The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Ancestry Complaints & Reviews

Ancestry / membership

trock003 on Jul 23, 2018

I recently purchase an all access 6 month membership from Ancestry for $139.00. That was on 6/26. I went to log in today and I show as no membership. I called customer service and was told that I cancelled my membership on 7/11. (I did not.) I asked if I had cancelled my membership...

Ancestry / automatic renewal

Roberta Scruggs on Jun 17, 2018

I am now on hold while a representative cancels the automatic renewal -- something I neither authorized or wanted -- of my six-month subscription. And apparently there is no way to have a subscription without this. This is a terrible policy -- a scam really. I have bought subscription...

Ancestry / ancestry records

what a ness on Jun 2, 2018

Sick of seeing "can't access records. Try back later" what the hell is going on with them. Ancestry has been consistently deteriorating for quite a while and now appears to have self destructed! Regarding searches. If you add/change an item in a current search they remove exact/years/location etc...

Ancestry / auto renewal of subscription - no warning that the auto renewal has taken place

SodIt on May 27, 2018

I signed up for 6 months with - worldwide access. Instead of my subscription expiring in February 2018 as expected I have just found that it automatically renewed I did not see any indication that this auto renewal would take place - and I have not used the Ancestry site since... / rude customer service

frustrated654 on Apr 20, 2018

Have been a member since 2006 and am a Full Access member. Ordered an additional DNA kit for my mother & was charged full price. Six days later I called to see if I could get a partial refund due to the fact that the DNA kit is now $59. Rep was extremely short and said "no way" and hung...

Ancestry / rude customer service

cindylou77 on Jan 11, 2018

Hello, I purchased a DNA kit for my daughter. she got the results and lost the email and can't access her results. I called customer service just now and the lady I spoke with was extremely rude and unwilling to help me. She said "well we can't help it if our customers choose to delete... / full access membership

Deception Hater on Dec 6, 2017

I recently upgraded to the Full Access Membership so that I would have access to articles in and Fold3. The first person that I was researching had many articles in however it does not give you access to view the articles. You have to then purchase another...

Ancestry / online and customer service

priv8gurl on Nov 27, 2017

Your website is crashing and won't take a perfectly good credit card so i called, then i waited for over 17 minutes only to be hung up on. So the $59 rate was good but id rather pay more to get real customer service from 23 and me because at least they won't freaking hang up on you for...

Ancestry / ancestry dna

ideasonwings on Oct 24, 2017

My leafs are disappearing...why? My linked circles have disappeared...why. What is this about? why would I have 4 leaves one day the log on and only 3 leaves appear? Why am I linked to circles one day then the next they are gone. Why pay so much for this service and rely on its capability... / $99 six-month subscription paid in may, 2017, being billed $19.99 monthly

JeffersonHI on Sep 15, 2017

I signed up for a special $99 "deal" for a six-month subscription to which I paid at the time I signed up. I recently noticed that they've been billing me $19.99 monthly...! Their "Customer Service" consists only of a disorganized string of FAQs, there is no chat or email...

Ancestry / connecting to on my pc

J_B2017 on Sep 5, 2017

I have been unable to connect to for the past week. I am in the area that was affected by Hurricane Harvey. My AT&T land line and internet service went down for about 4 days. Since it came back, I am unable to connect. The message I get is ERR_CONNECTION_TIMED_OUT. I have...

Ancestry / product renewal not recognized; locked out

bbowen on Aug 18, 2017

I renewed my 6 month subscription in June 2017. I have subscribed for years. The website still shows me as a "guest" without access to my files. I have called 4 times and will hold for as long as 22 minutes, but no one ever answers the damn phone. Order Number 171033935 U.S. Discovery...

Ancestry / unauthorized debit card charges

nadiej on Aug 9, 2017

I signed in for a 14 day free trial but before the time was even up, I was charged a huge fee of 131.00 on my debit card, meanwhile, it was supposed to be only 28 a month if I kept it. I have requested a refund and still not received my refund even the they said I would be refunded and...

Ancestry / dna results

44frogs on Aug 4, 2017 sent my results to someone other than myself and now refuses to provide them to me. They say the only way I can view them is to contact that person and ask them their sign in information. Giving it to me would be a violation of their rights. What about violating my rights by... / dna testing.

wcooper16 on Jul 31, 2017

I paid my money and did an DNA test. The results were 74% Great Britain, 12 % Ireland and 14% other. My mother was full blood Choctaw American Indian and my father had some American Indian blood. The only way for these results is if I were adopted. I'm not, as I have my birth...

Ancestry / membership free trial

Maria Volante on Jul 30, 2017

My name is Maria Volante and you have deducted money from my card without any notice or email, I would like a refund . you deducted 563.67 aed (145 usd) (800-2623787) on 27th July 2017 . They must give prior warning as it emptied my debit card. I would like to cancel the membership and... / basic subscription renewal

Tina Entzminger on Jul 22, 2017

I canceled my subscription online in June. Then, the following month they billed me again. I tried to call to get them to fix the problem, but I got an automated menu of options that wasn't helpful and then I was disconnected by the automated system. I could find no way to email them about...

Ancestry / subscription charges

Ashley Walsh on Jul 21, 2017

I purchased the World Explorer pack and when i went to go checkout it said an error had occurred. The subscription was not showing up on my ancestry profile and when i checked my bank account the transaction went through. I called ancestry about 10 times and they said that they couldn't... / web site

Anna Shallenberger on Jul 11, 2017

Been a member 10 years for lack of an alternative, and for the last few years at highest level. But they have 1) Never fixed relationship calculation errors that I have alerted them to multiple times. Are not fixing foundational issues chasing bells & whistles. 2) Their servers seem to crash...

Ancestry / / ancestry subscription cancellation.

Iainduncan3 on Jul 8, 2017

I set up a trial account to like around and look at some old family records. Cancelled, or so I though, immediately, only to find a month later I had a 45 dollar charge on my card for the service... that I had cancelled. I later went back and cancelled, this time for good, and discovered...