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Ancestry Complaints & Reviews

Ancestry.com / $99 six-month subscription paid in May, 2017, being billed $19.99 monthly

JeffersonHI on Sep 15, 2017
I signed up for a special $99 "deal" for a six-month subscription to Ancestry.com which I paid at the time I signed up. I recently noticed that they've been billing me $19.99 monthly...! Their "Customer Service" consists only of a disorganized string of FAQs, there is no chat or email...

Ancestry / connecting to ancestry.com on my pc

J_B2017 on Sep 5, 2017
I have been unable to connect to Ancestry.com for the past week. I am in the area that was affected by Hurricane Harvey. My AT&T land line and internet service went down for about 4 days. Since it came back, I am unable to connect. The message I get is ERR_CONNECTION_TIMED_OUT. I have...

Ancestry / product renewal not recognized; locked out

bbowen on Aug 18, 2017
I renewed my 6 month subscription in June 2017. I have subscribed for years. The website still shows me as a "guest" without access to my files. I have called 4 times and will hold for as long as 22 minutes, but no one ever answers the damn phone. Order Number 171033935 U.S. Discovery...

Ancestry / unauthorized debit card charges

nadiej on Aug 9, 2017
I signed in for a 14 day free trial but before the time was even up, I was charged a huge fee of 131.00 on my debit card, meanwhile, it was supposed to be only 28 a month if I kept it. I have requested a refund and still not received my refund even the they said I would be refunded and...

Ancestry / dna results

44frogs on Aug 4, 2017
Ancestry.com sent my results to someone other than myself and now refuses to provide them to me. They say the only way I can view them is to contact that person and ask them their sign in information. Giving it to me would be a violation of their rights. What about violating my rights by...

Ancestry.com / dna testing.

wcooper16 on Jul 31, 2017
I paid my money and did an Ancestry.com DNA test. The results were 74% Great Britain, 12 % Ireland and 14% other. My mother was full blood Choctaw American Indian and my father had some American Indian blood. The only way for these results is if I were adopted. I'm not, as I have my birth...

Ancestry / membership free trial

Maria Volante on Jul 30, 2017
My name is Maria Volante and you have deducted money from my card without any notice or email, I would like a refund . you deducted 563.67 aed (145 usd) (800-2623787) on 27th July 2017 . They must give prior warning as it emptied my debit card. I would like to cancel the membership and...

Ancestry.com / basic subscription renewal

Tina Entzminger on Jul 22, 2017
I canceled my subscription online in June. Then, the following month they billed me again. I tried to call to get them to fix the problem, but I got an automated menu of options that wasn't helpful and then I was disconnected by the automated system. I could find no way to email them about...

Ancestry / subscription charges

Ashley Walsh on Jul 21, 2017
I purchased the World Explorer pack and when i went to go checkout it said an error had occurred. The subscription was not showing up on my ancestry profile and when i checked my bank account the transaction went through. I called ancestry about 10 times and they said that they couldn't...

Ancestry.com / web site

Anna Shallenberger on Jul 11, 2017
Been a member 10 years for lack of an alternative, and for the last few years at highest level. But they have 1) Never fixed relationship calculation errors that I have alerted them to multiple times. Are not fixing foundational issues chasing bells & whistles. 2) Their servers seem to crash...

Ancestry / ancestry.com / ancestry subscription cancellation.

Iainduncan3 on Jul 8, 2017
I set up a trial account to like around and look at some old family records. Cancelled, or so I though, immediately, only to find a month later I had a 45 dollar charge on my card for the service... that I had cancelled. I later went back and cancelled, this time for good, and discovered...

Ancestry / ancestry.com dna test/ results

patricia Berrisch on Jul 6, 2017
Ancestry.com goes to great lengths advertising their abilities to find out what your roots are, in particular the latest tv commercials where an individual starts by say "all my life I thought I was — , but when I took the ancestry dna test I found out I am italian serbian this and this there...

Ancestry / dna testing

kleverhart on May 18, 2017
As a family project, my children and I purchased DNA test kits from Ancestry.com. I am fortunate enough to know my genealogy and detailed records recording where my family is from; however, I went along with the testing so we could create a family tree and research possible relatives using...

Ancestry / Trial period.. Than charged..28.71

suzie lindesay on Apr 20, 2017
Hello I have found it extremely difficult to cancel my subscription with you. I am unemployed and although I used your service to find out a few details I have not used your site or service e for over 6 weeks and was under the impression that i was not going to be charged. please credit my...

Ancestry / Ancestry. com kept charging after cancellation

Linda Sue Barber on Mar 3, 2017
I cancelled, out at least believed I had cancelled my subscription at least 3 months ago. Found out today that I have been getting charged $19.99 every single month. And of course since I didn't write down a cancellation number or keep an email, I'm now out at least $60. When I called in...

Ancestry.com / Trial membership

lollipops on Oct 3, 2016
Signed up for a free 2-week trial membership, which I cancelled one week into the trial. The woman I spoke to on phone last week told me it was already cancelled. She confirmed it was, and assured me nothing further was needed. This morning I discovered Ancestry charged my account for a...

Ancestry.com / Unauthorized credit card charges

Kamakea on Sep 14, 2016
My card was charged $9.99 without my knowledge, called company @ 1-888-896-4442 to ask question why was my card charged it was stated I don't have a file with them so I have the fellow why was my card charged if there's no file on the question was asked and info was provided that's when I...

Ancestry.com / Ancestry search of surname

David Leacock on Sep 12, 2016
There ought to be a law Well here is my story. I became interested in my family tree about 15 years ago so I started with Family tree Maker but that program was limited so I moved to Ancestry.com. I hired the genealogy staff to trace my surname back as far as possible. I was quoted a fee of...

Ancestry.com / Ancestry.com access

beamer76 on Jan 8, 2016
I have paid over $3000 for nothing. Every time I tried to access the ancestry website it told me I had to pay, I already had an account that I have been paying monthly for $19.99. Apparently, Ancestry entered in the wrong user ID for me which caused me not to have access to the website. I...

Ancestry / I paid $3000 and got absolutely nothing!

Lora on Jan 5, 2016
I have some information about my family and wanted to complete my family tree. So I joined this website looking up for more information. I decided to use their professional genealogy services and paid over $3000! I sent them my family tree that had been handwritten by my grandfather, my...

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