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I attended a yoga class on Sunday 5 January at 9.15am in the studio at Virgin Active Victory Park. The air-conditioners were not working at all in the studio. I do not know about the rest of the gym. It is not the first time this has happened. We pay alot of money in fees, I expect comfort services at the very least. Perhaps maintenance money could have been spent instead of putting up big TV's so Virgin can advertise 24/7.
Desired outcome: Get yourselves together and start thinking about your patrons comfort instead of your bottom line.
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Focus more on providing comfortable environments rather than being showy. Take the matter to your boss and ask him when he is going to fix the air conditioning system. In case they fail to act, you can go to corporate or even think of moving to another gym. Customers ought not to be given excuses but should get good service for their money paid as fees.