Sonic Drive-In
Reviews and Complaints

On 5/20/2019 I drove to Sonic in white hall Arkansas I attempted to order a king Hawaiian chicken club sandwich and was told they couldn't sell me one because they were out of bacon, so 5/21/2019 I call to ask if they have bacon she tells me yes and takes my order for a grilled chicken king Hawaiian club sandwich, so after I get there to pick it up the manager tells me it only comes in crispy chicken unless it's special ordered was my call in request not a special order, so I tell him to cancel the order and I leave, I get home and call back to the store to ask the managers name he gets on the phone being rude telling me he was trying to explain to me it has to be special request so I tell him this isn't the first time he has been rude, or his store didn't have product to make a sale, it seems like there is always a problem at his store, and I would be calling the corporate office to complain this time, and I end the call, the manager David starts calling my phone back to argue I had to hang up on him three times and he still continued to call to argue his point that he is right I am wrong. This is bad management very unproffessional, another argument I've had with David was when I noticed on half price family nights at this location the price of the sonic cheeseburger combo is higher than usual for example on the menu the combo is six dollars and some change the burger should be half price which should make the combo be cheaper than six something but the receipt shows the combo being 8 dollars and some change taking it down to regular menu price after the 50% off the sonic cheeseburger is applied. Why advertise half off if your going to raise prices before you discount it.

I was very dissatisfied with my experience at my local Sonic. When I ordered my food the screen was not working properly. When the employee asked if my order was correct I told her I was not sure because there was nothing showing up on the screen. She said okay and the screen came up for a brief second and then disappeared, not enough time for me to see the whole order. I went ahead and paid thinking that she had done her job. Wrong! When my order arrived it must have been someone else's order because none of the items were right. They came back with what I did order and part of the drinks had flavors added and I didn't ask for any. I believe the person who was taking the order was trying to take two orders at once. After a full 20 minutes waiting for my correct order the food I received was completely cold. What a waste of my money and time. I'm very unhappy with how they did their job and did not receive any apology.

May 16, 2019 approximately 9:00 PM
Unable to locate the client number on the receipt or the number requested on the survey site
Employee responded to the Red Button, asked how she could help me. I told her that I wanted a hamburger - no mayo, no ketchup, no cheese. She asked me to repeat my order, response from me was as aforementioned, she asked me again to repeat my order that she could barely hear me. I repeated my order for the third time. She responded with no mayo, no pickles. I told her that I had not mentioned pickles. Shortly after this she appeared at my car and again asked for my order so I repeated the same order for the fourth time.
She left, apparently returned to the order mike asked if there would be anything else. At this time I told her that I would like an order of cheese tater tots and a chocolate shake, extra thick. After an extended wait, she returned to my car with only the hamburger. I asked her where my order of cheese tater tots and chocolate shake were. She started to leave with my burger and I told her to leave it so I could eat it while it was hot. She then left and returned inside.
It was at this point that I discovered that there was mayo on the burger, which I specifically requested be left off. I pressed the order button, spoke to another young lady and she said she would take care of the situation.
The first girl returned with my complete order, handed me the burger, I asked if she wanted the "mistake" burger back, she said "If you don't mind" and stated that I owed additional money for the tots and shake. I gave her my debit card and she started to leave with the tots and shake. I stopped her and told her, again, that I wanted the rest of my order so I could eat it while it was hot.
All-in-all this was the absolute worst experience I have ever had at Sonic. I don't know if the girl I was dealing with was a new hire, or not, but my best guess would be that she is.
Had I been the MOD I would have handled this situation much differently than it was handled. Had it only been the problem of the mayo on the burger I would have done exactly what was done, but as to the rest of the situation (of having to place the rest of the order twice) I would have not charged for the rest of the order or at least comped one of the two items, probably the tots because the shake was already reduced to half price.

My daughter and her friend placed mobile orders at 10:10 am for pickup by 12:30. I arrived at the Sonic at 1500 Austin Ave., Brownwood, TX 76801 by 12:10. I placed an order on the way to the Sonic and my order was brought out very quickly. I had notified the Sonic that I was there to pick up the two mobile orders and was told they would be right out. The friend's order was brought out about 10 minutes later and I waited another 15 minutes for my daughter's order. I finally pressed the button and asked the status of her order. I was told it was on its way. It also came up on the screen that Nikki was on her way with my order. I waited another 10 minutes and finally got out of my vehicle and went to the door to get my order. I have complained to the manager at the store and was told they would give me a free meal. I have coworkers that have also had extremely bad service at this same location. I WILL NOT TRADE WITH THIS SONIC AGAIN WITH THE EXCEPTION OF GETTING MY DAUGHTER'S FREE MEAL!

SIGNED,
VERY ANGRY MOM

I have visited many Sonic Drive-In stores in Oklahoma and other states and each one has provided me with the free Rt. 44 receipt with my order; if it happens to come up, with the exception of the Pawnee, OK Sonic. This is a small town and any random resident has had a child/close family member work there. Sonic in Pawnee, OK doesn't give the free Rt. 44 receipt to their customers. Employees keep the receipts for themselves. Each Sonic is to meet a minimum daily quota giving customers the coupon receipts. There is a toggle switch to turn the promotion off/on, to which the manager controls. One must complete a customer satisfaction survey pertaining to the particular store that was visited when the receipt was received. Perhaps, the manager doesn't want the bad reviews that is most likely to be told.

We ordered from the sonic on 2720 Washington Ave, Houston, TX 77007 today via uber Eats and they messed up our entire order. We already submitted a complaint with uber Eatsa, we tried reaching the store but no one was picking up. We ordered 2 super sonic double bacon cheeseburgers, (both with no tomatoes, one with no mayo) with 2 large fries and 2 drinks. One of the large fries we ordered was only have full. The restaurant didn't even give our driver our drinks. Both burgers came with mayonnaise and one of them didn't even have bacon. I don't understand how a restaurant can mess up an order this bad, and I can guarantee that I will never be ordering anything from there again, and I will tell people to not go to that location because this is unacceptable.

First of all, let me say that this sonic is about 12 miles from me. I don't drive by it on my way to or from work. I love sonic's vanilla malts, not vanilla milkshakes. 85% of the time I order a malt, I get a plain milkshake, usually one with no flavor. I ask for extra malt, still with no results. I let the drive thru cashier know that I want a malt, not a milkshake, still no malt. one cashier even said they don't sell malts anymore, then the next time I order I get a malt. are they that difficult to make? really? I go to sonic only for malts, end up ordering other things, but the malt is the most important thing, and not to get one is not acceptable. I complained to corporate at one time, they only improved for a little while then went straight away back to what they were doing before. seriously, sonic of elkton? finally, i've waited in line from 10 minutes up to 35 minutes. is this wait time acceptable? is it possible to hire more help and retrain the help you have?

When inquiring about the availability of the Carhop Classic, the cashier responded: "that was like two months ago..." Then when asked what shakes were half-price, she curtly replied "all of them". Her tone was disrespectful throughout the exchange and she was not interested in serving us politely. That's disgusting and intolerable. I do not pay Sonic's outrageous prices to be spoken to by a teenager that hates their job. Do something about it because I'm tired of this pattern.

Sonic on 550 w telegraph st, Washington Utah was terrible! We got went to order and they told us that they were not taking anymore stall orders right now so go to the drive thru. We went to the drive thru and when we getup there it says we are not taking anymore orders anymore sorry we're closed. So we were like... Then a girl comes out and says ok you were the last order so I guess we will take your order. So we say okay and she says let me go get a pen and pad. Never comes back! 25 minutes later of waiting behind cars we finally get to the window and she goes I wasn't able to come back out and tell you we aren't gonna take your order anymore. Like wtf? Train your staff better, even the manager had no idea how to handle anything. What a joke. Never coming here again. The concept of don't tell people your gonna do something that your not.

I ordered a King's Hawaiian Club and a Route 44 drink through the app. My check in time was 5:45pm. I arrived approximately at 5:40pm and checked into stall 13. My food was delivered to my stall approximately at 5:55pm. The buns were literally smashed like pancakes and condiments just thrown on the sandwich. If I was to rate the quality, out of 10, then I'd give it a 1 just for showing up at my stall.
Does Sonic not pride itself on quality and timely service anymore?

The server at stall 8 check 484501 Sonic Drive In at Tiptonville, TN servers name is Jeremy, his hands and nails were so dirty you were afraid to eat your food thinking her might have made it, was disgusting. Black grease around his nails on both hands and in the folds in his skin, looked like he just got through packing bearings! Needed to have gloves on if. He can't get clean. 01/ May -2019 @ 9:30

Yesterday - April 29th approx 11:00 -12:00 I placed two orders in the drive-through window for store #3378 on 21 NE 23rd Street Oklahoma City OK. My orders were two Sonic Corn Dogs and order of medium Tator Tots. The second order was for your Bacon Bacon Lettuce Tomato on Texas Toast with mustard and Tator Tots your special.

I work for the State and our office building is on 28th and Lincoln less than 5 minutes from the drive-through.

When I returned to the office I gave my Co-worker her order (the Corn Dogs and medium Tator Tots). Before I began to eat my Co-work said that they must have cooked up a lot because the Corn Dogs were not crunchy but extra soft which I took it to mean soggy.

I bit into my BBLT and noticed the bacon was hard, burnt and melted together. I immediately called the location and told the young lady that answered what happened. She said that I can come back and they would replace my order. I told her my lunch hour was up and she said I could come back another day and let the crew know and was supposed to have written my name down.

I asked her should I bring the bacon and she said I could. It was not mentioned to bring my receipt or anything else. The woman told me her name was Sunshine and I told my Co-worker the same.

On today the person who served the drive-in, I believe her name is Amanda -315, was rude said no one with the name Summer, Samatha worked there. I could not remember the young ladies name, when I got back to the office I located the piece of paper that I wrote her name on and it was Sunshine. I Knew it started with an (S).

She, Amanda, would not honor the request and she made it sound like I was lying. I told her that made no sense why would I get out in the pouring rain to come and get such order or make it up. I also checked my call log from yesterday to see what number I called, 405-551-0330, I looked on the internet to determine the location, I called the store and asked for the store number and the location to make sure I had all the information correct and I called the store back asked for a Sunshine and the person that answered the phone said there is no one with that name.

My problem is we, the people in my office, and others patronized your store and that location all the time. I know things do happen and we were willing to try again to make sure it was a bad day for the cook. But to be treated wrongly by not given the right information from the person who answered the phone, and then the attitude of the person who I spoke with today I do believe we, as in our office, will not patronize this store anymore and maybe not any other if you have poor customer service.

This is really disappointing because I worked for the first Sonic drive-in in Lawton many years ago and customer service was the priority!

Pat Nettles-Paige
[protected] (cell &text)
pat.[protected]@ag.ok.gov

We have been to this Sonic once last week and again tonight.( 04/28/2019 Both times our order was wrong, cold and stale. Of course we did not know until we got home and opened our bag. I love Sonic but do not feel I should have to open my bag to make sure my order is correct. Not sure of their store number but their address is : 1508 HWY 331 South Defuniak Springs, Fl. 32433
My e- mail address is cwendel.[protected]@gmail.com and would appreciate a reply. Thank you Charlotte Wendel

Visited the Sonic in Latham NY last night with my Boys 16U Basketball team. The Sonic was across the road from our hotel and are final game finished at 10:00pm. The boys walked over to the Sonic to get food and were denied service because they didn't have a vehicle. The hotel was literally 100 yards from restaurant. I went back over a second time so that they would have an adult present and once again we were denied service. The Manager required us to have a vehicle. I walked back the 100 yards to hotel to get vehicle so that my players could order food. The District Manager refuses to answer my calls or text. If this is truly a Sonic policy like stated by the employees on duty, then it needs to be definitely changed or your lobby needs to stay open as late as your carhop order stations.

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