Rooms To Go review: Bedroom set

I am writing to formally express my deep disappointment and concern regarding the service I have received following my recent purchase from Rooms To Go. On November 8, 2025, I purchased a bedroom set from your store, assisted by salesperson Jerry Abdul. At the time of purchase, I was assured that the full order would be delivered to my freight forwarder on Thursday, November 13.
When the delivery did not arrive as promised, I contacted Mr. Abdul for clarification. He assured me that the items had, in fact, been delivered. Relying on his representation, I believed the matter was resolved. However, on November 24, I was informed by my freight forwarder that no delivery had ever been made. They further advised me that they received a call from Mr. Abdul stating that the delivery had been canceled.
This raises several urgent and troubling questions:
1. Who authorized the cancellation of my delivery? I did not cancel this order, nor did I request any delay.

2. Why did Mr. Abdul not contact me directly, given that I am the purchaser, and the cancellation clearly affected my order?
As an international client, I rely heavily on accurate communication and timely delivery. I paid the required delivery fee and reasonably expected to receive my shipment two weeks ago. This experience has been entirely unacceptable and has caused significant inconvenience.