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Customer Service

+1 800 768 0348 (Customer Service)
+1 888 818 5922 (Web Sales)
+1 866 396 8254 (Credit Service)
+1 404 442 1900 (Atlanta, GA)
+1 630 519 4800 (Chicago, IL)
+1 214 296 6200 (Dallas, TX)
+1 757 245 2208 (Hampton, VA)
+1 281 447 2250 (Houston, TX)
+1 757 466 0166 (Norfolk, VA)
+1 484 831 1060 (Philadelphia, PA)
+1 480 403 9800 (Phoenix, AZ)
+1 804 262 6480 (Richmond, VA)
+1 856 677 1030 (Turnersville, NJ)
5324 Virginia Beach Blvd
Virginia Beach, Virginia
United States - 23462-1828
Atlanta, GA
815 Sidney Marcus Boulevard, Atlanta, Georgia 30324

Chicago, IL
2860 S Highland Avenue, Lombard, Illinois 60148

Dallas, TX
2700 Ranch Trail Drive, Irving, Texas 75063 

Hampton, VA
124 New Market Square, Newport News, Virginia 23605 

Houston, TX
10251 North Freeway, Houston, Texas 77037 

Norfolk, VA
801 North Military Highway, Norfolk, Virginia 23502 

Philadelphia, PA
1800 East Dr., Oaks, Pennsylvania 19456 

Phoenix, AZ
1345 West Elliot Road, Tempe, Arizona 85284 

Richmond, VA
7204 Brook Road, Richmond, VA 23227 

Turnersville, NJ
5700 Route 42, Blackwood, New Jersey 08012 

Complaints & Reviews

Furniture Quality, Service Denial

I bought the furniture for my new house from The Dump stores in Deerfield, IL and Lombard, IL. The products from The Dump were advertised as a superior quality luxury products. Because I was investing a good amount of money on the furniture for my new house and I wanted peace of mind, I bought extra 5-year service plan as well, so I can keep getting the service and support. One of the sectionals in my family room developed sagging and discoloration within first 6 months of the usage. When I complained to the customer care, they asked for pictures that i sent within few hours. After that my nightmare started, the customer care team has stopped responding to my follow-up emails and after many follow-ups, they sent the technician after one and half months of opening the complaint, the technician didn't address any of my complains and rejects the warranty saying that the discoloration is not a manufacturing defect and the sagging is normal. The discoloration is definitely a manufacturing defect as the the discoloration is not uniform and it is just one panel of the section that is changed to white color. The customer care has been the worst experience and my repeated requests for a supervisor connect has been denied. I regret buying the expensive furniture from The Dump which is essentially double the price of similar products from stores like Ashley or other manufacturers, but the quality of the furniture is not as good as they advertise, and the store is not willing to honor the warranty or service plan. Now I dont have confidence in the products and it appears that I have wasted my money on buying an extended service plan for those products.

Mattress that has clearly failed after 8 months. Need credit at the Dump for a new mattress.

630PJ0911 / Joseph Ford
WELL……..
I called. I filled out the paperwork.
I took all the pictures.
I waited a MONTH. I called.
"Were so sorry Gail Deaner is no longer here so your file got forgotten."
OK………..
"Mr. Ford I see all your pictures and stuff. I am going to resubmit it to the vendor and it could take 5 days."
IT HAS BEEN ANOTHER MONTH…….
My mattress (at the time) was only 8 months old.
PLEASE REPLY.

Joseph Ford

Cell:[protected]

Mattress that has clearly failed after 8 months. Need credit at the Dump for a new mattress.
Mattress that has clearly failed after 8 months. Need credit at the Dump for a new mattress.

furniture in store not representative of furniture delivered/low quality/bad stitching

The furniture was delivered and I noticed right away it wasn't the same feel when sitting as what WAS ON...

mattress-purchased 6/22/2019

I purchased a King Koil mattress, but when I received it is much harder than the one I tried in the store...

rude customer service

Hi i purchased reclining sofa set and a dining table from them on June 1st. They were both delivered on 11th...

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service

My wife and I purchased a sectional sofa and a queen size bed frame. The bed frame has 2 storage drawer which takes the place of using a box spring. We were told by the salesman that both items were in stock and would delivered the following Tuesday. We received a text message regarding the delivery. The message stated the sofa would be delivered but the bed frame was not in stock. Over the weekend prior to receiving their message I disgarded the old sofa and bed frame and box spring and keeping only the mattress. The sofa delivery was made today and no bed frame. We currently have the mattress on the floor. My wife and I are retired and are in our upper sixty years of age. Not appropiate for your store to state that you have items in stock just to complete a sale. We do not know when we will receive the bed frame. I will conmunicate to as many people as possible to steer away from doing business with THE DUMP. Your business is appropriately named. Sorry I ever walked in into your Houston store on West Road.

leather lounge suite

I bought a leather lounge suite from the Dump Houston on December 8, 2018. When the lounge suite wa...

furnitures

I brought the furniture on June 5th when delivered the delivery guy cut my cord to one of my recliner chair...

furniture not delivered

I ordered furniture from the dump the I was to get it no call no show I called the store they said it would...

never got the furniture... part 2

Didn't think it could get any worse... Then it did. My earlier review details how I never received @ $10, 000...

never got the furniture

worst buying experience in the history of mankind. bought and paid for $10k of furniture on 11/24/ 2017. it...

twin recliner love seat with center compartment

I purchased two of these loveseats and shortly about 1 month after using one it begin to rip and tear at the...

horrible manager

I have never been spoken to like your manager chuck spoke to me!! I WILL NEVER STEP IN THAT STORE AGAIN! Who...

sectional sofa

Buyer be ware. The end of March I paid over $2, 000 For a sectional sofa, by April it was pitting. I called...

broken/damaged furniture

Every experience is different, but I wish that I'd taken the negative reviews more seriously and not...

deliver and pick up

On July 4th I purchased 2 set of mattresses and was told they would be delivered on July 10th between...

black leather sofa chaise-top grain split match-model #0421g8122laf01

ISSUE: Deep sagging between 1st and 2nd cushion when product was not even a year old yet. INVOICE #...

a sectional sofa/misleading warranty info

On 9/27/15 I purchase a sectional sofa along with other things. I also purchased an extended warranty my...

kitchen table

I purchased a beautiful wood table from the dump. I also purchased their extended warranty that I was told...

four leather counter stools that pealed after 3 years

We purchased these in Octobet 2013 for our new home. They looked very nice with the rest of our furniture. It...