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Stop & Shop

Stop & Shop review: Delivery and billing

P
Author of the review
10:24 pm EDT
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Stop and Shop delivery service is terrible. I used to order weekly and every order was missing items. Customer care would refund me for those but what's the point of ordering when I would have to go out grocery shopping for the missing items. It’s like ordering shoes online but have to go out shopping for the laces.

Attention Stop and Shop: Pork loin is NOT a substitute for London broil!

Also, Delivery was ALWAYS late. 6 - 8 AM delivery window meant 10 AM. Food would sit in the hallway outside my door for hours.

Last delivery never arrived at all. 6 - 8 AM delivery. Called at 10 AM to ask when it would arrive. Called back at 3:40 PM to ask again and was told that it was delivered to the wrong address. Customer care placed a reorder for the next day. I was billed for both deliveries.

2 weeks and 5 phone calls to Stop and Shop customer 'care' and still have not been refunded for my missing delivery. Each time I call and explain the rep agrees I am due a refund but it never happens. Still have two charges on my credit card and have spent what amounts to hours of my time trying to solve this issue and past order issues. Insulting.

Desired outcome: Refund for missing delivery.

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  1. Stop & Shop Contacts

  2. Stop & Shop phone numbers
    +1 (800) 767-7772
    +1 (800) 767-7772
    Click up if you have successfully reached Stop & Shop by calling +1 (800) 767-7772 phone number 8 8 users reported that they have successfully reached Stop & Shop by calling +1 (800) 767-7772 phone number Click down if you have unsuccessfully reached Stop & Shop by calling +1 (800) 767-7772 phone number 21 21 users reported that they have UNsuccessfully reached Stop & Shop by calling +1 (800) 767-7772 phone number
  3. Stop & Shop emails
  4. Stop & Shop address
    1385 Hancock St., Quincy, Massachusetts, 02169, United States
  5. Stop & Shop social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024
Stop & Shop Category
Stop & Shop is ranked 25 among 124 companies in the Retail Stores category