Stop & Shop
reviews and complaints

I live 1/4 mile from Stop and Shop at 65 Route 6A in Sandwich MA. The lack of iinternet access at the store has caused me to switch to shopping at Market Basket. I am willing to pay the price premium at Stop and Shop but I shop using Alexa Shopping List but without internet my shopping list is inaccessible.

I have told store personnel but found no interest in helping me.

I would appreciate it if you would let me know when this un competitive situation is resolved.

Keith Baumann

I understand the need for paper bags but do not approve of the way Stop and Shop is charging for the bags. Many of your competitors have switched to paper bags but do not charge for them. Market Basket which is a much better store in my opinion with much lower prices does not charge for their paper bags. CVS does not charge either. I feel this is just another way for Stop and Shop to make more money. Enough is enough! Time for people to look elsewhere for their shopping. Aldi is another low priced competitor.

I am angry at the fact that there is never nobody at the florist department and no one at the store are willing to help. Today I exepience a older lady trying to get help for birthday cards. And no one help her just told her the person at the florist department would be in at 12. This is one of the worst stop and shop. And during the day the would be huge lines and only 2 registers open. And the employees just wondering around.

Several months ago I brought my mother shopping, she has celiac disease and has been strictly gluten free for 45 years. She purchased Vans Frozen Waffles in the gluten free section, clearly marked gluten free. The next several weeks she had been extremely sick. The next shopping trip while she was getting the waffles in the gluten free section, I noticed that the entire section had all products that contained wheat. I immediately notified the frozen foods manager, to have this taken care of. When I returned to my mothers home that day, I did find the box of waffles she had previously purchased in her freezer, they were not gluten free, thus the reason for her extreme illness the previous weeks. On our next trip the section was still labeled incorrectly. I reported it to the front desk, fast forward two months later and still not corrected. Another family member was shopping with my mother and noticed the wrong products in the gluten free section, she spoke with the Store Manager on Saturday May 6, brought her to the freezer section to show her and explain the seriousness of this situation. Still nothing has been done, I was at the store today and took pictures. This is an extremely serious situation, and can land people in the hospital or worse. I am so disappointed with the lack of concern and just plain carelessness.

I went to my local stop and shop today and had to carry my purchases without the convienence of a bag to carry them with. I have been a loyal customer for over 40 years. And I do understand that expenses need to be cut at times. However with the cost of food rising at unprecented rates the last 3 years, how do you justify a nominal charge for a disposable item? If the.10 per bag will make an impact on your business staying afloat, then just declare bankruptcy and go out of business. But I will not pay. And I will not purchase from you again as long as you continue this policy. Better if you just go away than insult your loyal customers like this. I am insulted.

4/25/2023 about 6:10 pm. Just witnessed one of your drivers almost crush a mini van in front of me on I 95 S in the vicinity of East Lyme/Old Lyme CT. The only thing that saved him was that he swerved when the truck cut him off and had enough room to pull off in the grass next to the Jersey barrier. The truck driver switched from the right to left lane abruptly. Didn’t even see mini van in left lane. I took photo of truck to get plate # but can’t make it out. Attached photo anyway.

Your deals on items that say Digital coupons are deceiving. I can't be bothered with digital coupons, as my phone isn't slow enough with all these apps you have to have these days. Why can't you just have regular deals like ShopRite, instead of worrying about Digital coupons. I wish ShopRite never moved out of Waterbury, although when I have time, I drive to Southbury. I love their hot and cold food meal selection.

I am a regular shopper at this store for about 10 yrs since I lived on campbell ave. The music is very loud and its not fair to certain ppl that wish it could b lower and regular volume instead of loud and blaring. Plz help to make the changes that are needed asap. Customers would truly appreciate that so much more and so would i. Thank you very much. Sincerely from a grateful customer.

Today, Saturday, April 8 at around noon I was checking out at Nanuet Stop & Shop. After waiting on the line, a woman assisting on the line directed me to go to a register. The cashier was still assisting someone and to not mix my items with that other customer I asked if I could use the self check out right next to it. The women says , “ sure whatever”. It was obvious she was having a bad day. I asked the register next to me for a shopping bag because there weren’t any at self check out and when I placed the bag on the scale before check out the self check out register required assistance. She came over with an attitude. The machine froze. I said “that was weird” and she said NO It is not because you have this scan items. It is sensitive. She was very rude and obnoxious. I continues on trying to scan my items and every time I scanned it requires assistance. She came in between my daughter and I to fix the machine. I had my wallet and phone on the table and she continues to rudely say “ excuse me” and stare at me. Her demeanor was rude and like if she was trying to pick an argument with me while my child was there. I don’t know if she is a manager but she shouldn’t have come to work if she was having a bad day and ruin the day of others who are simply trying to make a quick stop. This lady needs some customer service training and coaching when talking and dealing with customers daily.

I have been making purchases through the online pickup for a while now. And on March 13th I picked up my order and everything was fine. The next day I checked my bank account to go pay for gas and I couldn't my card was declined. So I went on my account and saw that $250 in change was taken out of my checking account. And it was supposed to go on my EBT card. I have a email from stop & shop stating that $286 will be taken off my EBT card. The reason why the difference is because they didn't have some things. So they took it out of my checking account and made my account go negative. So I went to the store to see if they could refund me for the online pickup to my debit card and use my EBT card that I had with me. I was told no we have no record we can't do that I got the runaround. They tried calling the 1877 number and they said there's nothing that they can do. So now me a single mom who doesn't have money like that who has EBT for a reason they were unwilling to help me. With this being said I'm very upset and if nothing is done about this I'm going to have to go to the media or the attorney general. Because I feel I'm being discriminated against because I asked them to put it on my EBT card and not my debit card and they said they couldn't do anything I had the receipt and everything. I really would like a email a call anything back. Or I'm going to have to go further with my actions Thank you

This review is for the bch72nd arverne ny location only" this is my second complaint about the lack of customer service I spend well over 600$ a month in groceries at this location yet every time I have to return an item thats defected or not fresh im interrogated by store manager mr hall as though i'm a criminal! Today was no different! I have neighbors that no longer shop at this location for the same reason

Hello Gordon Reid & Employees of Corporate S & S

I really like shopping at Stop & Shop as it is convenient for me especially since I am an overworked small business owner and mother. I have been enjoying the use of your card & points. Just recently the app stopped working for me and it would not accept my username/email address or phone number for that matter. Called customer service (not user friendly for the issue that I have). The customer service rep was not able to resolve the issue. She stated that I had to create a new account with another number and another email address entirely. So she created a new email address which isn't even mine and I had to give her my work cell number. Then she realized that my work cell number (which is Private, the bill is in my name) is in someone named Neil's account. None of this information is correct, nor can it be corrected by me simply online or your customer service rep. So basically, when I go shopping in your store, I have to remember an email address that's not mine and a cell number that I probably will not have much longer but can't use anyway because you have someone else's name for my cell in your online records (which says can not be deleted) However she can see my old account but it cannot be accessed for some reason. Do you agree in this day and age that a simple online shopping account cannot be updated?

Please Advise,