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Bob's Discount Furniture Complaints & Reviews

Bob's Discount Furniture / recliner sofa

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Ali on Nov 28, 2018

The mid wodden part of sofa is loose or cracked unknown . The part is internal so it cannot be fixed as per second tech. Their tech came twice both the answers were different.bobs customer service is so horrible they said it will not be covered under manufacture warranty. Which cannot be...

Bob's Discount Furniture / living room furniture

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Repair and fix on Nov 12, 2018

I purchased living room furniture in February 2017. I purchased goof proof protection as well. The frame on my sofa as well as the recliner broke. Bob sent someone to my home this past Friday to examine the furniture. I was told by the person that the frame was broken on the sofa ( he...

Bob's Discount Furniture / quality of item/ repair or replacement

Ma
Mathew Tsomides on Oct 29, 2018

My wife and I furnished our entire house with furniture from Bobs Discount Furniture two years ago. The couch and loveseat we purchased is made of a leather material. Recently the couch cushions have severely peeled. The remainder of the couch is in fine condition as well as the loveseat...

Bob's Discount Furniture / couch seat broke

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Debjit Dutta on Oct 25, 2018

Hi, I left a review before also but no steps were taken except a phone call from them. When I bought the couch 2 years back, they were like pushing me for taking the 5 years warranty for $99. I found it to be a good offer and took it as I thought I can relax for sometime if anything...

Bob's Discount Furniture / dining room table

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Colleen123 on Oct 23, 2018

We purchased a dining room table which cost $1600.00 almost a month ago. They have tried three attempts at delivering product in which we purchased to our house. The first time they came to deliver our dining room set, they sent the wrong chairs. I had to schedule to take off of work again...

Bob's Discount Furniture / dining room delivery

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pfrench1962 on Oct 22, 2018

I spent $3, 000 on a diningroom set .When they came to delivery the diningroom set, the top of the table was not in the truck, seriously, I had to call and schedule another delivery, I had to take a day off and the customer service rep I spoke to told me I would be compensated for the...

Bob's Discount Furniture / china furniture majestic hutch

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Kaityta322 on Oct 19, 2018

I bought a China in bob furniture back in August I have the bottom piece the hutch was in back order I was supposed to get it in September everytime I called the day was pushed back finally I got a deliver date which was sept 29 I waited and waited no one show up then I got another deliver...

Bob's Discount Furniture / awful delivery and customer service

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MMThomas1982 on Oct 15, 2018

My fiancee (now wife) and I purchased a bedroom set through Bob's website in early August, shortly after purchasing our home, and also paid the $109 delivery and assembly fee. It took no less than 4 delivery attempts by Bob's in order to completely deliver the entire bedroom set. The first...

Bob's Discount Furniture / delivery services

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Sussy1955 on Oct 12, 2018

I bought a sleeper sofa I am very upset with the delivery service given to me today the employees of the delivery, they never tried upload it the sofa, they just looked at the stairs and I live on a third floor and they told me that I would not fit on the stairs without even trying, I asked...

Bob's Discount Furniture / bed and frame

Jo
JoAnne Brett Simms on Oct 11, 2018

Bought a full size adjustable bed. It was a #5 firmness. When you adjusted it my feet slid off the end and I am not tall also it was too hard. I was told you had to break it in. I went back to W. Springfield BOB's I upgraded to a Queen and paid the difference a went down to a 4 . I can NOT...

Bob's Discount Furniture / delivery driver

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mmd403 on Oct 11, 2018

I was in traffic on Aiken St in Lowell MA on 10/11/18 at 8am. Traffic was at a standstill and even though there was a green light, a car two cars in front of the Bob's Furniture truck was unable to turn without blocking the intersection. The truck passed the other cars on the left, and...

Bob's Discount Furniture / clearance purchase

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Katrina Mercer on Oct 11, 2018

I purchased a sectional from the clearance department in Secaucus, NJ on Monday 10/08/2018. It was noted in the system that I will pick up before Thursday due to complications with my schedule. I came in on Wednesday 10/10/2018 to pick up my sectional and I was told that it was resold due...

Bob's Discount Furniture / goof proof customer service

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Seriously Bob's? on Oct 4, 2018

After 2 weeks of multiple phones calls resulting in hours of waiting to speak with a representative, I was finally connected customer service to file a claim over an accidental tear in my couch. Because the couch was purchased by my husband at the time and we were since divorced, and my...

Bob's Discount Furniture / miscommunication and disturbance

Sh
Shaline on Sep 29, 2018

I ordered a king size bedroom set and mattress, they delivered a king size bedroom with a queen mattress (9/14/18) but I did not accept the mattress since it would be no used to me. They then brought my king size mattress 9/22/18. My husband left work half day Friday for the delivery and...

Bob's Discount Furniture / queen size bed foundation

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Debra M Ouellette on Sep 27, 2018

The Foundation for our new bed has broken in the center and is squeaking really bad and we feel like we are going to end up on the floor at times. This Foundation was not a standard size because our bed would be to high. We opted for a 5" I think, instead of the standard one. We haven't...

Bob's Discount Furniture / customer service; night stand; store

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Kim Dallas on Sep 27, 2018

I purchased a dresser in july from bob's that arrived damaged and I had to go through all sorts of issues to get it replaced, which finally happened. I then ordered a night stand in july and paid for it right away and told them I would pick it up at the store instead of paying as much...

Bob's Furniture / bed frame

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Brandi P on Sep 12, 2018

I purchased a bed from BOBS Farmingdale NY in 2016. The Bed was held together fine for the FIRST couple yrs but I had to move and to move I had to disassemble the bed. Before I could even do this I sat on my bed only to have it fall from under me on July 28, 2018. I had sat on my bed to...

Bob's Discount Furniture / broken mechanism for a queen sofa bed

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Diana Sexton on Sep 10, 2018

I purchased a sofa bed on 7/13/2015. I call Bob's Good Proof and informed that the sofa bed was broken. They sent someone to look at ion June 26, 2918. I was told that they would replace the mechanism to repair the bed. To date, I have not received notice of the mechanism arriving. I made...

Bob's Discount Furniture / ashton 4 piece sectional claim#5847700

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Zulma I Lopez-Ramos on Sep 7, 2018

To Whom It May Concern: It is with deep regret that I find myself having to write this letter. Almost two years ago, I purchased my dream home. I was excited to furnish it and make it how I had always envisioned. I knew Bobs Furniture was the place to help me bring my vision to life...

Bob's Discount Furniture / delivery drivers unsafe/life threatening driving

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Vernell Robinson on Sep 6, 2018

On Tuesday, September 4, 2018 at approximately 5:00 p.m., traveling Northbound on the three lane DC295 road, about 200 yards before the Nannie Helen Burroughs Ave N.E. exit, one of your drivers in a Bob's Discount Furniture truck (license plate #5DE7473) was driving recklessly and showed...