Stop & Shop reviews & complaints 2View all 352 complaints
Stop & Shop - Cashier and Manager
On Saturday July 15, 2023 around 5:45 pm I was at the cashier ready to pay my groceries with my Humana Allowance Card which I've used before without no problem, and after a few attempts the cashier and the manager didn't manage the situation and they refused to help me and I ended up voiding my groceries and put them back at the register. It was very embarrassing and they showed no sign to help. Very unprofessional. The store where the incident took place is 5716 Broadway located in The Bronx. Should you have any questions call me at [protected] and my name is Alberto Corales Santiago
Desired outcome: Teach the cashier and the Manager how to handle with medical insurance cards that offer monthly allowance for food and healthy supplies. To be polite and willing to help the customer
Stop & Shop - Customer service
I'm trying to get down a very packed isle and an employee by the name of "kay" is screaming at me because something spilled and he didn't want me to track it "someone should've told you not to come this way (no one said anything to me), i'm tryna do my job yo" while i'm still in shock he actually talked to me like that I tried moving out of the way and he grabs my cart and whips it the other way just straight up demeaning me like I really did something to him. He needs to be taught customer service manners seriously, he is a disgrace to this company. He always has an attitude no matter what day it is when I come here. I hear him cursing at other customers saying the same thing isles away. While I checked out the cashier Michael was absolutely amazing, courteous, and fast.