Let me say, I have been buying from Bob's for a long time, and I don't know why I keep going back! I bought my daughter's bed there maybe 15 years ago, and they forgot to add the headboard to the order. By the time I got the order off layaway, the bed was discontinued and we could not get...

Ordered a queen bedroom set paid for a split box spring for an additional $50 because nothing else would fit up the elevator. Was confirmed delivery between 3:45 and 7:45 - however, got a call more than an hour before that they were ready to deliver but were not going to wait. Got there...

Disappointed with my experience. Seems to me like the worst customer service I have ever dealt with. Once they get your money they stop caring about you. Absolutely unprofessional, never stand behind their products and have a clueless support. Never experienced anything like that. The way...

In early August I came into your Nesconset store and ordered two full sized kids beds with the dresser/mirror set. Plus a sectional and a fire place. Spent over 7K there. Trip 1) one dresser was damaged and they also forget to bring two cup holder inserts. Trip 2) dresser was damaged...

Order No: 8377775, Confirmation Number: 62061730, Customer Number: 5959964 I bought a Bliss mattress on June 9th. It was horrible. I went to Bob's and told them I wanted to return it and get a better one. I was told I had to keep it for 30 days. On July 9th I contacted Bob's to arrange to...

Horrible experience with customer service ! It took forever to get a service guy to look at the bed a did a cheap horrible job using glue to fix the whipped fake leather, he couldn't fix the broken wheel because it needed to be ordered . It's over a week no wheel has been delivered, I call...

The sleeper sectional we purchased is defective and Bobs furniture will not admit it. The problem is the sleeper bed when closed does not sit deep enough in the couch frame thus the seat cushions are raised 3 inches above the frame. We have had 3 techs come to our house and they say it...

DO NOT buy your furniture from here or any Bob's store. While the people who make the sales in the actual store are quite nice, the Customer Service team is horrible and they DO NOT stand by their products or their service men/women. My husband and I made the mistake of buying a couch from...

I just want to let you know that Bobs Furniture is not as bad as people think. I purchased a dinning room table & chairs two months ago. I didn't have any reason to sit down right away. After two months I sat down and one of the chair legs cracked. I reported it right away and two day...

My armoir door does not close. The magnet has ripped off and we tried fixing it a few times but it keeps happening. Also the armoir is of two pieces and the clamp that holds both together is very loose. The screw keeps falling off. The bed drawer has come off the frame and we are unable to...

Frame damaged and falling apart. Purchased a year ago and purchased goof proof. They refused to fix my furniture under warranty or good proof. I'm looking into a law suit now. I can't believe how they continue to get away with this. I used to think this was a reputable company but after...

Its going on for 3/1/2 months getting the run around, first week in April service guy came out and called in the part that needed to be replaced. I was informed that the part was in the warehouse and I would be emailed as to when it was to be delivered. I only received a letter stating...

sales went great but delivery night mare. delivery set for week out to allow everything to be at warehouse. Show up day of delivery with no bed or mattress just chest of draws and wardrobe with chest beat to hell from someone installing draws. Bobs says it will deliver bed in days and...

bought above mentioned item 7 months ago and the word firm no longer exists to describe this product it is now gel mush their inspection team came by and declared it perfect no way i would like store credit to pick out a FIRM mattress order number7737818 customer number5656160 there...

I loved the furniture so I bought it along with the GOOF PROOF PLUS warranty which I was lead to believe will cover anything for 5 years. I went to make a claim against this warranty and they had me take pictures to sent to them. The scratch on my chair will be covered because I hit it with...

DATE: 5/9/17 CUSTOMER : Duane Galligan As a Bob'S customer for the last 15 years I am so disappointed in what it has become! From the quality of the furniture, to the delivery, to the customer care, nothing is what it used to be. The latest incident occurred today. I ordered bedroom...

Bought a dinning room set from My Bobs in Parsippany N.J. Was told that there are 2 diffident warranties, we bought the goof proof one and the one that comes with the purchase of the furniture. After having the dinning room table for almost 3 years, the stain and laquer started to come off...

Less than a yr ago I purchased a set. I had to call for service immediately because of a manufacturer's defect. When it was repaired, I had to call again because it was done half ###. The second Tech fixed one problem, leaving another. I had to call customer service again. 3 calls in...

I purchased a couch and 2 chairs. They delivered within a week, awesome. My 19 year old was home when delivered. Upon arriving home, I noticed the arm was pulled away from one if the chairs. I immediately called customer service, told them i wanted both chairs replaced. They were quite...

My husband and I purchased a new leather recliner furniture set on September 30, 2016. My husband was sitting on the recliner and his keys that were hooked to his pants caught on the recliner near the left side of where your leg would raise and caused a tear. At that time I noticed how...