SUBMIT A COMPLAINT

Rooms to Goreturn/ exchange policy

1
T Review updated:

Recently purchased a sectional sofa from Cypress, Texas location. Upon delivery, decided the color was too dark and called to exchange it for a lighter color. To my surprise, was told there is a no exchange policy. Your sales associate never mentioned this policy. There are too many competitors out there that offer quality customer service. I will never shop at Rooms to Go again, and will post on social media my unsatisfactory experience.

Responses

  • Wine Is Good Jun 05, 2017

    Did you ask what the return policy is? Most furniture stores do not accept returns, especially if the item is a special order or an item that they do not keep on hand and have to order. It is always buyer beware. Just because you do not get the answer you want does not mean they did not give give good service. They did. You wanted the item, they delivered the item you wanted. The fact that you changed your mind is irrelevant,

    -5 Votes
  • Wine Is Good Jun 05, 2017

    https://www.roomstogo.com/content/Customer-Service/Return-Policy

    -3 Votes
  • Re
    Reshu Bagga Nov 03, 2019

    Rooms to go. A BIG NO. Trashy customer service. Employees lie about the product to sell the product. Manager sucks. Rude and unkind. No help. Stuck as a customer. Big mistake. They don't care once you pay them. They show soft couches and send rocks. Not worth the money.

    0 Votes
  • TellUsRTG Dec 02, 2019

    @Reshu Bagga We hate to hear you feel this way and we'd love to help in any way we can! Care to send us your order info and the details to [email protected]?

    0 Votes

Post your comment