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Rooms To Go Customer Care Service

RoomsToGo.com, Inc.

11540 Highway 92 East
United States - 33584

Customer Support Phone Numbers

+1 888 709 5380(Internet Sales) 2 2
+1 800 766 6786(Other Inquiries) 10 3
Work days:
Mon9:00 AM - 10:00 PM
Tue9:00 AM - 10:00 PM
Wed9:00 AM - 10:00 PM
Thu9:00 AM - 10:00 PM
Fri9:00 AM - 10:00 PM
Sat9:00 AM - 10:00 PM
Sun11:00 AM - 7:00 PM

Rooms To Go Complaints & Reviews

Rooms To Go / living room set

Sharon Woodland on Jul 12, 2017
We had purchased our living room set in August 2016. We really did not want a light color material because of our pets. The salesman told us not to worry because if the furniture was treated, it would never leave stains. We had a RTG inspector come look at the couches and take pictures for the...

Rooms To Go / bar height kitchen table

madcoakley on Jul 8, 2017
March 11, 2016 my home flooded. We rebuilt and had to purchase all new furniture for our home. The majority of it came from rooms to go in Covington Louisiana. We did not have flood insurance because we were not in a flood zone. My furniture was purchased in April 2016. I understand that...

Rooms To Go / damaged sofa sleeper

Dawn KK on Jul 7, 2017
Buyer beware! I purchased furniture in TN for a beach house in FL. I purchased a living room set and two bedroom sets with mattresses. After three deliveries, I still have damaged furniture. (Damaged, at the warehouse, delivered damaged merchandise, backordered items... ) The 1st sofa...

Rooms To Go / brenton court sectional

Mad rip off on Jun 25, 2017
U brought this sectional 3 months ago I have had issues with the chase and the folding of the pillow I called rooms to they sent someone to replace it is still the same way. On top of that the legs are plastic. 1 month after I purchased the sectional it went on sale I called and was told...

Rooms To Go / product quality

Renee brown on Jun 19, 2017
I bought a sectional couch from your company less than 4 months ago. Two months after I bought it, one of the legs broke. I immediately called customer service and was informed the couch was sold "as is". I understand "as is" I just thought Rooms To Go sold quality merchandise. Home...

Rooms To Go / bad business

RLindsey2017 on Jun 15, 2017
Horrible experience with this blunder of a business. My order has been messed up for two months, pieces missing, not all pieces shipped, delivery dates not set up, and partial deliveries delivered at 9 p.m. When I purchased an apartments worth of furniture, I was never informed that my...

Rooms To Go / john evans new hire

Ms. Evans on Jun 12, 2017
You just hired this man and he is working at your CoolSpring, Franklin, Tn store getting ready to locate to the new Murfreesboro store as manager. Get rid of this pedophile before he caused more trouble in your store. He married me while he was still married to his wife which makes him a...

Rooms To Go / store

SilviaMDV on Jun 7, 2017
I bought furniture from rooms to go outlet, I was not informed it was not "new". I bought it in September 2015, one of the sofa legs was broken. I called the store and asked to speak with supervise. HE said they don't provide more than 1 year guarantee for the furniture and that my...

Rooms To Go / return/ exchange policy

Tracey Hutson on Jun 5, 2017
Recently purchased a sectional sofa from Cypress, Texas location. Upon delivery, decided the color was too dark and called to exchange it for a lighter color. To my surprise, was told there is a no exchange policy. Your sales associate never mentioned this policy. There are too many...

Rooms To Go / #43613024 curved bench

Kristin Haynes on May 31, 2017
We ordered close to $5, 000 worth of furniture from RTG this transaction on 1-24-15. The curved bench (43613024) cracked within the first year we had it on the seams. Called and it was replaced with out issue around March of 2016. This past Saturday we spent another $2, 000 on furniture...

Rooms To Go / serta mattress

George Charlton on May 27, 2017
I am totally dissatisfied with rooms to go. I will never recommend anyone or shop again at one of there stores. Very rude no compassion for disable ones make sure you find out about return an refund policy before you purchase anything, because you stuck like chuck. Purchased a defective...

Rooms To Go / white sectional

Falston on May 18, 2017
Ordered white sectional on May 5th. They delivered on May 12th wrong sectional mix pieces black/white. Had to wait until May 18th to get a new delivery only to be pushed from a 12-4 window to a 2-6 window to they will be there before 8. Customer service is a joke as they accept no...

Rooms To Go / laf sofa onyx

Lorrita1 on May 13, 2017
I bought a sectional leather sofa november 17, 2014. I waited in line and researched about this product and got very good reviews on it, so I went ahead and bought this sofa and along with the sofa I bought the full extended warranty. It has been 2 years and 1 month since the initial purchase...

Rooms To Go / delivery

Jennifer Burnett on May 3, 2017
I ordered a walnut 6 piece Mango table and chairs. Delivery window is 4 hours therefore someone needs to take off of work to be home. Today my Husband did that. Delivery arrived with 5 out of 6 chairs and we are not being expected to take another 4 hours out of our schedule and time to...

Rooms To Go / worst day for my daughter mind you she is 8 years old

olga peguero on Apr 27, 2017
I bought a bunk bed for my daughter cost me 1200 dollars. delivery comes and doesn't even try to put the bed in the room when they tell no nop the stares wont go in. they advise my to go buy a knew one. then they left my daughter without a bed. shes crying they didn't care and were very...

Rooms To Go / polyester couches

Nancyhb on Apr 21, 2017
A year ago we bought a set of polyester material. We asked the sale person if that material it won't pill by the time, she told us the will never happen. We have the guaranty and now they're making us pay the delivery plus the guarantee for the new couches the we are getting. My husband...

Rooms To Go / return policy

Steve 22 on Apr 17, 2017
I Purchased a couch and recliner. The recliner is too large for the room and I checked with the store regarding any options that we may have. The total cost of the pair was almost $3, 200 delivered. They offered to take the chair back and give us a store credit. The chair was $574.28 and...

Rooms To Go / sectional, ottoman, table, & lamp

Aly Lee on Mar 25, 2017
My coach is now sagging to the floor, the material is of poor quality, faded and stained regardless of protection added via R2G. They sent the wrong table and never replaced it with the correct one. The lamp had a hairline crack that they never replaced. The ottoman is mishapen. They sent...

Rooms To Go / poor quality products

Laura Brooks on Feb 27, 2017
I was asked on Twitter by @Roomstogo to fill out this complaint form: I purchased the Highland Park Pearl 5 Pc Counter Height Dining Room set and within the first year I noticed the set was not holding up and looks horrible. With normal daily use the material on the seats, especially the bench...

Roomstogo / order delivered was incorrect

George O Allen on Feb 13, 2017
I have received merchandise that did not fit the order we made in the store but I am getting no satisfaction from the local store, Gulfport, MS #684. Order number is 21227484, Phone 2282222815. My wife and I went to the store, #684, on January 14th, 2017 to see if we could find a bed for...

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