Quest Diagnostics

Quest Diagnostics on 441, State Road 7, Boca Raton
NICKI was the technician assigned to draw my blood and urine. She was annoyed when I asked her to put on new gloves before she drew my blood. I happen to have a blood disease and a very poor immune system but she didn't hear me and didn't care. I asked her please to be gentle with me as my skin is very thin and I bruise horribly. Again she did not care and was very rough with my veins and complained that I was de-hydrated and that I needed to drink water. Then she left abruptly and I was not told to either get my own water or if she would come back with it. I heard her service another patient with the weight check and something else. She then passed in the hall and I asked her what to do and she snipped that she is getting me water. After I drank the water, I asked her to change her gloves and she said, " didn't you see me do that?" I said "no, I didn't see her do that" and she insisted that she did change them again. Meanwhile, she had been touching the scale, water fountain and other objects from the same old gloves from the first round. I put myself in harm's way but I was afraid her attitude would interfere with my doctor's follow-up because she was very spiteful. The she told me to get my urine in the bottle. I said "what bottle?" She said pointing to a jar on my right, "what does that name say"? very sarcastic implying that was mine and that I knew that all along for that purpose. I told her that she did not tell me that was for me. Annoyed, she told me to go to the ladies room and then put the urine bottle on the shelf. Well, there was no shelf in the bathroom. So I asked her, "what shelf?" Again she was annoyed and pointed to a shelf away from the bathroom and said "I told you to put it on the shelf, " like I am an idiot. I then told her that she should have been clear as to tell me the shelf was outside the bathroom. Nicki has an attitude problem and is a poor technician who was not careful inserting the needle 4 times without care and hardly wrapping up the wound to tighten the area from wounding. She obviously hates her job. My two arms are black and blue from the elbow up today. She kept saying it would be OK in a day, not listening to my concerns at all. Was it such a big deal to change the gloves once more after dealing with the other patient in between me? I do not write complaint letters but Nicki should not be allowed to be in a professional environment because of her attitude and poor medical skills. I am a working professional myself with an MBA and would not allow that behavior or ineptness to jeopardize my team's workplace.

Please give me the follow-up with Nicki. I hope she is not allowed to be working with people anymore.

Thank you.

Every time over the last couple of years, the lab tech asks for my doctor's lab data sheet which I give; as well as a copy of my driver's license and then asks for insurance card. At the very end of entering everything into their computer, they ask for my credit or debit card claiming my out of pocket expense is $70. Now, my deductible was met back in late Janurary and I have a $0 copay. I explain this to the tech every time and yet for some odd reason, they always tell me thta my out of pocket expense is $70 and that they cannot take my blood or urine without my payment. Every single time, I explain that my deductible has been met and I have a $0 copay and every time the tech advises me that I am required to pay the $70 and that if my insurance pays the costs at 100% then I will be credited. Unfortuantley, this typically takes about 7-10 business days. About 6 weeks ago, my same doctor ordered different blood tests and I went to the location at Boons Crossing in Chesterfield and once again trhey said my out of pocket amount was $70. When I expllained how I have a $0 copay she said not to worry and did not take my payment and drew my bloood. Now, I usually go to the 777 Ballas location in Creve Coeur and they always take my $70 or refuse to do my lab work. About 4 months ago, I was at the Creve Coeur iocation for blood and the tech attempted to advise that its only a pre authorization and not actually charged and yet my debit card had a $70 block on it for about a week. Last week was the final straw. I was at the Creve Coeur location for blood and uring testing and the tech said that my out of pocket expense is $70. I asked how it is always $70 and when I have a $0 copay and the tech said, "We are required to ask and take a payment and if we dont then we are fined by the state." Furthermore, she went on to say that the amounts are random between $1 and $70 (even though, it is always $70 and I have lab work at Quest about a dozen times per year). Oh, and she said that I am not actually charged the amount, only pre-authorized and yet, it takes about 7-10 business days to release the $70 hold and apparently, the state is fining Quest hundreds if they do not take an upfrony $70 payments? I called the Chesterfeld location and asked about the $70 hold vs. a so called fine and she hung up on me after saying, "We dont talk to the media." I called a location in Ellisville and I simply stated that I need lab work and asked what I need to bring with me and was advised $70 cash, check, or credit card, insurance, and Identification. I asked about the $70 and was advised that is because it does against their bad collection debt for patients who skipped out on their bill so everyone treated the same. I asked what if my insurance pays 100% and I pay with cash, how i get a refund and she said they prefer cash and I woulld need to submit proof that my insurance paid. The woman last week at Creve Coeur said she didnt know what the big deal was because its only a 'pre authorization' and yet I have no access to my funds until it drops or a refund is issued. When I asked what the fine is, I was advised its upwards of several thousand per their district manager.

I took a urinalysis on 8/31/16 for pre-employment screening. I take medications that could alter the results. I obtained copies from both pharmacies that I use. The company made me an offer to start work on 9/6/16 pending my results of my screening. I was not concerned as I know I only take what I am prescribed. On 9/9/16 the MRO called me and I faxed my medications to him. On 9/13/16 I was called into the office and told that I tested positive for amphetamines and that I could not work until this is corrected, since I had explained to the employer that I was taking medications that could alter my test. I called the MRO and we talked about the medications, and he said that there was nothing on my med list that would cause this positive result. I explained that my doctor and pharmacist said that the Phentermine that I am taking for weight loss could cause a positive response. He said he would be more than happy to talk to my physician. My physician confirmed with the pharmacist prior to calling the MRO and agree that the medication could cause a false positive result. My physician called the MRO and he refused to overturn the result, he stated that he thought that the Phentermine may cause this positive result, but that a scientist at Quest said that it would not, so he cannot overturn it. So, I called the Manufacturer of the medication, they told me that it could cause a false positive and sent me an email with documentation to back up the statement. I forwarded it to the MRO with a nice letter asking him to review the results and the information and I ask that he overturn his positive result. He did not, he said that after a meeting with a manager, supervisor, and another scientist, they have agreed that it could not cause the false positive. I have now lost a job, that has been filled by someone else. I would be eligible to be hired if I could get this corrected. I am at a loss as to where or how to proceed. Any help is appreciated. Thanks!

Quest diagnostics is a joke, how and why they are so widely used is beyond me. Im finding that if you specify to most docs that you refuse to use this lab and you would like it done by an alternative one, most have several they can go through and will choose a different one for you, mine did when I brought the issue of them overcharging up. My hope is that people read this and if it can even save some people the frustration and money of dealing with these thieves then my mission is accomplished, and on a greater scale if everyone who is sick and tired of being overcharged without a choice bands together and requests an a different lab we will hurt them where it counts, money. My story is an all too common one, had bloodwork done, which was medically necessary, all was good, then recieved a big fat bill from them. The blood work the doctor ordered was very common and routine, nothing special, it was not tearing apart my dna sequence and recoding it to turn me into a superhuman like the price of my bill would indicate, no, it was simple, routine bloodwork that im sure any other lab wouldve only charged a quarter of the price, if that... I was uphauled when I seen the amounts theyve been charging on my tests, $5, 000, $6, 000, ect each time, and this particular last time I was billed in the amount of $400, which is outrageous for something routine and should be covered, but something tells me the greed in quest just wanted more than they got from my insurance company, so who do they bill? Me of course to get that extra money, thieving like this on thousands if not millions of people, can you imagine how much excess money they make each year?  just painting a picture here for you. Funny thing is not long ago they got in trouble with the law and board for employing some sketchy and illegal billing to their patients, paid a huge penalty fine which was just a smack on the wrist for them and easily affordable and went about their business. Some people never learn though, and I guarantee if this company were to get audited in depth or watched very closely by the billing association there will be some foul play found, I rpomise you that. So my opinion is that a.) theyve just massively inflated prices and bill their patients through the wazoo to get what they were making before, just legally now, or b.) because they lost so much money from that lawsuit and getting busted theyve now starting upping prices far more to make up for the fortune theyve lost, either way this company disgusts me and I know im not alone, just google the name and almost every result that comes up will have a header like "complaint boards for quest diagnostics" or "scam alert: quest diagnostics" "scam reports: quest diagnostics" all kinds of results similiar to these, wheres the good you ask? Well there probably is none if you ask me. At one point they were probably honest and trustworthy, which is how so many doctors and patients even crossed paths with these bottom of the barrel parasites, but those days are long gone seeing as how they realized just how much they can get over on people and the fortunes that can be made in laboratory work.. But the damage has been done and doctors to this day still dont think twice about using them because of a formerly good reputation they had once upon a time, I mean afterall what do doctors care how much youll have to pay out of pocket, they arent the ones paying right? Not to mention doctors are hustlers too, people are becoming more and more aware of this, before one could trust their doc, his or her word was enough, but now, with all the bribes, kickbacks from companies, and corruption, theres always that doubt, that"are they telling me the truth or just trying to make a buck off me?" so for all we know the relationship between a doc and quest could be "hey if you send us all your patients for lab work, we'll give you a percentage of the money we get from them, its a win win! So in theory they could be in cahoots with each other, and guess what? We'd never know... Its a corrupt world in the medical industry these days, its no longer a trusting relationship between the doc and his/her patients, sad but true, but regardless that really needs to end somehow, we rely and trust in our doctors to do whats right and in my best interest, not to be salesman trying to make money off of us, I mean dont they make enough as is, do you know of any underpaid, broke doctor? No lavish life, car, house is what a typical doctor has. Anyhow back to my story, so upon recieving this $400 bill, I took it back to the doctor and billing to get their thoughts on it, and everyones reaction was the same, wow, theyre charging that much? Thats insane, it was a simple blood test checking basic things, nothing elborate, it should not be that much, even the doc himself said this, so one of the billing employees went over and verified all the coding with quest, very helpful, and tells me ok that should take care of it, dont worry about the bill. I was at ease, thought the problem was dealt with, to my surprise a few weeks later yet another bill from quest comes, this time in the tune of $200, half of what they were originally asking, but still, far too much for what was done, it should either have been fully covered as I have a very expensive good insurance and the fact that it was routine and medically necessary, or a very small balance if any. I was upset over this and took it back to billing to which they told me just wait a bit and see if it changes, sometimes it can take up to a month for the changes to go through, so I did, and week after week quest just kept sending those bills, 2nd notice, 3rd notice, 4th and final notice, threatening to go to collections if I dont pay them, ridiculous. So today get a letter once again from a bill collector, can you guess who its from? Quest! Theyve actually gone as far as sending it to collections over a bogus amount they actually believe I owe them, what a joke, and what choice do I have but to pay and be yet another victim of a scumbag company. My apologies for the lengthy story, but my mission and hopes are that several read this story and think back to when the same happened to them, or has lab work coming up and takes what ive said into play, request a different lab if possible, bring it up to the doc, whats the worst that can happen, a simple no this is the only lab we use, which im guessing wont be the case with too many docs, most have several, mine has 3 and was happy to send it to another lab. And guess what? No big bills after the switch either, big surprise there aye? Please fight for your right not to be a victim by these hustlers in lab coats, fight back and hit them where it hurts, in their pocket. If enough people see and read this, who knows how far it can go, maybe even to the point of shutting them down, high hopes I know, but you never know, share what ive said with friends, family, spread the word and prevent them from taking advantage of unknowing people any longer, ask yourself, do I really want to be paying alot more money than I need to all in the name of satisfying their greed at my expense...

I am writing to complain about the dangerous driving in Fort Myers, Florida, on June 23, 2016, at approximately 1:25 pm by the driver of car 30564. I was tailgated and then passed on a 2 lane residential road (Winkler Road) that has a speed limit of 35 mph. I have been driving on this road since 1981 and this is the first time anyone passed me. This driver is going to hurt someone.

My son was tested during his 12 mont check up and we were told that his hemoglobin levels were low. We had to take him to get blood drawn twice because they couldn't find the vein on their first attempt, the second attempt left him incredibly bruised but was successful. I called to get results from my doctor, who told us that the lab lost two of the three samples and they would need to draw blood from him AGAIN! When I received a call from the supervisor, she attempted to lie, telling me that the samples were inconclusive. She later admitted to the lab "misplacing" the samples. We are going back today to have do yet another blood draw, for which my husband has to leave work for. Completely frustrated and feeling terrible for having to torture my baby again!

Received a collection notice dated 03/1/1/16 addressed to someone other than me who doesn't live at my address. Called and spoke with Jacob an he refused to speak w/me because letter wasn't addressed to me, but my name is listed on the bottom of the bill. Requested to speak with manager Josh came on and was extremely rude and unprofessional, he also refuse to discuss account with me. Date of service is 01/27/14 acct# [protected] id# C7428149. I had at the time and still have full benefits with Aetna, and I've never received a explanation of benefits to reflect bogus charge. I would appreciate this charge written off and a letter sent to my attention reflecting write odd, and zero balance. I appreciate you assistance in this matter.

Ashley Donnell

I don't normally vent online, but I cannot comprehend how 3 lab tests that my Doctor ordered, billed to a code, my insurance company would not accept, will cost us over $1, 000 from Quest Diagnostics. But had they been billed to a code accepted by our insurance company would have only cost the insurance company $166 (covered 100%). I cannot wrap my head around the discrepancy. Even the employees cannot provide a reasonable explanation. Quest is unwilling to discuss.

Quest laboratory on Lake Worth Rd. in Lake Worth is the worst lab quest owns in Palm Beach County Florida. This laboratory is substandard and the employees are passive aggressive very slow very ignorant and extremely incompetent. As a nurse, I have to sign in for laboratory blood work to drop off and wait to be called. f these people Keep me waiting after signing in an unreasonable amount of time. Furthermore they lose the blood work, lie about drop off dates and times and don't always calibrate their machines. The employees of this lab have a 0/10 customer service rating.

I went to the Quest Diagnostics Charleston, WV office on Aug 17, 2015 to have blood drawn my lung doctor ordered. I never got the results because the office lost the sample. I have called several times and everyone that I talk to is rude or hangs up. My husband lost a days wages to bring me to have the blood-work done now he has to loose another days wages to take me somewhere else to have it done again. They act like its not a big deal that all this happened. I am very upset and will never use this company again and will tell everyone I know that needs blood-work not to use their services.

Complaintsboard.com

Just wanted to note that Quest Diagnostics is a very money-hungry company that does lab work, but its billing practices are as corrupt as any in the medical industry. First of all, I think it is an indictment on the American health care system as much as anything else, but this company is especially egregious in how it handles billing.

In October 2014 I went to the doctor to get routine blood work. Under my health plan, all basic wellcare/preventive care visits are covered at 100%, including lab tests. I went to a new doctor's office and Quest was the company on site to do work on behalf of the doctor. I didn't have a choice in this matter, nor did I realize what kind of company Quest was.

In a nutshell, here is the situation. They billed nearly $1, 000 for a basic series of tests. I filed it under insurance, and the insurance plan rates - or the "negotiated rates" that Quest agrees to bill - brought this down to just about $100. That's right... This company was willing to bill me $1, 000 out of pocket, yet they can make money and profit off of charging about 1/10th of that. It is insane that our health system allows this to happen, but that's what it is like when profit motive is the top priority in a health system.

My complaint isn't technically the amount that I ended up getting billed, it is the fact that Quest keeps expecting me to pay the remaining $100 fee out of pocket when I've called them three months in a row, educated them that my insurance plan from last year pays 100% for these things. They never make any effort to call my insurance or work anything out.

Here's why I'm complaining: they obviously over-bill, but even the amount that is owed they hassle patients for the money instead of calling insurance to negotiate. I've repeatedly given them my insurance information, called them several months in a row, and its the same old story. They say they can't negotiate prices with end users, they can put me on a payment plan, and that its my responsibility to call insurance and the doctor to work things out.

Horrible company, they are only interested in making money. People's health is secondary to them, they also do not work with insurance to get billing corrected. I recommend all to stay away from any doctor office involved with this company. In the new year I'm locating a new doctor and I'll be sure to ask them what lab they use for work and ensure I don't get a doctor who uses Quest since they don't know how to handle insurance billing matters and harass patients for money.

Just wanted to note that Quest Diagnostics is a very money-hungry company that does lab work, but its billing practices are as corrupt as any in the medical industry. First of all, I think it is an indictment on the American health care system as much as anything else, but this company is especially egregious in how it handles billing.

In October 2014 I went to the doctor to get routine blood work. Under my health plan, all basic wellcare/preventive care visits are covered at 100%, including lab tests. I went to a new doctor's office and Quest was the company on site to do work on behalf of the doctor. I didn't have a choice in this matter, nor did I realize what kind of company Quest was.

In a nutshell, here is the situation. They billed nearly $1, 000 for a basic series of tests. I filed it under insurance, and the insurance plan rates - or the "negotiated rates" that Quest agrees to bill - brought this down to just about $100. That's right... This company was willing to bill me $1, 000 out of pocket, yet they can make money and profit off of charging about 1/10th of that. It is insane that our health system allows this to happen, but that's what it is like when profit motive is the top priority in a health system.

My complaint isn't technically the amount that I ended up getting billed, it is the fact that Quest keeps expecting me to pay the remaining $100 fee out of pocket when I've called them three months in a row, educated them that my insurance plan from last year pays 100% for these things. They never make any effort to call my insurance or work anything out.

Here's why I'm complaining: they obviously over-bill, but even the amount that is owed they hassle patients for the money instead of calling insurance to negotiate. I've repeatedly given them my insurance information, called them several months in a row, and its the same old story. They say they can't negotiate prices with end users, they can put me on a payment plan, and that its my responsibility to call insurance and the doctor to work things out.

Horrible company, they are only interested in making money. People's health is secondary to them, they also do not work with insurance to get billing corrected. I recommend all to stay away from any doctor office involved with this company. In the new year I'm locating a new doctor and I'll be sure to ask them what lab they use for work and ensure I don't get a doctor who uses Quest since they don't know how to handle insurance billing matters and harass patients for money.