Virgin Active South Africa review: Membership

I was with Momentum and they gave us a year's notice or maybe even longer that they were going to stop the benefit for those who are not on their medical aid as at end December 2024. This included me, as I only had short-term insurance with Momentum.

Planet Fitness opened a new gym at Irene Link, so I was going to move to Planet Fitness.

But then in December someone from Virgin Active Head Office phoned me and said that they are offering ex. Momentum members a special of 75% off in Jan and Feb and thereafter it would be R1199 per month for a year, i.e. to end December 2025.

Virgin Active did not give me the 75% discount, and after much fighting they gave me a refund, but now they are charging me R1570 p.m. and not the agreed discounted amount as an ex Momentum member.

If they will not honour what they offered me then they must cancel my contract.

They are trying to tell me that it was not VA that made the offer, but that it was Momentum that made the offer. And now they are saying Momentum withdrew the offer.

I can't understand how such a big reputable company would do that.