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Rooms To Go
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3.9 968 Reviews

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701 Resolved
264 Unresolved
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Rooms To Go’s team keeps an eye on their rating and often addresses incoming complaints. However, we believe that paying closer attention to customer concerns and responding to all published reviews will help them reach even the highest ratings! For reviewers, we suggest checking out other customers' experiences and when reaching out to Rooms To Go’s customer service, be clear and concise to get all issues resolved faster.
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1:19 am EDT
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Rooms To Go Horrible store

My dealings at the Rooms to Go in the Woodlands TX store was horrible... I bought 3500.00 dollars worth of furniture’s with the understanding that the furniture would be delivered by a stated date. Both the sales person and manager agreed and promised that my furniture would be delivered by the given date.

I gave the sales person my % down in the form of a check. The wait to process the order was almost 2 hours. The excuse was, the sales person was new and the office staff was new. The manager repeatedly had to be called during the process of my order. I was told by the manager that he would call me the next day with confirmation of the delivery date and time.

The next day arrived and I stayed home by the phone awaiting a call from Rooms To Go, guess what, no call. I checked my checking account and the deposit to Rooms To Go had already been taken out of my account. I truly felt at this point that something fishy was going on.

I went to the store the following day. I spoke with a different manager. He said the original sales person and 1st manager had no right to promise the delivery date that was stated, that this was totally impossible... My reply was to cancel my order and to give me my deposit back. This manager said that they would cancel my order. (I was with in the 48 hrs). But I would have to call the main office and request my money which would take 4 to 6 weeks...

I called customer service and received a «I’m sorry but that’s policy". So now I have no new furniture, no money to put down. And when I went to another store my credit report shows the Rooms To Go credit and my report looks like I am over extended.

It’s been 4 weeks, still no money from Rooms To Go. The sales person and 1st manager were total liars just to get the sale. I truly believe they thought that when my deposit was processed and out of my account that I would not back out of the deal. The 2nd manager was a total condescending ***. And the customer service person sounded like she was suffering from a Prozac overdose.

If you do not heed my warning and stay away from Rooms To Go, be smart and put your deposit down with a credit card so you can stop the transfer. Remember you only have 48 hrs to cancel your order, or you will be stuck with having to deal with these ###s.

When I was leaving the store after I had bought my furniture, there was what I thought at the time to be a crazy lady in there who was being escorted out of the store. As she passed each customer she would say "Don't buy at Rooms To Go, they will ***". Hindsite shows no truer words could have been spoken..

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8:58 pm EDT

Rooms To Go Scam warranty!

We bought a very expensive Pillow Top Mattress from Rooms To Go. We also purchased the maintenance agreement. We had the bed approximately one year when we called them because there was a problem with the mattress. They sent out a supposed technician who's report was that the bed had been abused. This was crazy! Approximately one year old and my son and his three year old step son slept in it. There was no abuse. But because the technician said there was the company would do nothing. Something is rotten here when a company sells a maintenance agreement then their employee determines it is our fault it went bad. This was a very expensive mattress supposedly warranted for 15 years. Nothing has mattered they stick to their guns. I am a former Law Enforcement Officer and Disabled Veteran and I think they are taking advantage of people. They are a big rip-off in my opinion!

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Update by William Squire, III
Mar 15, 2008 9:01 pm EDT

The phone number shown as the company's is mine number not Rooms to Go. There number is: [protected]

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4:11 pm EDT

Rooms To Go Mandatory delivery!

Beware of mandatory delivery with "every" purchase. After visiting rooms to go in metairie, la, I finally found two small pieces of furniture for which I had been shopping for over two months. After ringing up my purchase, the salesperson itemized the charges, including a mandatory delivery fee of over $50.00, which brought the total purchase amount over my budget. I explained to the salesperson that while I was willing to place the order and wait for its arrival, I preferred to pick up my purchase at the store to eliminate the deliver costs (As well as the time I had to wait at home for delivery, which I was told was not guaranteed on-time). Regretfully, the salesperson lost the sale (And his commission) as I thought the mandatory delivery costs were unjustified since I live only 4.2 miles from this store. Besides, I own a truck and can easily haul these small furniture items. The store does not tell you about this "hidden cost" until you make your purchase... So just be aware!

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4:28 am EST

Rooms To Go Terrible delivery service!

I am writing this complaint on behalf of my brother, james darriel burcham (Goes by darriel), who has lost his hearing due to a disease called melas.in january, my husband and I took him to rooms to go, mall of georgia to purchase a new living room set. While there, he also decided to purchase an entertainment center. The salesman was very nice, helpful and patient as we have to write everything down for darriel, he does not know sign language. When finishing the purchase, I explained to the salesman that the delivery service will need to use the "711" service for deaf people to contact him. This system types what you say to him and he can talk back to you. I was assured that this was added under instructions to his order. His original delivery date was january 31 for the couches. The entertainment center was to be delivered at a later date.

January 31 came and went, and my brother contacted me and said, "I never got my couches". My husband contacted rooms to go and was told the delivery people came out but could not get an answer at the door. Well, my brother said he had never received a call, didn't know they were coming, and cannot hear them when thy get there if he's sleeping or something. Anyways, they acted like they had done nothing wrong and were doing him a favor to reschedule the delivery date. We just agreed, reset the date and gave them my husbands cell phone number to contact about delivery since it would be on a saturday.

On the next delivery date, saturday february 23, the couches and entertainment center were delivered to my brothers and they had contacted my husband as requested. However, the entertainment center that was delivered was missing pieces. My husband was told by the delivery people to contact customer service and they would send someone out that day to bring the missing pieces. My husband did so, only to be told it was impossible to have someone out there that day and told him they would just deliver a new one on friday, march 7, still acting like we should be appreciative to them. He also told them about the previous delivery mishap and the customer service associate informed him that the first delivery had failed not because of what they told us previously, but because they couldn't even find the address. Did someone contact my brother by 711 as requested? No! This time, my husband again explained to them to use "711" to contact my brother as the delivery date was on a friday and my husband would be at work. He then contacted the store manager, randy, trying to get this delivered faster and explained to him about contacting my brother through "711". He said he would do what he could, but would make sure "711" was on his information and he would call my husband back on monday, which he never did.

Yesterday, march 7, the new delivery date, they delivered to darriel, a table. A table? Yes, a table... I have no idea where they got a table from. Darriel had not even ordered a table with his living room set. My husband again contacted customer service and told them he just wanted rooms to go to take the entertainment center back and wanted a full refund. He was informed he would have to contact the store manager for that. He then called the store and spoke to kimberly johnson, the regional office manager. She told him the store manager, michael, would be there at 12, but she listened to what my husband had to say. Since my husband was at work, my mom and I decided just to go up to the store to try and get things resolved. When we arrived, we found michael and I started to explain our situation. He stopped me mid-sentence and said "oh, this is the deaf situation, i've already taken care of that." I proceeded to ask him how and he explained (Not very nicely), he had approved a full refund for the entertainment center. I asked about delivery charges and he agreed to that too, all the while trying to brush me off. As I kept questioning him as to when they were going to pick the entertainment center up, he continued to grow more and more frustrated like I had no reason to be upset. Finally, when we had worked out all the details and I was waiting for the print outs of all they were promising me (I don't take anyone's word for it anymore), I told them that if this was one of their family members all this would not be ok with them. This is when kimberly johnson came into the conversation and was very nice about the whole thing. She calmed me down and finished and resolved the situation at this time. The entertainment center is supposed to be picked up on march 12. She also signed the refund papers they printed for me which the store manager refused to do.

This has been a ridiculous ordeal. Any doctor will tell you that undo stress is not good for darriel and rooms to go has put him through 2 months of it. My husband and I have purchased my mom's living room set, 2 personal living room sets, our kitchen set and our son's bedroom set before bringing my brother to purchase furniture there. We will not ever spend another dime in this store. The rudeness and arrogance of the associates, with exception to kimberly johnson, is frustrating to the customer. After all, we are the customers, buying their product, putting money in their pocket.

I also write this complaint to present the issue of delivery service to deaf people. There are a couple of courtesy calls they give you before your delivery that are automated. The only way to communicate with people like my brother is through "711". An automated system cannot exactly call 711, right? So what do they do with deaf people? When they actually read the special instructions to use the "711" system, they call when they're about 5 minutes away. My brothers phone "rings" with a light. If he's still in bed, and hasn't got a previous call during the week to let him know when they're coming, how is he supposed to know they are there...

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Bobby Head
, US
Sep 22, 2021 4:44 pm EDT

I will never buy anything else from Rooms To Go ever again. The delivery window was 11:00 AM to 3:00PM. It is 4:30 PM and the only thing they will tell me after repeated calls to customer service is that the NEW TIME is 4:00 to 8:00 and there are seven (7) deliveries ahead of me at 4:10PM. If you work as I do and value your time Rooms To Go is definitely not the place to spend your hard earned money. I even called them the day before my scheduled? delivery and gave them instructions to get to my house because you can not find it on GPS. No good deed goes unpunished!
Bob Baker
Order Number [protected]
The bad thing is that they do not care. An idiot is born every minute! NEVER AGAIN!

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Kimchikitty
Rincon, US
Apr 16, 2015 6:18 pm EDT
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I purchased a couch with chaise lounge in March 2014. I had to take off work to accommodate their delivery schedule. After one month the material of the couch started breaking down, and pictures of the surface was enough for RTG to delivery a new chaise lounge. Upon taking time off from work again, when the chaise was delivered I kept saying it was a completely different color than the couch. The delivery men assured me it was just the lighting in the room. Fast forward to Jan. 2015, zipper on seat cushion broken open and cushion where I sit most often sinking in. Twice no one called to confirm time for service man so he calls when he's down the street. I'm 20 miles away at work. After 3 months, and me taking off more time from work, meet him and he says " you have 2 different colors of couches"..also can't fix couch cushion so, RTG decide to deliver a new couch but can't guarantee it'll match the color of the chaise lounge. Yesterday I was to get a call telling me my time frame for delivery. Mind you I keep reiterating that I need a late afternoon appt. due to work and all the work I've missed with this whole couch thing. No call, when I get home and realize no call, I call, service center that handles delivery times closed. Try to check on line and that didn't work. So, 9 am this morning the delivery guy is outside my house. I'm in a meeting 20 miles away. Off he goes and once out of my meeting, demand a manager who says they'll come back to deliver the couch later and to call him. So I arrange more time off to leave early, call the manager who says "OK, you'll be home in 30 mins." which I reply yes and he assures me he'll call me back. Well by 5pm and no call, I'm calling. That manager not only had gone home but had not done anything and no record of me calling him (thank goodness cell phones can verify I did) AND the new manager says sorry but the delivery guy has gone home for the day. I called customer service and demanded to speak to a manager who the rep tells me one isn't available but that she will make the report and a manager will call me back soon. That was exactly 3 hours ago. I will never ever buy from this store again and for those of you thinking of making a purchase...heed the warnings that you read about here.

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12:00 am EDT
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Rooms To Go Rooms to go does not honor their warranties

Rooms to Go - www.roomstogo.com

In January of this year my husband and I bought a couch, chair, ottoman and rug from Rooms to Go, all pieces with fabric protection on their 16 months same as cash program.

Sept 16- Noticed tear on inside seam of chair had previously noticed snags, and stains on all three pieced as well as threads on rug (which was not brought to customer service attention. Purchased fabric protection for all four pieces at the time sales person (Nancy) gave us dry cleaning solution for spot treatment and stated that if this does not work on spots that Rooms to Go Service Tech will inspect furniture. If possible have the pieces steam cleaned, if that did not remove the stains then the pieces would be replaced free of charge.

Sept 21- Service person came and fixed the torn seam on chair cut extra threads from seam of couch, looked at ottoman but did not resolve issue to my satisfaction. Stated that he would report his findings and someone from customer service will contact me in 5 to 10 days for my satisfaction.

October 2- still no contact from Rooms to Go customer service.

October 3- I call customer service and voiced my complaint. Elaine explained that the service person issued a report that stated he had resolved all problems. That a customer service representative attempted to call but did not leave a message. I patiently explained and had her note that I do not have called ID and the person contacting me home number must leave a message. She apologized and sent a customer service dispute to the service department and someone from that department will contact me within 24 to 48 hours.

October 5- no contact from Rooms to Go. Tried to call, call center systems down.

Oct 9- no contact from rooms-to-go. Tesse Explained the Service order was submitted on Oct 3 and forwarded to the service dept in our area. They should be calling in the next 24 hours and noted the time and personnel must leave a message. She also noted at my displeasure with the situation.

Rooms to Go returned call- Spoke with Lisa, I explained issues she set up another appointment (2nd evaluation) with a different Technician for Oct 17th. She was pleasant and seemed genuinely helpful.

Tech Arrived on time was helpful. But he didn't use the same cleaner to that furniture that was given to me by Rooms to Go Personnel (I thought that was interesting) Some of the spots came out.

I received a call from Rooms to Go Customer service this morning in it the Tech admitted that there were stains he couldn't remove and that furniture needed to be professionally cleaned at my expense.

Part of the fabric protection warranty I have written on Rooms to Go Receipt clearly states that if a professional from their own cooperation cannot remove the said stains then the furniture will be cleaned at Rooms to Go expense.

Also that the snags in the furniture were the direct result of having dogs. Thought i showed the man several places where there were snags and they were in no ways caused by my dogs considering one was on the side of the ottoman and the other on the side of the chair near the wall.

My husband and I have since decided that you get what you pay for, and next time we will pay for better quality furniture at a better quality furniture store. I urge anyone looking for furniture to pass right by Rooms to Go all they care about is the bottom line. They don't honor their own warranties and the service people lie about their work.

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Don Wright
,
Aug 13, 2008 7:38 am EDT

Warranty issues too - have a defective couch sitting for MONTHS because they can't get parts and won't replace. They're quick to tell me that part of my problem is abuse - and all I do is sit on my couch! go figure.

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Carlos
,
Apr 16, 2008 3:43 pm EDT

I’m very disappointed with Rooms To Go lack of customer service,
On 3/16/2008 we bought some furniture from the store at
707 NW Loop 410, San Antonio. (order# 2064795). On April 11
(three weeks later) they delivered the furniture but they delivered the wrong poles (two right poles for the foot board instead of a right and a left), we lost 4 hrs of work because they didn’t want to call us an hour ahead to let us know the delivery time.
The delivery person told us that Rooms to go will call us to reschedule the delivery of the poles. On 16 April I received a call at work (No one call me to set up a delivery date or time) and told me that the delivery crew was at my house. I asked If they could wait 30 min so I could get at home from work and I was told that they couldn’t do it
I called customer service I they didn’t help me, also I called the store and the customer service person (male) that answer was very rude and hang up the telephone, when I called again the service person (female) that answer told me that the male person told her that I cursed at him, I was very professional but I guess he knew I was going to complaint so he
made up the story. I will never buy anything fro rooms to go and I will make sure everyone knows about my nightmare.

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12:00 am EDT

Rooms To Go Fraudulent policy on invoices!

I purchased a furniture package totaling 1805 dollars. Rooms to go charged me 100 dollars for delivery that I did not want to pay. I offered to pick the furniture up myself at their retail location, and I was told that I could not. They said I could drive to Alabama to pick it up, or pay the 100.00 delivery charge. I canceled my order within 48 hours per their policy. I paid by check, it says on their website that returns will be processed in 10 days and money will be applied to the account. My check was cashed on 3/6/07. I called customer service to find out why my refund was taking so long. I was informed then that my money would be held for 21 days after the check was cashed. Nowhere on any paperwork, or on their website did I see this policy in writing. The sales person told me I would have my refund in 10 days. I don't understand how they can hold my money interest free for 21 days. The customer service rep couldn't explain the reasoning behind holding my refund for 21 days, I was told, "that's just our policy." I have filed a complaint with the BBB.

I want rooms to go to post this policy on invoices and their website so that this doesn't happen to anyone else. I want rooms to go to pay interest for holding my refund for 21 days, unless they can provide documentation showing that the funds were held in escrow. I would also like an apology for getting the run around.

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Chad_RTG
Tampa, US
Mar 12, 2012 2:00 pm EDT

obrienjackieo - I think we may have received an email from you from another post. If not, please feel free to contact us directly at tellus@roomstogo.com

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obrienjackieo
Hoover, US
Mar 07, 2012 3:14 pm EST

ROOMS TO GO IS THE WORST EXPERIENCE EVER! I would rather go to Pottery Barn and pay double the price, but at least they will do what they say!
I was extremely patient for 1 hour while my salesman tried to help three different people - I should have been in and out in 20 minutes because I already knew what I wanted...
After an hour we finally had the deal done it was to be delivered today
3.7.2012 (I watched him click the button for today) - It's on my receipt that I signed... so I called customer service this morning to find out which 4 hour window I was in for delivery...only to get the person on the other end to say, we see your order but there is no delivery date set! WHAT? Is it just going to sit there in your warehouse forever, until I call and say I didn't get it? Now the first available ship time is over a week from now...So guess who gets to explain to her three year old that his bunk beds will not be here today (after I have pumped it up so much- he was so excited this morning it was all he could talk about) crush his little heart...not rooms to go, MOM! I don't care if someone from the store or the warehouse has to load it up on their personal truck and drive it from Atlanta to Birmingham but YOU NEED TO MAKE IT RIGHT! I knew I should have gone somewhere else! PLEASE DON'T MAKE THE SAME MISTAKE I DID - Go to another store, deals are everywhere, and find someone who will actually do what they promise - You just lost a brand advocate RTG!

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Barbara P.
Carrollton, US
Mar 24, 2009 6:58 am EDT

Furniture not delivered when promised, as I see everyone else has had the same problem.

I purchased $8, 000.00 worth of furniture which included the EXTENDED WARRANTY which the salesman, "Dave Bridgewater #025369" @ Grapevine, TX store, told us the warranty was for the lifetime of the furniture if ANYTHING went wrong. No warranty documentation was given to us.
Come to find out, this is a total LIE, after calling to get service on the CHEAP furniture which has NOT LASTED TWO (2) years. Customer service said they would email a copy of the warranty WHICH I STILL HAVE NOT RECEIVED.

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12:00 am EST

Rooms To Go Never put a bed together!

My husband and I purchased a castle bed from rooms-to-go in Augusta Ga in Nov. We were told that we could pick a date for it to be delieverd and they would bring it and set it up for $69.99. It is a very big bed and I new it would take a long time to put together so we paid the extra. They came in Dec on the day they said they would and as soon as the two men came in the house and realized what bed it was one of them said " It take a long time to put this together and I'm not sure we have that much time". This should have clued me in but I let them bring it in and they began to put it together. About 20 min later one man came out and said they did'nt have all the pieces, and listed the hardware that was missing. He said to call a # and they would handle it. So I did and told they lady what hardware was missing and she said " I will ship them overnight and as soon as you get them call us and we will set up a time to send someone out to put together" This was late on Wednesday, so I waited all day Thursday and no package. Then on Friday after knowing when fed-x ships to my neighborhood I called the # back. The person on the phone then said "It was never ordered" and that she would call about it and call me right back. She never did. So now I had to wait till Monday and call and when I did they said " I have e-mailed them and let them know and when we hear from them I will call you". Now it is getting less than 2 weeks before Christmas and this was to be my grandkids Christmas present. Still I never heard from them. By Wednesday I was mad and called and talked to a manager who again stated " They haven't been ordered and he would call back". He never did. Finally on Friday I called the place where I purchased it and talked to a very nice lady who said she would call me right back and she did. They told me it would be delieved on Wed the next week and I took off work. It was brought at around 4 pm and when the men brought it in they had a whole new bed. They seemed very confused about how to put it together and stated " We don't have everything we need and we will have to send someone else out". They was talking to someone on the phone and kept complaining that it would take hours to put it together and they had many more stops to make. I talked to the lady on the phone, who they were talking to and she said they would take this new bed back and send someone out. I told them "NO" Both beds would stay until someone could come out who knew what they were doing. After 1 hour and 10 min back-n-forth on the phone she told the men to stay and put as much on the the bed together as possible. Between me and the two men we put the bed together in 2 hours and 20 min, which by the way we did have all the pieces but the real problem came when we noticed that the hardware that the men first said was missing was all in one box and that the first men who came had put some on the bed together. So if they had the hardware for that, then the rest should have been it the box, which I think they took out of the house so as not to have to stay any longer. During this 10 days I had talked to 12 people who most didn't know what they were doing and the men who came out had never put a bed like this together. I will never do business with them again. I never got any apologue nor any refund for the delievery charge, which I did ask for.

Thank you for your time,
Rhonda D

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Willie F
,
Mar 02, 2007 3:46 pm EST

WOW, Rhonda D, you must be new to Augusta. The service you just described is the typical service you get from people here in Augusta. why do you think you don't see many businesses here anyway, they are run out of town by the people they hire.

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Rooms To Go Avoid any business with rooms to go!

On 12 february 2007 my friend purchased a couch at rooms to go for $350. This seemed like a great deal, so my friend made sure the price was correct, then paid for the couch and made arrangements to pick it up the next day.

Today, 13 february 2007, my friend borrowed my van to pick up the couch.

Once the couch was loaded into the van (And already paid for the night before) the rooms to go store manager came out and said the price was incorrect. He claimed the real price was $700, but that he would let her have the couch for "only" $500. This is a far cry from the originally confirmed $350 price tag, so my friend was forced to unload the couch and return it to the store.

This is a bait and switch tactic if i've ever heard one. I called corporate on my friend's behalf and explained the situation. This story was met with zero sympathy, and not a hint of an apology. The only thing the representative on the phone did was read me some paperwork that said rooms to go reserves the right to change the price and charge you more for any merchandise you purchase, up to seven days after you purchase it. He acted like it was no big deal to have a policy in place that could charge you more money at the discretion of rooms to go, even after you've paid for and hauled home the merchandise.

This is absolutely absurd, and I encourage all consumers to avoid any business that believes in such a practice.

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Lorellie Canaman Carrillo
, US
Mar 23, 2024 7:31 am EDT
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Hi RTG, so do y'all advertise a therapedic mattress and base set but not offered at your brookshire showroom? I am baffled because I was charged 2197 for a terra king but with box foundation.

Rooms To Go
Rooms To Go
Seffner, US
Apr 01, 2024 3:07 pm EDT
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Hey Lorellie, we'd love to have you chat with our sales team at www.RoomsToGo.com. They'll be happy to answer any questions you may have on mattresses. We also have a online sales team that can be reached at 888-709-5380 option#1.

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Cynthia Fa
, US
Dec 03, 2023 2:21 am EST
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I purchased a chair from Rooms to Go, it arrived damaged and clearly improperly packaged and shipped, there was no one to contact only a poorly written return policy protecting only the company

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Cynthia Fa
, US
Nov 23, 2023 5:22 am EST
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Beware when shopping this company

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Adam stringer
, US
Sep 23, 2023 6:00 am EDT
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Sales team will tell you warranty covers everything but if a animal chews on it. Not true warranty is a waste of money. They will not cover canopy if it starts coming apart. The company they use is very unprofessional. Will never buy anything else from Rooms To Go.

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Toni Stenmark
, US
Sep 09, 2023 8:00 am EDT
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The delivery guy left with my furniture because he though I was being rude because I asked him to not make so much noise out of courtesy for my downstairs neighbor.

Ordered in June Delivery was for September 2.3023

RTG Orange Park store

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drienne
Mertyl Beach, US
Aug 28, 2023 5:44 pm EDT
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My complaint is very long. S I am sending all info by e-mail to you.

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Manny Winston
Richmond, US
Aug 22, 2023 10:34 am EDT
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I purchase a sectional in June of 2020. I purchased over 30k in furniture which I paid in full that day. After finally receiving my order the back flap on my couch was missing. I reported over and over and was told that they would send replacement but it would take awhile because of Covid. It’s 3 years later![protected] mannywinston04@gmail.com

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Anand Elangovan
, US
Aug 19, 2023 1:50 pm EDT
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I see 3 spring in the bottom came out. Also the sofa not comfortable to sit anymore

Order# [protected]

Date - 04/23/2022

Store# 1702

Sales person name - Linda Harvey (037589)

My mobile number - [protected]

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Derek Eason
, US
Aug 01, 2023 11:04 pm EDT
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My name is derek eason and i submitted a complaint approx one week ago. I have not had any comments or response. I would like to get this settled and get my refund. What is the status of my request?

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sknight
Buford, Georgia, US
Jun 03, 2023 3:09 am EDT

Hi

I purchased a beautiful dark brown leather sofa-bed set years ago in hopes that it would last for years. But the leather on the sofa has started to peel and I am not happy with this product. Is there anything that can be done if warranty has expired. My email address is sknight1281163@yahoo.com or [protected].

Thanks in advance,

Sknight

Rooms To Go
Rooms To Go
Seffner, US
Jun 05, 2023 1:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of sknight

Please send your order details to TellUs@RoomsToGo.com and we'd be happy to look into this for you!-Kareda

Rooms To Go In-depth Review

Website Design and User Experience: The Rooms To Go website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find what you're looking for. The search function is efficient and the product categories are well-organized, allowing for a seamless browsing experience.

Product Selection and Variety: Rooms To Go offers a wide range of furniture and home decor items to suit various tastes and styles. Whether you're looking for modern, traditional, or contemporary pieces, you'll find plenty of options to choose from. The selection includes everything from sofas and beds to dining sets and accent pieces.

Pricing and Value for Money: Rooms To Go offers competitive prices for their products, providing good value for money. They often have sales and promotions, allowing customers to get quality furniture at affordable prices. Additionally, they offer financing options, making it easier for customers to purchase their desired items without breaking the bank.

Quality of Products: The quality of the products offered by Rooms To Go is generally good. They source their furniture from reputable manufacturers, ensuring durability and longevity. However, it's always recommended to read customer reviews and ratings for specific products before making a purchase.

Customer Service and Support: Rooms To Go has a helpful and responsive customer service team. They are available to assist customers with any inquiries or issues they may have. Whether it's through phone, email, or live chat, the customer service representatives are knowledgeable and strive to provide satisfactory solutions.

Delivery and Shipping: Rooms To Go offers reliable delivery and shipping services. They provide estimated delivery dates and keep customers informed throughout the process. The delivery team is professional and ensures that the furniture is delivered safely and in good condition.

Return and Exchange Policy: Rooms To Go has a fair return and exchange policy. If you're not satisfied with your purchase, you can return or exchange it within a specified timeframe. However, it's important to note that certain restrictions and fees may apply, so it's advisable to review the policy before making a return or exchange.

Overall Shopping Experience: The overall shopping experience at Rooms To Go is positive. The website is user-friendly, the product selection is extensive, and the prices are competitive. The customer service is helpful, and the delivery and return processes are efficient. It's a reliable and convenient option for purchasing furniture and home decor items.

Customer Reviews and Ratings: Rooms To Go has a section on their website where customers can leave reviews and ratings for products they have purchased. This can be helpful in making informed decisions and getting insights from other customers who have already experienced the products.

Additional Services and Features: In addition to their wide selection of furniture, Rooms To Go offers additional services and features. They provide design consultations to help customers create their ideal living spaces. They also offer financing options and protection plans for added convenience and peace of mind.

How to file a complaint about Rooms To Go?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Rooms To Go. Make it specific and clear, such as "Defective Sofa Delivered by Rooms To Go" or "Unresolved Billing Issue at Rooms To Go".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Rooms To Go. Mention key areas such as product quality, customer service, delivery, and after-sales support. Include specifics about any transactions, such as purchase dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Rooms To Go. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, email correspondence, photos of the product, or any other evidence that substantiates your claim. Do not attach files containing sensitive personal information for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Rooms To Go, such as a refund, exchange, or repair services.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the details provided are correct and that your narrative is easy to understand.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the required fields and attached any necessary documents before submitting.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Rooms To Go or from other users who have had similar experiences.

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