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Stop & Shop Customer Service Contacts

1385 Hancock St.
Quincy, Massachusetts
United States - 02169
Mon8:00 AM - 7:00 PM
Tue8:00 AM - 7:00 PM
Wed8:00 AM - 7:00 PM
Thu8:00 AM - 7:00 PM
Fri8:00 AM - 7:00 PM
Sat8:00 AM - 5:00 PM

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Use this comments board to leave complaints and reviews about Stop & Shop. Discuss the issues you have had with Stop & Shop and work with their customer service team to find a resolution.

Complaints & Reviews

Sep 26, 2020

Stop & Shop — Not being allowed to shop to feed my family without a mask due to medical conditions

At my local store in hyde park, ny I have been able to shop without a mask until 2 weeks ago when the manager...

Sep 25, 2020

Stop & Shop — Bottle returns

For five years I have been buying stop and shop natures promise six pack of soda and they have been taking my...

Sep 16, 2020

Stop & Shop — Your staff

The folks that work in your 702 Hicksville Road Massapequa Stop and Shop are probably the rudest group of...

Sep 16, 2020

Stop & Shop — Employee

Stop an shop at 460 blue hill ave there is an lady that cleans bathrooms there around 11 am every single...

Stop and ShopCustomer service

I was harassed at your whitman massachusetts store by a women who identified her name as sheila she kept following me around strode from. 1035 on harassing me to hurry. She made me cry and when I told her I had a disability. She laughed at me. I have it recorded. How can someone be so mean. I forgot hot chocolate and asked her to get it for me. She ignored me. As I was approaching the line she said you better get in line now we are closed this was 1050. There were other people still shopping. I am sitting in my vehicle so distraught. Not right she s should not have a job and treat people badly and get away with it. The other workers are so nice. You don't need someone like that. Mimic my disability. That's teri me. I could sue her

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    Sep 04, 2020

    Stop & Shop — Coupon policy

    The cashiers are very rude and nasty and the managers/supervisors are even worse. Not only do they not honor...

    Stop & ShopAn assistant manager named Shawn Killaleese

    Hello I want to start off by saying I am a very loyal customer of store number 0018 freeport street stop and shop, on Wednesday 9/3/2020 I was shopping with my children at this store, and I happened to look over and hear one of your store assistant managers by the name of shawn not really sure how to spell his last name but... Killaleese talking with someone else about snorting coke, and still snorting coke, also I want to mention my children had to hear this disgusting talk. So he goes on to talk about how he got locked up in Mexico he was using a lot of nasty profanity that me and my children had to overhear, I don't want you guys to loose me as a very loyal customer that I have been for over ten years now due to this it was very very unprofessional for anyone let alone the assistant store manager to be talking this way in the work place, I want to shop not hear this very unpleasant talk me and my children had to endure please look into this situation it would be greatly appreciated thanks.

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      Aug 25, 2020

      Stop & Shop — Management / employees

      I have been shopping at this store for years and I've been shopping there through out the pandemic a...

      stop&shop8oz. 24 pkg. count acadia water

      Why have they stopped using the cardboard tray to hold the bottles.
      Now they are shrink wrapped the bottles fall out . I have had them fall out in the street, in my car, in my driveway and numerous other spots. It is much more difficult way to carry the water. Please go back to the cardboard tray.
      Please acknowledge my complaint. Thank you
      Dorothy Megill

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        Aug 16, 2020

        Stop & Shop — Bahama bo's ocean breeze hand sanitizer

        Purchased 2 bottles of Bahama Bo's Ocean Breeze Hand Sanitizer at $5.99 per bottle. Both were unusable...

        Miller Place
        Aug 15, 2020

        Stop & Shop — Service

        Good day I went to stop&shop store#2593 on august 15, 2020 aauth# 492174 got the circular inside and went...

        Aug 12, 2020

        Stop & Shop — Store’s security guard... One in particular.

        My day off, running errands, I enter store #2586 @625 atlantic ave in brooklyn, ny. Approximately 1:45 pm wed...

        Aug 08, 2020

        Stop & Shop — Employees & customers aren’t required to wear proper face coverings in wallingford, ct store

        We have been a weekly customer, but maybe not for long if management doesn't step in and enforce the...

        Jun 25, 2020

        Stop & Shop — I'm complaining about an employee at stop & shop

        I live in new haven ct and ive been shopping at stop & shop for over 10 years and I had a job but...

        May 29, 2020

        Stop & Shop — Antiseptic wipes not available to customers upon entrance to stop and Shop.

        On Friday 5/29/ 2020 I entered the Stop and Shop on Montauk Hwy in West Babylon, NY to buy groceries. .. The...

        May 10, 2020

        Stop & Shop — Twinings organic herbal tea transaction denied using food stamp card

        Good Day, I am a regular at Stop & Shop store 2587 and I was denied the legal right to purchase...

        May 02, 2020

        Stop & Shop — Cashier Patricia very rude

        Can through her line to do separate order with my roommate and she had an attitude. She was very rude and...

        May 02, 2020

        Stop and Shop — Pricing

        First I am happy that your employees are working and that they are being paid incentive. Short supply doe...

        Stop & ShopGas station attendant being inappropriate.

        I was at the Bristol Stop & Stop Gas station on Rte 6 today around 1:30pm. I needed assistance at the pump with an issue concerning my card not working correctly and the man that was working came out to assist me after he looked up from his handheld video device and noticed I was there. I was trying to maintain social distancing due to this pandemic we're all in and he just kept getting into my comfort zone no matter how many times I moved away. He was also not wearing a mask or gloves which was also a concern because he was in my space and touching my cards. He was very inappropriate and made me feel VERY uncomfortable. I've never had a problem at this gas location before but I feel that if he's working again while I'm there and I need assistance, I'll just go somewhere else.

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          Stop & Shoppharmacy personnel

          The South Orange NJ store has a very rude, disgruntled pharmacist working there. Everyone is entitled to a bad day once in a great while however, she is never ever customer friendly. I hate going there to pick up scripts for family members. I do not use your pharmacy for those reasons. She is crasp, looks evil all the time, speaks rudely and is never customer friendly. She was there April 30, 2020 at approximately 4;40 p.m. I hope to never have to encounter her again. She is bad for your business!!!

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