Sonic Drive-In
Reviews and Complaints

Just curious as to why every weekend (as in today May 22nd) when go to Sonic drive through in Galveston on Seawall Blvd they never can make a milkshake or blizzards because the "machine is down for cleaning or repairs or maintenance? During the last year I've been told this at least 6 times...there's nothing wrong with the machine...

I went to the sonic in picacho and valley drive in Las Cruces NM and 1st no one took our order thru the drive thru. We pulled up and ordered 2 lg. Chile cheese tots. I ask the person at the window if the speaker was out. I was told "no it's hard to hear" then when our order came I was give 2 regular Chile cheese dogs, that tasted like it had been prepared for quite some time. It was the worst service and food from Sonic I have ever had.

You need to close down or do somethang about the service at the 2 sonics in Terrell Texas. Do the same to the one in Kaufman Texas. Also in Forney Texas. Because we went to these places and dis not get waited on. Pressed the button and no service. My wife and myself were not the only one that had this trouble. People were leaving because of this. Fix them or shut them down. I won't go back to a sonic ever again.

Worst I’ve seen 5/12/22 west 70th location

On 5/0/22 I picked up my order at 11:20 am and did not think to look in the bag to make sure everything was in bag ( now I know better). but i did not receive lg mozzarella sticks $5.99 and lg Cheddar peppers $5.69. if it was a dollar or two that would be ok , but it was over $11.00 dollars...

my drive-in # 6168, Ticket # 5594 check # 5594.

I tried to go on www.SONICDRIVEIN.COM but could not leave anything on the survey. not sure if anything can be done but ... over $11.00 dollars.

I placed a complaint by phone over three weeks ago for the Sonic in Millington Tn 8097 Hwy 51

I order was cold and nasty. I asked for a refund and they would not come back to the car and give me my refund. They also gave me $.25 in pennies when I asked for a quarter, they refused to give me that also.

I want my $17.00 back. They told me someone without contact me and they have not.

Order# 403999 Tag# 400 Tray T6M purchased April 24, 2022 at 12:24 pm

My name Carletha Knight

PO Box 1697

Millington Tn 38083

[protected]

After dozens of Sonic advertisement about the Yellow Cake Batter shake, I decided to visit the Apple Valley Ca. location on Bear Valley rd. With my shake I ordered the foot long chilly coney combo at around 6:30 pm 05/04/22 at the drive thru. I ordered my dog with added onions and lt. jalapeño. When I returned home and opened my meal, most of the fries were burnt. There was no chilly on my dog that was drenched with relish containing 27 yes I counted 27 mostly whole sliced jalapeños covering my hotdog. This had to be intently done. You wouldn’t put that many on even if I asked for extra. I hope to receive a response beyond you’re sorry that this happened. Thank you

I have been waiting for my order for 30 min. I can’t get anyone in the button. No one is responding and I have a time deadline. I can’t get a refund and now I don’t even want my food.

It’s May 5, I ordered at 6:21, it’s now 6:51 with no food, I press the button over 5 min ago and didn’t get an answer. There are only about ten cars here right now.

4/28/2022

Sonic Drive In Ticket # 645513

Time 8:22 am

Ordered two sandwiches and a Medium Coke Zero.

A combo #19 and a Bacon Burrito

We received the #19 combo and so other random sandwich but our bacon burrito was missing and never received our drink.

This location does not have car hop service only drive thru. We did not have time to turn around and go back to get in line for a correction.

We placed a mobile ordered for the Sioux Falls location, but when we arrived, only a few of the pull in stalls were not out of order. Those that were working were in use so we had to go through the drive through. After getting our drinks we were told to pull into a stall and wait for our food. We waited 30 minutes, went through the drive through again and finally got our lukewarm food; which they had forgotten to bring out & was missing my union rings. The biggest part of my complaint is that these order bords have been this way for a year now and not one of them has been repaired. I believe the staff wouldn't have had these issues if they had use of all the stalls. Please see if something can be done so this doesn't continue to happen.

On April 27 2022 I made my first mobile app order and when I placed the order I specifically asked for no cheese on the footlong hotdog and after picking up order and leaving to take it to my husband for his lunch we discovered that it did have cheese and it was to late to return to have it fixed right. He lives the footlong hotdogs but doesn't like cheese on them and as you can see on the receipt it says no shredded cheese.

I've always liked sonic drive in, but here of late they seem to have trouble getting the order correct. On 04/22/22 we visited store #2620 and the food was right, but the drink was wrong. The order was $13.76 we gave the girl $20.00 she said I have to go in for change, but when she came out with the change it was $3.24. I always tip so I gave her a dollar and the.24 I didn't pay attention, but when we got home, I realized it was wrong and I didn't figure there was any way to prove that I had given her a $20, so I ate it and came on here to let you know. My wife said, f*k Sonic, we're never going back there. I'm sorry, but that's the way it is.

22-Apr-2022

Ticket:409677

Drive-in:3426

Placing my order to your employee repeated the first order and I understood what she repeated. Then she said something, I’m sorry I didn’t understand what you ask me. Then she repeated slowly, very slowly. I knew what she making fun of me. I was silent for a few minutes. I said, I’m sorry but I’m not being sarcastic.

She yelled to her fellow employee, she said I was being sarcastic to her.

Second order was not correct.

date - April 21, 2022. This makes our third time of getting and accepting the wrong order. I love the regular size coney dog with mustard and onions, NO CHEESE, not a hard order to fill. I either get footlongs with cheese or regular with cheese no mustard or onions. Last night for the third time we ordered two coney dogs with mustard and onions and no cheese, along with two orders of onion rings and a strawberry milkshake. We were told no onion rings, no problem we will take cheese sticks. When we received the order it was two foot longs with cheese ad no mustard or onions. when I explained to the young lady she said oh I'm sorry and took it back, a few seconds later she returned with the bag. She apologized and handed me the bag and I came home only to find out it was wrong again. Gas is too expensive to keep going back and forth.

My daughter has worked at Sonic for the past few months and absolutely loves it. It is the one thing as a 16 year old that is a positive right now. However, there is a Supervisor there that obviously doesn’t like my 16 year old daughter and ended up calling her the N word a few days ago. Yes the N word. We have spoken to the manager, who is a very kind man, but it is a he said she said thing and he needs the supervisor so my daughter is out the door. I have watched this supervisor from my car let the door slam in her face and she feels worthless when around him. He has also slapped remaining food out of her hand when she accidentally dropped a tray and told her to pick it up. Another supervisor said I don’t even like her (my daughter). My daughter isn’t perfect. She has issues that the manager is aware of but these items we can’t overlook. This is outright bullying by adults and my husband and I are not ok with it. We have messaged the manager and his final thoughts are “no one said they heard this”. As a manager he needs to take a bigger stand as this is affecting

My daughter who is already struggling as she is adopted. This has come at the wrong time and is affecting her mentally because of the hateful words being said.

Josie Earle

I do not care what time you go this Sonic, the food is always COLD! no matter what time of the day or night you go there!

on 4.13.22 @9:04 pm check #117686 tray T5 stall 5 carhop Natalie.

Our visit was a horrible experience. we waited the first time to receive our food a least 30 minutes. and then when we got the food the corndog was at best lukewarm, the tots were cold, the hamburger was lukewarm. we didnt get out drink. So we ended up waiting an additional 20 minutes or so to get our order . you could tell that the tots were reheated, the burger was warm and the corn dog was moderately hot. And we still didnt get our drink.. We press the call button and informed the team member that we still hadnt gotten out drink. another 5 minutes waiting and then when we presented $20 to Natalie we were asked if we wanted our change, mind you the cost for food that was below par and the service was as well, was $12.54. Of course, we wanted our change back! we will not be patronizing your establishment moving forward. Your staff needs to be properly trained,

The shakes wasn't that good they was more watering then thick and why don't they ask if you want anything on them like wirp cream on them it cost me $39.00 for 9 of them it was the night of 4/9/22 Saturday I'll start going to hunt's to get my shakes for now on there better then Sonic's