Rooms To Go’s earns a 3.9-star rating from 10 reviews and 987 complaints, showing that the majority of furniture shoppers are satisfied with their purchases.
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bad business
Horrible experience with this blunder of a business. My order has been messed up for two months, pieces missing, not all pieces shipped, delivery dates not set up, and partial deliveries delivered at 9 p.m. When I purchased an apartments worth of furniture, I was never informed that my sofa was on back order. When my furniture was delivered, pieces of the bed were missing, the driver wanted to set the bed up where he thought it should go after I told him where I wanted it to go and got mad, pieces of my end table were missing, and I was informed, by the driver, that my sofa was most likely back ordered since is wasn’t on the truck. It was several weeks before I received the missing piece to my bed. My sofa was to be delivered today, exactly two months after being ordered, and the wrong sofa was delivered. I have not had anything to sit on for two months and Rooms to Go had the nerve to offer me a hundred-dollar discount and another delivery date in for August, another 2 months. REALLY? The sofa I purchased sits on the floor in several locations, yet I was told by customer service, who is not trained to handle an upset costumer but is trained on rudeness, that it is against corporate policy to sell off the floor. I suppose it is corporate policy to inconvenience and lie to the customer. Now I am told that it will take two days to process the return request, a week for the store to schedule a pick up and my refund will not be issued until the WRONG sofa is picked up and ANOTHER 21 days for my refund check to be mailed to me. That spells out that I will be sitting on the floor for another MONTH.
I plan to let EVERYONE about this. It is going to be posted everywhere I can think to post
Rooms to Go is awful and I WILL NEVER shop there again.
john evans new hire
You just hired this man and he is working at your CoolSpring, Franklin, Tn store getting ready to locate to the new Murfreesboro store as manager. Get rid of this pedophile before he caused more trouble in your store. He married me while he was still married to his wife which makes him a bigamist. He was fired from Aaron's because of sexual harassment. He is a good salesman because he sold me the story that he was divorced for two years. He does not walk in a ethical manner. He is a thief! Please watch your things...He will be prosecuted for fraud. I will have camera of chanel 5 news there soon for his arrest.
store
I bought furniture from rooms to go outlet, I was not informed it was not "new".
I bought it in September 2015, one of the sofa legs was broken.
I called the store and asked to speak with supervise.
HE said they don't provide more than 1 year guarantee for the furniture and that my furniture was not even new. I did not know that because it did not say when I bought it.
I asked if he can tell me who can fix this because as per a friend this is a manufactory error, and his answer was NO, we can't help with anything.
I had an ikea sofa that was 1/5 of the price of this sofa and it lasted for 7 years and I gave it away and was still good...
This sofa I had for less than 2 years and it is broken and they cannot even be nice to tell me how to fix it.
Very bad staff, service..
I even ended up paying much more of what they told me because when you do the financial option they gave you, automatic it goes higher after 2-3 months, that I also was not told.
Not honest.
Return/ exchange policy
Recently purchased a sectional sofa from Cypress, Texas location. Upon delivery, decided the color was too dark and called to exchange it for a lighter color. To my surprise, was told there is a no exchange policy. Your sales associate never mentioned this policy. There are too many competitors out there that offer quality customer service. I will never shop at Rooms to Go again, and will post on social media my unsatisfactory experience.
The complaint has been investigated and resolved to the customer's satisfaction.
Rooms to Go delivered a couch and said they didn't send the legs for the sofa. Delivery person said all I needed to do was call customer service and they would send the legs out overnight and send someone out to install. Of course, the furniture was delivered after 6 pm on a Saturday so I had to wait until Monday morning. Monday morning the customer service rep told me the policy is that if the parts are in stock it will take 3 to 4 days to process the order. She did assure me that they would overnight the parts as soon as they got them. If they don't have the parts in stock it could be up to 90 days. The couch cannot be sat on until the legs are attached to the sofa. The mattress cannot be put in the sofa until the legs are installed. She told me that I would get an email with the tracking number. On Tuesday when I called to get a status they said that the order was being processed. On Friday when I called customer care she gave me the same story and said that the she knew the order was being processed but could not get any information from the warehouse as to whether the parts were in stock On Friday when I called the salesman he said that the only thing I could do was call customer care, I called customer care on Friday and told Liz that i wanted my set up fee returned because they did not set up and I wanted 10% off the sofa since they delivered a defective product, She said they would not give me back any money and she was emailing the warehouse as we spoke and said she would call me back as soon as she heard back from the warehouse. She would see to it that the legs would be delivered on Saturday and someone would be out there to complete the installation on Saturday, It is Friday evening and no news from Customer Care. Rooms to go should never deliver something defective and I should not have accepted the sofa. No personal service from Rooms to Go only a large network or resources who refuse to provide any service. Avoid at all costs.
Where do I begin? I placed an order in-store 16 days ago. I paid for it with a check. I canceled it the very next day because I decided the color wouldn’t work for us. I canceled it less than 24 hours after purchase, well within their policy of 48 hours for a full refund. Company policy states that I would receive my refund within 7 days. Well, here it is, 15 days later, and…..you guessed it, no refund! I called the store today, and was told that the order had not been canceled, as I had previously confirmed THREE different times, and that it would be canceled today, after which corporate would issue a refund and I would receive my check in 21 days (well outside corporate’s own window for refunds) When I called corporate, they told me that they did not “handle the money side of things”, and that I would have to deal with it on a store level, so at this point it’s obvious someone is flat-out lying to me. Coincidentally, after looking at my account, corporate told me that the store was actually, as of today, processing my refund. (Even though the store had JUST told me that corporate has to handle such matters). What it ultimately boils down to is that I, a 71-year old retired disabled veteran, will be short $1700.00 for more than a month because Rooms To Go is so utterly incompetent that I’m still having a hard time processing it! I won’t even go into the fact that, with a possible govt. default looming, I could very well not receive my Military retirement, NOR my Social Security, so that $1700 is essential to being able to cover expenses that I would normally use my retirement funds to pay for.
In closing, run far, run fast, to ANY other furniture store other than this one, because your ultimate well-being is at the bottom of the list of their concerns!
We are deeply disappointed to hear of the issues involved with your order and we would love to see if there is any way we can help! Please email us your order # and the details to TellUs@RoomsToGo.com!
My husband and I purchased power sofa and power recliner from Rooms to Go. After it was delivered we were out of town for 5 days. Now that we are back home the sofa and recliner are very uncomfortable. We paid $3000 for both pieces. I called their customer service and explained the problem to them. I was told that once the furniture is delivered there is no exchange or refund. I WILL NEVER SHOP RTG again nor would I ever recommend RTG to anyone. Now we are stuck paying $3000 for furniture that we are VERY UNHAPPY with!😡
Just moved to Florida after selling my house in connecticut. Went to rooms to go to buy some furniture and new bedroom set. Spent 8,000 dollars on a king size mattress some couches mattress base and bed room set quite alot for just those things. I had asked my sales guy about if I didn't like something if I would be able to return it or exchange it like most places do and he said it shouldn't be a problem due to the fact that I was teying out a base that moves for the first time, so I wanted to make sure it wasn't a problem. Little did I know my mattress was going to feel like sleeping on bricks and the matress at the store didn't feel like it had springs went the next day to the store, only to be told there was nothing I could do that I was basically stuck with the mattress. I truly don't understand considering ibwas willing to spend an extra 1500 to buy a purple mattress wich dosent have springs on top of this was told I couldn't return the base for a regular box spring and maybe use the rest of the money I paid for the base for something else in store.i haven't slept for days since I bought this mattress and after reading people's horror stories on here I feel like my wife and I made a huge mistake going to this place. Never ever ever ever will I buy from ROOMS TO GO again this place is absolutely uncaring about there customers and just wants there 💰 money. I hope other people are smarter and don't waste the 8000 dollars I did.
Hey there! We caught your other post and have replied. Please send your order info and the details to TellUs@RoomsToGo.com so we can look into your issues.-Kareda
Awful customer service. Bought an ottoman and once it was delivered, it looked different in our home. Tried to get it exchanged after they said no return and they said no exchange policy. They said they could do a one time exception for an exchange but I would incur a delivery charge. Was never told any of this by the salesperson. They only want your money and now we are stuck with an ottoman we don’t love. Would prefer complete refund. Can’t believe the rude and short customer service attitudes from all personnel at the store regarding this situation. So many other furniture stores to shop from that have better policies and service. Will not ever be shopping here again.
I WILL NEVER SHOP AT ROOMS TO GO EVER!
RETURN POLICY OF 48 HOURS IS IMPOSSIBLE IF YOU ARE NOT THERE TO EXCEPT YOUR ONLINE PURCHASE AT THE DOOR! MY HUSBAND HAPPENED TO BE IN THE HOSPITAL AT THE TIME.
They have no remorse or kindness on their staff or on phones.
They are SO COLD!
Jill Mangione
Texas USA
Please send your order details to TellUs@RoomsToGo.com and we'd be happy to look into this for you!
Purchased a table from ROOMS to Go. It was delivered 20 days ago. We moved a couple of days ago. When we went to take the table apart the installers had stripped out all the screws. In addition the table was ordered in March and delivered in June. Between that time frame we sold our house and itbdies not fit in the new house. RTG said once we take receipt of the furniture it can not be returned. I just can't believe the company does not have a return policy! Now I am stuck with a table I can not use! Shame on RTG!
I purchased expensive leather set abs was told it was new and is would get in delivered in a week. They had it two colors and both were available when I changed the color they delivers two pieces and was told had to wait 5 months for other. I could not cancel since they had delivered the two pieces already. Also wasn’t told had to pay separate warranty for each piece like other sofas which is one price for entire furniture. Furniture is big for living room area doesn’t look right and not as comfy as expected for the price I paid. Now I’m stick with expensive furniture that doesn’t fit nor look right in my living room. I tried calling to inform of issue and was told they couldn’t do much and no refund can be granted. I’m extremely unhappy with th service. And again never told of 48 hour refund policy. Which makes no sense. How would you know if sofa fits it looks right until you get it into yr home. I will not shop rooms to go again and discourage others to shop There neither. Also still don’t have all pieces but being charged for it.
Ordered a couch set from Rooms to Go. Saw the same set in a different color in the showroom… received the couches day before yesterday and they are awful. So stiff and the angle forces your head forward. The cushions are like rocks. Found out the hard way that there is no return policy. Called and talked to several different people and there are absolutely no options… once they have your money they don’t care. I remember them saying there was a 48 hour return window, apparently that is only BEFORE DELIVERY. Once it’s delivered, you are stuck with the merchandise. I will never shop rooms to go again. There are too many reputable companies out there that are much more customer service friendly. I will advise against shopping at rooms to go to anyone now. Very expensive mistake just to be told that I am stuck with them.
Showed salesman a beautyrest black c-plush mattress I wanted and he ordered me a beautyrest x-plush mattress. When my Beautyrest mattress was delivered and set up it was super hard. I told my husband the bed in the showroom was so much softer and it was black. Well I went into the website and sure enough saw it was a totally different mattress they ordered me. The mattress I wanted was about 1000 dollars more, but I'm willing to pay anything to help me get back pain relief due to having 2 spine surgeries and living with a cage and screws in my back. I need an exchange and read that their are no exchanges. I'm not going to pay $3200 for a mattress that's going to hurt me more. For that I would have stayed with my old soft pillowtop mattress... PLEASE HELP ME GET THE MATTRESS I WANTED AND DESPERATELY NEED!
We are so sorry to hear you received the wrong mattress. Please email your order info and details to TellUs@RoomsToGo.com so we can look into this.
#[protected] curved bench
We ordered close to $5, 000 worth of furniture from RTG this transaction on 1-24-15. The curved bench ([protected]) cracked within the first year we had it on the seams. Called and it was replaced with out issue around March of 2016. This past Saturday we spent another $2, 000 on furniture and while there I asked about the bench because AGAIN we have cracking on the bench. I have had no issues with cracking on the chairs that are the same material.
The sales person stated he has heard of issues with that and I should call again and see what could be done.
Spoke to Kathy today (5-31-17) at customer service. She tells me there is nothing anyone can do for me. The system does not allow her to add anything it will kick it back because it is out of service dates. Asked to speak to a manger and was told the system won't allow them to do anything either.
I am requesting a new bench to replace the one that is cracking. This bench is 14 months old. It should NOT be cracking. We have spent a lot of money on furniture at RTG and have been happy. Please contact me for replacement [protected]@austin.rr.com [protected]
serta mattress
I am totally dissatisfied with rooms to go. I will never recommend anyone or shop again at one of there stores. Very rude no compassion for disable ones make sure you find out about return an refund policy before you purchase anything, because you stuck like chuck. Purchased a defective mattress reached out to them to pay for for a upgrade one to no avail. Had to wait until they send out a representative to confirm the mattress was defective.
I end up purchasing a mattress an boxspring directly from Serta. I explain to them that I just loss my wife and just getting out of the hospital for kidney failure, my daughter move in with me and need a bed right away. I told them I'm not looking for any free, just wanted a refund, charge me for restocking fee because I don't have money to waste. They said no. Store credit or pick something else out. I explained to them I do not need any thing else all my other furniture is new. I ended up take my sister back with me an told her to pick something out that she may be able to use as a gift. Which I really need the money to help pay for medical bills." STAY AWAY FROM ROOM TOGO BAD CUSTOMER SERVICE"
white sectional
Ordered white sectional on May 5th. They delivered on May 12th wrong sectional mix pieces black/white. Had to wait until May 18th to get a new delivery only to be pushed from a 12-4 window to a 2-6 window to they will be there before 8. Customer service is a joke as they accept no responsibility or accommodations for their errors. Warehouse doesn't pay attention to detail (pulling wrong order) not to mention the customer looses a day of pay fooling with the shenanigans. I bet you rooms to go didn't loose not one penny as I sat all day waiting on delivery. PISSED...account closed along with two other accounts of unsatisfied consumers. QUALITY OF SERVICE IS OVERRATED.
laf sofa onyx
I bought a sectional leather sofa november 17, 2014. I waited in line and researched about this product and got very good reviews on it, so I went ahead and bought this sofa and along with the sofa I bought the full extended warranty.
It has been 2 years and 1 month since the initial purchase and I started observing flaking in on parts of the sofa (See image). Oncei saw this, I called rooms to go customer service and I was told that this 'flaking' is not covered. Again I went to the store I orginally purchased the sofa at to see if there was anything they could do at the store. This time I went with proof, pictures of the flaking on the sofa. When I talked to the store manager I was told that the extended warranty covers only food and liquid stains. So, I tried to talk to them and they were very adamant and not being compliant at all, just saying that they can not do anything because this issue is not covered in the warranty.
Alright, the sofa is very moderately used, so my quesiton is possbily how will there be food or liquid stains on a leather sofa. Okay, so what I do not understand is, why say that the warranty being sold to customers covers everyhting and any sort of problems! And when I told them that I am noticing damage, nothing is covered. How is this possible? The way they told me about their warranty made me feel like the products are only meant to be used as show pieces but not as somehting we can use, like sitting and resting on the sofa. This is ridiculous!
Rooms to go is doing unethical business, they are directly lying to the customers, conceiling the facts! If this is the way they are going to do business, then I will never go back to this store, blatantly lying to their customers just to get money out of us! If this is the case, then I will make sure that I will never set foot in that store again and make sure the people around me will not be going into that store at all! I was so influenced that I bought a bed with rtg, also a very horrible idea. Right when I was thinking about buying another product with them, this happened and now they have completely lost all of my trust, never will I ever buy anything from them. I advise people who want to shop at this store, not to, look in another direction! Don't waste your money on horrible quality materials!
delivery
I ordered a walnut 6 piece Mango table and chairs. Delivery window is 4 hours therefore someone needs to take off of work to be home. Today my Husband did that. Delivery arrived with 5 out of 6 chairs and we are not being expected to take another 4 hours out of our schedule and time to meet there need in order to get final chair. The customer service representative that I first spoke with Cynthia was I have to admit professional even though I was unhappy. I asked to speak with a manager in order to report my feelings about the situation She transferred me to someone named "Connor" maybe he was a manager but he was rude and I knew no point in voicing my thoughts as it was clear from the get go that he did not care. Rooms to GO should go out of their way to correct a wrong not expect the customer to.
worst day for my daughter mind you she is 8 years old
I bought a bunk bed for my daughter cost me 1200 dollars. delivery comes and doesn't even try to put the bed in the room when they tell no nop the stares wont go in. they advise my to go buy a knew one. then they left my daughter without a bed. shes crying they didn't care and were very rude. If your employers are so rude I at least expect them to to a good job
polyester couches
A year ago we bought a set of polyester material. We asked the sale person if that material it won't pill by the time, she told us the will never happen. We have the guaranty and now they're making us pay the delivery plus the guarantee for the new couches the we are getting. My husband and I we're Unhappy for all this situation; our son it's three months old and he has many allergic reactions. We called Rooms to go corporation to tell them we don't want to buy or get anything from rooms to go we just want our credit back without getting nothing, cause I don't even knw what's good in there.
return policy
I Purchased a couch and recliner. The recliner is too large for the room and I checked with the store regarding any options that we may have. The total cost of the pair was almost $3, 200 delivered. They offered to take the chair back and give us a store credit. The chair was $574.28 and they gave a low ball offer of $300 in store credit. If we purchased another item and had it delivered and with taxes there would only be about $175 in purchasing power left. I would be better off selling the chair than return it to the store. I understand there is a cost to return the chair but I believe they are taking advantage of the situation. They must think they are the only furniture store in the area. Having repeat customers must not be part of their business model.
sectional, ottoman, table, & lamp
My coach is now sagging to the floor, the material is of poor quality, faded and stained regardless of protection added via R2G. They sent the wrong table and never replaced it with the correct one. The lamp had a hairline crack that they never replaced. The ottoman is mishapen. They sent two dudes who didn't speak English that left everything in boxes and in the wrong area of the home. Now my warranty that I DIDN'T want doesn't even protect my actual issues. Poor customer service.
The complaint has been investigated and resolved to the customer's satisfaction.
poor quality products
I was asked on Twitter by @Roomstogo to fill out this complaint form:
I purchased the Highland Park Pearl 5 Pc Counter Height Dining Room set and within the first year I noticed the set was not holding up and looks horrible. With normal daily use the material on the seats, especially the bench, was snagging easily from jean pockets, rough clothing, etc. and gets easily stained from dyes in clothing. I contacted Rooms To Go to see what could be done...after all I purchased one of their more expensive sets thinking it would hold up, yet that proved to be completely untrue...and all I got from them was "there's nothing we can do, your past warranty"! In my opinion, this is NOT how you handle customers who have invested a lot of money with the company and certainly not after the set is less than 2 yrs old! In the future, I will go to another furniture store in my area, pay a little more, but know I'm getting quality products that will last...and a much better warranty.
The complaint has been investigated and resolved to the customer's satisfaction.
To whom it may concern this is my second time sending the pictures of my furniture Michael. Harrington thanks
order delivered was incorrect
I have received merchandise that did not fit the order we made in the store but I am getting no satisfaction from the local store, Gulfport, MS #684. Order number is [protected], Phone [protected].
My wife and I went to the store, #684, on January 14th, 2017 to see if we could find a bed for a room in our home. We found a bed that met our needs and worked with the salesman, Justin Barnes (038300), to order the bed. We asked for a full size bed with a full size mattress. Justin put in the order on the computer and my wife noticed that he put in a twin size by mistake. She asked him to correct it and he said he would as he completed the order. Then he started pitching us other items we needed like a mattress cover and Bunkie board, which we accepted. He then put that info in the computer and quoted us a price, $1053.91, which we accepted. I then signed a second terminal, not seeing the order just a signature line. We left the store at that point.
On January 24th the delivery truck showed up. I showed them where I wanted the bed and went back to my home office to work as they put things together. The delivery person came to me and explained we had a twin bed frame with a full mattress and accessories. I called Justin at his office and explained that we had a problem since we had ordered a full size bed. Justin told me on that call that the error was his fault and he would correct it. He stated that I would receive the full size bed frame at no more cost to me. He told me he would call me back later that day. He didn’t call.
A few days later I called to get the updated order number ([protected]) and a delivery date. Justin told me the full sized frame would be delivered on February 8th. I asked if there was any extra charge and he told me that he had taken care of that since it was his fault we had the wrong bed.
We received a call a few days later that went on our voice mail that we had to pay an extra $133.74 to get the full sized bed. I called Justin on January 31st to ask what was going on. He told me he would talk to his manager and get it straightened out and then call me back. He never called.
On February 3rd I called and was told Justin was busy. I left a message for him to call me back. He never did. I called again on February 6th and Justin was not in the office. I talked to another salesman (don’t remember his name) and was told that I needed to pay the extra money to get our bed. I told him I was not going to do that. I told him to come get the stuff delivered out of my house and give me a refund. He told that the company did not allow that. He said he would talk to the store manager and have him give me a call back. No one called.
I called on February 7th and left a message for the manager. He never called. I called on February 9th and talked to Justin at length about the issue. Now he was telling me I had to pay the extra money to get my correct bed. He told me he would talk to the manager and call me back. He never called.
I called your Customer Service Number and spoke to a person there. I was told that I had to work out the issue with the store because he had no power to fix the issue. I told him I was trying to work it out but was not getting anywhere. So, your customer service was no help at all.
I called the store again on February 10th at 1:21PM and left a message for the manager. I never got a call back and I waited 2 hours for a call. So my wife and I went back to the store to talk to the manager. (this is a distance of 20 miles one way which is why I was trying to solve this via phone) After I explained the situation and all of the phone calls and all the times he was supposed to call us he told us that no one had told him anything about this issue. He actually was angry at me for even mentioning that his people had not told him. Frankly, I did not believe he heard nothing about this issue beforehand. Then he went in his office to find a solution. He returned about 10 minutes later to say that he could give us a $100 store credit. I told him that was unacceptable since the problem was not my fault that the order was screwed up. I told him I wanted him to send someone out to the house to pick it all up and give me a full refund. He refused. I told him I needed that done or I would have to go to talk to a lawyer. He pushed the order paper into my hands and walked away saying he was done talking to us.
At this point I am at my wit’s end. I need this resolved. I acted in good faith working with the salesman to correct this problem HE created and got promises that were not fulfilled. I have tried your customer service number and got a run around as well that they were not able to help me. How is that possible?
So, I am writing to you expecting a resolution. As it stands I will never set foot in that store again. The way we have been treated by your company on this issue is abominable. I am appalled at the lack of customer service skills or appreciation.
So, at this point I expect one of two things to happen:
1. Someone comes out here and picks up this merchandise and give us full refund in the manner of my purchase ($500 cash and $553.91 to my credit card). I have attached a JPG of the merchandise which is still sitting as the delivery people left it, untouched and unwrapped.
2. Someone comes out here with the correct full size bed frame and completes my original order.
Those are the only 2 choices. If I do not receive one of these two in response to this email I will contact my attorney.
bonded leather failure
I purchased a bonded leather sectional sofa from Rooms to Fo 02/15/2015. November, 2015 I called about the leather on the end recliner cracking and losing it's color. Rooms to Go sent out a gentleman to "repair and assess" the problem. He sanded the spots and spray painted the areas with a can of hideous smelling spray paint. The problem reappeared. I called again last August because the problem reappeared again in same places. I was told it was out of warranty. I informed them I had purchased the bonded leather thee year warranty. She informed me the warranty only covers stains caused by food and beverages. Salesman sure didn't explain that point. Cost $110.00. It is called Force Field Leather Protection. I decided I would just replace the recliner section that is damaged. Called local RTG and was told the unit has been discontinued. Lady suggested I send photos and complain to a website called showusatroomstogo.com. There is no such website. I have obviously been duped again. I knew I should have gone to Havertys but liked RTG style better.
The complaint has been investigated and resolved to the customer's satisfaction.
Yet the they sell real leather furniture lol. Unfortunately same for me I just got two leather couches on sale. Now I understand why they were on sale. But not even a year later there's holes and leather tears. Me and my partner are always working and only home really on the weekends. It's just unfortunate we have had it for such a short time and it's already tearing...
Btw we have no pets as well.
We would be happy to look into that for you! Just send us an email to TellUs@RoomsToGo.com with your order info and the details. We hope to hear from you soon.
We are deeply disappointed to hear of the issues involved with your order and we would love to see if there is any way we can help! Please email us your order # and the details to TellUs@RoomsToGo.com
Yep the same thing happened to me. They sell it as leather but it is pleather. When I contacted them they immediately allowed me to do a reselect. I had paid off my account so a few weeks later, they closed my credit account. Baseless resasons. I think that it is time for a class action lawsuit against them.
We purchased this RTG leather sectional in 2015 and it started peeling & fading badly 3-4 years later. We were told it was Real leather but have since found out its "Bonded Leather" and there was a class action law suit against RTO and a "Recall" was issued.
Prior to my findings, I went up to the RTO store, twice, and I called RTO customer service in 2019 and 2021. Each time I was told there was not a "Recall" for this sectional, so I didn't pursue it, until, Sunday, Feb 20, 2022, when I went to RTO because of their Presidential Sale on Mattresses. I got a wonderful sales rep name Cheri, and she told me there was indeed an issue with the sectional we bought and to call customer service. We also made a $4,000+ mattress purchase.
After leaving, I decided to once again called RTO customer service on Tuesday, Feb 22, 2022, and was told again that there was no "Recall' on this sectional. I asked to be transferred to a supervisor, and after "much resistant" from Xiaire and Vickie, they transferred me to Cynthia.
After much discussion with Cynthia, and her checking with her upper line, she called me back and said "RTO will not do anything because the time had passed for RTO to take care of it".
Needless to say I'm not happy and I feel this is "Not Good Customer Service". I was given the run around in 2019, 2021, and almost in 2022. I never received notice from RTO, or Anyone, that there was a Class Action Lawsuit, like I have from other companies when there's one, and the fact still remains RTO Sold This to us and It's Still and Unresolved Problem for us as your customer! We didn't cause this to happen!
I'm still looking for a Resolution and need to know what the next step is for you to help me?
We are disappointed to learn of the issues with your furniture. Please email your order info and details to TellUs@RoomsToGo.com so we can look into this.
I have a similar story as yours and with a sofa and loveseat I purchased from RTG. I was never notified at all and I think I will be seeking legal help. This is ridiculous for my furniture to peel like this when I was told it was real furniture when purchased.
We purchased a Rooms To Go couch and living room furniture about five years that clearly has major failure is due to poor manufacturing. When contacted we were simply told that it is out of warranty and there is nothing further they can do. This is not right as there is clearly an issue with the bonded leather. Please see photos. I know that we are not alone with this as I have read many complaint on different platforms. They should really step up to the plate and do what's right.
Hey, we are so sorry to hear about your situation. We would love to see if there is any way we can help! Please shoot us an email with your order # and the details to TellUs@RoomToGo.com. We hope to hear from you soon.
We purchased a Cindy Crawford Living Room Set at Rooms to Go about five years ago. The bonded leather portions are cracking and peeling on all pieces, clearly a manufacturing problem. When contacted there response was sorry your set is out of warranty and there is nothing we can do for you. We hope you don't find this too frustrating. To make things worse this furniture hardly ever gets used. Feeling ripped off to say the very least. I know this happening to many folks who have purchased the same set. Rooms TO GO should step up to the plate and do what's right. Instead they have slunk away and left us with a piece of junk.
Was it top grain or bonded leather?
This is horrible. Was this top grain or bonded leather?
I had a similar problem with my furniture flaking. I bought 7 chairs for my movie theater in 2016. The chairs started flaking after a few months, even though no one sat in most of the chairs. I reported this to Rooms To Go, but the lady told me that there was nothing they could do but give me a discount on replacement chairs. Why would anyone with any rational thinking buy the same chairs, even at discount, only to have the same thing happen again. These chairs are faulty and they know it.
Interestingly, I was discussing the situation with a friend, who had the same experience with Rooms To Go leather furniture.
We're so sorry you had issues with your chairs and we would be happy to look into this. Please send us an email with your order # and the details to TellUs@RoomsToGo.com -Zoe
We also purchased a sofa and loveseat with the bonded leather from rooms to go. They happen to be in a room that is not used very much and have pretty much been used once or twice a year for the past five years. Now at all the seams the color is flaking off and showing white beneath it. I called rooms to go and they told me there was nothing they could do for me and acted like they never heard of the problem before. Obviously that isn’t true. I am very unhappy with the situation. I spent several thousand dollars. If anyone knows of a class action suit I would love to join it.
Pleas email these details to Tellus@RoomsToGo.com. -Josh
Purchased supposedly a leather sectional reclining sofa for over $4, 000 and the head rest is pealing after 8 months of use. They will not replace.
We purchased a leather sectional reclining sofa and spent $4, 000. Upon delivery, head rest had seam coming out so they replaced it. The same head rest after 8 months of use is pealing/discolored. The repairman said it should not happen and said we'd receive a new one. After no communication, we reached out to find that they denied the manufacturer warranty and said it was normal wear and tear. How can an 8 month old "leather" sofa have pealing/discoloration? The extended warranty does not cover this due to it being less than a year old. My husband spoke to the manager of the store and the manager stated that it could be hair products that caused this. Really? First of all, this is my husband's chair and he does not use products in his hair. We are finding that no one wants to assist. A leather sofa should not have these issues after 8 months of use. Customer service is not satisfactory.
Hi, so was this bonded leather or top grain leather? Just want to know because I am considering purchasing top grain leather from rooms to go.
I bought 2 leather couches from RTG June 2018 its only 2 yrs later and the leather color is wearing off on the seat the arm and where the stitching is. It looks like crap. I have to now go out and purchase new couches made with quality leather, not this junk. I am so pissed off I spent over 2, 000.00 for a junk product. Lesson learned. I have a lot of RTG furniture and its great but the couches are just pure junk.
Hi, was this top grain leather or bonded leather?
customer service
I've sent 2 emails with no response. Your customer service reps are rude, disrespectful and should be unemployed. To hang up on customers multiple times, call you a liar and give no assistance what's so ever. They are not problem solvers and should be out of busIness if you cannot take care of your customers. It's pathetic. I will never buy a piece of furniture from Rooms to go again and would never recommend this company to anyone.
dining room table
On 08/08/15 we buy the dining room set. After the year we buy the set the table start pelling off on the top. I call customer service and since we buy the extend warranty they said the will send a technician to check the table so i file the report on 11/10/15 they check the table on 11/23. The technician said he can't fixed so he will talk to costumer service took pictures and left. A week later customer service call me to tell me the extended warranty denied the claim. So i call the warranty and they said it was customer service in rooms to go. They make another appointment for 12/23/16 and another technician came and the same took pictures and left. Rooms to go call me and they said my claim was denied cause it was not manufactured defect. And when i buy the dining room the salesman told us that the extended warranty will cover anything.
claymore park bedroom set
Claymore Park black panel bedroom
purchased in September 2015.
Corner of chest is splitting cracking. First repair done in March 2016. Noticed yesterday that it is splitting again! Same exact spot. Soon the corner will fall off of the chest. Customer service could not help. Out of warranty. Even though a previous repair was done.
Side boards on the king bed split (cracked). Like dry wood splitting apart. Even though these boards are decorative and only hold the head board and foot board together. Replaced in October.
Bottom of night stand wood split and cracked. Replaced in October.
So there is a history with this furniture to have problems and issues with splitting and cracking. I am still making payments on this furniture and it is known to be defective. My previous bedroom set purchased from another furniture company lasted 25 years. No issues, no cracking/splitting. Nothing defective. It is sad, frustrating and horrible that after a year and a half to have this many issues with this bedroom set. What is going to happen 5 years down the road?
I
This furniture is HORRIBLE bought the off- white from rooms -to-go. Exactly year and 3 months (warranty is a year) it started developing yellow spots on the paint. On every piece we bought 5. Called rooms to goarms they would honor or even attempt to get in touch with manufacturer.
my couch is peeling
we purchesed a couch from rooms to go less than a year ago and not even four months after it started peeling at the seems and then all over the sitting area .this is couch that is hardly ever used do to the fact we work all week and the only time we use it is on the weekends . we would like this issue resolved soon as posible .
i would like to exchange for something different.
date: feb. 09, 2016
agreement #mnf0140
item # [protected]
model# sfa500
I purchased this bonded leather set about 21/2 years ago. The head rest on loveseat is peeling and flaking. The corners on console are worn out this set does not get much use. I went to where I purchased from myrtle beach sc and was told to send a picture of the damage. Attached is a few pictures. I would like this either repaired or replaced! Thank you Linda Rizzuti Burzo
Overview of Rooms To Go complaint handling
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Rooms To Go Contacts
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Rooms To Go phone numbers+1 (888) 709-5380+1 (888) 709-5380Click up if you have successfully reached Rooms To Go by calling +1 (888) 709-5380 phone number 2 2 users reported that they have successfully reached Rooms To Go by calling +1 (888) 709-5380 phone number Click down if you have unsuccessfully reached Rooms To Go by calling +1 (888) 709-5380 phone number 0 0 users reported that they have UNsuccessfully reached Rooms To Go by calling +1 (888) 709-5380 phone number100%Confidence scoreInternet Sales+1 (800) 766-6786+1 (800) 766-6786Click up if you have successfully reached Rooms To Go by calling +1 (800) 766-6786 phone number 0 0 users reported that they have successfully reached Rooms To Go by calling +1 (800) 766-6786 phone number Click down if you have unsuccessfully reached Rooms To Go by calling +1 (800) 766-6786 phone number 0 0 users reported that they have UNsuccessfully reached Rooms To Go by calling +1 (800) 766-6786 phone numberOther Inquiries
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Rooms To Go emailstellus@roomstogo.com100%Confidence score: 100%Supportonlinesupport@roomstogo.com100%Confidence score: 100%Supportcustomerservice@roomstogo.com96%Confidence score: 96%Customer service
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Rooms To Go address11540 Highway 92 East, Seffner, Florida, 33584, United States
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