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Rooms To Go Customer Care Service

RoomsToGo.com, Inc.

11540 Highway 92 East
United States - 33584

Customer Support Phone Numbers

+1 888 709 5380(Internet Sales) 1 1
+1 800 766 6786(Other Inquiries) 4 0
Work days:
Mon9:00 AM - 10:00 PM
Tue9:00 AM - 10:00 PM
Wed9:00 AM - 10:00 PM
Thu9:00 AM - 10:00 PM
Fri9:00 AM - 10:00 PM
Sat9:00 AM - 10:00 PM
Sun11:00 AM - 7:00 PM

Rooms To Go Complaints & Reviews

Rooms To Go / Polyester couches

Nancyhb on Apr 21, 2017
A year ago we bought a set of polyester material. We asked the sale person if that material it won't pill by the time, she told us the will never happen. We have the guaranty and now they're making us pay the delivery plus the guarantee for the new couches the we are getting. My husband...

Rooms To Go / return policy

Steve 22 on Apr 17, 2017
I Purchased a couch and recliner. The recliner is too large for the room and I checked with the store regarding any options that we may have. The total cost of the pair was almost $3, 200 delivered. They offered to take the chair back and give us a store credit. The chair was $574.28 and...

Rooms To Go / Sectional, Ottoman, Table, & Lamp

Aly Lee on Mar 25, 2017
My coach is now sagging to the floor, the material is of poor quality, faded and stained regardless of protection added via R2G. They sent the wrong table and never replaced it with the correct one. The lamp had a hairline crack that they never replaced. The ottoman is mishapen. They sent...

Rooms To Go / Poor quality products

Laura Brooks on Feb 27, 2017
I was asked on Twitter by @Roomstogo to fill out this complaint form: I purchased the Highland Park Pearl 5 Pc Counter Height Dining Room set and within the first year I noticed the set was not holding up and looks horrible. With normal daily use the material on the seats, especially the bench...

Roomstogo / Order delivered was incorrect

George O Allen on Feb 13, 2017
I have received merchandise that did not fit the order we made in the store but I am getting no satisfaction from the local store, Gulfport, MS #684. Order number is 21227484, Phone 2282222815. My wife and I went to the store, #684, on January 14th, 2017 to see if we could find a bed for...

Rooms To Go / Bonded leather failure

Lorita Davis on Jan 30, 2017
I purchased a bonded leather sectional sofa from Rooms to Fo 02/15/2015. November, 2015 I called about the leather on the end recliner cracking and losing it's color. Rooms to Go sent out a gentleman to "repair and assess" the problem. He sanded the spots and spray painted the areas with a...

Rooms To Go / Customer service

Jc14014 on Jan 22, 2017
I've sent 2 emails with no response. Your customer service reps are rude, disrespectful and should be unemployed. To hang up on customers multiple times, call you a liar and give no assistance what's so ever. They are not problem solvers and should be out of busIness if you cannot take...

Rooms To Go / Dining room table

Maria8591 on Jan 21, 2017
On 08/08/15 we buy the dining room set. After the year we buy the set the table start pelling off on the top. I call customer service and since we buy the extend warranty they said the will send a technician to check the table so i file the report on 11/10/15 they check the table on 11/23...

Rooms To Go / Claymore park bedroom set

carmb on Jan 17, 2017
Claymore Park black panel bedroom purchased in September 2015. Corner of chest is splitting cracking. First repair done in March 2016. Noticed yesterday that it is splitting again!! Same exact spot. Soon the corner will fall off of the chest. Customer service could not help. Out of warranty...

Rooms To Go / My couch is peeling

Yancy Gil on Jan 15, 2017
we purchesed a couch from rooms to go less than a year ago and not even four months after it started peeling at the seems and then all over the sitting area .this is couch that is hardly ever used do to the fact we work all week and the only time we use it is on the weekends . we would...

Rooms To Go / Cindy crawford home van buren burgundy 8 pc leather sectional/delivery / dispatch

Bill Marshall on Jan 14, 2017
It started off when my leather color was coming off. I asked someone about it and they said it wasn't right. That's not supposed to happen. They told me to call customer service that it is on warranty. So I called, They told me its not. But they said for me to take pictures and email them...

Rooms To Go / Sofa and chair set cindy crawford home

PF14 on Jan 11, 2017
We purchased a sofa and chair set from Rooms to Go in 2009 from a Rooms to Go in Clearwater FL. We live here 3 months a year. In 2014, both pieces started to fray and shred (see attached photos). They continue to peel away. We visited the store, spoke to the manager and showed him the...

Rooms To Go / Customer service and quality of products

Maikel Aguilar on Jan 11, 2017
I'm not the kind of person that gives complains, but my experience was really bad, i bought a bedroom set and a sofa, after 2 months waiting on my delivery, the dresser was broke, i had to return it, my bed was incomplete, i still have part of the furniture in my house, and still waiting...

Rooms To Go / Living room sofa set

WastedMyMoney on Jan 6, 2017
I purchased a new living room set from Rooms To Go in 2015. I noticed some dried looking debris attached to the outside of the furniture but really didn't think anything of it. Within a year, I started breaking out and feeling like something was biting me but I couldn't figure out what wa...

Rooms To Go / Bad sales rep

Bruce Cruz on Jan 1, 2017
On December 31 my family and I went shopping at this store at around 3pm in the afternoon and were met by the rudest sales rep. I have ever met. We were looking at the headboard to purchased and we politely asked the sales rep. about the price. The price were double what we saw at the...

Rooms To Go / Red leather sectional

bboop7 on Dec 12, 2016
My name is Mildred Garcia-Vargas, about one and a half year ago my husband and I bought a red living room set at the RTG store in New Port Ritchey Florida. We have always purchased our furniture from your company which is why I am so surprised and disappointed. The material has been...

Rooms To Go / Furniture

Cassi Carrasco on Nov 26, 2016
The end of July I ordered my furniture along with an entertainment center. I received my things different dates piece by piece. When they delivered my sofa, it had a crack on the frame. So again I had to wait more time for them to replace it. About four months later the frame to my...

Rooms To Go / Fraudulent signature practice & refusal to refund for a product that's not even delivered

Shawn WXY on Nov 23, 2016
On Nov 19th of 2016, I purchased a kids bed frame at Rooms To Go in Brookshire, TX. I was asked to sign twice on an electronic pad. First was for "credit card payment". Then I was asked to sign again. The sales person, Emmanuel Gonzalez, said "this is for you to pick up, not for us to...

Rooms To Go / Loveseat cushions

RRGarcia on Nov 21, 2016
My name is Roberta Garcia. I was sent the wrong cushion color, I called and asked for the correct color. I was told they would be here 10/31/16. I called several times and have been getting the run around. I am told RTG is waiting on the distributor. I was given a 2 wk time frame, then a...

Roomstogo / Delivery service

Meisam on Nov 5, 2016
You are waisting your money and time there! I purchased $4000 worth of furniture with 600$ delivery cost! and after three weeks still haven't got my bed frame! Their customer service is terrible! they call you 7:30 am to deliver! and if you don't answer you have to wait 48 hrs to...

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