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Bob's Discount Furniture Complaints & Reviews

Bob's Discount Furniture / awful delivery and customer service

MMThomas1982 on Oct 15, 2018

My fiancee (now wife) and I purchased a bedroom set through Bob's website in early August, shortly after purchasing our home, and also paid the $109 delivery and assembly fee. It took no less than 4 delivery attempts by Bob's in order to completely deliver the entire bedroom set. The first...

Bob's Discount Furniture / delivery services

Sussy1955 on Oct 12, 2018

I bought a sleeper sofa I am very upset with the delivery service given to me today the employees of the delivery, they never tried upload it the sofa, they just looked at the stairs and I live on a third floor and they told me that I would not fit on the stairs without even trying, I asked...

Bob's Discount Furniture / bed and frame

JoAnne Brett Simms on Oct 11, 2018

Bought a full size adjustable bed. It was a #5 firmness. When you adjusted it my feet slid off the end and I am not tall also it was too hard. I was told you had to break it in. I went back to W. Springfield BOB's I upgraded to a Queen and paid the difference a went down to a 4 . I can NOT...

Bob's Discount Furniture / delivery driver

mmd403 on Oct 11, 2018

I was in traffic on Aiken St in Lowell MA on 10/11/18 at 8am. Traffic was at a standstill and even though there was a green light, a car two cars in front of the Bob's Furniture truck was unable to turn without blocking the intersection. The truck passed the other cars on the left, and...

Bob's Discount Furniture / clearance purchase

Katrina Mercer on Oct 11, 2018

I purchased a sectional from the clearance department in Secaucus, NJ on Monday 10/08/2018. It was noted in the system that I will pick up before Thursday due to complications with my schedule. I came in on Wednesday 10/10/2018 to pick up my sectional and I was told that it was resold due...

Bob's Discount Furniture / goof proof customer service

Seriously Bob's? on Oct 4, 2018

After 2 weeks of multiple phones calls resulting in hours of waiting to speak with a representative, I was finally connected customer service to file a claim over an accidental tear in my couch. Because the couch was purchased by my husband at the time and we were since divorced, and my...

Bob's Discount Furniture / miscommunication and disturbance

Shaline on Sep 29, 2018

I ordered a king size bedroom set and mattress, they delivered a king size bedroom with a queen mattress (9/14/18) but I did not accept the mattress since it would be no used to me. They then brought my king size mattress 9/22/18. My husband left work half day Friday for the delivery and...

Bob's Discount Furniture / queen size bed foundation

Debra M Ouellette on Sep 27, 2018

The Foundation for our new bed has broken in the center and is squeaking really bad and we feel like we are going to end up on the floor at times. This Foundation was not a standard size because our bed would be to high. We opted for a 5" I think, instead of the standard one. We haven't...

Bob's Discount Furniture / customer service; night stand; store

Kim Dallas on Sep 27, 2018

I purchased a dresser in july from bob's that arrived damaged and I had to go through all sorts of issues to get it replaced, which finally happened. I then ordered a night stand in july and paid for it right away and told them I would pick it up at the store instead of paying as much...

Bob's Furniture / bed frame

Brandi P on Sep 12, 2018

I purchased a bed from BOBS Farmingdale NY in 2016. The Bed was held together fine for the FIRST couple yrs but I had to move and to move I had to disassemble the bed. Before I could even do this I sat on my bed only to have it fall from under me on July 28, 2018. I had sat on my bed to...

Bob's Discount Furniture / broken mechanism for a queen sofa bed

Diana Sexton on Sep 10, 2018

I purchased a sofa bed on 7/13/2015. I call Bob's Good Proof and informed that the sofa bed was broken. They sent someone to look at ion June 26, 2918. I was told that they would replace the mechanism to repair the bed. To date, I have not received notice of the mechanism arriving. I made...

Bob's Discount Furniture / ashton 4 piece sectional claim#5847700

Zulma I Lopez-Ramos on Sep 7, 2018

To Whom It May Concern: It is with deep regret that I find myself having to write this letter. Almost two years ago, I purchased my dream home. I was excited to furnish it and make it how I had always envisioned. I knew Bobs Furniture was the place to help me bring my vision to life...

Bob's Discount Furniture / delivery drivers unsafe/life threatening driving

Vernell Robinson on Sep 6, 2018

On Tuesday, September 4, 2018 at approximately 5:00 p.m., traveling Northbound on the three lane DC295 road, about 200 yards before the Nannie Helen Burroughs Ave N.E. exit, one of your drivers in a Bob's Discount Furniture truck (license plate #5DE7473) was driving recklessly and showed...

Bob's Discount Furniture / defective and damaged furniture, not reviewing while order!

Diana Levinson on Aug 23, 2018

My son, ordered $ 2, 940.51 worth of furniture through Bob's in Scarborough, Maine, (on 8/9/18 and delivery date: 8/23/18 ..order # 10477008, and customer # 4670538) . A couch that reclined ( both sides) a wide recliner, a high top table, 4 chairs, bench, 2 endtables, one nesting kind and...

Bob's Furniture / bedroom set

Laura Giglio on Aug 20, 2018

INV# 85570732 (Delivery Date: August 15, 2018) Headboard/footboard arrived cracked and had paint drips. Delivery men said I needed to call to arrange for an exchange. Did that - had to wait another week for delivery. Delivery window of 4 hours MISSED. The Bob's Furniture APP actually said the...

Bob's Discount Furniture / service schedule failed

Me on Aug 16, 2018

My name is Marie Attia. Today (8- 16-18), my service was scheduled from 1:45-3:45. I was here all the time. Then, at 1:54 I was told they would arrive in 30 minutes. But, when nobody came, I called customer service to see what was going on, and I was told that nobody answered the door...

Bob's Discount Furniture / lift chair

Pat Rondeau on Aug 16, 2018

Order #7448168 Customer #2130235 Purchased Lift Chair 11/13/16. On 8/10/18 brought daughter home from hospital after major low back surgery to sleep in lift chair because of limitations. On 8/11/18 chair would not function, up or down, called store sent rep to check out, he said we needed a...

Bob's Discount Furniture / couch and chair table and chairs

Stephanieo2955 on Aug 14, 2018

I bought furniture from Bobs on 11/10/2017 My chair which is supposedly real leather has changed color also my leather couch has its decorative pins that holds leather to couch are coming out. I Have not even had them for a year and they are fallen apart. Also bought a kitchen table and six...

Bob's Discount Furniture / return on unsatisfactory salesman

PriscillaB302 on Aug 13, 2018

On June 9 of this year my husband and I purchased a mattress and adjustable bed frame.. The purchase was made shortly before closing. The salesperson assured us that if we were not satisfied with the mattress we could return it. We called about 3-5 days later and were told we had to sleep...

Bobs Discount Furniture / love seat and sofa

Dinero771 on Aug 7, 2018

I purchased a living seat from bobs furniture with a 5 year goof proof plan I reported damage to the furniture they came repaired it same thing happened they came repaired they screws that going in to the frame of the chair are repeatedly coming out because it's stripped from driving the...