Stop & Shop
Reviews and Complaints

Hi, I do not shop at Stop & Shop. I shop at Shoprite. But this morning, June 25, 2023 I went to Stop and Shop for some items and wanted to check out the store. The store is located in Middletown, NJ. I could not find an item and asked some employees where I could find it. They looked at me like I was crazy and told me where the item was like I should have known. I explained that I was never in the store before and they said all stores are the same. I'm not sure but I thought I heard them saying some remarks as I left. All Stop and Shop stores might be the same but I'm not a customer, nor will I ever be one now. Their directions were not clear and it was not easy to find the item. I will never go into another Stop and Shop. The customer service was disgraceful. Shoprite goes out of its way to be courteous to its customers and that's where I will continue to shop.

Date and time of incident; June 10, 2023 - 10:10am. I want to delete my account. There is no way to self initiate this through my account membership on Stop and Shop's website so I called customer service. I was placed on a 25 minute hold than when the customer service rep answered, she transferred me to another department. I was promptly hung up on in the transfer. I immediately called their customer service number again and am now in the call loop. The second pick up occurred at 10:55am by customer service rep. She apologized and I was rerouted into another loop with another wait time quoted as 52 minutes. My third call was picked up at 11:55 by Kathy. Kathy told me she is writing up a ticket. When I requested this confirmation in writing via email she informed that Stop and Shop would respond within 24 hours via confirmation email. I have spent one hour and forty-five minutes on the phone simply to request that my account be deleted. As of June 21, 2023, I have not received a confirmation email canceling my account as promised by the third customer service rep. My personal and financial information is being held hostage against my will. Please advise.

I was in Fairhaven Massachusetts Stop & Shop yesterday for a few items and while I was there I decided to pick up something for supper. I purchased 2 packages of 2 slices of frozen pizza. It was Banquet pizza. When I got home and opened the first box it was all freezer burn and disgusting looking. I then check the box only to find they were both past the best if used by date. Not by 1 or 2 days, weeks, months but years. I didn't think to check the date in this fine high end establishment so I had to go all the way back to the store to return them. Wasted all that gas not to mention my time. I didn't read your terms & conditions but if you want to spread this around be my guest.

Patricia Sylvia

64 Gellette Road

Fairhaven, MA 02719

Hello Stop and Shop,

There are 2 unauthorized purchases at your location on 06/10/2023 at 3:26 pm. My ex had my card for awhile and I forgot until I started noticing that my bills were being declined. The receipt total was $878.

I am requesting a refund of $878 because I did not authorize these purchases. Nor did I have my debit card at that time. I had to cancel my card due to him using all my money in my account.

I have attached copies of my chime account showing the 2 transactions that were made that document why a refund is needed.

Please review my request and the documentation I have provided and let me know if you need any additional information to process this request.

I would like to reiterate that a refund is required to remedy this error.

Thank you,

Cassandra Williams

My email is [protected]@yahoo.com

Please reach me there.

I puchased 3 large packages of mushrooms Friday June second. All were slimmy and smelled. But what took the cake was the ransid celery. Never in my 72 years have I seen celery so gross. It's funny I was going to start shopping with you cause your produce was so nice. I've changed my mind.

Patricia Kwiatkowski

PS I don't have money to throw away... nobody does.

I have ordered for pick 3 times and the 1st times were a little rough. Adding items not ordered or items they say are out of stock are actually in store or they bring out the wrong order. Today I ordered just to give another try and this was the ABSOLUTE WORSE! I called no one answered so I look to ensure my pick up time and saw 7 items out of stock. Because of the past issues I decided to check. All 7 items were in stock! Asked for a manager and all he could offer was an apology and said that it was a lot of items missed. Very frustrating to offer a service and make it inconvenient for the customer.

Good Afternoon:

I have been a loyal Stop and Shop customer since the store was up the street, 25 - 30 years ago. I use to LOVE shopping there, but this store is going to heck!

You have a manager there, I believe his name is Roger? I have no idea how he got hired for this position, but he CAN NOT HANDLE IT! I was in the store 2 days in a row, Friday and today and there have been only 1 REGISTER OPEN! This is nuts! Friday afternoons people want to get in and out and start their weekends. Yesterday I was there around 3 - the line for one cashier had 8 people in it, he stood there and looked and did NOTHING! This is not acceptable customer service. He is hardly ever on the floor and if he is, he will not say hi or acknowledge a customer. That is lousy.

Your staff is great, I know many of them by name, Matthew in the florist is amazing, Juan the meat manager, Mike who works in Dairy, the two younger women in the bakery. I could go on and on , but I won't.

Yesterday I was so frustrated I left my cart and went across the street to Shoprite. My logic was if Roger doesn't care that I have to stand in line with 7 people in front of me, then he can put these groceries back! I may to to stop

Was shopping at the store. The aisle for Red Bull was empty. There was a sign that said ask customer service. I did just that and they said it was sold out. Manager came and said it’s a high theft item so we don’t put a lot on the shelf. I asked him what about the paying customers. He didn’t have an answer. His name was Mehmet. This has to be solved or I will take my business else where. This is also the 4 time they didn’t have it on shelf and asked 4 times about the issue

You've cut back on the amount of paper used in your weekly flyer by shrinking the pictures and product descriptions, but you're not at all hesitant to waste a lot of paper on useless information on your mile long receipts! Please bring back the old flyer format. Apparently, this complaint is too short to attract any attention, so let me amend it to get your attention. The information in the flyer has been reduced to the point where it is much too small for us older shoppers to easily read. Instead of making it more difficult for us to read and therefore plan our shopping trip so that the experience is more enjoyable, why don't you reduce the amount of paper you use in your receipts. Aside from listing the items purchased, their prices and my GO points, the rest of the verbiage on there is superfluous. Get rid of all that extra crappola on the receipt, unless you're in competition with CVS to see who can print out the longest receipt with the fewest items purchased.

I live 1/4 mile from Stop and Shop at 65 Route 6A in Sandwich MA. The lack of iinternet access at the store has caused me to switch to shopping at Market Basket. I am willing to pay the price premium at Stop and Shop but I shop using Alexa Shopping List but without internet my shopping list is inaccessible.

I have told store personnel but found no interest in helping me.

I would appreciate it if you would let me know when this un competitive situation is resolved.

Keith Baumann

I understand the need for paper bags but do not approve of the way Stop and Shop is charging for the bags. Many of your competitors have switched to paper bags but do not charge for them. Market Basket which is a much better store in my opinion with much lower prices does not charge for their paper bags. CVS does not charge either. I feel this is just another way for Stop and Shop to make more money. Enough is enough! Time for people to look elsewhere for their shopping. Aldi is another low priced competitor.