Stop & Shop reviews and complaints 1
View all 370 complaintsStop & Shop - Undisclosed charges on my order! Refusal to refund
I placed my first order for pick up at stop and shop in NJ. I picked up my order and upon arriving home I noted one item was missing. Upon further investigation l, it seems the item was out of inventory. Ok.
I was charged for a reusable bag which I did not order. The charge was added to my credit card without my approval. I called customer service, rude, clueless and unhelpful. I then called the store, the rep there was even worse! Extremely rude and uncooperative!
This is not about the $2. It is about the rip off of how many customers? It is about tge kack I’d customer service and the arrogance if your employees!
Desired outcome: I want a refund
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