The complaint has been investigated and
resolved to the customer's satisfactionResolved Rooms To Go — return/ exchange policy
resolved to the customer's satisfaction
Recently purchased a sectional sofa from Cypress, Texas location. Upon delivery, decided the color was too dark and called to exchange it for a lighter color. To my surprise, was told there is a no exchange policy. Your sales associate never mentioned this policy. There are too many competitors out there that offer quality customer service. I will never shop at Rooms to Go again, and will post on social media my unsatisfactory experience.
The complaint has been investigated and resolved to the customer's satisfaction.