Sonic Drive-In – Page 9

I have several times ordered a strawberry banana blast from Sonic and have received just that. Tonight I ordered the same and was given a shake because what I asked for isn't on the menu. A blast is simply ice cream mixed with candy or cookies. And this Sonic makes the blast by putting a spoonful of candy or cookie or whatever on the bottom, then ice cream then another spoonful of whatever. The blasts are not mixed. So why is it hard to do the same with banana and strawberry? Sonic brass that it can put whatever a customer orders together but that's a lie. I didn't want a shake, and the shake I was given had a half a banana just dropped into the bottom. Not pieces, but half a banana. If Sonic can make a blast with candy or cookies or cake, then they can do the same with strawberry and banana. And mix the blasts with whatever is in it instead of dumping a spoonful on bottom and top. They're supposed to be mixed.

Drive-in# 1109, Ticket #5966 on August 1, 2022,

My online order included medium onion rings. The first two onion rings at the top were fresh, but those at the bottom were all cold and extremely hard and tasted old. The rest of my order was fine and as expected.

Additionally, the receipt request feedback site which doesn't exist. No online contact or feedback sites within Sonic Drive-in corporate website. Only able to order food on their website.

6:32 pm July 29,2022 Friday . Every time I come to this particular sonic this is the only one in [censored]ing Hattiesburg it takes them 10 to 15 minutes to take my order then when I do [censored]ing answer it they say that they’re out of ice are the machines not working which is a lot better with it this is my last visit here at the suggestion of fixed the problem like can you employees or get a damn ice machine. It takes about 10 minutes EVERY time I come to just this sonic. The employee is always rude and ALWAYS says they are either out of ice or the machine is not working when they finally do decide to take my order after sitting here 10+ minutes and it’s usually in the evening near 7 pm and it’s a black girl that’s so rude if that helps

We went to the Frederick, MD location on Gilford Dr. Oh wow. They have really gone downhill. We ordered in the app, 2 sonic double bacon cheeseburgers one with tator tots, one with an onion ring. Both burgers came without bacon, we sent them back and asked for the bacon-this resulted in two sad, burnt pieces of bacon. I took my bacon off. My husband asked for his burger without ketchup or mustard and only lettuce, pickles and onion only no sauce. It came out wrong the first time with ketchup and mustard and no bacon. They remade it and transferred the original patties with mustard still on them to a new bun and still added ketchup and forgot the bacon. So he sent it back for the third time and it was corrected but the bacon was also burnt like mine. The onion rings that I ordered came out in one, lump of an onion ring. They were also very chewy. So I asked for new onion rings…they microwaved the lump and separated it a bit. Needless to say I didn’t eat them. My husband tots were only half full when they came out. I mean this is ridiculous. We shouldn’t have to send our order back 5 times for it to be “correct”. We will not be back. Do not go here. I’ve been several times before and it was always fine and pretty decent. I will not be back.

We went to store #4300 to get dinner. When we pulled up we saw half off of slushy if you order on the app. I downloaded the app and placed my order. About 30min later they come out to my car to tell me the ice cream machine is down. I said you should have it posted so customers have the opportunity to make the right decision. She said the Reginald Manager don't want them posting anything. So I told them to make the sour patch without the ice cream and give me two slushy instead of the two shakes. At this point I've been waiting an hour before they returned to say they out of buns and all they can do is chicken and fries. So now I don't want anything but a refund.

On the evening of June 23, 2022 I visited the Sonic #37 on East Smoky Hill Road in Centennial, Colorado. I went through the drive through and ordered two dishes of ice cream as I have numerous times before. The price was $2.97. I paid with my Wells Fargo debit card but did not receive a receipt that evening from the clerk. As I was balancing my checkbook yesterday, I discovered that I was charged $7.13 that evening at Sonic. It appears I was charged for someone else's order. I have been overcharged $4.16 and request a refund of that amount.

I went to Sonic in the morning 15 minutes before 8 am. I ordered my food and pulled up to the window. The woman was very rude and said it didn’t open until 8 and I didn’t even know that there was no sign even saying that. She is Hispanic maybe in her 40s or 50s. She made me feel like I couldn’t order food and had a attitude about it. She was huffing and puffing about it.

Today July 8 2022

@6:30 pm

The temperature today was 110

Very hot in our town

I ordered a blast when we received it it was about 3/4 inch below the rim.

I think the employees need more training

Life is short ..I enjoy a full cup ..don’t do me wrong

On an outing with our grandson we encountered extreme unprofessionalism from one employee on June 7, 2022 @ around 8:10pm at Sonic Drive-in # 6525 Located at 1131 North Brightleaf Blvd. Smithfield, NC 27577

The employee's name is Tavaris, he is a semi tall, slender, Black male with short hair. He could be overheard yelling profanity through the back kitchen area into the dining area by myself, my husband, our grandson and countless other customers including children. It was so bad that after 25 minutes of waiting for their (never received) order - one family just walked out stating that they would contact the Corporate Office to get a refund for they were no longer going to wait for their order or subject their children to such behavior. Another couple stated that they had been waiting for over 1.5hrs to get their order corrected. The gentleman standing next to me at the counter had been waiting approximately 15 minutes to place an order and many others just walked out refusing to order. We waited for about 30 minutes ourselves before I finally went to ask for a refund so we could take our grandson elsewhere. During this entire time, the employee in question was still ranting using profanity. As I was about to ask the manager for a refund she was bringing out our order. So, to not upset our grandson any further I just took the order and we left. Only to find out when I got home the entire order was wrong. The Manager herself, Donna Mitchell, took our order and I went over it with her to make sure it was put in correctly for Im highly allergic to onions. And, It clearly reads on the receipt - NO onions.

The Manager, Donna, was very professional, polite and apologetic for the issue at hand with the employee that was upsetting so many people. She herself was pretty distraught to the point she started to cry. I gave her a hug and assured her that no one was upset with her for we could all see how she was running back and forth doing most everything by herself for all the employees were just standing around like they were in a daze and didn't know how to do their job. She, should be commended for trying to hold down the fort on her own. I stood to the side and watched for a bit, she was literally running to the front to take orders, rushing to fill drinks, dropping fries in the basket, attempting to get the rude employee under control and the others to actually work to no avail. She literally had NO help or support from her fellow employees.

My family, many friends and I are all loyal customers of this establishment, BUT, as long as the employee in question (Tavaris) is employed there, This establishment will lose those MANY loyal customers.

I went to the stall and was told it was closed then the manager came out with sandals on ? Telling me to go through the drive thru so I did it took 30-40 minutes for me to get my food once I get my order it was cold and was missing some things.

Sonic Drive-In at 1445 North Beltline Rd. Irving, TX 75061 has HORRIBLE service. It is convenient to me and I used to go there often. The last few times after I pull in the stall and press the red button. I have to wait 10-20 minutes to be acknowledged. I JUST WANT A DRINK! This place has gone to the dumps! It used to be very good and I get order within 10 minutes. So I go to two others pretty close to me and I get in, order, and on my way home in 10 min.

I asked the server if anyone else worked there one time. She said her and her boss! AWFUL. There need to be new CLEANUP, NEW MANAGEMENT that can get quality people!

On June 18th 2022 around 1:30 - 2:00p.m. After work, I stopped at the Sonic in Arcadia,La on Hazel Drive. I ordered a Route 44 Dr.Pepper to drink on my way home, as I often stop through out the week. On this particular day, I was drinking my Route 44 Dr.Pepper I started feeling sick, when my fiancé got off work. I asked her to get me a drink out of the refrigerator; to pour on my ice that was still in my Sonic cup. When I pulled the top off my Sonic cup, looked inside to see what appeared to be feces in the bottom of my cup and around the inner part of the wall of the cup. My fiancé, started screaming I needed to go to the Emergency room. She went next door ask my uncle, what did the objects in the cup look like to him? He said yes, it appeared to look like fence and asked my uncle to call and make me go to the Emergency room. I got up, put clothes on, not feeling good and went to the Emergency room to see if my stomach needed to be pumped. On Monday, June 20,2022 I went to my primary doctor, showed her the picture of the unidentified objects in the Sonic cup. She said yes; this could cause parasite. She prescribed me some antibiotic’s. On the 18th my fiancé called the Sonic customer service 1-800# filed a complaint, she was told to call the Sonic where this occurred and get the manager, district manager and Regional manager names and numbers. She called, the manager answered the phone, and said she could not give the district manager and regional manager name, my fiancé told her; she was taking notes and was going to inform corporate of her response. Minutes later the district manager called my fiancé back; she informed her I went to the hospital and I had taken the cup with me as proof of consumption. The district manager said this Sonic has always had good inspection; she was not saying it could not be true; she said they will look it to this complaint. I know she was just doing her job as a district manager for her company. That evening I called corporate again to file a complaint, it seemed like the representative was trying to offer me free coupons. I do not want free food nor drink. She said someone will contact me in one or two business days. The district manager called asked me for the day, time, carhop name that bought my drink out to my vehicle, and the color truck I was driving. She said they were going to run cameras back and Sonic insurance company will be contacting me, they will take care of my medical bills that accumulated. It has been one week and a half, no one has contacted me yet, this is making me angry and I am starting to stress about my medical bills