Rooms to Go — return/ exchange policy
Recently purchased a sectional sofa from Cypress, Texas location. Upon delivery, decided the color was too dark and called to exchange it for a lighter color. To my surprise, was told there is a no exchange policy. Your sales associate never mentioned this policy. There are too many competitors out there that offer quality customer service. I will never shop at Rooms to Go again, and will post on social media my unsatisfactory experience.
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