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Rooms To Go review: bonded leather failure 27

L
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6:55 pm EST
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I purchased a bonded leather sectional sofa from Rooms to Fo 02/15/2015. November, 2015 I called about the leather on the end recliner cracking and losing it's color. Rooms to Go sent out a gentleman to "repair and assess" the problem. He sanded the spots and spray painted the areas with a can of hideous smelling spray paint. The problem reappeared. I called again last August because the problem reappeared again in same places. I was told it was out of warranty. I informed them I had purchased the bonded leather thee year warranty. She informed me the warranty only covers stains caused by food and beverages. Salesman sure didn't explain that point. Cost $110.00. It is called Force Field Leather Protection. I decided I would just replace the recliner section that is damaged. Called local RTG and was told the unit has been discontinued. Lady suggested I send photos and complain to a website called showusatroomstogo.com. There is no such website. I have obviously been duped again. I knew I should have gone to Havertys but liked RTG style better.

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Mar 29, 2017 2:17 pm EDT
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11540 Highway 92 East, Seffner, FL, 33584, US

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Lorita, the email address is showus@roomstogo.com this is an email address not a website. Here you can send your pictures along with your concerns. You could also email us at Tellus@roomstogo.com. I hope this helps!
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27 comments
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Kob77
, US
Aug 06, 2022 2:36 pm EDT

Yet the they sell real leather furniture lol. Unfortunately same for me I just got two leather couches on sale. Now I understand why they were on sale. But not even a year later there's holes and leather tears. Me and my partner are always working and only home really on the weekends. It's just unfortunate we have had it for such a short time and it's already tearing...

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Kob77
, US
Aug 06, 2022 2:38 pm EDT
Replying to comment of Kob77

Btw we have no pets as well.

Rooms To Go
Rooms To Go
Seffner, US
Aug 11, 2022 1:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Kob77

We would be happy to look into that for you! Just send us an email to TellUs@RoomsToGo.com with your order info and the details. We hope to hear from you soon.

Rooms To Go
Rooms To Go
Seffner, US
Aug 30, 2022 3:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Kob77

We are deeply disappointed to hear of the issues involved with your order and we would love to see if there is any way we can help! Please email us your order # and the details to TellUs@RoomsToGo.com

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Madlibrarian
Irving, US
Nov 03, 2023 5:26 pm EDT
Replying to comment of Kob77

Yep the same thing happened to me. They sell it as leather but it is pleather. When I contacted them they immediately allowed me to do a reselect. I had paid off my account so a few weeks later, they closed my credit account. Baseless resasons. I think that it is time for a class action lawsuit against them.

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Cassandra Mayo
, US
Feb 24, 2022 2:30 pm EST

We purchased this RTG leather sectional in 2015 and it started peeling & fading badly 3-4 years later. We were told it was Real leather but have since found out its "Bonded Leather" and there was a class action law suit against RTO and a "Recall" was issued.

Prior to my findings, I went up to the RTO store, twice, and I called RTO customer service in 2019 and 2021. Each time I was told there was not a "Recall" for this sectional, so I didn't pursue it, until, Sunday, Feb 20, 2022, when I went to RTO because of their Presidential Sale on Mattresses. I got a wonderful sales rep name Cheri, and she told me there was indeed an issue with the sectional we bought and to call customer service. We also made a $4,000+ mattress purchase.

After leaving, I decided to once again called RTO customer service on Tuesday, Feb 22, 2022, and was told again that there was no "Recall' on this sectional. I asked to be transferred to a supervisor, and after "much resistant" from Xiaire and Vickie, they transferred me to Cynthia.

After much discussion with Cynthia, and her checking with her upper line, she called me back and said "RTO will not do anything because the time had passed for RTO to take care of it".

Needless to say I'm not happy and I feel this is "Not Good Customer Service". I was given the run around in 2019, 2021, and almost in 2022. I never received notice from RTO, or Anyone, that there was a Class Action Lawsuit, like I have from other companies when there's one, and the fact still remains RTO Sold This to us and It's Still and Unresolved Problem for us as your customer! We didn't cause this to happen!

I'm still looking for a Resolution and need to know what the next step is for you to help me?

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Rooms To Go
Rooms To Go
Seffner, US
Mar 31, 2022 2:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We are disappointed to learn of the issues with your furniture. Please email your order info and details to TellUs@RoomsToGo.com so we can look into this.

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Dcoe
FORT PIERCE, US
Oct 15, 2022 9:37 pm EDT

I have a similar story as yours and with a sofa and loveseat I purchased from RTG. I was never notified at all and I think I will be seeking legal help. This is ridiculous for my furniture to peel like this when I was told it was real furniture when purchased.

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jrees
Palm Beach Gardens, US
Oct 11, 2021 9:38 am EDT
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We purchased a Rooms To Go couch and living room furniture about five years that clearly has major failure is due to poor manufacturing. When contacted we were simply told that it is out of warranty and there is nothing further they can do. This is not right as there is clearly an issue with the bonded leather. Please see photos. I know that we are not alone with this as I have read many complaint on different platforms. They should really step up to the plate and do what's right.

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Rooms To Go
Rooms To Go
Seffner, US
Oct 11, 2021 12:01 pm EDT
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Replying to comment of jrees

Hey, we are so sorry to hear about your situation. We would love to see if there is any way we can help! Please shoot us an email with your order # and the details to TellUs@RoomToGo.com. We hope to hear from you soon.

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jrees
Palm Beach Gardens, US
Oct 11, 2021 9:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We purchased a Cindy Crawford Living Room Set at Rooms to Go about five years ago. The bonded leather portions are cracking and peeling on all pieces, clearly a manufacturing problem. When contacted there response was sorry your set is out of warranty and there is nothing we can do for you. We hope you don't find this too frustrating. To make things worse this furniture hardly ever gets used. Feeling ripped off to say the very least. I know this happening to many folks who have purchased the same set. Rooms TO GO should step up to the plate and do what's right. Instead they have slunk away and left us with a piece of junk.

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Leaundrae Shepherd
, US
Oct 02, 2021 3:01 am EDT

Was it top grain or bonded leather?

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Leaundrae Shepherd
, US
Oct 02, 2021 3:01 am EDT

This is horrible. Was this top grain or bonded leather?

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Qtinbell
Grovetown, US
Sep 29, 2021 4:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I had a similar problem with my furniture flaking. I bought 7 chairs for my movie theater in 2016. The chairs started flaking after a few months, even though no one sat in most of the chairs. I reported this to Rooms To Go, but the lady told me that there was nothing they could do but give me a discount on replacement chairs. Why would anyone with any rational thinking buy the same chairs, even at discount, only to have the same thing happen again. These chairs are faulty and they know it.

Interestingly, I was discussing the situation with a friend, who had the same experience with Rooms To Go leather furniture.

Rooms To Go
Rooms To Go
Seffner, US
Oct 01, 2021 1:26 pm EDT
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Replying to comment of Qtinbell

We're so sorry you had issues with your chairs and we would be happy to look into this. Please send us an email with your order # and the details to TellUs@RoomsToGo.com -Zoe

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Piping plover
, US
Sep 03, 2021 3:08 pm EDT

We also purchased a sofa and loveseat with the bonded leather from rooms to go. They happen to be in a room that is not used very much and have pretty much been used once or twice a year for the past five years. Now at all the seams the color is flaking off and showing white beneath it. I called rooms to go and they told me there was nothing they could do for me and acted like they never heard of the problem before. Obviously that isn’t true. I am very unhappy with the situation. I spent several thousand dollars. If anyone knows of a class action suit I would love to join it.

Rooms To Go
Rooms To Go
Seffner, US
Sep 16, 2021 10:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Pleas email these details to Tellus@RoomsToGo.com. -Josh

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Raeleen
WPB, US
Dec 03, 2020 3:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Purchased supposedly a leather sectional reclining sofa for over $4, 000 and the head rest is pealing after 8 months of use. They will not replace.
We purchased a leather sectional reclining sofa and spent $4, 000. Upon delivery, head rest had seam coming out so they replaced it. The same head rest after 8 months of use is pealing/discolored. The repairman said it should not happen and said we'd receive a new one. After no communication, we reached out to find that they denied the manufacturer warranty and said it was normal wear and tear. How can an 8 month old "leather" sofa have pealing/discoloration? The extended warranty does not cover this due to it being less than a year old. My husband spoke to the manager of the store and the manager stated that it could be hair products that caused this. Really? First of all, this is my husband's chair and he does not use products in his hair. We are finding that no one wants to assist. A leather sofa should not have these issues after 8 months of use. Customer service is not satisfactory.

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Leaundrae Shepherd
, US
Oct 02, 2021 2:11 am EDT
Replying to comment of Raeleen

Hi, so was this bonded leather or top grain leather? Just want to know because I am considering purchasing top grain leather from rooms to go.

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Simara Gordon Hands
, US
Oct 30, 2020 8:15 am EDT

I bought 2 leather couches from RTG June 2018 its only 2 yrs later and the leather color is wearing off on the seat the arm and where the stitching is. It looks like crap. I have to now go out and purchase new couches made with quality leather, not this junk. I am so pissed off I spent over 2, 000.00 for a junk product. Lesson learned. I have a lot of RTG furniture and its great but the couches are just pure junk.

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Leaundrae Shepherd
, US
Oct 02, 2021 2:12 am EDT

Hi, was this top grain leather or bonded leather?

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Justin Atl
, US
Dec 03, 2019 9:12 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Another victim of buying crappy bonded leather sofa from rooms to go. I went to the store and they said to contact customer service saying they were good about standing behind their product. This issue seems to be a very serious problem and could be hundreds of thousands of these crappy sofas all over the country.

What needs to happen is rooms to go needs to make the manufacturer stand behind the product and fix the problem. Or they have to fix the problem themselves.

I will post the results of my experience with customer service. I regrettably referred my friend to purchase the same sofa in white and hers peeled quicker than mine.

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mr .carlos delgadp
, US
Oct 22, 2019 11:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchase from RTG a Sophia Vergara sectional and not even a year into it ti started to peel .I call ed RTG and they said it was not covered in warranty.I Feel like I got robbed.Now a few years later it is peeling everywhere .I would like something done about this replace or repair if possible .we don't even use it and its peeling.i hear there was a suit about bonded leather which I didnt even know it was the sales man said it was real leather.

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Leaundrae Shepherd
, US
Oct 02, 2021 2:14 am EDT

So it was bonded leather and not top grain leather?

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mr .carlos delgadp
, US
Oct 22, 2019 11:47 pm EDT
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I purchase a RTG Sofia Vergadia Sofa a few years ago it started to peel in less then a year .I called and they said that it was not covered.I heard there was a law suit with the bonded leather and would like something do e about this it is less then 5 years and the sofa is peeling everywhere and we don't even use it.

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B McCarroll
, US
Jul 20, 2019 11:35 am EDT

I brought what I thought was leather sofa on 05/14/2015 My sofa is peeling so bad, I can not invite family

and friends over to my house. I contacted customer service and they told me to email pictures. I want a new living

set or my money back. I really need for someone to reach out to me about this situation because I am really

getting depressed about situation. My son in law sit on the other end of the sofa and left imprints on his jacket,

he says I have to buy him a new white jacket because he can not get the imprints off of it.

Rooms To Go
Rooms To Go
Seffner, US
Jul 22, 2019 10:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We are disappointed to hear this, and we'd be happy to look into this situation and help in any way we can. Please send us the order info associated with this purchase to TellUs@RoomsToGo.com. We look forward to hearing from you!

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Sinnedy
, US
Jul 11, 2019 12:45 am EDT

I Bought furniture from RTG several years ago and about a year and a half later it started flaking until it was completely ruined. I was told to send pictures to show us and nothing was done. I was told that it was more than one year but I’ve shown pictures to other furniture stores and they all agree that it was poor quality. I was told it was leather and only the side and back was not leather which shouldn’t be an issue because there wouldn’t be much contact with those areas. After a few years good quality should not be in that condition. Several thousand dollars was spent on something with so poor quality. It was misleading and a total scam to encourage a consumer to buy such garbage. It was well over a year since I’ve contacted show us.

Rooms To Go
Rooms To Go
Seffner, US
Jul 11, 2019 10:45 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Sinnedy

We are truly sorry to hear of your dissatisfaction and would love to get more information from you. Can you please email us with your order info and a copy of this review to TellUs@RoomsToGo.com? We hope to hear from you soon.

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Leaundrae Shepherd
, US
Oct 02, 2021 2:17 am EDT
Replying to comment of Sinnedy

Hello, do you know if it was top grain leather or bonded leather?

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Karen0812
, US
Jun 23, 2019 2:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We purchased this RTG leather sectional in late 2013 and it has been peeling badly. We were told it was real leather except for the back. We love everything else about this sectional but it looks so bad now and feels scratchy to sit on. I have heard about the class action lawsuit. Is that the only way to get my money back or is RTG issuing refunds? ;

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Rooms To Go
Rooms To Go
Seffner, US
Jun 24, 2019 10:40 am EDT
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Replying to comment of Karen0812

We're disappointed to learn about the issue you're experiencing with your sofa. Please send us your order info along with the photos and your concerns to TellUs@RoomsToGo.com and we'd be happy to look into this for you. We look forward to hearing from you!

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meshelly2
, US
Jun 15, 2019 1:31 pm EDT

We purchased a "leather" living room set from Rooms to go in Nov. 2014 for our vacation home. We only use the place 4 months/year and this year notice the "leather" is peeling. When I contacted RTG they said they could issue store credit for less that half the original purchase price-and I needed to do it before a 30 day expiration period-I would also need to pay for delivery of the replacement furniture. I see there is a class action lawsuit against RTG for misrepresenting the "leather" furniture. I too purchased an extended 3 year warranty to start after the mfg 1 year warranty-basically I have used this set for less than 20 months-and the loveseat and sofa are crap-the chair is still ok-since no one sits in it-but in order to even receive credit we need to return all 3 pieces-and do it within 30 days! WTH is that-I am not back in our vacation home until 5 months from now. I informed RTG of all of this and have not had a reply...where can I find the Class action Suit-I want to join it...

Rooms To Go
Rooms To Go
Seffner, US
Jun 18, 2019 10:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of meshelly2

We're sorry to hear you are experiencing an issue with your leather furniture. Please send us your order info to TellUs@RoomsToGo.com and we'd be happy to review this matter further. We hope to hear from you soon!

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Decima13
, US
Dec 27, 2018 12:45 pm EST

I purchased a red "leather" sectional sofa set in 2012 from Rooms to Go. I specifically asked the salesperson if it was made of real leather. He said yes, except for the back of the sofa (I had noted its texture was a bit different). He indicated all of the cushions were leather. Almost a year ago (2017) the sofa cushions started peeling and the pace has recently accelerated to where there are flakes falling into the floor everyday. This seems to be a common theme for furniture purchased during that time period...I guess they call is "bonded" leather but the salesperson didn't indicate that. What options are available to me to get reimbursed or to replace the furniture?

Rooms To Go
Rooms To Go
Seffner, US
Jan 02, 2019 1:07 pm EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Decima13

We are truly sorry to learn about the issue you are experiencing with your sofa. If you can provide a few more details, we would be happy to look into this further for you. Please email us at TellUs@RoomsToGo.com with your order info. We hope to hear from you soon!

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IPD76
TOA BAJA, US
Dec 04, 2018 9:29 am EST

I bought a sectional living room sofa 2yrs 8month ago. It was a floor furniture. They told me no warranty on it. Since everything was ok, and looks like a pretty good price, i took it. Now it's peeling and it's showing it was not genuine leather. It's like a composite. I called them and they told me cause of the time passed, they can't do a thing... I told em my complaint is not a warranty issue. It is they said it was leather, and it's not. Even when receipt don't ha a description. Headrest are worst than shown in picture. Anything I can do? Any court case resolved with a favorable result ? ipd76@yahoo.com

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Rooms To Go
Rooms To Go
Seffner, US
Dec 06, 2018 10:46 am EST
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Replying to comment of IPD76

@ IPD76 please email us photos with a close up view of the peeling area as well an an overall view of the sofa to TellUs@RoomsToGo.com and we'd be happy to look into this for you!

Rooms To Go
Rooms To Go
Seffner, US
Dec 06, 2018 10:48 am EST
Verified customer This comment was posted by a verified customer. Learn more

@IPD76 please also be sure to also include your order number or the phone number associated with your account. We hope to hear from you soon!

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Virginia Heidersberger
, US
Jun 28, 2017 11:47 am EDT

To whom it may concern:
I bought 2 leather sofa's from Rooms to Go which are now 3 years old and are peeling terribly. This is unacceptable and I would like to get new sofas or my money back.

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Rooms To Go
Rooms To Go
Seffner, US
Aug 11, 2017 1:43 pm EDT
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Virginia; Please email us the details of your order along with these images to Tellus@roomstogo.com. We hope to hear from you soon!