Stop & Shop
Reviews and Complaints

I am angry at the fact that there is never nobody at the florist department and no one at the store are willing to help. Today I exepience a older lady trying to get help for birthday cards. And no one help her just told her the person at the florist department would be in at 12. This is one of the worst stop and shop. And during the day the would be huge lines and only 2 registers open. And the employees just wondering around.

Several months ago I brought my mother shopping, she has celiac disease and has been strictly gluten free for 45 years. She purchased Vans Frozen Waffles in the gluten free section, clearly marked gluten free. The next several weeks she had been extremely sick. The next shopping trip while she was getting the waffles in the gluten free section, I noticed that the entire section had all products that contained wheat. I immediately notified the frozen foods manager, to have this taken care of. When I returned to my mothers home that day, I did find the box of waffles she had previously purchased in her freezer, they were not gluten free, thus the reason for her extreme illness the previous weeks. On our next trip the section was still labeled incorrectly. I reported it to the front desk, fast forward two months later and still not corrected. Another family member was shopping with my mother and noticed the wrong products in the gluten free section, she spoke with the Store Manager on Saturday May 6, brought her to the freezer section to show her and explain the seriousness of this situation. Still nothing has been done, I was at the store today and took pictures. This is an extremely serious situation, and can land people in the hospital or worse. I am so disappointed with the lack of concern and just plain carelessness.

I went to my local stop and shop today and had to carry my purchases without the convienence of a bag to carry them with. I have been a loyal customer for over 40 years. And I do understand that expenses need to be cut at times. However with the cost of food rising at unprecented rates the last 3 years, how do you justify a nominal charge for a disposable item? If the.10 per bag will make an impact on your business staying afloat, then just declare bankruptcy and go out of business. But I will not pay. And I will not purchase from you again as long as you continue this policy. Better if you just go away than insult your loyal customers like this. I am insulted.

4/25/2023 about 6:10 pm. Just witnessed one of your drivers almost crush a mini van in front of me on I 95 S in the vicinity of East Lyme/Old Lyme CT. The only thing that saved him was that he swerved when the truck cut him off and had enough room to pull off in the grass next to the Jersey barrier. The truck driver switched from the right to left lane abruptly. Didn’t even see mini van in left lane. I took photo of truck to get plate # but can’t make it out. Attached photo anyway.

Your deals on items that say Digital coupons are deceiving. I can't be bothered with digital coupons, as my phone isn't slow enough with all these apps you have to have these days. Why can't you just have regular deals like ShopRite, instead of worrying about Digital coupons. I wish ShopRite never moved out of Waterbury, although when I have time, I drive to Southbury. I love their hot and cold food meal selection.

I am a regular shopper at this store for about 10 yrs since I lived on campbell ave. The music is very loud and its not fair to certain ppl that wish it could b lower and regular volume instead of loud and blaring. Plz help to make the changes that are needed asap. Customers would truly appreciate that so much more and so would i. Thank you very much. Sincerely from a grateful customer.

Today, Saturday, April 8 at around noon I was checking out at Nanuet Stop & Shop. After waiting on the line, a woman assisting on the line directed me to go to a register. The cashier was still assisting someone and to not mix my items with that other customer I asked if I could use the self check out right next to it. The women says , “ sure whatever”. It was obvious she was having a bad day. I asked the register next to me for a shopping bag because there weren’t any at self check out and when I placed the bag on the scale before check out the self check out register required assistance. She came over with an attitude. The machine froze. I said “that was weird” and she said NO It is not because you have this scan items. It is sensitive. She was very rude and obnoxious. I continues on trying to scan my items and every time I scanned it requires assistance. She came in between my daughter and I to fix the machine. I had my wallet and phone on the table and she continues to rudely say “ excuse me” and stare at me. Her demeanor was rude and like if she was trying to pick an argument with me while my child was there. I don’t know if she is a manager but she shouldn’t have come to work if she was having a bad day and ruin the day of others who are simply trying to make a quick stop. This lady needs some customer service training and coaching when talking and dealing with customers daily.

I have been making purchases through the online pickup for a while now. And on March 13th I picked up my order and everything was fine. The next day I checked my bank account to go pay for gas and I couldn't my card was declined. So I went on my account and saw that $250 in change was taken out of my checking account. And it was supposed to go on my EBT card. I have a email from stop & shop stating that $286 will be taken off my EBT card. The reason why the difference is because they didn't have some things. So they took it out of my checking account and made my account go negative. So I went to the store to see if they could refund me for the online pickup to my debit card and use my EBT card that I had with me. I was told no we have no record we can't do that I got the runaround. They tried calling the 1877 number and they said there's nothing that they can do. So now me a single mom who doesn't have money like that who has EBT for a reason they were unwilling to help me. With this being said I'm very upset and if nothing is done about this I'm going to have to go to the media or the attorney general. Because I feel I'm being discriminated against because I asked them to put it on my EBT card and not my debit card and they said they couldn't do anything I had the receipt and everything. I really would like a email a call anything back. Or I'm going to have to go further with my actions Thank you

This review is for the bch72nd arverne ny location only" this is my second complaint about the lack of customer service I spend well over 600$ a month in groceries at this location yet every time I have to return an item thats defected or not fresh im interrogated by store manager mr hall as though i'm a criminal! Today was no different! I have neighbors that no longer shop at this location for the same reason

Hello Gordon Reid & Employees of Corporate S & S

I really like shopping at Stop & Shop as it is convenient for me especially since I am an overworked small business owner and mother. I have been enjoying the use of your card & points. Just recently the app stopped working for me and it would not accept my username/email address or phone number for that matter. Called customer service (not user friendly for the issue that I have). The customer service rep was not able to resolve the issue. She stated that I had to create a new account with another number and another email address entirely. So she created a new email address which isn't even mine and I had to give her my work cell number. Then she realized that my work cell number (which is Private, the bill is in my name) is in someone named Neil's account. None of this information is correct, nor can it be corrected by me simply online or your customer service rep. So basically, when I go shopping in your store, I have to remember an email address that's not mine and a cell number that I probably will not have much longer but can't use anyway because you have someone else's name for my cell in your online records (which says can not be deleted) However she can see my old account but it cannot be accessed for some reason. Do you agree in this day and age that a simple online shopping account cannot be updated?

Please Advise,

I am a regular customer of your Farmingville, NY 11738 store. Store #0562. I have been shopping here every Saturday morning for years. I love shopping here. Everyone is always so nice and I always have a pleasant experience. Well until this morning. March 11 2023 approximately 8:50 am.

As I was coming out of the store after shopping this morning. I see, not one, but two of your giant delivery vans. Not only cutting through the parking lot, but actually squeezing between parked vehicles of shoppers.

At the time from my vantage point, it looked like the first van could have hit a car. as he pulls away I see a huge dent in the car he was close to.

I go back into the store to report the incident to the manager on duty. I believe his name was Sean. He was completely dismissive to me. First he says well there are no cameras out here. There must be at least a dozen cameras in front of this store. Then he says to me, "look I'm not going to review tapes if your not sure if the van hit the car". I said what if they did, and more importantly. Why are these vans cutting through the parking lot in the first place? Cutting through parking spaces is illegal, and why are they so close to customer vehicles. Sean dismissed me further, Saying, "I'm not reviewing any tapes, if your not sure". I asked Sean for his supervisors name and he refused to give it to me and walked away.

I am a senior citizen and have trouble loading these on my phone. I think u should make it easier for seniors to access them. Most of the time I don't get the flyer on time for the 3 day specials so I miss out on them. Could u send the new flyers sooner ? Like that you have great sales but if I can't put them on my phone they are no good to me. Thank you for your time.

Raymond Culver

[protected]@gmail.com

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To whom it may concern,

The following is a brief description of my disturbing experience this morning at the seafood counter at my local Stop & Shop (store #2579, Belle Harbor, NY).

As I approached, I noticed the outstanding gentleman that usually assists me was not present. After greeting the young man at the counter (his response was ridiculously poor 🤦🏽‍♂️), I asked for what I usually get; 5 pounds of Salmon, skin removed, sliced in 2” cubes. He repeats my order and said, give me a couple minutes. I told him, no problem, I’m going to shop and will be back. After approximately 25 minutes I returned. After waiting several minutes, the young man appears from the back freezer; I asked is the fish order done? He says; “Oh, I can do it right now” …WHAT! - UN… BELIEVABLE! Who trains these young people/new hires? My response; Forget it, I’m good, and proceeded to walk away. As I am walking away, he continues to talk to me; “I can do it right now” (at least three times 🤦🏽‍♂️🤦🏽‍♂️🤦🏽‍♂️) - so, so, poor customer service 🤦🏽‍♂️ That’s almost a $60 loss for Stop & Shop b/c of arrogance, incompetence, and poor training.

Stop & Shop, as a courtesy to loyal customers, I encourage you to address said poor workers that make customers want to look for a new shopping venue, as well as infringe on your bottom line b/c of the aforementioned negative scenario I experienced today.

Regards,

- BELL