Rooms To Go review: return/ exchange policy 14

Rooms to Go delivered a couch and said they didn't send the legs for the sofa. Delivery person said all I needed to do was call customer service and they would send the legs out overnight and send someone out to install. Of course, the furniture was delivered after 6 pm on a Saturday so I had to wait until Monday morning. Monday morning the customer service rep told me the policy is that if the parts are in stock it will take 3 to 4 days to process the order. She did assure me that they would overnight the parts as soon as they got them. If they don't have the parts in stock it could be up to 90 days. The couch cannot be sat on until the legs are attached to the sofa. The mattress cannot be put in the sofa until the legs are installed. She told me that I would get an email with the tracking number. On Tuesday when I called to get a status they said that the order was being processed. On Friday when I called customer care she gave me the same story and said that the she knew the order was being processed but could not get any information from the warehouse as to whether the parts were in stock On Friday when I called the salesman he said that the only thing I could do was call customer care, I called customer care on Friday and told Liz that i wanted my set up fee returned because they did not set up and I wanted 10% off the sofa since they delivered a defective product, She said they would not give me back any money and she was emailing the warehouse as we spoke and said she would call me back as soon as she heard back from the warehouse. She would see to it that the legs would be delivered on Saturday and someone would be out there to complete the installation on Saturday, It is Friday evening and no news from Customer Care. Rooms to go should never deliver something defective and I should not have accepted the sofa. No personal service from Rooms to Go only a large network or resources who refuse to provide any service. Avoid at all costs.

My husband and I purchased power sofa and power recliner from Rooms to Go. After it was delivered we were out of town for 5 days. Now that we are back home the sofa and recliner are very uncomfortable. We paid $3000 for both pieces. I called their customer service and explained the problem to them. I was told that once the furniture is delivered there is no exchange or refund. I WILL NEVER SHOP RTG again nor would I ever recommend RTG to anyone. Now we are stuck paying $3000 for furniture that we are VERY UNHAPPY with!😡

Awful customer service. Bought an ottoman and once it was delivered, it looked different in our home. Tried to get it exchanged after they said no return and they said no exchange policy. They said they could do a one time exception for an exchange but I would incur a delivery charge. Was never told any of this by the salesperson. They only want your money and now we are stuck with an ottoman we don’t love. Would prefer complete refund. Can’t believe the rude and short customer service attitudes from all personnel at the store regarding this situation. So many other furniture stores to shop from that have better policies and service. Will not ever be shopping here again.

Purchased a table from ROOMS to Go. It was delivered 20 days ago. We moved a couple of days ago. When we went to take the table apart the installers had stripped out all the screws. In addition the table was ordered in March and delivered in June. Between that time frame we sold our house and itbdies not fit in the new house. RTG said once we take receipt of the furniture it can not be returned. I just can't believe the company does not have a return policy! Now I am stuck with a table I can not use! Shame on RTG!

I purchased expensive leather set abs was told it was new and is would get in delivered in a week. They had it two colors and both were available when I changed the color they delivers two pieces and was told had to wait 5 months for other. I could not cancel since they had delivered the two pieces already. Also wasn’t told had to pay separate warranty for each piece like other sofas which is one price for entire furniture. Furniture is big for living room area doesn’t look right and not as comfy as expected for the price I paid. Now I’m stick with expensive furniture that doesn’t fit nor look right in my living room. I tried calling to inform of issue and was told they couldn’t do much and no refund can be granted. I’m extremely unhappy with th service. And again never told of 48 hour refund policy. Which makes no sense. How would you know if sofa fits it looks right until you get it into yr home. I will not shop rooms to go again and discourage others to shop There neither. Also still don’t have all pieces but being charged for it.

Ordered a couch set from Rooms to Go. Saw the same set in a different color in the showroom… received the couches day before yesterday and they are awful. So stiff and the angle forces your head forward. The cushions are like rocks. Found out the hard way that there is no return policy. Called and talked to several different people and there are absolutely no options… once they have your money they don’t care. I remember them saying there was a 48 hour return window, apparently that is only BEFORE DELIVERY. Once it’s delivered, you are stuck with the merchandise. I will never shop rooms to go again. There are too many reputable companies out there that are much more customer service friendly. I will advise against shopping at rooms to go to anyone now. Very expensive mistake just to be told that I am stuck with them.

When my Beautyrest mattress was delivered and set up it was super hard. I told my husband the bed in the showroom was so much softer and it was black. Well I went into the website and sure enough saw it was a totally different mattress they ordered me. The mattress I wanted was about 1000 dollars more, bit I'm willing to pay anything to help me get back pain relief due to having 2 spin surgeries and living with a cage and screws in my back. I need an exchange and read that their are no exchanges. I'm not going to pay $3200 for a mattress that's going to hurt me more. For that I would have stayed with my old soft pillowtop mattress... PLEASE HELP ME GET THE MATTRESS I WANTED!

I recently purchased a mattress in the Fort Lauderdale location. I slept in it one night, I woke up the next morning in severe pain. I thought maybe it’s me so last night I tried it again. After two hours I went to sleep on the sofa. The sales associate rushed me around the store pushing me to buy a more expensive sofa convincing me I would be happy with the one I got. Well I’m sure Beautyrest would not be happy to know the mattress sold to me gives me pain because an over eager sales rep sold me the wrong mattress.

I ordered a dining set for a vacation home. We received the item and realized that it is way to big for the area and would like to return it and purchase a smaller one to fit the area. I was told they do not take back items.. I called numerous times yesterday, to customer service. I left my number to get a call back. I still have not received at call 24 hours later. We have purchased many items from rooms to go, but if this is not handled it will be the last. We own many vacation properties. I was hoping this could be a easy way to refurnish homes in 2-3 years, not sure now.