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3.9 4 Reviews 982 Complaints
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Rooms To Go Complaints 982

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Rooms To Go adjustable base

I ordered an adjustable base after being told the base would work with my bed. They delivered the adjustable base and then said it would not work. I asked to then return the adjustable base since they lied and said it would work. They said they do not take returns for the adjustable base. The base has never been used and not even touch my anyone but Rooms to Go employees. So I am stuck with a $700 adjustable base that I cannot use and cannot return. TERRIBLE IN-STORE AND PHONE CUSTOMER SERVICE!

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1:03 pm EDT
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Rooms To Go renzo dual reclining sofa and loveseat with console.

BUY BEWARE…..
During my purchase of the Renzo Dual Reclining Sofa and Loveseat, I received exceptional service provided by a Sales Representative named Jim. The problem began during delivery on June 21, 2019. I received by merchandise 30 minutes after the promised delivery timeframe of 4-8pm. The delivery guys unloaded the items and ask if we could verify the package items prior to assemble. After set-up we were asked to make sure everything was good. During this process I noticed the left armchair on the loveseat and the sofa were not securely attached/connected in place as the other pieces to the sofa and loveseat as though the track was bent during insertion not allowing it snapped into place, so of course I questioned this with the delivery guys. They responded with "I'm not sure", but we can write it up and request an exchange. I began to take pictures as proof of delivery for my records, and the delivery guy asked if I could forward the pics to him as well. The next day I made a call to Rooms to Go in Dunn, NC, and spoke to a Sales Representative in reference to the condition of the new merchandise I purchased. The Sales Representative informed me he would relay this message to the RIG (Customer Service Department) to contact me concerning this matter. I never received a return call for several days, so I contacted the Customer Service Department and explained the situation to the CSR, she informed me that she could send out repair in a confrontational manner. I responded with "no malm", I paid for new merchandise and that is what I expect to receive. She then said, "I could put in an order for a new left armchair for the dual loveseat and sofa for Saturday, July 2, 2019 between the hours of 4-8pm". After taking off work early to make myself available for delivery, the merchandise arrived approximately at 6:30pm. The delivery guy asked if I would verify the items ordered prior to set-up just as the previous delivery crew did during the first initial delivery attempt. I followed the delivery guy to the truck to view the items and noticed they were wrapped in a navy-blue dirty quilt and what appeared to be some thick clear tape, as though the items were picked up from a previous customers home due to an issue of some sort, then delivered to me. So, of course I declined delivery and questioned this with customer service. I was informed by customer service that some of Rooms to Go merchandise is removed from packaging to allow room on the truck for additional items to be delivered. I told the representative I do not want furniture placed in my home wrapped up in dirty quilts with no knowledge of where this furniture had been, nor do I know where the quilts have been. I paid full price for new package furniture and that is what I expect to receive, nothing less. The representative responded with "so you want new package furniture", I said yes. He informed me that the earliest delivery date will be July 13, 2019. I received my delivery today and once again DEFECTIVE MERCHANDISE! I drove to the Rooms to Go in Dunn, NC where I initially made the purchase to request a refund on this order that I have yet to enjoy in my home I was told they won't let you get a refund. This entire process has been frustrating and a complete disappointment! The first picture shown below of a missing piece is what was left in my home along with the other defective pieces by your delivery crew.

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3:12 pm EDT
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Rooms To Go delivery

I called Rooms To Go on July 2nd and waited for 20 minutes on hold and then hung up. I called July 2nd for 25 minutes and then hung up because I had family in town. I called back in July 3rd ( my delivery date) and after 20 minutes spoke to someone and asked that the driver please call 30 minutes before arrival and I will make sure I'm home. I received a call from Rooms to go while I was enroute to take my mom to the doctor and was told the driver was knocking on the door and no one was answering. I then called The 20 minute wait line again and was told not to call back until Friday eveningJuly 5th and hopefully they can get me my furniture within 2 weeks...WHAT! I told Customer Care that I had asked that morning for a 30 minute window because my original window was 2-6 which was perfect. Her answer was sometimes we can't get ahold of our drivers. Wow, seriously.

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12:35 pm EDT
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Rooms To Go fabric high back recliner

Have only had chair about three years and am still making payments on it. It was not a cheap chair. The right side arm has broken on the chair. When I called was told it was only warranted for one year. Ask if they could help me out in any way and was told no. Now I am stuck paying for a chair that is not even usable. I have spent a lot of money with rooms to go but the quality of the workmanship is very cheap. Sad when a chair doesn't last as long as the financing.

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2:59 pm EDT
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Rooms To Go furniture protection warranty

I have a material protection warranty on the chairs of kitchen table set. they have been cleaned several times. ON 6/25/19 a serviceman came ( service num 2900795) to supposedly clean my chairs. This time he just took pictures. We spoke to Emily and Mr Carlos her supervisor on 7/2/19. We were advised to get chairs cleaned professionally on our cost before chairs can be rebonded and reevaluated. They could not provide in writing this policy. we would like our chairs replaced as expected per the warranty. we are taking this route of this written complaint before contacting the BBB.

Endia Johnson PItts

email: [protected]@hotmail.com
ph [protected]

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10:32 am EDT
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Rooms To Go customer service

I have already brought a complaint to customer service. We bought a sofa from my daughter for her birthday it immediately started having problems. As I stated, that complaint was made to customer service with no results. PLEASE DO NOT purchase furniture at Rooms to GO. The furniture looks great in the store with their beautiful decor but when you get it home you quickly realize it is low quality. Then you think Customer Service will take care of it. Well THEY WON'T! We were told by customer service that is you so much as treat a stain on a cushion you have voided the warranty. They will do NOTHING!

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5:37 pm EDT

Rooms To Go delivery/customer service

To reschedule a delivery due to delayed move in date, customer service said I won't have my furniture set until early August. And there's nothing I or they can do about it. She just told me where to cancel my order with Rooms to Go. It's always something with them. Over 2k spent on furniture with them and they can't do anything for me? But I was going to have it in 2 days originally.

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8:32 pm EDT
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Rooms To Go bedroom set

My daughter paid $4000 for a bedroom set that was to be delivered today. We the driver said no one was home when he went to the door witch is a lie because he never knocked on the door because if he had the dogs would have barked mon stop. So she was told her order would be put at the end of the rout! Well she took the day off of work and waited for hours and at 8pm tiny was told on delivery! So she will be sleeping on the floor for the next few days till she can take off work to be home for hopefully a delivery. NEVER WILL WE BUY FROM THIS COMPANY AGAIN BECAUSE OF THE WAY WE HAVE BEEN TREATED!

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6:08 pm EDT
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Rooms To Go living room furniture

My sofa/love seat/chair when delivered was damaged on 6/13/2019. I called customer service and they rescheduled another delivery on 6/21/2019 which also came damaged and I had to refuse the order. Spoke to customer service rep on 6/21/2019 and she assured a manager will get back with me at earliest. Today is 6/24/2019 and still no response. Also sent an email on rooms to go website and no reply from there. Let's see if I get any response from here.

Thank you
A[censored]a Patel

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3:24 pm EDT
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I ordered a dresser and was to be delivered on June 19th, 2019 between the hours of 5:00 pm and 9:00 pm CST, after getting text and automated updates no delivery ever made. I then called the 800 number and was told expect delivery by 10:00 pm then at 10:23 pm i get a call from the delivery person letting me know it was going to be another hour before he...

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4:20 pm EDT
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Rooms To Go 2 couches, 2 love seats, 1 recliner, 1 dining table, 8 dining chairs, 4 end table and 2 coffee tables

The absolute WORST delivery service ever! We purchased 2 full sets of living room furniture plus a full dining set on 5/18/19. The salesman informed us that furniture was only delivered in our area on Fridays and that they would not haul away old furniture. He stated that all furniture except 1 recliner would arrive on 5/24/19 and the recliner would be delivered on 6/14/19. We hauled off all of our old furniture first thing on delivery day. I called RTG 3 times on 5/24/19 because the furniture didn't show up in the delivery window of 10-2. The first two times customer service told me that they had the wrong phone numbers in the system and that they would contact the driver and that my furniture would get here. The third call at 8 pm they told me that the driver couldn't find my house and they couldn't turn around because they were almost back to the store. After getting nowhere with customer service i asked to speak to a manager. I was transferred to Carlos. I explained everything to him and he said that there was nothing that he could do about it and I would have to wait until the NEXT Friday for delivery. He had a couldn't care less attitude. I then called the store that we bought the furniture from and the manager was actually apologetic and said he would work on it and call me the next day. He called the next day and said that he was able to prevent out furniture from being split up and sent to other customers but that we had to wait a week for the next delivery. After 7 days with No furniture in our house we started the whole cat and mouse game again with the delivery company. They said they couldn't get me on the phone and after MULTIPLE calls to RTG i ended up on the phone with someone who had the driver on the other line. I was finally able to communicate with the driver through a RTG employee and managed to chase the delivery truck down in my car. The delivery truck followed me to my house and I finally had furniture EXCEPT that one dang recliner. A few days later I get a voicemail stating that the recliner delivery date was changed to 6-7-19. We were out of town on vacation so I had to have someone stay at my house to receive the recliner. Of course the delivery never happened and later that day I received a voicemail stating that the driver had been injured that morning and the NEW delivery would happen on Sunday 6-9-19. We decided that since they were making the exception and delivering on Sunday instead of the next friday we would cut our vacation short and return home to receive the furniture...I am sure you can guess what happened next...absolutely nothing. Not even a call this time. It is now Wednesday June 12 th and I just called RTG. Customer service called the delivery company and told me that they would be able to deliver the recliner on Friday 6-21-19. They said they couldn't find a reason as to why our furniture was not delivered and no oopsie call was made. I just really can't afford to spend another day off work or missing vacation to be disappointed on a 4th delivery date! I requested that the recliner be cancelled and asked for our money back...I was informed that I needed to call the store that I ordered the furniture from. I called the store and was told that their system is down and they would call me back when the system comes back up. I am sure that I will spend countless hours trying to get my money back for the recliner that I never received..at this point I have learned to expect the worst case scenario with this company and it has really helped calm my anxiety about the whole situation. I will make sure that all of my friends and family hear about this furniture horror story and I personally will never have dealings with RTG again. Hopefully who ever reads this is smarter than I was and is looking at reviews before buying from RTG.

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12:48 pm EDT
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Rooms To Go sofa sleeper

In August I ordered a sofa sleeper on line for my daughters birthday. It was delivered on time however it was not setup or the mattress put in place. We did that and things seemed to be ok. In December while visiting I noticed that the cushions were losing their shape and going flat. I should have complained then but we were facing a crisis in the family. Later l my daughter informed that the sofa was getting worse. The frame had split and she had to put in a lag bolt to use the sofa.

At this point we registered a complaint. In early April a representative came out and reported excessive use. This could not be true as she lives alone. The frame had to be defective. The entire sofa is a falling apart. We have spoken with customer service about the situation with no results. The sofa is a total embarrassment

Customer Service is of no help at all. This will probably be the last purchase with RTG. Their looks good in the store but does not last. Poor quality or this was a lemon.

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5:48 am EDT
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Rooms To Go cindy crawford pine manor pine bed

I am still waiting to hear back from the manager of the Hoover, Al location about my 2nd delivery today, which didnt happen. Called the store left my name and number for the store manager to contact me since CSR says he wasn't in at the time I called, so needless to say i have still not heard back from the store manager whom I left word to call me.

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Update by Tamica Johnson
Jun 14, 2019 10:29 pm EDT

So its 9:26 at night...still waiting for Im hoping will be the 3rd and final delivery and setup. The bed I purchased in May is having to be changed out for another one. I hope I never have to get anything else from Rooms To Go. This ordeal has been so unbelieveable. If they think they are just gonna throw this together and leave...trust me it aint going to happen to me again. It's now 9:30 pm.

Update by Tamica Johnson
Jun 08, 2019 5:52 am EDT

No updates yet, and i mind you this was initially setup for 5/28/19

Update by Tamica Johnson
Jun 06, 2019 2:30 pm EDT

The 1st bed was delivered on 5/28/19. The setup was all wrong ned mounted improperly needless to say the slacks spit into. This issue is not resolved yet. The replacement was today 6/6/19 the new setup/delivery guys were very helpful and professional. The total bed needs to be replaced. Left word for Hoover store mgr to call me. I am tired.

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10:50 am EDT
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Rooms To Go metropolis sectional cushion seams splitting after 5 months

Bought Metropolis sectional in December and it was delivered in part before Christmas and second part first of January 2019. Bought nubby gray fabric as I thought it would wear better than microsuede fabric. The sofa was delivered end of December and first seam came open on back cushion 4 months later, then seat cushion seam opened end of 5th month after delivery. Request RTG replace one seat cushion and one back cushion on which seams are splitting open.

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10:17 pm EDT
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Rooms To Go power leather recliner

The chair was delivered on may 31, 2019...my husband sat in the chair on Saturday, on Monday, the power for the recline was not responding, the blue light shines, but the motor is not working, after calling the store, I was informed there is no return on any furniture. ! The warranty we purchased didn't have any record of the purchase, so we have a chair we can't return, they refuse to pick up the chair and refund us, so we have to wait for someone to come and repair, which could take a WHILE. VERY DISAPPOINTED. VERY UNSURE ABOUT THE QUALITY OF CHAIR. I WANT A FULL REFUND. OVER 1, 000.00 DOLLARS AND CANT RECLINE OUR NEW CHAIR. WARNING, DONT SHOP THERE. MANAGER OF PANAMA CITY BCH STORE HUNG UP ON ME, WHILE I WAS TELLING HIM THE PROBLEM!@@

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I bought a bookshelves daybed around 20 of May. They delivered it and ask did I need them to put it together and I replied yes please. I get home the daybed has been put together but there sets the bookshelves in big box which is setting in middle of my doorway has not been put together. I call to customer service and told them about it. They said they...

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11:55 am EDT
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Rooms To Go mattress

Salesperson Ben Evans at store 216 in Wesley Chapel falsely promised us our mattress would be able to be returned for a refund (minus $100 restocking fee) if we were unhappy. The mattress was horrible! I believe the mattress sold and delivered to us was not the same as the one in the showroom. I spoke to the store manager, Inga, as well as the salesperson Ben, who were both rude to me on the phone (constantly interrupted, hung up on me), and now I will be pursuing arbitration. Company acted in bad faith and a clear example of gross consumer negligence.

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9:59 am EDT
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Rooms To Go mattress set

I tried out a mattress in store and it was firm yet soft and they showed me a twin size version of the mattress this was wednesday may 29th, 2019 the mattress came yesterday june 1st, 2019.. I swear this isn't the mattress I tried out in the store.. I slept on it last night and I thought I was spending a night in jail.. My back hurt so bad I have a stiff neck the worst sleep i've ever had in my life.. Now I can't get in contact with anyone from rooms to go but this mattress has to go! I could've slept on the floor and got the same outcome from sleeping on this mattress.. Disappointed isn't the only word i'm looking for to describe my experience at rooms to go but I know for a fact I won't be going back.

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Nate V
US
Jun 03, 2019 11:20 am EDT
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I had a similar experience buying from store #216. Also purchased a mattress on May 29th, 2019 and the salesperson Ben Evans promised a return no questions asked within two weeks if the mattress did not work out (minus a $100 restocking fee). This is in direct contrast to company policy, and is considered gross consumer negligence.

Rooms To Go
Rooms To Go
Seffner, US
Jun 04, 2019 11:05 am EDT
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Replying to comment of Nate V

We're disappointed to hear you are not satisfied with your mattress. If you can provide a few more details, we would be happy to look into this further for you. Please email us at TellUs@RoomsToGo.com with your order info. We hope to hear from you soon!

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9:36 pm EDT
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Rooms To Go poor customer service and damaged furniture

I purchased furniture from RTG on May 17, 2019. Furniture was delivered today, May 31, 2019. All three pieces were damaged. I contacted the customer service department and was told it would take another two weeks to get replacement furniture. After speaking with a supervisor I was then told the sofa was on back order and wasn't given a replacement date. At this point I am furious because I have no furniture. I contacted the salesman and was basically told well there's really nothing they can do and I needed to deal with the customer care team. RTG has horrible customer service and the furniture is very poor quality

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Rooms To Go customer service in pensacola florida

Yesterday 5/30/19, I went to Rooms to Go for Kids store in Pensacola. After wandering around looking for help for minimally 30 minutes, I asked a lady was helping another customer if anyone else worked in the kids department. She was very nice and apologized saying that her co worker was out sick, and that she would get someone from the other side of he store to help me. Along comes a "gentleman" chewing on something (some sort of food) and asks his coworker (the one busy with another customer) why can't you do it? What are you doing? Whats wrong with you? Needless to say, I felt like it would have been painful for him to assist me. I told them I would be back later. Wrong! I will never be back.
I travelled from about 20 miles each way to come to Rooms To Go. I left angry and with a terrible of impression of this company. I will not be back. I can certainly find what I need elsewhere.

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About Rooms To Go

Screenshot Rooms To Go
Rooms To Go is a popular furniture store chain based in the United States. Founded in 1990 by Jeffrey and Morty Seaman, the company offers a wide range of stylish and affordable home furnishings, including living room, dining room, and bedroom sets, as well as home decor and accessories. They are known for their unique "room package" concept, which allows customers to purchase complete, coordinated room sets at competitive prices.

Rooms To Go operates over 200 stores across the United States and Puerto Rico, and has an extensive online presence through their website, roomstogo.com. On their website, customers can browse and purchase furniture, find local store locations, and access helpful tools like room planners and style guides.

The company is committed to providing quality products, offering a variety of furniture styles and materials, from traditional to contemporary designs. They also offer financing options and delivery services to make the purchasing process more convenient for their customers.

Rooms To Go has expanded its reach by launching additional brands, such as Rooms To Go Kids, which focuses on children's furniture and decor, and Rooms To Go Outlet, which offers discounted furniture and closeout items.
How to file a complaint about Rooms To Go?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Rooms To Go. Make it specific and clear, such as "Defective Sofa Delivered by Rooms To Go" or "Unresolved Billing Issue at Rooms To Go".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Rooms To Go. Mention key areas such as product quality, customer service, delivery, and after-sales support. Include specifics about any transactions, such as purchase dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Rooms To Go. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, email correspondence, photos of the product, or any other evidence that substantiates your claim. Do not attach files containing sensitive personal information for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Rooms To Go, such as a refund, exchange, or repair services.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the details provided are correct and that your narrative is easy to understand.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the required fields and attached any necessary documents before submitting.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Rooms To Go or from other users who have had similar experiences.

Overview of Rooms To Go complaint handling

Rooms To Go reviews first appeared on Complaints Board on Feb 14, 2007. The latest review Service - product not able to put together was posted on Nov 25, 2024. The latest complaint Service - product not able to put together was resolved on Nov 25, 2024. Rooms To Go has an average consumer rating of 4 stars from 985 reviews. Rooms To Go has resolved 710 complaints.
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  1. Rooms To Go Contacts

  2. Rooms To Go phone numbers
    +1 (888) 709-5380
    +1 (888) 709-5380
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    Confidence score
    Internet Sales
    +1 (800) 766-6786
    +1 (800) 766-6786
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    Other Inquiries
  3. Rooms To Go emails
  4. Rooms To Go address
    11540 Highway 92 East, Seffner, Florida, 33584, United States
  5. Rooms To Go social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 09, 2024
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