I went into the store in Wethersfield, CT around 9:30 am to purchase a large fruit platter. The produce manager passed by me twice without acknowledgement and finally I stopped him and asked about a fruit platter. He stated that a woman was working on them in the back and will have them ready in an hour or more. I went back to the store at 11:30 am, and there were no fruit platters. I went to him again and asked where were the platters? He "stated she didn't bring them out?" Actually, there was no one working on them in back. I had to wait 15 minutes additional minutes for someone to make my platter. If I didn't need the platter for an office party, I would have walked out the store.
As a paying customer the manager should have made sure that my request was ready and completed. I normally would let things like this slide but my time his valuable and to drive back to an establishment and get ignored and not have want I requested ready is unacceptable.
I do feel that if my completion wasn't kalamata, I would have been treated better.
Desired outcome: Have better training for managers regarding customer service for people of all colors.