Menu
Quest Diagnostics Customer Service Phone, Email, Contacts
Quest Diagnostics
reviews & complaints

Quest Diagnostics
reviews & complaints

Quest Diagnostics Complaints Summary

34 Resolved
443 Unresolved
Our verdict: If considering services from Quest Diagnostics with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
File a complaint
Write a review
Verified
The authenticity of the customer service contact information for Quest Diagnostics has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Quest Diagnostics. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews

Quest Diagnostics complaints 477

Sort by:

Newest Quest Diagnostics reviews & complaints

ComplaintsBoard
H
8:31 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My appointment was at 10:00 AM on October 20 in the Woodbourne Rd location in Levittown, Pa, and I was 5 minutes late because the address did not include the building number, so it took me a while to find the correct building. I was taken back to the draw room at 10:20, and I had orders from 3 different doctors for routine blood work. The woman in charge...

Read full review of Quest Diagnostics
ComplaintsBoard
H
5:26 pm EDT

Quest Diagnostics employees lake worth road. lake worth fl

Quest laboratory on Lake Worth Rd. in Lake Worth is the worst lab quest owns in Palm Beach County Florida. This laboratory is substandard and the employees are passive aggressive very slow very ignorant and extremely incompetent. As a nurse, I have to sign in for laboratory blood work to drop off and wait to be called. f these people Keep me waiting after signing in an unreasonable amount of time. Furthermore they lose the blood work, lie about drop off dates and times and don't always calibrate their machines. The employees of this lab have a 0/10 customer service rating.

Read full review of Quest Diagnostics and 1 comment
Hide full review
1 comment
Add a comment
T
T
Theodora
, US
Dec 02, 2016 5:57 am EST

My doctor requested a stool sample, waited for the office to open, walked in, gave the lady the referral, and she gave me a sterile cup. Specifically asked her if there were any directions since I do not do this every day, she said no. I asked her how do I do this, she didn't have much of an answer. She only told me if I cannot do it the same day keep it in the fridge. I walked out confused, frustrated and will never go back to that location again. Disgusting and incompetent. Went to work and my coworkers who have done this said that there should have been directions, a stick some paper something. This is how people on HMO's are treated in this country, like animals.

ComplaintsBoard
K
4:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Quest Diagnostics lost sample

I went to the Quest Diagnostics Charleston, WV office on Aug 17, 2015 to have blood drawn my lung doctor ordered. I never got the results because the office lost the sample. I have called several times and everyone that I talk to is rude or hangs up. My husband lost a days wages to bring me to have the blood-work done now he has to loose another days wages to take me somewhere else to have it done again. They act like its not a big deal that all this happened. I am very upset and will never use this company again and will tell everyone I know that needs blood-work not to use their services.

Read full review of Quest Diagnostics
Hide full review
ComplaintsBoard
S
7:06 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Today I took my son in to get his blood drawn and the nurses that were working on him were so rough. They were yanking him around, grabbing him really hard. He is only 14 months so he is still really little and helpless but he was fighting them off really bad. They tried both arms and didn't get any blood out if him, I will never return!!

Read full review of Quest Diagnostics and 1 comment
ComplaintsBoard
R
9:04 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

There is no receptionist to take the dropped sample. If you just drop your samples, you make you come back and do the passport work again. Also, their procedures are lacking. They once lost my insurance information associated with my blood work and asked me to pay again. If my doctor did not ask me to do blood work at that particular location, I will never come back again.

Read full review of Quest Diagnostics and 5 comments
ComplaintsBoard
M
2:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Before I agreed to have tests performed by Quest I asked the receptionist for the price of the procedure. I had the tests performed on 01/08/15. I received my invoice April 23.2015. The invoice was three times the amount the receptionist quoted. Even though Quest documented my insurance information they did not file a claim. I'm a senior citizen on a budget. I'm disappointed in the lack of professional conduct by this company.

Read full review of Quest Diagnostics
ComplaintsBoard
F
11:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I visited Quest Diagnostics, located at 3230 I-30E, Mesquite, TX, for a routine blood draw. While I waited, the televisions in the waiting room were tuned to a talk show. The topics of discussion included "safety words" to be used during rough sex and how a massage lotion could also serve as a sexual lubricant. I asked Edith, at the front desk, if the...

Read full review of Quest Diagnostics
ComplaintsBoard
P
1:37 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Quest Diagnostics overbilling, failure to file insurance

Complaintsboard.com

Just wanted to note that Quest Diagnostics is a very money-hungry company that does lab work, but its billing practices are as corrupt as any in the medical industry. First of all, I think it is an indictment on the American health care system as much as anything else, but this company is especially egregious in how it handles billing.

In October 2014 I went to the doctor to get routine blood work. Under my health plan, all basic wellcare/preventive care visits are covered at 100%, including lab tests. I went to a new doctor's office and Quest was the company on site to do work on behalf of the doctor. I didn't have a choice in this matter, nor did I realize what kind of company Quest was.

In a nutshell, here is the situation. They billed nearly $1, 000 for a basic series of tests. I filed it under insurance, and the insurance plan rates - or the "negotiated rates" that Quest agrees to bill - brought this down to just about $100. That's right... This company was willing to bill me $1, 000 out of pocket, yet they can make money and profit off of charging about 1/10th of that. It is insane that our health system allows this to happen, but that's what it is like when profit motive is the top priority in a health system.

My complaint isn't technically the amount that I ended up getting billed, it is the fact that Quest keeps expecting me to pay the remaining $100 fee out of pocket when I've called them three months in a row, educated them that my insurance plan from last year pays 100% for these things. They never make any effort to call my insurance or work anything out.

Here's why I'm complaining: they obviously over-bill, but even the amount that is owed they hassle patients for the money instead of calling insurance to negotiate. I've repeatedly given them my insurance information, called them several months in a row, and its the same old story. They say they can't negotiate prices with end users, they can put me on a payment plan, and that its my responsibility to call insurance and the doctor to work things out.

Horrible company, they are only interested in making money. People's health is secondary to them, they also do not work with insurance to get billing corrected. I recommend all to stay away from any doctor office involved with this company. In the new year I'm locating a new doctor and I'll be sure to ask them what lab they use for work and ensure I don't get a doctor who uses Quest since they don't know how to handle insurance billing matters and harass patients for money.

Read full review of Quest Diagnostics
Hide full review
ComplaintsBoard
P
5:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Quest Diagnostics medical/lab work billing

Just wanted to note that Quest Diagnostics is a very money-hungry company that does lab work, but its billing practices are as corrupt as any in the medical industry. First of all, I think it is an indictment on the American health care system as much as anything else, but this company is especially egregious in how it handles billing.

In October 2014 I went to the doctor to get routine blood work. Under my health plan, all basic wellcare/preventive care visits are covered at 100%, including lab tests. I went to a new doctor's office and Quest was the company on site to do work on behalf of the doctor. I didn't have a choice in this matter, nor did I realize what kind of company Quest was.

In a nutshell, here is the situation. They billed nearly $1, 000 for a basic series of tests. I filed it under insurance, and the insurance plan rates - or the "negotiated rates" that Quest agrees to bill - brought this down to just about $100. That's right... This company was willing to bill me $1, 000 out of pocket, yet they can make money and profit off of charging about 1/10th of that. It is insane that our health system allows this to happen, but that's what it is like when profit motive is the top priority in a health system.

My complaint isn't technically the amount that I ended up getting billed, it is the fact that Quest keeps expecting me to pay the remaining $100 fee out of pocket when I've called them three months in a row, educated them that my insurance plan from last year pays 100% for these things. They never make any effort to call my insurance or work anything out.

Here's why I'm complaining: they obviously over-bill, but even the amount that is owed they hassle patients for the money instead of calling insurance to negotiate. I've repeatedly given them my insurance information, called them several months in a row, and its the same old story. They say they can't negotiate prices with end users, they can put me on a payment plan, and that its my responsibility to call insurance and the doctor to work things out.

Horrible company, they are only interested in making money. People's health is secondary to them, they also do not work with insurance to get billing corrected. I recommend all to stay away from any doctor office involved with this company. In the new year I'm locating a new doctor and I'll be sure to ask them what lab they use for work and ensure I don't get a doctor who uses Quest since they don't know how to handle insurance billing matters and harass patients for money.

Read full review of Quest Diagnostics
Hide full review
ComplaintsBoard
C
2:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Quest Diagnostics Billing problem

I had a blood test they told me they took United Healthcare as there website says only to tell me I owe them $424.48 for blood test because my insurance did not pay the bill. The insurance says all I owed quest was $14.00 I paid them $20.00 as quest said was my copay. I have received three bills from quest asking for the $424.48 and called United Health four times. What can I do to solve this problem when the insurance company's can't work together to solve the problem?

Read full review of Quest Diagnostics
Hide full review
ComplaintsBoard
T
9:50 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quest Diagnostics can not make appointment

Can not make future appointment. For the past two years I was using the Quest appointment web site to make appointments 6 months in the future. This website not malfunctions preventing me from making my appointment. There is no way to get through to quest to make an appointment. The Newtown square office [protected] will not take appointments over the phone. I was given a central phone number [protected] to schedule. That number is an automated answering machine that can not recognize voice or properly respond to numeric key entry. The quality of service has taken a big dive. Don't waste your time trying.

Read full review of Quest Diagnostics
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
9:22 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quest Diagnostics can not schedule future appointment

For the past two years I was able to schedule appointments six months out. Quest Diagnostic website now malfunctions which prevents making an appointment. I called the location I always used [protected] which informed me they can not schedule and to call the appointment phone number [protected]). I received an automated answering machine which could not understand any voice responses. It never gave me an opportunity to talk to a person for help. Get ready for a frustrating thrill ride when you try to contact these block heads.

Read full review of Quest Diagnostics and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
U
U
uncbuck
wayne, US
Jun 25, 2021 6:19 pm EDT

same thing - web site will not allow me to schedule doctor requested tests

ComplaintsBoard
S
8:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Quest Diagnostics billing incompetence

"Quest Diagnostics sent me a bill in late April for lab work I had done in March. I paid the bill the same week I received it and Quest cashed my check in late May. Since then I have received 5 more bills and a collections threat from Quest. I have called after every statement. I have spent several hours on the phone with Quest. Each rep tells me they see exactly what went wrong and they promise to fix it. 3 weeks later, I get another statement. This is absurd. I have tried to talk to supervisors but I get denied or promised that the sup will call me back...they don't. I have written to and emailed the company with no response. "
After posting the above gripe on Facebook...both on my page and their page, I received a private message asking me to email [protected]@questdiagnostics.com . I sent them a very detailed explanation of my complaint including dates and times of numerous phone calls. The following day I received a call from a supervisor who stated she had listened to all the telephone calls and that, in the future, I should ask for a supervisor immediately. I pointed out that I had asked for a supervisor on several of the phone calls and been told one was not available. She admitted repeatedly that Quest had dropped the ball. And she promised to fix the problem immediately and send me a zero balance statement.
Today I received a statement...not for zero balance but stating I owed money on a previous bill from 2 years ago (which paid in full 2 years ago) It seems they moved money from that account to the most current invoice to "zero" it out, leaving me with a "balance" on the previous date!
The level of billing incompetence I have had to deal with is mind-boggling. A statement a month for 8 months. A threat regarding collections...and every time I call I am assured that each rep "sees the problem. It is all here in the notes. [They] will take care of this immediately and it won't be a problem in the future." This is at the very least a complete and utter waste of my time...and, at this point, I think it is harassment.
Not sure what recourse I have, though as it has proven difficult to figure out who oversees companies like Quest.

Read full review of Quest Diagnostics and 1 comment
Hide full review
1 comment
Add a comment
P
P
PatientX
Bloomington, US
Jan 30, 2015 5:37 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Unfortunately, I have had similar billing issues with Quest. They could bill my insurance company because they covered my lab work 100%, but they refuse to do so. Since they won't even call or work with my insurance company, they keep sending me direct bills. Every month I call them and its a repeat issue: they say I pay or else they send to collections. They don't negotiate rates, they only offer payment plan to pay off the amount.

This company is fraudulent, and they should certainly clean up their practices.

ComplaintsBoard
J
3:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

NEVER AGAIN, rudeness and lack of interest on the part of the technician, poor blood draw, would not let me know past lab results, even though they were in the computer. Contacting office nobody answers the phones in Fairbanks or Anchorage.. Will not post lab results going on 12 days now and I have had my doctor appointments with no lab results fro m...

Read full review of Quest Diagnostics and 5 comments
ComplaintsBoard
C
10:57 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quest Diagnostics secondary insurance billing

Quest does the blood work for my doctor's office. The phlebotomists are always great. However, they really need to reassess their billing process. First, my doctor's office gives them mine and my husband's primary and secondary insurance. Every year we get a bill after only the primary insurance has been processed. And every year we have to call them and give them our secondary insurance. They told me that we had to call every year to give them the secondary insurance information for billing. They had no reason why. This is ridiculous and I have never had any health provider operate like this. Lastly, calling their customer service phone number puts you into a loop of "press 1 for this or press 2 for that". No option to speak to a human being (pressing 0 didn't work). I finally navigated thru their menus and figured it out. This is highly irritating knowing that I have to do this every year, when they are already given our secondary insurance information. I feel like they are trying to dupe people into thinking their primary and secondary insurances were billed so people will pay an incorrect bill.

Read full review of Quest Diagnostics
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
5:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quest Diagnostics medical malpractice

Went to get blood test at Linwood NJ location12/13/13 I after submitting my doctor scrip for cholesterol I could hear and see they did not do the test and changed code to another which caused my insurance not to pay, also submitted stool test which they said came back positive/full of blood which terrified me went to doctor had another done by another lab and all OK, Quest completely botched the test Now they want 189.01 saying my insurance doesn't cover cholesterol test well yes they changed the code.Just stay away from this place and seeing all the other complaints on Quest just stay away from this Lab Company

Read full review of Quest Diagnostics and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Dixie Sorenson
South Windsor, US
Aug 29, 2014 8:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My husband went for the pre op tests for a lung lobectomy in March.. Among the ordered test are the cholesterol tests which they said medicare rejected therefore secondary insurance BC & BS would reject. Each time weekly tests for coumadin levels, we are insulted in front of other clients for having an outstanding bill. I have called the physician and quest. The billing and physician need to clear this up but incompetence has prevailed.. The staff are unprofessional, embarrassing and in the case today insulting. Someone needs to step in and monitor patient care with quest. It is bad.

ComplaintsBoard
C
11:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Quest Diagnostics billing issues/harassment

On 4/22/13 My physician had requested I get blood drawn at California Pacific Medical Center/Sutter Health Medical Facility (CMPC). CMPC has their own lab. My bloodwork covered under charity-care" program that CMPC administers for non-insured/low-income patients. . However CMPC sent some of the tests to Quest Diagnostics (vitamin levels). Quest sent me a bill for $223.60. I wrote to them- explained about the "charity-care" and they responded the bill was my responsibility since my doctor ordered tests.Quest kept calling my home- and sent me bilss over and over. Last week a representative of Quest threatened me that if they did not receive full payment by 10/06/13- they were going to report me to credit bureaus and put my account into collections. Quest is totally unreasonable, unsympathetic, and downright nasty. I want an apology from them and for them to leave me alone. Quest's beef is with CMPC- as their contract is with them- not me. I never agreed for Quest Diagnostics to test my blood. Invoice [protected]

Read full review of Quest Diagnostics and 2 comments
Hide full review
2 comments
Add a comment
I
I
Indrai Kai
, US
Mar 24, 2022 2:11 pm EDT

hello all, reading all of these different complaints makes me very leary of going to Quest, I have made numerous attempts to check my appt time, and YOU CAN NOT GET ANYONE ON THE PHONE, I was supposed to have a blood draw at my clinic, Quest Tech was so far behind with people, mind you I had to fast, this guy has at least 5-6 people ahead of me, and bad attitude to match, so silly me thought I would try another location, we shall see, will come back to this site and let you know.

D
D
Donald P
Palos Hills, US
Oct 07, 2013 2:45 pm EDT

Sorry to hear this Campbell, I to have the same problem with Quest. and you can ignore mkstitch's comment he probably works for them. I am fully insured with the best insurance. I had my blood drawn by an in network lab by my in network doctor and they sent it to an out of state Quest lab. nobody informed me they would be sending it out and Quest says I owe them over $5, 000.00

ComplaintsBoard
R
10:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Quest Diagnostics employee rudeness

I have had my blood drawn many times at this Quest Diagnostics location. Time and time again I am shocked at the rudeness and lack of interest on the part of the technicians who are employed there. The individuals are rarely the same people each time I go, but what doesn't change is how poor the employees are in treating the patients. As I have sat in the waiting area and observed...I see the employee mutter & mumble instructions for signing, shove papers in front of people to be signed, look as though they hate their job and hate having to deal with any people. They appear completely uninterested and make patients feel like they have interrupted and ruined their day! This particular location is especially bad. I have gone to other Quest locations and found them to be slightly better but not by much.
I suggest some kind of training be given to these employees, teaching them to greet patients with a least a good morning and a smile. It would be nice if they could be a little more tolerant of the elderly who are often hard of hearing, having sight issues, mobility issues, confusion. Instead I see a total lack of compassion! Absolutely deplorable!

Read full review of Quest Diagnostics and 1 comment
Hide full review
1 comment
Add a comment
A
A
Annoyed_Customer1
Moorestown, US
Jun 19, 2014 8:05 pm EDT

I totally agree with you.
I have taken my wife for tests many times to this location in the past 3 months and every time they draw the blood they make a mistake.
She has swollen needle points.They don't check the vein properly. Once the pulled the needle and scratched her arm.
Its terrible. Its like a bunch of amateurs doing the job. They are very rude and don't even greet or apologize for the mistake.My spouse and I have decided never to go to this location again.

ComplaintsBoard
D
1:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quest Diagnostics med insurance claim

I, Celestina Muehr, was seen by Quest Diagnostics to have some exams done and they billed by Primary Insurance Aetna and they paid for part of it, and they claim they billed my Secondary Insurance Tricare Prime, and Tricare said they would not pay it without an Explanation Of Benefits or EOB. Tricare says they never sent it, and Quest said they tried to, and so because of a stupid communication error, I am being forced to pay a bill I shouldn't have to. I contacted Tricare and they said it is the responsibility of Quest Diagnostics to send the EOB, and I recontacted Quest Diagnostics, and they said it's not their responsibility anymore, according to Sicilia whom I spoke to. I asked to speak to the supervisor and all I got was an answering machine, and I left a message and they never returned my call, because they don't care.

Read full review of Quest Diagnostics
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
6:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quest Diagnostics mislead with false information

When I originally signed with this health insurance company in April of 2012, I was told that i was automatically covered and ONLY responsible for a $20.00-$30.00 co payment. When i received my first invoice from the lab, I was disgusted and shocked to see such an outstanding balance. I further went ahead and immediately called Beech Street Payor, where they had explained to me that i was in fact not responsible for a co-pay, but for 25-30% of my bills, doctors and lab fees, ect.. Not only was i mislead with this false information, but i was also talked into signing up and paying monthly for this insurance company. If i was told from the beginning the correct information. I would have never signed up for this company. Months and many outstanding bills later, it was to my knowledge that i was in fact responsible for OVER 60% of any doctor or lab fees. Once again i was lied to And mislead with your companies information. I attempted to call Beech Street to resolve this matter and was unable to reach ANY of the 7 1800 numbers i was provided with at the beginning of my sign up. Some numbers were fraud and others were disconnected. Therefore I feel that i am not responsible for any percentage of this outstanding balances. Please take into consideration that i was not only mislead more than once with your companies information, but was also being charged monthly on my credit card for 6 months, at a cost of $190.90 per month. I was further credited 2 months after i realized this has become a legal situation where i can not get in touch with anyone from this company

Read full review of Quest Diagnostics
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Frequently asked questions (FAQ) about Quest Diagnostics

Expand Collapse all
Is Quest Diagnostics a legitimate medical testing service?

Yes, Quest Diagnostics is a legitimate and widely recognized provider of clinical laboratory services in the United States.

Can I trust Quest Diagnostics with my personal and medical data?

Quest Diagnostics follows industry-standard practices for data privacy and security in healthcare, including compliance with HIPAA regulations.

Does Quest Diagnostics provide accurate and reliable test results?

Quest Diagnostics is known for providing accurate and reliable test results. However, no test is 100% accurate all the time, and results should always be discussed with a healthcare provider.

How secure is the Quest Diagnostics patient portal?

The Quest Diagnostics patient portal, MyQuest, uses secure technology to protect patient data. However, users should also take care to protect their login information.

How responsive is Quest Diagnostics' customer service?

Quest Diagnostics offers customer service, but experiences can vary. Check online reviews for a clearer picture of customer satisfaction.

Does Quest Diagnostics accept most insurance plans?

Quest Diagnostics accepts many national insurance plans, but coverage can vary. It's always a good idea to check with both Quest and your insurance provider ahead of time.

Can I trust the healthcare professionals at Quest Diagnostics?

Quest Diagnostics employs trained healthcare professionals to collect samples and conduct tests.

How long has Quest Diagnostics been in operation?

Quest Diagnostics has been in operation since 1967.

Can I trust online reviews about Quest Diagnostics?

Consider multiple reviews from different sources to get a well-rounded understanding of the company. Keep in mind that experiences can vary greatly in healthcare.

How does Quest Diagnostics ensure the privacy of my health information?

Quest Diagnostics complies with HIPAA and other privacy regulations to secure patient data. Specific measures include encryption, secure data storage, and limited data access.

Are there any hidden fees when using Quest Diagnostics services?

Quest Diagnostics provides information about costs, but specific charges can depend on factors like the tests ordered, your insurance coverage, and your location.

How soon can I expect my test results from Quest Diagnostics?

The timing for test results can vary depending on the specific test. Most results are available in the MyQuest patient portal within a week, but some tests may take longer.

Can I get tested at Quest Diagnostics without a doctor's order?

Some states allow consumers to order certain lab tests without a doctor's order through Quest Diagnostics' QuestDirect service.

Does Quest Diagnostics offer COVID-19 testing?

As to our knowledge, Quest Diagnostics offers COVID-19 testing. Check their website for the most current information.

How can I schedule an appointment with Quest Diagnostics?

Appointments with Quest Diagnostics can be scheduled online via their website, through the MyQuest patient portal, or by phone.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Quest Diagnostics contacts

Phone numbers

1866 930 3718 +1 (973) 520-2700 More phone numbers

Website

www.questdiagnostics.com

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.