SUBMIT A COMPLAINT

Rooms To Go Customer Service

53
Complaints388
Pending219
Resolved203

RoomsToGo.com, Inc.

11540 Highway 92 East
Seffner
Florida
United States - 33584

Customer Support Phone Numbers

+1 888 709 5380(Internet Sales) 3 8
+1 800 766 6786(Other Inquiries) 16 13
Mon9:00 AM - 10:00 PM
Tue9:00 AM - 10:00 PM
Wed9:00 AM - 10:00 PM
Thu9:00 AM - 10:00 PM
Fri9:00 AM - 10:00 PM
Sat9:00 AM - 10:00 PM
Sun11:00 AM - 7:00 PM
Plus

Rooms To Go Complaints & Reviews

Rooms To Go / Living room furniture

As
Jun 24, 2019

My sofa/love seat/chair when delivered was damaged on 6/13/2019. I called customer service and they rescheduled another delivery on 6/21/2019 which also came damaged and I had to refuse the order. Spoke to customer service rep on 6/21/2019 and she assured a manager will get back with me at...

Rooms To Go / unethical behaviour from store manager named "jp"

Ju
Jun 20, 2019

I ordered a dresser and was to be delivered on June 19th, 2019 between the hours of 5:00 pm and 9:00 pm CST, after getting text and automated updates no delivery ever made. I then called the 800 number and was told expect delivery by 10:00 pm then at 10:23 pm i get a call from the delivery...

Rooms To Go / 2 couches, 2 love seats, 1 recliner, 1 dining table, 8 dining chairs, 4 end table and 2 coffee tables

Mo
Jun 12, 2019

The absolute WORST delivery service ever! We purchased 2 full sets of living room furniture plus a full dining set on 5/18/19. The salesman informed us that furniture was only delivered in our area on Fridays and that they would not haul away old furniture. He stated that all furniture...

Rooms To Go / sofa sleeper

Ka
Jun 10, 2019

In August I ordered a sofa sleeper on line for my daughters birthday. It was delivered on time however it was not setup or the mattress put in place. We did that and things seemed to be ok. In December while visiting I noticed that the cushions were losing their shape and going flat. I...

Rooms To Go / cindy crawford pine manor pine bed

Ta
Jun 08, 2019

I am still waiting to hear back from the manager of the Hoover, Al location about my 2nd delivery today, which didnt happen. Called the store left my name and number for the store manager to contact me since CSR says he wasn't in at the time I called, so needless to say i have still not heard back from the store manager whom I left word to call me.

Rooms To Go / metropolis sectional cushion seams splitting after 5 months

Lo
Jun 06, 2019

Bought Metropolis sectional in December and it was delivered in part before Christmas and second part first of January 2019. Bought nubby gray fabric as I thought it would wear better than microsuede fabric. The sofa was delivered end of December and first seam came open on back cushion 4...

Rooms To Go / power leather recliner

Wa
Jun 03, 2019

The chair was delivered on may 31, 2019...my husband sat in the chair on Saturday, on Monday, the power for the recline was not responding, the blue light shines, but the motor is not working, after calling the store, I was informed there is no return on any furniture. !!! The warranty we...

Rooms To Go / bookshelf daybed

Ti
Jun 03, 2019

I bought a bookshelves daybed around 20 of May. They delivered it and ask did I need them to put it together and I replied yes please. I get home the daybed has been put together but there sets the bookshelves in big box which is setting in middle of my doorway has not been put together. I...

Rooms To Go / mattress

Na
Jun 03, 2019

Salesperson Ben Evans at store 216 in Wesley Chapel falsely promised us our mattress would be able to be returned for a refund (minus $100 restocking fee) if we were unhappy. The mattress was horrible! I believe the mattress sold and delivered to us was not the same as the one in the...

Rooms To Go / mattress set

Ti
Jun 02, 2019

I tried out a mattress in store and it was firm yet soft and they showed me a twin size version of the mattress this was wednesday may 29th, 2019 the mattress came yesterday june 1st, 2019.. I swear this isn't the mattress I tried out in the store.. I slept on it last night and I thought I...

Rooms To Go / poor customer service and damaged furniture

Da
May 31, 2019

I purchased furniture from RTG on May 17, 2019. Furniture was delivered today, May 31, 2019. All three pieces were damaged. I contacted the customer service department and was told it would take another two weeks to get replacement furniture. After speaking with a supervisor I was then...

Rooms To Go / customer service in pensacola florida

Ho
May 31, 2019

Yesterday 5/30/19, I went to Rooms to Go for Kids store in Pensacola. After wandering around looking for help for minimally 30 minutes, I asked a lady was helping another customer if anyone else worked in the kids department. She was very nice and apologized saying that her co worker wa...

Rooms To Go / delivery

Gw
May 30, 2019

Delivery date 5/30/19 @ 2238 Valley Ave. Nashville, TN 37218 After calling back to Rooms to Go, I was informed that only (2) pieces of mattresses could be collected. I actually had (4) pieces. The delivery guys took (4) pieces out of the house, but did not let me know that they couldn't...

[Resolved] Rooms To Go / king size pillow top gel mattress

Va
May 18, 2019

We purchased this bed last summer and until i got to the register to pay, I thought perhaps there was a return policy. There was not. At that point, I felt I needed to go through with the purchase confident that with the 'breaking in' period that our new mattress would soon feel as comfy...

[Resolved] Rooms To Go / bed purchase order number 8541404

El
May 14, 2019

On 4/28/19 I went into Rooms to Go to look at a bed frame. I ended u buying it along with a floor sample king size tempur pedic mattress. The salesmen told me that I would have to pick it up that they could not deliver it. This being a sunday the store was due to close at 6pm so I went to...

[Resolved] Rooms To Go / sofia vergara

Ni
May 14, 2019

Unfortunate I have to contribute to the negative reviews. However, 3 of my 4 items came damaged. The delivery guy told me the item was damaged on the truck and still left a caved in nightstand. Not only unprofessional but idiotic. Had a horrible experience in person (today, same day as my...

[Resolved] Rooms To Go / delivery service terrible

Jo
May 08, 2019

Went on Rooms To Go online ordered a whole bedroom set spoke to somebody on the phone confirming who I was telling me that they were going to call next Monday to get the delivery window for which they're going to deliver the set in.. the next Monday comes around no call no delivery on...

[Resolved] Rooms To Go / international mall, doral. miami fl

Jh
May 07, 2019

Horrible, never again. - Broken Furniture // Built Unprofessionally. - I called the day of delivery to return the item but they stated they could not return the money which I wasn't informed of prior to purchasing. - Store credit only. - People who made the delivery did not give me the order to...

[Resolved] Rooms To Go / mattress

St
Apr 29, 2019

Very disappointed with this store. We purchased a mattress from here and we were lead to believe that if we did not like it that would not be a problem. We tested in the store and it seemed ok. Once it was delivered we realized it was too firm. We called the store and the problems begin...

[Resolved] Rooms To Go / bad quality and service delivery.

Mi
Apr 19, 2019

In past few months I been struggling with the rooms to go trundle bed that I both for my two boys. I was going to so much from the beginning. To start from warranty that I have been purchasing and the may phone calls and long waiting to assist. One thing I notice no one except one employee...

[Resolved] Rooms To Go / dining room table & dresser

Sd
Apr 19, 2019

I bought an entire bedroom set and a diningroom table. My dresser keeps being delivered damaged and my dining table. This is the 3rd time now that I am needing a replacement. Customer service is no help when I call and they act like they dont care. I am having to wait a week at a time and...

[Resolved] Rooms To Go / 23262166i

Dr
Apr 09, 2019

I for one am very disturbed about the products I have purchased, i.e. Leather Sectional. Within 45 days of the delivery one of the Arm Chair, (reclining) had to be replaced as the chair would not lock into place, in the upright position. After only a few times of reclining the same issue...

[Resolved] Rooms To Go / customer service/financing/delivery

An
Mar 06, 2019

Order # 23707829 I placed an order for two Cindy Crawford sofas on 02/23/19. I applied for the interest free financing the same day and was approved for approximately $8000.00. A delivery date of 03/06/19 was scheduled. I was informed that someone would be contacting me 24/48 hours ahead...

[Resolved] Rooms To Go / dining room set order 2313284

Vi
Feb 24, 2019

The dining room set is falling apart.. The chairs are peeling and the table too. I'm very disappointed because i'm still paying For this set.. I don't even have kids or pets in the house.. I've been a customer for almost 20 years I still have my first sofa seat that I...

[Resolved] Rooms To Go / 11 month old two power recliners falling apart

Be
Feb 18, 2019

Contacted customer service and a rep. came out to check the problems with the recliners. customer service called me with the outcome of his report. He stated that the recliners have over usage that is the problem. Seriously the motors are making noise and the foot rests are ripped...

[Resolved] Rooms To Go / bad customer service

Do
Jan 22, 2019

I went to the rivers avenue store on 1/19/2019 because I wanted to purchase the Bexley sectional and the recliner in red..it was advertised that if u purchase the set u get the recliner for 179.00 I applied with acceptance now and they wouldn't give me enough.i asked the associate if I...

[Resolved] Rooms To Go / third time gray server damaged upon delivery

Lc
Jan 22, 2019

Unfortunately, our delivery experience has been very unpleasant! We ordered two very lovely Gray Servers from the online store. Payment was accepted immediately and without delay. However, it appears once the money is received that's the end of "good" customer support. We ordered our two...

[Resolved] Rooms To Go / cindy crawford palm springs sectional sofa

Me
Jan 18, 2019

I purchased this sectional with added seat and stain protection for over $3000 February 2018. After 4 months I started noticing that the cushions were really going flat and that I was really not finding the couch comfortable anymore. Not even 10 months of owning it the cushions are sagging...

[Resolved] Rooms To Go / double reclining chair

Fr
Jan 18, 2019

We purchased a leather double recliner with electric power last year from Rooms to Go. Within two months one side completely stopped working it would not recline and would not do anything. We called Rioms to Go and they sent a person out to look at it. He ordered a part The part came in...

[Resolved] Rooms To Go / sofa loveseat and chair

Ms
Jan 16, 2019

I purchase this leather furniture in 2011 . 2013 this funiture started pealing and I'm so disappointed that it didn't last three years. We have no children not a lot of sitting on it. I can't return it because of course warranty had expired. Doing my research on this found RTG had so many...

[Resolved] Rooms To Go / delivery customer services

Fu
Jan 14, 2019

I purchased a sectional online the sectional was to big I have a son that paraplegic son his wheelchair could not get to living room because it was blocking off the entrance to get in or out, I immediately called in which I was told I had to wait 48 hours to make appointment to come pick...

[Resolved] Rooms To Go / cindy crawford home

Fe
Jan 09, 2019

We purchased the Cindy Crawford Home micro suede living room set and a beautiful light finish dining room set in 2016. All of it is horribly made furniture. The finish on the dining room set peeled off just months after owning it. The chair arm handles are wobbly. We had r2g replace one...

[Resolved] Rooms To Go / build-a-bunk gray 4 pc full/futon loft bed sku: 3832118p

Nr
Jan 02, 2019

We recently purchased Build-a-Bunk Gray 4 Pc Full/Futon Loft Bed Sku: 3832118P and had it delivered today. It did not come with the desk attachment in the photo which was a really big selling point for us (came with blue accessories instead of the orange that we saw on the site). After...

[Resolved] Rooms To Go / sofa

Do
Dec 18, 2018

The sofa I purchased in May 2018 is already falling apart sear a d back cushions flat, cardboard inside left arm loose so makes noise. Put a complaint in with Rooms To Go they sent out a representative just got a call and was told they would not fix it, should have listened to my friend...

[Resolved] Rooms To Go / coffee table/sofa table

So
Dec 15, 2018

DO NOT BUY FURNITURE HERE - GO ANY OTHER PLACE BUT HERE...Spent a lot of time in the store picking out furniture and then getting excited about it and deciding to order. After he has our credit card put in the computer, he tells us about delivery dates. We purchased on 10/3/18; a couch...

[Resolved] Rooms To Go / living room sofa set

Da
Dec 14, 2018

I purchased a 3 piece sectional in 2017. They replaced the whole set in July 2018. The loveseat material is starting to split again like it did the first time. I have only had the loveseat since July this year. They will not do anything because its been past a year since I bought the...

[Resolved] Rooms To Go / mattress sagging only 3 months after purchases

Ka
Dec 13, 2018

A temperpedic mattress was purchased in september on a rooms to go credit card, that started to sag, only after 3 months and let me add it was not a cheap mattress. Had a big ordeal trying to get a tech out to look at it, tried to get time frame that was acceptable cause of my job 3 time...

[Resolved] Rooms To Go / bedroom furniture set

Sa
Dec 10, 2018

I bought this beautiful set in October and I received partial furniture in November 24, 2018 the dresser was broken. They tried again December 1, 2018 to delivery guys broke the dresser by scratching and ripping my kitchen floor and leaving scratch marks through my house. What kind of...

[Resolved] Rooms To Go / purchase of a leather living room set.

Je
Nov 18, 2018

I purchased a leather living room set in July, 2018. I purchased from the showroom the salesperson was excellent in helping me out. I picked out what I thought I wanted. It was Aug before I got it because of back order or out of stock. Once I received only had it a few weeks when I started...

[Resolved] Rooms To Go / inferior quality sofa

Ga
Nov 18, 2018

In November 2010 we purchased a living room and dining room set from Rooms to Go. Six years later, the backs of the sofa cushions and sofa started to disintegrate. We are snowbirds and only use the furniture for 5 months of the year . Last year I tried sewing on fabric to cover the...