The complaint has been investigated and
resolved to the customer's satisfactionResolved Rooms To Go — bonded leather failure
resolved to the customer's satisfaction
I purchased a bonded leather sectional sofa from Rooms to Fo 02/15/2015. November, 2015 I called about the leather on the end recliner cracking and losing it's color. Rooms to Go sent out a gentleman to "repair and assess" the problem. He sanded the spots and spray painted the areas with a can of hideous smelling spray paint. The problem reappeared. I called again last August because the problem reappeared again in same places. I was told it was out of warranty. I informed them I had purchased the bonded leather thee year warranty. She informed me the warranty only covers stains caused by food and beverages. Salesman sure didn't explain that point. Cost $110.00. It is called Force Field Leather Protection. I decided I would just replace the recliner section that is damaged. Called local RTG and was told the unit has been discontinued. Lady suggested I send photos and complain to a website called showusatroomstogo.com. There is no such website. I have obviously been duped again. I knew I should have gone to Havertys but liked RTG style better.
The complaint has been investigated and resolved to the customer's satisfaction.