don't want to complain without coming up or suggest a solution. Seeingly that there is no individual changing rooms, I don't expect them to change in the toilets like me and my friends do, but at least, they can cover themselves with a towel to the shower and back, dry themselves in the shower, and at least put on a pantie and a bra before they exit the shower. And for the steamroom, wear a costume or a pantie and a bra, and wrap yourself in a towel. And also how grose is it, to brush you teeth in the hand basin? what about doing it before you came to the gym? This complaint is done by me, but thousand of us is feeling the same about this. I can get you a signed petition on facebook within hours, if you want me to. Looking forward to hear from you VA. Kind Regards Bobby van der Westhuizen (A.J)
Cell: [protected] e-mail: [protected]@gmail.com

I have been a member at Virgin Active Little Falls since 2010 - it was a flagship club at the time, but sad to say it is no longer the case. To be honest the club has a moth eaten feel to it.

The dumbbells in the functional area are dirty and the plastic is broken. The machines on the floor are rusted and not looked after.

The chin-up machine was taken away in October '16 and upon enquiring I was told that is would not be replaced as the make was of poor quality, never mind what the members want.

I was on the treadmill tonight (which I might add most of the treadmills look sad) running at 10.5 just for it to cut out and stop, at that speed, stating the equipment had been locked out and call a technician. This is a serious risk and I could have dislocated my knee or my back, it is not the first time that this happens.

The front staff often talks to somebody else and is preoccupied instead of greeting in a friendly manner.

Is this what members can expect and pay for going forward.

Friday morning 27 January 2017, between 05h00 and 06h00, at Vrigin Active [protected]@reds Centurion, my car's window was smashed and valuables removed from my car. Taking of up with manager Cobus van den Berg, the simple response was "we cannot keep valuablesbin our cars". Since some of us have busy lifestyles, we wake up early from where we're immediately off to work. It is almost expected, operating a business between 05h00 - 21h30, that the security of members are valued and considered. It therefore only makes sense that security also operates during these times. Even more so to provide security to the staff operating even outside these times.

I've been a regular member for the past ten years and expect issues to be treated in a much more professional manner than telling me "don't leave valuables in you car". Questioning the security cameras I was told "yes we have cameras but it's not clear and only used for evacuation purposes".

On a different note, there are also small groups of female friends exercising together and also told by the same manager that " classes are not allowed without using instructors". When the ladies state that they will lodge a complaint they were told they are welcome as the complaintsngo to him as manager in any event! What arrogance!

I truly hope the abovementioned will be treated with the required attention and feedback given (and not imply brushed off).

Early to mid December 2016 I called virgin active requesting that for the month of December ONLY, my debit order should be moved from the 1st of January 17 to the 23rd of December 2016 as i was being payed a week earlier (payment usually 30/31). I also requested that from February it must be from the first of the month.

Virgin active debited order went through on the 24th of December 2017 as agreed. But for February 2017 deduction, virgin active debited me on the 25th of January 2017 even though the request was that my debit orders be reinstated to the 1st of the month.

As a result, i incurred a penalty fee from my bank of R100.

Then today (Friday 27 January 2017) at 15:32 i received a call from virgin active about the "missed" payment. I told the consultant that i was indeed waiting for the call and i tried to explain to her what happend. she instead defended the point that i requested the change and outright ignored the fact that i told her that on the day, i made both requests.

As a result, voices were raised on both ends and i tried to further explain to her then she started saying that a debit was made on the 1st of Jananuary and therefore my request was honored. But that was an outright lie because 1, from a statement of debit orders downloaded from my bank, no such debit order was done. secondly, i told her that the debit done on the 24 of December 2016 was for the month of January 2017.

The consultant went on to defend her point saying that the 24 December debit was for the month of December 2017.

I then asked that if that was so, then what was the debit done on the 1st of December 2017 for?

She then said she will send me my statement so i can see and that she would forward my call to her supervisor. but the call was instead cut and i did not talk to the supervisor.

I am very angry and dissatisfied about the call i received today from your consultant. mainly because she not only was unwilling to hear me out, but that she also lied about a debit order being made on the 1st of January 2017 to prove her point.

But what i am most angry about is the fact that i called Virgin Active to make a request to ensure that i pay you as and when i am payed. But instead, only half of the request is executed and as a result i incur bank charges because of a debit order being made earlier than requested and thereafter being called by your consultant and harassed for it.

AI am highly unimpressed and extremely angry with regards to the level of service i received from Virgin Active.

I am highly frustrated at the lack of maintenance the virgin active red parklands is receiving. the air-conditioning has not been on for weeks and it is extremely hot to train. I would like either the air conditioning to be sorted or to be able to have access to one of the other virgin actives on the table view area. I have also notices that the equipment takes weeks to be fixed? is it expected that if i pay less to be a patron of virgin active red I will receive less of a quality service?

To be brief Im just happy that my 1year contract is coming to an end as I signed up on the 29th January with an emlpoyee whose details I have in my possession. The idea of joining up with VA was meant to bring a lot of hardwork resulting in a positive outcome as I was battling with my weight. Instead from the word go, I was given a lot of misinformation by this employee, which at times was short of whats in the contract itself. I brought this up with the General Manager who responded to say he will look into this, which later turned out to be a 'cold case' as he went dead on me after he was 'moved to another unit'

Last time I set foot at VA was in June/July 2016...i still have a trail of emails at my disposal between myself and VA regarding the issue above here, have lost my recording which I did on my cellphone when I was signed up by the employee, which was proof that the employee misinformed just to make sales, as I came in with my wife to sign up. Your customer service is a mess...am gonna say it again...its a mess and disgusting.

I just hope Mr Izak Labuschagne reads this, in order to bring some sense to his employees, as this might cost the company in future.

My name is Mr Mawethu K Rune, call me and I will forward you all the correspondence. Am just glad am done with you guys, and you can take my money, as you did the past 11months and continue to grow the VA empire at my cost, and others who never complained before.

Im very disappointed with the service I got yesterday from virgin active voda world, the lady didn't want me to get in to a class that I am always attending she said it was full even though I can see there are spaces and also some people were getting out of the class clearly there were more spaces and I forced myself in. I reported the treatment that I got from the lady and her bad attitude to the manager leon he promised me to resolve the issue. Today the manager called saying I forced myself in blah blah actually he was talking to me like I am not a customer and I ended up saying to him how about I cancel this contract and he insisted you are welcome with an attitude for god sake I am paying r550.00 a month not even once have I ever missed my payments, virgin active acted like they are doing me a favor I am using their facilities for free. I would love to cancel my contract and I am not expecting anyone to tell me about a penalty fee and I dont want them to debit my account this month I am not happy at all i'm a customer at the end of the day and I am not gyming for free. So virgin active must terminate my contract

In the beginning of November 2016 I requested my account to be frozen during the holidays for 2 months as I am a student in Bloemfontein, so they said instead of me paying R390 a month I'll only pay R195 for the 2 months I froze it which was supposed to be R195 for November and another R195 for December. Instead, both months a debit order of R390 went off. So I phoned head office and they told me November's R390 would cover the R195 for November and R195 for December. So I said it's okay. Then In December another R390 went off they said it must of been a mistake and they will fix it and I won't have to pay in January, once again I said it was okay. Now in January another R390 went off! I don't understand what is going on with Virgin active but I'm highly upset

I have been harassed by messages and phone calls about outstanding payments for a membership that I personally cancelled with the club in October 2016. The membership was with the BENONI club. What is worse is that they continued to take money from my bank account after I had informed them on time that I'm cancelling. When I phone the club to complain they told me my membership was still active, claiming that someone phoned me to reinstate the account which was a lie. I'm annoyed by this. I Have sent an e-mail to them but still I'm being harassed.

You might think the new club is only 10% smaller, but then you are completely misinformed because that is not the case. It is far more than that.
No squash courts, no sauna, less and smaller pool lanes, way too little floor space to stretch, smaller studio, no power plates, etc. Do have a look at the floor plans of both gyms and inform yourself.
You are trying to pour the content of a 1 litre bottle into one cup.

And you never had the decency to even inform any of the members of the decrease in space.

And if you think the equipment you gave us is state of the art, you are also mistaken. All the equipment we use in Cape Town are state of the art, yes, but not the ones we got.
No television stations, no music, nothing to look at while except the time and then there are even machines that are not working, so much for new and state of the art.

The functional floor space is way too little to even make good use of and nobody really knows what to do with the Queenax frame.
Management has put a barricade of heavy weights smack in the path that we are supposed to walk from the room containing some of the equipment needed for stretching. The rest is still inside the studio and you constantly have to disturb the class inside the studio. No bar inside the gym either. Plus the ventilation in the studio is insufficient, but that seems to fall on deaf ears because you kept a set of management that could not even do a proper job at the old gym, all you did was give them a new place without shacking up the inside.

And no, none of us while working out our using the rowing machines appreciate facing the heavy weights pumping iron in front of the mirror. Even they don’t have enough space and keep on bumping into each other.

Plus why are we on the third floor with a view and great big windows when nobody can look out, as someone was so bright and made all the equipment face the inside the gym, making me look at a##es in front of me or people swimming instead of looking at the view.

Your layout was not thought through at all and you are wasting an immense space with the two obsolete “consultation” rooms, ridiculous amount of Kauai tables and two couches.

You also used inefficient contractors because the finishes are already starting to deteriorate, i.e. loose toilet seats, electrical shorts inside changing rooms, insufficient or no hooks or anything to hang clothes on inside the lockers, trap gradient inside showers too little, insufficient lighting in bigger showers, shower with seating already has the shower with handle falling off, shower heads in general are terrible, etc. And the sauna is not water tight and you can see it leaking from the outside and mould starting to accumulate.

We used to love going to the gym. You have taken the love out of the equation and made us feel unappreciated.

Good day Ross

I have a query with regards to the account that was opened against my knowledge.

The virgin active sales representative came to our work place for wellness day in July of which I was interested in joining virgin active. I then made inquiries with the Representative by the name of Busi [protected]) of which she advised that you give out 7 days try out before the account was activated and if I don't like the gym I must let her know also if I like the gym I must tell her so she can send the account for activation. I signed the application forms as well as giving out my banking details. Busi promised that she will call me within 7 days to check if I am interested also to arrange for a personal trainer.

I never went to your gym and I have never used the gym. I got a call from virgin active call centre to advise that the account is in arrears in September and I advised them that I do not have an account, they promised to look into the matter but recently I have been getting SMSes from MBD attorneys to say that my account have been handed over and I was never advised that it will be handed over.

I am not going to pay for something that I have never used and also this adverse on my name is tarnishing my name on ITC, I can’t apply for credit as I have a credit. I need this matter to be resolved as your call centre can’t assist me they send me from one person to another. You can check on the card and it was never used. I don't even have the membership card.

I would love for this matter to be resolved as soon as possible as I need this adverse of my name.

I would like for this arrear to be removed on my name and the account to be closed.

My details
Maphefo Mamorobela
[protected]/ [protected]
[protected]@yahoo.com

Thanking you in advance
Awaiting for feedback

Regards
Maphefo Mamorobela

my daughter joined Virgin Active on her name I authorised payment to go off my bank account she was transferred to Carltenville where there is no gym.They do not want her to transfer it to somebody elses name and wants to keep me liable to pay it. How is this possible. They just want to make money and not assist her with a resolution.
Please assist

Happy Mashele

Fri [protected]:47 AM

Inbox
To:

Ovens, Michelle;

You replied on [protected]:54 AM.

Morning Michelle

Yes I did receive it and I have already processed the refund, Im still waiting for National Head Office to approve the payment .

I will let you know once they close my call.

Thank you.

Happy Mashele

Fri [protected]:50 AM

Inbox
To:

Ovens, Michelle;

You replied on [protected]:14 PM.

Good day Michelle

I have enquired with Chantal Peters from National Head Office and she has processed it already, it should reflect on your bank account already, if not please give it until Monday.

Happy Mashele

Mon [protected]:59 PM

To:

Ovens, Michelle;

You replied on [protected]:48 AM.
Good day Michelle

Sorry for the late response, I just came back today in the office I was hospitalised as I was hijacked.

As per our telephonic discussion last week, I had asked that you check with your bank because on my side it shows that the refund was done on the 02/12/2016 but came back saying returned by the bank.

Thank you.

Ovens, Michelle

Mon [protected]:48 AM

Sent Items

To:

Happy Mashele ;

You replied on [protected]:58 AM.
Dear Happy

I hope you have recovered from your terrible experience.

I have just spoken with Nedbank and they cannot see the payment into my account on 2 December, or any other date or ascertain why it was returned. They have confirmed no problems from my side. Please retry to make payment and send me the proof of payment.

Regards

Michelle

Ovens, Michelle

Tue [protected]:58 AM

Sent Items

To:
Happy Mashele ;

Dear Happy,

I would really appreciate the resolution of my repayment. I find this unacceptable. Please contact Chantal Peters and inform her that Nedbank says no payment was made and that the account does not reflect any action from your side.

Regards

Michelle

Virgin Active Sales People do not know the product they selling and therefore sell you a product that doesn't exist. My sons have to pay their own gym fees, as we are a working class family working on a very tight budget. They are students and work part time to pay for extras like gym and therefore I am very annoyed that my son was sold a gym membership under false pretences. He was sold a gym fee and told that because he was a Momentum Multiply member he would get back R500 of the R1000 he had to pay to join. Little did he know it was actually only for Discovery Vitality Members, my son is now R500 out of pocket and would possibly not have joined the gym if he knew he was in for R1000. It is absolutely disgusting that my son is now out of pocket as he is a student and can really not afford to throw away R500. I am so digusted with Virgin active that I would like Virgin Active to cancel both my sons gym memberships without a cancellation fee being applicable, as well as refund my son the R1000 that he is out of pocket. They also did a health assessment which they said we could claim back from our medical aid, which in fact is not the case. The way I feel now I will not recommend Virgin Active Gyms to anybody in fact I will tell them to do their homework before joining a Virgin Active Gym. I will also tell parents not to trust any sales person at Virgin Active Gym as they con teenagers into gym memberships for fees that don't exist and end up being more that stated. I would really like to take my story to the Newspapers or Reality Television to let them know how Virgin Active Gyms con Teenagers into joining their Fitness centres with false information. Lets be honest teenagers trust people far easier that adults and because they are body conscious at this age. I will give Virgin Active a chance to settle my complaint before I decide to go to the media. All I want is to really have my sons memberships cancelled at no cost to me and that my son's R1000 is refunded. I would just like Virgin Active out of our lives for good. Depending on how Virgin Active deal with my complaint will depend on whether I ever trust another Virgin product again.

Hi, Been a member at Virgin Active Amanzimtoti for more than a year, had an agreement that my debit orders must never run before the first of each month. On the 31st of December my debit order ran and was unsuccessful with banking cost, when I contacted the administration I was told that this is the norm, and that my bank should of informed me about this. When I asked the administration, but should it be the responsibility of Virgin Active, the lady responded and said - no, and that I should ensure in the future that I've got enough funds in my bank account. The admin lady, at Virgin Active, comes across very rude over the telephone, poor customer service, please this needs to be addressed, this matter will be brought under the attention of senior management in the group if not sorted out.