Rooms To Go’s earns a 3.9-star rating from 986 reviews, showing that the majority of furniture shoppers are satisfied with their purchases.
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Rooms To Go - Poor communication delivery and misleading sales discounts
Bought a set of bunkbeds for rental. They were told there was a winding road and not to use a large truck. They sent an 18 wheeler that said they could not deliver. They made a second trip and again with an 18 wheeler but had no trouble getting thru. They had no idea how to set up the beds and put the stairs against the wall on the wrong side. they...
Read full review of Rooms To GoSmiling Salesperson
My husband and I had the pleasure of shopping and meeting Susan the salesperson. We were looking for a specific recliner and she knew her merchandise like the back of her hand. She was not only informative but was kind, friendly and knew what we were looking for. I will definitely return and ask for Susan in the future. Rooms To Go is lucky to have Susan on their team. Thanks Susan and Rooms to GO,
Recommendation: I highly recommend Rooms to Go and Susan the salesperson.
The complaint has been investigated and resolved to the customer's satisfaction.
Furniture shopping!
I came in last week. I experienced some of the best customer service, I’d had in quite sometime. Teonna Gibbs helped my wife and I find precisely what we were looking for to furnish our living room! If you ever go to “Rooms to Go”, ask for young lady by the name of Teonna Gibbs, she will go above and beyond to bring you and yours satisfactory!
Recommendation: Room To Go Is The Place To Go!
The complaint has been investigated and resolved to the customer's satisfaction.
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Pros
- Wide furniture selection
- Affordable pricing models
- Attractive financing options
- Coordinated room sets
- Frequent discount events
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Cons
- Limited Customization Options
- Inconsistent Furniture Quality
- Delivery and Service Issues
- Limited High-End Selection
Please do not trust rooms to go and definitely not their warranty, they are cheaters
Please do not trust rooms to go and buy your furniture there, they do not honor the claims!
We purchased furniture for our new home, we were promised to take care of any issues small or big if we pay and get warranty.
We opened claim with fortegra who is rooms to go's partner for working on claims.
The technician who visited us to carry out inspection did accept and confirmed repairs required on our sectional and coffee table but we have not received any call back from fortegra. After waiting for 15 days when we called them they told claim was closed without any notice. When I requested for new claim they started telling the claim was still open, basically they want to shut us!
Our claims fall in the category of their 'what is covered' list in their warranty document but the claims are being rejected. When we try and explain the call center agent they apologize and repeatedly tell that it's not covered and their warranty document doesn't state the same.
Recommendation: Never buy furniture from here and definitely DO NOT WASTE ON WARRANTY
The complaint has been investigated and resolved to the customer's satisfaction.
I had a bad experience with Room to go couch and it is so sad
we made a complain, and it took them forever to come and check it
and they told us that there is nothing they can do about it
this is my second time of having bed experience and it is so disappointing honestly
Rooms To Go Complaints 982
Special order rocker that needed assembly
I ordered a rocker that required me to assemble it. I received the rocker on November 15, 2024. There was a defect in the predrilled holes that wouldn't allow the rocker to be completed. I immediately notified the manufacturer/vendor, who told me that I had to contact RTG Special Orders department. RTG Special Orders told me I had to go through the vendor...
Read full review of Rooms To GoService - product not able to put together
I bought a leather chase/couch/recliner, the middle portion does not go with the set and I've tried calling rooms to go they want to charge me for someone to come out. I have filed a complaint with the BBB and with Gov DeSantis. I am going to contact a lawyer. You should not be charging me to come back our since you sent the wrong part. The delivery people...
Read full review of Rooms To GoRocker recliner-chestnut, sku nol 18505086
Rocker Recliner-Chestnut Purchase: 9/28/2024, Store 609, Sales Person Jeremy Ghawaly (061354)-was a great Salesman SKU No. 18505086 $699.99 + 70.00 3 Year Guard+55.65 tax + DT 89.99 =$915.63 Finance thru Rooms To Go Oder #31152520 Cora Bertrand [protected] I sent a complaint on 11/21/2024 and they replied for me to send you this message. — It wa...
Read full review of Rooms To GoIs Rooms To Go Legit?
Rooms To Go earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Rooms To Go. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 72% of 982 negative reviews, Rooms To Go is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
Rooms To Go has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Rooms To Go has registered the domain name for roomstogo.com for more than one year, which may indicate stability and longevity.
Roomstogo.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Roomstogo.com you are considering visiting, which is associated with Rooms To Go, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for Rooms To Go have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Rooms To Go website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Roomstogo.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Rooms To Go.
However ComplaintsBoard has detected that:
- Rooms To Go protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Online purchase
You would think that when you buy furniture online from rooms to go that you would be getting the same service as you would get from the in-person shopping, I learned the hard way that NOOOO you get the worst service ever. When you invest around 2K to buy furniture and add assembly fees at check out. You will learn that there is something called shipped...
Read full review of Rooms To GoHosford 6 pc sectional non-powered sofa
I purchased this sofa on 10/16/2021 after going through a hurricane here in louisiana and losing everything. I decided on rtg because after shopping around they had what I pretty much wanted. … I chose the delivery option, freight truck delivered and unloaded the fully wrapped and fully boxed 6-pc sofa into my storage pod at my residence. I verified each...
Read full review of Rooms To Go and 1 commentService after the sale.
I just want to start off with this, in 2009 we went into the Cedar Park Texas store to purchase furniture for our new home. We walked in and asked for the leather sectionals. I asked if there was a leather sectional that did not have stitching on the seat area, the saleswoman replied "we do, but it's very expensive". My husband and I left the store, walked...
Read full review of Rooms To Goglass/wood cocktail table
I purchased a cocktail table -brown/espresso with glass center on 12/22 from Rooms to Go and last month the glass insert shattered all over my floor. Nothing was placed on the table, no kids and no pets.
Stopped by the store early in Sept. hoping to buy the glass for the table and the salesman stated that they do not sell the glass center, I would have to buy the whole table again. I then emailed customer service and received an auto reply that they look forward to working with me. Have not heard from them since and only have a shell of a table sitting in my living room.
Desired outcome: Would like to purchase the glass for this table. Order# [protected]
Confidential Information Hidden: This section contains confidential information visible to verified Rooms To Go representatives only. If you are affiliated with Rooms To Go, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Love seat
We purchased three leather loveseats from Rooms to go less than 15months ago and purchased the extended warranty because we were told it would cover discoloration and excessive wear and tear. Two of the loveseats are going to have to be replaced as have white paint/color worn off both where the foot rest rubs up against the couch when it extends and on the...
Read full review of Rooms To GoSectional couch
I am writing to express my deep disappointment and dissatisfaction with the sectional couch I purchased from Rooms To Go in 2020 (Order: [protected], Total: $2,049.65), along with an extended warranty from Fortegra 4warranty. Unfortunately, within the first year of ownership, I noticed factory defects and significant discoloration on the couch. I promptly...
Read full review of Rooms To Go and 1 commentExtend warranty service
Room To Go and Fortegra is a blatant deception. When I made my purchase, Room To Go store staff assured me that if I bought the extra insurance from Fortegra, it would cover me in case of being scratched by a ballpoint pen or nail polish or burned by a cigarette. Since I have small children at home, I bought the extended insurance package for 3 years. But...
Read full review of Rooms To GoWarranty on Davis Park sofa
As I had been warned, the guarantee offered by rooms to go is crap, you waste time and your money paying extra for this, don't do it, go and buy somewhere else where they respect customers. Don't even be fooled by buying the fabric protector or stain remover cleaner, because that's also a deception. My daughter (4yo) accidentally melted a nail polish on my...
Read full review of Rooms To Go and 1 commentBAR
We order a gray bar from rooms to go, back i think august 2023, but when it was delivered, it was the wrong color, and damage bad. We reported to rooms to go, and they send a third party to pick up the bar on 9/8/2023, in a white truck, the guy give me a pink slip, but i lost it. We just assumed rooms to go will correct this problem, and credit our account. Rooms to go reported to my credit report and Synchrony bank, that their record shows we have the bar, after we disputed at least 5 times already. I added text messages from me and my wife Tyrone and Patricia Freeman, also the bar i bought from amazon, which is correct color.
Desired outcome: credit my account correctly
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Haven't heard back from corporate office, after they told me that they are looking into the issue.
This complaint has been resolved automatically due to user's inactivity.
Couch with chaise
Worst company... Got a first couch — pieces didn't match. Got a replacement couch — still doesn't match. Customer service told me I was stuck with it. Finally got corporate involved and they sent out a technician who agreed to the discrepancy but it has now been a month and I still have not heard about my new replacement. This company completely just blow...
Read full review of Rooms To Go and 1 comment$900 leather recliner
Very dissapointed!× bought a leather recliner they delivered it yesterday and neither me nor my husband can get the leg recliner down its to heavy. My husband is in a wheelchair and was an army veteran. They will not even trade out for another recliner Bought in Slidell on 07.04.24. Delivered yesterday 07.12.24. Notified Rooms to Go before we even had it...
Read full review of Rooms To GoDefective merchandise/customer service
I have the had the most horrific nightmare with this company! I received 2 defective couches nobody will help me, no help from anyone or customer service and they want to charge me a 20% restocking fee for their damaged couches! I also received the wrong lamps 4 times! and nobody will help me with that either! I was in the store yesterday hysterically crying from being mistreated and not one person cared about anything! I have even contacted the vendors to help me and they didn’t help either. I am completely mortified, and distraught over all of this! I have spent hours and hours trying to rectify this situation and all i ever did was go and purchase furniture and have had nothing but the worst experience from any company! Someone please help me!
Desired outcome: REFUND
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Incorrect order
In January of this year, I purchased a set of queen size bedrooms to be delivered on March 8th since my husband wouldn't be home all that time, when they delivered the bedroom set, the dresser was broken, then they brought me the wrong size. That same day they contacted me to make a reschedule to make delivery of the replacement of the dresser and bring me...
Read full review of Rooms To GoOther questions
I was told the furniture I wanted was discontinued and no longer available. bought a living room set I settled on and hate because I was told is the only non-motorized reclining set they have. the set I want, asked for repeatedly is in stock and available online. called my store and they will not allow to me exchange it. called customer service, corporate twice, they told me it's up the store's discretion, but since I was misled, they should allow me to exchange it. The manager refused and also refused to tell me the name of the manager she asked. (website required I remove all capitalized letters to submit)
Claimed loss: 4200.00
Desired outcome: Exchange set for set I was told was discontinued, will pay any difference.
Confidential Information Hidden: This section contains confidential information visible to verified Rooms To Go representatives only. If you are affiliated with Rooms To Go, please claim your business to access these details.
Morgan from Corporate called me and has authorized a reselection. I AM COMPLETELY SATISFIED, but cannot remove this comment. She called me within minutes of an email! Thank you R2G!
This complaint has been resolved automatically due to user's inactivity.
Monroe heights bed
I wanted to share a very pathetic and frustrating experience I ever had with the furniture I bought. I am almost spending a month running behind to get what I need and solve my issue. 4-5 times call with Customer service teams spending more than 30 minutes each time, 7-8 times visit to the store and in the end the problem is not solved. I kindly request...
Read full review of Rooms To GoCustomer service representative named Ashley
I have not written a personal complaint on anyone in more than 15 years, with any company. So, for me to be at this point, is absolutely necessary. I feel so disrespected and was treated so poorly by a male named Ashley in customer service. I was in good spirits when I called and was simply making a call to follow up on defective pillows. There's no rush on...
Read full review of Rooms To GoFortegra warranty
I purchased my sofa from rooms to go in 2020. We continually had issues with the recounting part of the sofa constantly breaking. After about two years and several replacements of the parts, Rooms to go replaced our sofa. The sofas structural seam began to tear after about a year of having the sofa along with the leather cracking and peeling. We contacted rooms to go to have a technician look at it. They stated that Fortegra should cover the claim because of the seam that was damaged was not a regular seam but a structural one, the sofa also has begun peeling and cracking. We had multiple technicians come to our home for them to tell us the same thing but then the insurance would deny it. When I contacted customer service they practically told me they are unable to help me. For the cost of the leather sofa, I would expect the item to last several years and the insurance will not cover anything.
Desired outcome: Replacement or refund
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About Rooms To Go
Rooms To Go operates over 200 stores across the United States and Puerto Rico, and has an extensive online presence through their website, roomstogo.com. On their website, customers can browse and purchase furniture, find local store locations, and access helpful tools like room planners and style guides.
The company is committed to providing quality products, offering a variety of furniture styles and materials, from traditional to contemporary designs. They also offer financing options and delivery services to make the purchasing process more convenient for their customers.
Rooms To Go has expanded its reach by launching additional brands, such as Rooms To Go Kids, which focuses on children's furniture and decor, and Rooms To Go Outlet, which offers discounted furniture and closeout items.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Rooms To Go. Make it specific and clear, such as "Defective Sofa Delivered by Rooms To Go" or "Unresolved Billing Issue at Rooms To Go".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Rooms To Go. Mention key areas such as product quality, customer service, delivery, and after-sales support. Include specifics about any transactions, such as purchase dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Rooms To Go. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, email correspondence, photos of the product, or any other evidence that substantiates your claim. Do not attach files containing sensitive personal information for your own security.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Rooms To Go, such as a refund, exchange, or repair services.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the details provided are correct and that your narrative is easy to understand.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the required fields and attached any necessary documents before submitting.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Rooms To Go or from other users who have had similar experiences.
Overview of Rooms To Go complaint handling
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Rooms To Go Contacts
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Rooms To Go phone numbers+1 (888) 709-5380+1 (888) 709-5380Click up if you have successfully reached Rooms To Go by calling +1 (888) 709-5380 phone number 2 2 users reported that they have successfully reached Rooms To Go by calling +1 (888) 709-5380 phone number Click down if you have unsuccessfully reached Rooms To Go by calling +1 (888) 709-5380 phone number 0 0 users reported that they have UNsuccessfully reached Rooms To Go by calling +1 (888) 709-5380 phone number100%Confidence scoreInternet Sales+1 (800) 766-6786+1 (800) 766-6786Click up if you have successfully reached Rooms To Go by calling +1 (800) 766-6786 phone number 0 0 users reported that they have successfully reached Rooms To Go by calling +1 (800) 766-6786 phone number Click down if you have unsuccessfully reached Rooms To Go by calling +1 (800) 766-6786 phone number 0 0 users reported that they have UNsuccessfully reached Rooms To Go by calling +1 (800) 766-6786 phone numberOther Inquiries
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Rooms To Go emailstellus@roomstogo.com100%Confidence score: 100%Supportonlinesupport@roomstogo.com100%Confidence score: 100%Supportcustomerservice@roomstogo.com96%Confidence score: 96%Customer service
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Rooms To Go address11540 Highway 92 East, Seffner, Florida, 33584, United States
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Rooms To Go social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 11, 2024
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Most discussed complaints
Avoid any business with rooms to go!Recent comments about Rooms To Go company
Hosford 6 pc sectional non-powered sofaOur Commitment
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