Rooms To Go review: sofa warranty

Sep 14, 2025 | 8:51 pm EDT

I purchased a leather sectional sofa in 2022 for over 5000.00, I purchased the warranty which ends in 10/2025. I reported accidental punctures that were noticed a few days after I had work done In my home. I immediately called and put in a claim, the fortegra company sent a technician who told me he would order new pieces due to the puncture holes and one piece he would take to his workshop and repair. I was notified 3 days later that my claim was DENIED as the punctures were decided to be scratches by someone at fortegra. I asked the woman on the phone how could a puncture be called a scratch-after reviewing their warranty literature I realized they do NOT cover scratches and they call everything a scratch so they can deny the claim. It is obvious these are tiny holes/punctures and not a scratch-l called the Naples florida store and sent pictures to the manager who lied and said he would contact corporate and reach out asap. Never heard back from him. DONT buy the warranty they lie and say the obvious accidental punctures and scratches so they can deny deny deny.
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