Stop & Shop
Reviews and Complaints

Stop & Shop Disrespectful and racist customer service

I just left your store located at 200 East Main Street, Stratford, CT 06614 where I was treated with racist degrading disrespect by Donna at the Seafood section. I needed some Porgies and some wild caught Salmon. I started my order with three Porgies and asked for the smallest ones and immediately Donna insulted my intelligence by saying they are all the...

Stop & Shop Delivery

This is the 3rd time I am having with delivery since the change was made to instant cart by your corporation. When my orders were delivered by your stop and shop truck it was a better experience on the last 3 orders i had missing items and charged for them and out of stock had to call the local store at 70-20 Rockaway Beach Blvd Arverne, NY 11692, which i...

Stop & Shop Uncomfortable atmosphere

This has been a constant issue I have been seeing with this brand and it is not with any one specific store but with the multiple across the region, the radio for the stores is terrible, not as in the audio quality nor the songs they play but the ads for the store and the jingle, it sounds small but it leaves a big impact on customers. The one thing I think...

Stop & Shop Seafood section

Dear Sirs: I was in the Shop and Stop located at132 Fulton Avenue, Hempstead, NY 11550 on today, January 30, 2024. I was headed to the seafood market to purchase salmon, crab legs and shrimp for a seafood boil. As a neared the seafood area, I noticed a worker who was in the frozen seafood area. He proceeded to open up bags of frozen shrimp and pour them...

Stop & Shop incorrect order and issues with online pick up

Hello, I am writing to today to express my disappoint and frustration in my recent shopping experience. On 1.28.24 I placed an online order for pick up at your Reading MA location on 25 Walker Brooks Drive. I arrived during my scheduled pick-up time, opened my trunk, and awaited my delivery. When I returned home and removed the 6 bags from my trunk, I...

View 0 more photos

Stop & Shop Sea food department

On January 24th 2024, I went to the stop and shop on cropsey Avenue in brooklyn. I purchased two rolled up bags of crab legs that were pre packed. The crab legs were dark in color and I didn't notice it until I got home. I spent 60$ on them. My wife prepared them and I had them for dinner. 1 hour later I got very sick and I haven't stopped throwing up. The...

View 0 more photos

Stop & Shop Scallops

Stop & Shop Belchertown MA Store and employee

Good Evening, I've been a long time customer of the Belchertown MA, S&S, and for the most part, have had no complaints. More recently I have had several bad experiences over the last month, more then I have in the last few years. First off, the cleanliness of the store has taken a nose dive in the last month. There are carriages all over the sidewalks on...

Stop & Shop Racial profiling

While shopping at location #813 on January 5, 2024, cashier Yolanda was being very unruly and racial profiling. When checking out my card would not register so I ask can she type the number in she said no she needed Tyler. While paging for Tyler she was informed by another worker he was on break she begun to catch an attitude. I then ask her why she can not...

Stop & Shop Western union

I was in stop and shop waiting to return an item. The customer service person was assisting a couple who were trying to wire money via Western Union. The process was complicated. And, when I first got to the counter the service person was chastising the couple because they did not remember their password for their credit card. (I do not even know any of the...

Stop & Shop Stop and Shop North Main St, Andover. Massachusetts

Stop & Shop Online order pickup

Hello, My husband and I have been ordering pick up orders from our local Sandwich, MA store for quite some time and have placed thousands of dollars of orders from you. While the costumer service has never been stellar, we’ve rarely had issues. Yesterday we had an order to pick up between 5pm and 6pm. My young son wasn’t feeling well so I called the...

Stop & Shop Worst customer service at Lexington location

I came into the Lexington location on a Tuesday mid-afternoon, the store was not too busy. I tried to pick through some less than impressive broccoli, most of it was either yellowing or shriveled up. Moving on to steak, most packages were GRAY. Not red or even brown, but GRAY. Right outside that area, a few employees were openly complaining about how...

Stop & Shop Curbside pickup

I had a very unpleasant interaction with an employee at Greenfield, MA Stop & Shop today. I have shopped at Stop & Shop for over twenty years in Danbury Connecticut, Oxford Connecticut, and now for the last five years in Greenfield, MA. In those years I have never had an interaction which depressed me for the rest of my day and which may last for a few more...

Stop & Shop Instacart order #[protected]

I live in Whiting, NJ. I placed an order today for delivery between 5 and 6 pm. I tracked the order around 6:30pm. It said it had been delivered. I never received it. I called the store in Whiting and was told I had to contact Instacart. I spoke with someone named Porchea and I was told my order was on its way at 6:50pm. Should be about 10 minutes. I called...

Stop & Shop Produce

The complaints I would like to make today are for the lemons and the pre-sliced mushrooms. The lemons on the display for purchase were 90-95% moldy. Showing black and brown and some green spots on the lemons. The pre - sliced mushrooms were shriveled up and non eatable. I took photos and went to search for an associate. I found one and asked him if the...

Stop & Shop Pricing

Discount/Deal pricing @ Reading, MA store advertised at the product/shelf is not applied at checkout: I shopped today and bought several items based on pricing listed on product displays that were not applied at checkout: For example: Russet potatoes 5lb - listed as buy one, get one free - charged $4.99 x 2 Mini-sweet peppers - listed at 2 for $3.99 or 1...

Stop & Shop Angry employee tried to hit me with a carriage.

Incident took place at about 5:50 pm tonight at your North Attleboro location, on East Washington St. I was almost hit by an employee with the carriage he was collecting but then tried to push into me. I had to put my hand up and grab the carriage. The man ignored me when I asked him why he was doing this. Please check the camera on the front inside...

Stop & Shop Receipt is wrong

I made groceries purchase from the Stop & Shop located in the Greenvale, NY 11548 location. Upon checking the receipt, I realized 2 mistakes. Mistake 1: all the item prices do not add up to the total on the receipt. The total on the receipt is $48.92 before tax, but the actual total before tax should have been $49.71. Mistake 2: we should have received $2...

View 0 more photos

Stop & Shop Delivery and billing

Stop and Shop delivery service is terrible. I used to order weekly and every order was missing items. Customer care would refund me for those but what's the point of ordering when I would have to go out grocery shopping for the missing items. It’s like ordering shoes online but have to go out shopping for the laces. Attention Stop and Shop: Pork loin i...