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10000 Katy Fwy, Houston, TX, 77055, US
Fri 10:00 am - 9:00 pm Working Hours
Sun:11:00 am - 6:00 pm
Mon:10:00 am - 9:00 pm
Tue:10:00 am - 9:00 pm
Wed:10:00 am - 9:00 pm
Thu:10:00 am - 9:00 pm
Fri:10:00 am - 9:00 pm
Sat:10:00 am - 9:00 pm

Reviews and Complaints

Sep 28, 2020

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Rooms To Go — Cindy crawford power recliner — general "customer care"

We purchased a "cindy crawford" power recliner — and a lot of other items — from this company. After...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Rooms To Gobedroom set

I bought a bedroom set about 3 weeks ago and my furniture was supposed to be delivered today on 07/26/19 and I never received it. I called a few days ago and change my address and I received a phone call confirming my delivery for today with the new address. I called to check on the status today and they said that my furniture had been delivered when I never got it. I called customer service and they told me I have to wait until Monday after 4PM to reschedule my delivery. In the meantime I have to be at my new apartment with no furniture and have to sleep on the floor. That is insane and not acceptable. No one was able to help me and they don't know where my furniture is at. That's very unprofessional.

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    RESOLVED

    The complaint has been investigated and resolved to the customer's satisfaction.

    1 Response
    • TellUsRTG Aug 01, 2019
      This comment was posted by
      a verified customer
      Verified customer

      We’re sorry to hear that your delivery did not arrive as scheduled. We appreciate you shopping with us, and we apologize that we did not deliver on your expectations. Please email us with your order info and a copy of this review to [email protected] and we will do our best to make this right!

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    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Rooms to Go: 10,000 Katy Frwyprincess bed set in white

    On December 24th the bed set was deliver but with scratches and paint issues and since then after 3 delivery intents we have not yet received a nice looking bed set. Even the delivery drivers tell us that All customers that have bought this specific bedding furniture set have complained and still I don not understand why Rooms to Go still have the collection on the floor for sale. I have been told it is a manufacturer paint defect so why still willing to sell. I am very disappointed because on the 3rd delivery time there was a manager that did an inspection of the set and still decided to delivered it to me, which I did not accept. The set was even worse! I am not happy of the way our issue is taken care! Room to Go personnel don't care of their customer satisfaction!

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      • TellUsRTG Jan 18, 2016
        This comment was posted by
        a verified customer
        Verified customer

        This is definitely not the experience we expect our customers to have. Are you able to send us your order info to [email protected]?

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      ADVERTISIMENT

      Rooms To Go — Horribly delivery time, no stock availability

      Geez. Don't ever buy from these people by visiting the showroom floor, it is a waste of time. They have...

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