Sonic Drive-In
Reviews and Complaints

I always take the surveys and usually want to make sure they know they are doing a good job. With the survey you get a free route 44 drink on another visit if you have the validation code.
My husband and I went to the Sonic in Breaux Bridge, LA on Saturday April 20, 2019. We had a trailer behind us so did not want to take up too much time for the drive thru. I said I want a route 44 that i have a code for to get it free. I want to pay for adding vanilla and cherry to it. The person said are you SURE it is not a large. No it is route 44. I also want to purchase a 8 pack of cheese sticks. O.k. Drive up..On the screen it said cheese sticks 4.99 drink 2.49. We drive up and give him a 20.00 and the receipt with the validation on it. He gives my husband 9 dollars and some change, he had some other money in his hand, the drink and the cheese sticks. No receipt and was trying to get the next customer to come up. I hate to make anyone wait but this was ridiculous. You know he will have to answer for that. He stole from us. I always love sonic and I always tip them. Guess he got more than usual. They need to learn how to use the receipts and how to add and subtract. No receipt so I could not do the survey. Even if I did not have a coupon it would not have been that much.

I went to the sonic in Waller Tx to order 6 slushes for the 49c sale today. I wanted 3 strawberry slushes, 2 peach lemonade slushes & 1 strawberry lemonade slush. Hurt off, the woman taking my order was saying she couldn't hear me so they sent another carhop to my stall (Brent). I had already told the woman that I wanted 3 strawberry slushes & she repeated it back to me. Then Brent came with an attitude as I was trying to tell him what slushes I wanted. I told him 2 peach lemonades & a strawberry lemonade. He repeated back with an attitude and left to go make them. When he came back w my ticket I told him I was missing 3 slushes. He caught another attitude, walked off and sent another carhop to take our order. At this point I'm still missing my 3 strawberry slushes that new carhop went to go get. I didn't appreciate the unprofessionalism that went on. I just wanted 6 slushes that should not have taken long at all to bring out let alone order. Then I got home and the slushes were not correct. The ones I ordered that were supposed to have lemon didn't have any at all and the flavors tasted like they were running out. I called the store & they told me it was because it want rung up with lemon added when he clearly repeated the order back correctly to me & told me there was nothing they could do about it so I decided to come write a complaint. I don't appreciate wasting my money on something that I did not order and I believe that they should have taken my order issue more seriously. I will not be back at that sonic from now on. No way to treat a customer. Disappointed.

This is the third time I have ever eaten at a Sonic, and the third time I have been very disappointed with the service I have received. On all three occasions, at three different locations, the staff had managed to get at least one of our orders wrong in a family of four, and our orders were not all that complicated. Mostly, it stuff like burgers where we requested no sauce, but the sauce was added anyway, or items missing from the order, such as French fries.
I have also been very unhappy with the "speed" at which our orders have been processed. Compared to other fast food burger joints, Sonic has been much slower. I would say we've averaged close to 15 minutes waiting, which is FAR too long for a fast food establishment, particularly when maybe ¼ of the stalls were occupied with cars, and 2-3 cars tops at the drive through. We typically get our food much faster than that at sit-down restaurants like Chilis and Macaroni Grill, for example. Our latest debacle in Page took almost 25 minutes to get our food.

I filled out an online form on their site twice and only got two automated responses to take a survey where I couldn't enter my specific complaint, and never heard from a human being.

To whom it may concern:
I went to Sonic at 6:45ish in San Antonio on Goliad Rd this morning and wanted to order but no one answered. I then pulled up by window and saw a worker and honked but still did not come to window, so I left. I was very disappointed by that . I usually go by there 3 -4 times a week before work to get a sweet tea. Needless to say I didn't get it. Why they didn't answer I don't know.
Sincerely,
Alma Garza
3838 Portsmouth Dr.
San Antonio, Texas 78223

We visited the Sonic on airport road, Allentown, Pa yesterday at 8:30 p.m. My husband and I both ordered shakes. Neither of them had the lid on right. My husband handed me mine and i almost dropped it and his slipped out of his hand because the gentleman at the window practically tossed it at him. The shake was all over his outfit down his seat and all over the driver's side of the car. We were not given any napkins and we were on our way to a function and had to return home because of the mess.

I went to the Sonics at 3342 NW 23rd Street, Oklahoma City on 4/20/19 around 10:20pm at night. The lady in the drive thru kept.rushing my order before I was done giving it, then she flat out stopped taking my order and never responded to me so I drove off.
There needs to be extensive staff training and customer service done at that restaurant immediately! I will never go to that restaurant again

I went to a Sonic drive thru approximately 8 Pm on Tuesday next night 04/16/2019 and ordered a BBLT. My BBLT didn't have a tomato, my lettuce was white and it had no condiments on it. To add on my sandwich was flat. It looked like someone made it who didn't have a clue on how to make a BLT. Very dissatisfied after seeing this on the commercial I had very high expectations. I had to put my own Mayo on it at home.

Me and my mother placed an order for 2 shakes and brought us the wrong order. When we tried to let the staff know they told us a new shake would "be right out" but never came. When we tried to ask a third time they said it was on the way out but still never came. So we had to give up and leave never receiving the correct order after waiting 50 minutes. VERY ANNOYED AND DISAPPOINTED.

Saw the new BLT commercial and decided to give it a try. Was very disappointed when I got home only to discover burnt bacon, lettuce that was barely there and the little that was, was hanging out to the sandwich and tomatoes looked to ripe. Had to drive back to store high as gas is to get my money back. The manager who came to window showed no concern about why I was returning the sandwich. Poor customer service.

April 4, 2019 #518869

This was possibly the worst food we have ever bought at Sonic. The bacon cremated maybe ysterday, no mayo, one thin slice of tomato which wasn't ripe. I was very disappointed with the service. trying to charge extra for the tatertots. We request a refund. Please improve Sonic in Jacksonville, Texas.
I have shopped at Sonic for many, many years with good success and have never received such slow service, there was one carhop trying to serve six cars.

Please improve Sonic in Jacksonville, Texas.

I visited the Silsbee, Texas Sonic #2875 on 03-30-19 at 12:25pm.
The manager (Keith Scott) would not accept my early happy hour if you purchase through the Sonic Ap. I was told the ap was messed up and was not his problem. I showed him on my phone that I was charged $1.34 for my happy hour drink. I asked him if I can get the drink and I was told I would have to pay full price. I did not get the drink. I refused to leave until I got his bosses number. I called his boss (Larry Stone) also on Saturday. He asked to let him get it right before I went over his head. Today is Tuesday - still nothing! I know its only a $1.34 but its the principal of the thing. Sonic should be really embarrassed that someone like these guys deals with the public every day.

I just left there after waiting 30 min for my food. I was late for work. I was told there was confusion about where my food was to go. I hit the button and asked about my order and they didn't know what my order was. I brought a greasy bag with over cooked onion rings and poppers no drink with my meal until I asked for it. Never asked if I wanted a refund or anything of that nature for their mistake.