Sonic Drive-In
reviews and complaints

There’s no soap in the restroom for employees, only hand sanitizer. Kitchen doesn’t wear gloves. The food gets contaminated each time they touch it because their hands are filthy. Isabelle keeps sticking her hands in the ice that drinks are made from. Jessica doesn’t need to handle any of the money or food. Her existence creates a toxic environment, her attitude towards others is terrible. It’s hard to concentrate and count money when she’s dancing to her music. She belittles people and continues to brag about her upcoming manager position, as she stares customers down she doesn’t like. She’s talks about sleeping with the high school boys and getting drunk at her trailer. I would work there again if they would answer the phone. They pick it up and hang up. Try calling there and see. This location needs serious attention.

On Sunday morning just before 11 I ordered a number one combo. Burger large fry and a large Dr Pepper. I had to be at work at 11:30 and wouldn’t get a lunch that day. So I ordered this.

I was brought my food in a very timely manner, but never got my receipt. No biggie. I drive to work and I was going to eat in my car.

My fries were so old, that I couldn’t even swallow them. I drive back. I tell them what happened and asked for a tater tot instead as well as my receipt. They then ask me what stall I was in. I told them I had no Knowledeg since I was never given a receipt. I waited for 17 minutes. Pushed the button again, and Just asked for a refund. I told them specifically what I ordered. They brought me a ticket that had been refunded that was not mine. I waited four more minutes and got my refund. I received a token for a free drink. I was late for work. I was a GM for sonic for 3 years in Houston, And I know that Sunday isn’t the best day to come to sonic. But man, this was just bad. My check number was 71. My stall number was 20. This happened at store 3291. I will definitely eat at sonic again, but I will never go back to this location.

On August 20th , 2022 my family arrived at the Sonic on 3763 Sullivan St. in Madison AL. We were needing breakfast while on a tight schedule traveling to a soccer tournament. We pulled into a bay only to be told they were only accepting orders at the drive through. We proceeded to the drive through and sat there for fifteen minutes without even an acknowledgement. We attempted to ask for service and received no response. We left with no service and no food. I assume I will hear the same excuse that there was a shortage of staff. However a shortage in staff should never result in a lack of good customer service. If I know someone is short staffed but working hard with a smile on there face, I respect that. This incident at sonic made me as the consumer feel disrespected. My family will not be back.

I want to make everyone aware of something I've been working on since July 16th. We ordered some food and drinks for the SONIC on Louis Henna in Round Rock. We got everything EXCEPT the large tots that I was going to have. The drinks were great - as usual. Everything I eat any of their coneys or hamburgers though - I get sick. So I ordered a large order of tots - I was going to eat a salad that I already had at home with them. Now, I don't have a car, and I'm a senior and disabled - so anything I order has to be delivered. A friend of my son's was over at the house and he said he would go and pick up the order. I had ordered an extra cheeseburger in case one of them wanted it - or to split it. Well, when the meal arrived - the large tots was missing. I let SONIC know right away - online. I TRIED to call the business directly - but the line was busy from 6:00pm - ish until I gave up at 9:30pm. So I emailed Sonic- corporate to let them know what is going on. I've been playing EMAIL TAG with them ever since. I went ahead and ate 1/2 of the extra burger even though I was hesitant. Sure enough - I got sick. Their food USED to be good. We all used to crave it...up until about 6 years ago or so. (I can't remember exactly when). Anyway, the food changed. It tasted different and it almost always did not sit well with my stomach...so I'd just get a drink and tots anytime we got food from there.

So - this is what I sent: Auto-Response (07/16/2022 10:42 PM)

Thank you for contacting SONIC Drive-in! Your feedback is important to us and will be reviewed with care. We’ll be back in touch once our customer care team reviews your inquiry. Thank you for choosing SONIC!

SONIC's Shark Week Slush is back for a limited time only! A blue coconut slush with a layer of real fruit strawberries featuring Shark gummies. Kick off Shark Week with this sweet treat at your local drive-in!

Customer (07/16/2022 10:42 PM)

Chk# 369. 1-Large Tots not received. Please credit my card. Thank you.

They kept asking for more info and I kept sending emails to them with what they asked for.

Customer (07/17/2022 06:57 PM)

I don't know how much clearer I can be. Store# 4086 Chk# 369 Everything on the order was in the bag EXCEPT my Large Tater Tots. I was NOT happy and I'm the one that paid for the order! I called that store for 3 hours and all I got was a busy signal. I finally got through after 10pm and told the person about it and he told me to go on the app and report it.

This is NOT the first time I've had issues with this location and everytime I've tried to call them I cannot get through. I doubt seriously if I will be back. The only thing that is good there is the drinks. Everytime I get a burger there, I get sick. It used to be my favorite burger...(other locations)...but others have told me that the quality has gone down at ALL LOCATIONS.

They offered me a free drink with my next purchase. LMBO!~! I'm NOT EATING THERE AGAIN! I can't redeem a free drink anyway...I HAVE NO WAY TO GET THERE!

Corporate says they can't refund me for just the tots. I said then refund the money for the WHOLE ORDER! (this was about a week into complaining in the emails). (In the meantime - I've tried to call them EVERYDAY at the local store to talk to them and either no one answers - or all I get is a busy signal)

So I get another email saying that they have forwarded this to the store on Louis Henna.

I wait a couple of days for a response...CRICKETS! I send another emails to corporate advising them that I haven't heard from the local store & they don't answer when you call. Then nothing from corporate. I've told them twice now that if this wasn't resolved by TODAY...AUGUST 8th, 2022...that I would be posting to the media and letting the public know about this. All 3 of my sons have worked for Sonic over the years...never at this store...but for the company. I'm just appalled!

Who else has issues with SONIC? Who else has issues with the store on Louis Henna in Round Rock? If this was the FIRST TIME...it would be different. This store has screwed me over for THE LAST TIME! I can't tell you how much money I've lost at this store because they don't do anything about their screw ups.

This morning I had great food and the car hop was speedy, courteous and friendly. The fact that I can’t tip her on my card is ridiculous. It’s 2022. No one carries cash and it’s disgusting any.

Treat these employees right so that they can improve their quality of life. You guys should be ashamed of yourselves. The technology has been around for decades.

Her name was Ashlynn on Nelson Road in Lake Charles, LA

My name is Jimmy [protected]

I have several times ordered a strawberry banana blast from Sonic and have received just that. Tonight I ordered the same and was given a shake because what I asked for isn't on the menu. A blast is simply ice cream mixed with candy or cookies. And this Sonic makes the blast by putting a spoonful of candy or cookie or whatever on the bottom, then ice cream then another spoonful of whatever. The blasts are not mixed. So why is it hard to do the same with banana and strawberry? Sonic brass that it can put whatever a customer orders together but that's a lie. I didn't want a shake, and the shake I was given had a half a banana just dropped into the bottom. Not pieces, but half a banana. If Sonic can make a blast with candy or cookies or cake, then they can do the same with strawberry and banana. And mix the blasts with whatever is in it instead of dumping a spoonful on bottom and top. They're supposed to be mixed.

Drive-in# 1109, Ticket #5966 on August 1, 2022,

My online order included medium onion rings. The first two onion rings at the top were fresh, but those at the bottom were all cold and extremely hard and tasted old. The rest of my order was fine and as expected.

Additionally, the receipt request feedback site which doesn't exist. No online contact or feedback sites within Sonic Drive-in corporate website. Only able to order food on their website.

6:32 pm July 29,2022 Friday . Every time I come to this particular sonic this is the only one in [censored]ing Hattiesburg it takes them 10 to 15 minutes to take my order then when I do [censored]ing answer it they say that they’re out of ice are the machines not working which is a lot better with it this is my last visit here at the suggestion of fixed the problem like can you employees or get a damn ice machine. It takes about 10 minutes EVERY time I come to just this sonic. The employee is always rude and ALWAYS says they are either out of ice or the machine is not working when they finally do decide to take my order after sitting here 10+ minutes and it’s usually in the evening near 7 pm and it’s a black girl that’s so rude if that helps

We went to the Frederick, MD location on Gilford Dr. Oh wow. They have really gone downhill. We ordered in the app, 2 sonic double bacon cheeseburgers one with tator tots, one with an onion ring. Both burgers came without bacon, we sent them back and asked for the bacon-this resulted in two sad, burnt pieces of bacon. I took my bacon off. My husband asked for his burger without ketchup or mustard and only lettuce, pickles and onion only no sauce. It came out wrong the first time with ketchup and mustard and no bacon. They remade it and transferred the original patties with mustard still on them to a new bun and still added ketchup and forgot the bacon. So he sent it back for the third time and it was corrected but the bacon was also burnt like mine. The onion rings that I ordered came out in one, lump of an onion ring. They were also very chewy. So I asked for new onion rings…they microwaved the lump and separated it a bit. Needless to say I didn’t eat them. My husband tots were only half full when they came out. I mean this is ridiculous. We shouldn’t have to send our order back 5 times for it to be “correct”. We will not be back. Do not go here. I’ve been several times before and it was always fine and pretty decent. I will not be back.

We went to store #4300 to get dinner. When we pulled up we saw half off of slushy if you order on the app. I downloaded the app and placed my order. About 30min later they come out to my car to tell me the ice cream machine is down. I said you should have it posted so customers have the opportunity to make the right decision. She said the Reginald Manager don't want them posting anything. So I told them to make the sour patch without the ice cream and give me two slushy instead of the two shakes. At this point I've been waiting an hour before they returned to say they out of buns and all they can do is chicken and fries. So now I don't want anything but a refund.

On the evening of June 23, 2022 I visited the Sonic #37 on East Smoky Hill Road in Centennial, Colorado. I went through the drive through and ordered two dishes of ice cream as I have numerous times before. The price was $2.97. I paid with my Wells Fargo debit card but did not receive a receipt that evening from the clerk. As I was balancing my checkbook yesterday, I discovered that I was charged $7.13 that evening at Sonic. It appears I was charged for someone else's order. I have been overcharged $4.16 and request a refund of that amount.

I went to Sonic in the morning 15 minutes before 8 am. I ordered my food and pulled up to the window. The woman was very rude and said it didn’t open until 8 and I didn’t even know that there was no sign even saying that. She is Hispanic maybe in her 40s or 50s. She made me feel like I couldn’t order food and had a attitude about it. She was huffing and puffing about it.

Today July 8 2022

@6:30 pm

The temperature today was 110

Very hot in our town

I ordered a blast when we received it it was about 3/4 inch below the rim.

I think the employees need more training

Life is short ..I enjoy a full cup ..don’t do me wrong