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Rooms To Go Customer Care Service

RoomsToGo.com, Inc.

11540 Highway 92 East
United States - 33584

Customer Support Phone Numbers

+1 888 709 5380(Internet Sales) 2 2
+1 800 766 6786(Other Inquiries) 10 4
Work days:
Mon9:00 AM - 10:00 PM
Tue9:00 AM - 10:00 PM
Wed9:00 AM - 10:00 PM
Thu9:00 AM - 10:00 PM
Fri9:00 AM - 10:00 PM
Sat9:00 AM - 10:00 PM
Sun11:00 AM - 7:00 PM

Rooms To Go Complaints & Reviews

Rooms To Go / palm grove off-white panel bedroom set

CrELMc on Jan 6, 2018
Palm Grove bedroom furniture set is off-gassing toxic, harmful chemicals making us sick with respiratory issues almost continuously since buying this set! We bought the PalmGrove off white bedroom furniture set made of painted wood and particle board from Rooms to go back in September...

Rooms To Go / delivery schedule

Good evening, Order #12442864 - 2 pc sectional couch was scheduled to be delivered on Jan 2nd, 2018 between 2-6pm. The delivery driver called to inform us the delivery would be between 6-10pm due to scheduling conflicts. The driver called at 7:30 pm to inform us the delivery would be...

Rooms To Go / extended warranty/sofa bed

Baucoin on Dec 26, 2017
I recently submitted a claim for a sofa bed we purchased 2 years ago. The bed part has a piece that is supposed to hold it up off the ground that has ripped, the frame has ripped a huge hole in the mattress, and it looks to be almost ripping out the side of the sofa. They said it isn't a...

Rooms To Go / botched delivery/damaged furniture

David Brang on Dec 13, 2017
Purchased a room of furniture from the new Murfreesboro, TN store on November 24. Delivery scheduled for December 9th. The purchase was for a reclining sofa, standard love seat, and a rocking recliner chair. Sofa arrived and was damaged. Love seat was NOT delivered. In its place was a...

Rooms To Go / delivery, items missing, items damaged

DJByankee on Dec 9, 2017
Purchased room of furniture on 11/24/2017. Delivery 2 weeks later with love seat missing from order and sofa damaged. Customer service no empathy and no urgency to resolve. Told to wait another11 days for replacement, store promised to reduce that by 4 days but now must cancel plans to...

Rooms To Go / 2 couches

Smilies18 on Dec 9, 2017
Purchased 2 couches from Rooms TO Go not even a a few weeks not even a month the seems started to come undone - scheduled for rooms to go to come look at it for warranty - scheduled a month out on a Saturday gave a window 11-3 it is now 2:45pm I called and all they could tell me they were...

[Resolved] Rooms To Go / furniture and refund process

darmant102 on Dec 1, 2017
Hello, order Data: 11/04/2017 Order# 12417408 I have placed an order for some furniture at the store level, right after receiving the merchandise I called to return one of the Items that did not fit my space, it took the store 5 day to pick the item, 12 day to process it and then another 10...

[Resolved] Rooms To Go / lack of quality/ customer service

Kyeeto on Nov 27, 2017
To whom it may concern, In April 2017 we purchased a Sectional sofa set (Cindy Crawford collection) the purchase with the fabric protection plan for nearly $3000! The purchase went smooth the sales person was very friendly and helpful. Delivery went ok. I recently contacted the costumer...

[Resolved] Rooms To Go / delivered furniture

Doretha Haywood on Nov 25, 2017
Rooms To Go delivered some furniture to my house the workers complained about how heavy the furniture was and that they didn't know they had to carry the furniture upstairs.They tore the wood molding off the side of my front door, damaged my walls going up the stairs pretty bad where the...

[Resolved] Rooms To Go / order: 22174136 & 22174136 / bedroom set & dining set (insurance added without authorization)

carmen pelaez on Nov 17, 2017
Orders # 22174136 & 22174136... When we noticed the insurance added to our order it was late at night so we could not call. So we waited the next day to call. The sales person was very nice - however - what she did to us was not very nice, as she added insurance to both of the orders without...

[Resolved] Rooms To Go / quality of leather sofa

Jean zhong on Nov 11, 2017
To whom it may concern; We are a loyal customer of Rooms to Go. At Room to Go, we purchased a full set of Leather Sofa (3 pieces) in 2013, a set of dining table and a wine storage cabinet in 2015. The purchases were smoothly - sales people were nice and efficient, delivery was on time...

[Resolved] Rooms To Go / delivery and assembly

Keslande on Nov 1, 2017
Date of incident - 10/31/17 Client number - 910-322-6403 Desirable resolution complaint - request a partial refund of delivery and assembly fee My husband and I purchased a youth full-size bed and dresser from the skibo road store in fayetteville, nc. The sales person provided great...

[Resolved] Rooms To Go / my order number 7315928

Zemyra Thompson on Oct 28, 2017
We purchased an entire living room set 7pcs, a recliner chair and dinette set on 10/7/2017 and delivery date of 10/20/17. The beveled 48" glass table top had a hairline scratch, the coffee table beveled glass had chip about the size of a dime w/scratches along the top of the wood part of...

[Resolved] Rooms To Go / blue sectional purchase march 26, 2017

Deborah Jirinzu on Oct 27, 2017
October 27, 2017 Friday Order number 8534823LOOVFW 3-26-2017. I purchased a king size bedroom set and a blue sectional. The date it was delivered after being unwrapped by delivery employees. Damage was noted and very clear on the largest rear portion of the sectional. I contacted customer...

[Resolved] Rooms To Go / bed frame

Upst on Oct 19, 2017
I purchased a king size mattress and box springs along with a bedframe from Rooms To Go. After having the bed a few days I noticed that one of the box springs was hanging off the left center of the bed. I removed the mattress and repositioned the box spring. A couple of days later the same...

[Resolved] Rooms To Go / cindy crawford home van buren burgundy 8 pc leather sectional

Tom Mars on Oct 19, 2017
The cindy crawford home van buren burgundy 8 pc leather sectional was purchased april 2015. The stain on the leather is rubbing off. This recliner has very light use. We bought 3 year warranty to avoid problems but now I am told it does cover this. Purchasing a high end product you expect...

[Resolved] Rooms To Go / cheap furniture

karimah abdul on Oct 18, 2017
I purchased a sectional from rooms to go and after 3 years the so called leather started peeling. I sent pictures to customer service and received a full store credit. Well the furniture that I picked out in place of the old sectional I've only had a year, I made a complaint that the couch...

[Resolved] Rooms To Go / furniture delivery

Daniel Morera on Oct 17, 2017
I purchased an entertainment center with a matching dining room table set and a couch from the rooms to go outlet in Gainesville, Florida. By far the worst experience I have ever had with a company. I am on my fourth delivery because I keep getting delivered furniture that is damaged. The...

[Resolved] Rooms To Go / full bed with side rails, full bunkie and matt protector

Marpr3z on Oct 17, 2017
I bought the full bed for my daughter on 9/15/2017 to be delivered on 9/28/17 not only the bed was delivered to the wrong address but couldn't be delivered any earlier than 10/17/17 A month and 2 days after. Employees at the phone were rude and told me there was nothing they could do about...

[Resolved] Rooms To Go / I'm complaining about my sofa

omar78 on Oct 3, 2017
Dear Sir: I purchased a Aberdeen sofa & Aberdeen Loveseat 2 PC in May 2016. I've had this sofa a total of one year and half, and my Sofa has problem with fiber of the cushions when we sitting down this fiber very disturbing and painful, it's bump up so clear & bad you can feel it touching your...

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