Quest Diagnostics

Hi

I have called in multiple times and it has been over a year this issue has been going on.

I have conferenced my insurance and provided EOB, got confirmation from Quest taht i would be getting $200 back, the payment was made double both from me and my insurance.

every time i call i get a response it is being processed. Does it a year to process a payment of $200? Is quest helping patients in this way? would i be given interest on my payment?
if we dont pay a bill you move it to a collection agency and affect my credit history? where should i move this case too ? does it not affect your credibility ?

I would ensure to post this in all sites so that everyone knows the way you deal with customers with false claims.
Also i am reporting this to my company HR and insurance company. I personally would not use Quest services hereafter.

Took my 12 year old son in today who is diabetic. He needed his annual blood work done and it requires fasting. We made a 9:30 am appointment and didn't go back for tests until almost an hour later. A young man walked in and was done 15 minutes sooner than us even though her arrived after us and had no appointment. No apologies from the staff. The woman that took my son's blood had trouble locating his vein and instead of looking to the other arm, proceeded to pull the needle in and out and move it around in his vein trying to get blood. This poor kid, who deals very well with pain, was in tears and visibly shaking due to the excessive pain caused by this woman! He said he felt like he was going to vomit and pass out. My son is 12! No apologies from this woman! Maybe Quest diagnostics should hire, competent people! I will NEVER take my son there again! I am SO upset!

My doctor requested sensitivities be done on a specimen. He wrote it right across the top of the lab request slip. He never got any results. Sensitivities can be done for the specific specimen submitted. They take time but they can be done. Getting these results allows a physician to order the appropriate antibiotics. I phoned Quest Diagnostics--Baltimore location-- to ask if they had entered this specific request into the computer etc. for the lab techs to perform the tests. I was told that Quest Diagnostics does not do sensitivities for this specimen. I asked why my doctor had not been told that they were not done. (I had verified that the office had never received any sensitivities.) The result was that my doctor did not have the information needed to prescribe the correct antibiotic therapy. I find that Quest Diagnostics is negligent in not telling the doctor that they do not do sensitivities on that specimen. They should have phoned his office or, better still, written on the results slip which they faxed to the doctor's office that they did not do the sensitivities. Very easy to do. Very necessary. Very accountable. Very responsible. Beware that Quest Diagnostics may not preform the tests requested by your provider.

Quest Diagnostics located next to AMH in Arlington has the rudest office employees I've ever encountered. There was no greeting, The Man who took my blood said "there is a $65.00 estimated charge. Do you have a credit or debt card"?. I said "what" and then he rolled his eyes and repeated the question. He then said nothing except "hold this" referring to the cotton he placed on my arm after drawing blood. When he finished he raised the arm up, and said nothing. I stood there for a moment and realized he was finished. What the heck happened to common courtesy? Perhaps he may have just had a bad morning, but customer service is important. I'll never go there again, and will tell my friends and family not to patronize that place either. There are other labs nearby. I would not want my family to be treated so rudely. What happened to treat others the way you would like to be treated? The other office ladies never smiled or greeted the others that were in there as far as I could tell. Must have had a meeting that morning and got chewed out or something. What a rude group.

I am no longer covered by health insurance. I went to Quest for Dr ordered Blood work. When I received the bill it was 4 or 5 times what they had charged the insurance companies for the same work in the past! There was no notification for Quest that this would be the case, pricing was not posted in there office. Had I been informed I would have passed on the tests.
It is ABSOLUTLY outrageous that Quest engages in this sort of price gouging. Quest is using the uninsured to subsidize lower rates to the insurers as a form of kickback / rebate. It is illegal!

On Septemeber 1, 2011, I went to Quest Diagnostics as my physician wanted some laboratroy test done. I went in handed her the physician order. An order I could not understand of what test were going to be done. The technician hardly said a work to me. We did not speak about what was being done as I was so ill that I just wanted to get the labs done and go home. She drew the labs and send me on my way. Weeks later I received a report from Medicare of what was paid. Quest Diagnostics accepted my insurance payment. Although my insurance would not pay for two of the tests ordered by my physician. Their reason being that they said the 2 labs were unecessary labs. I am hoping that someone can please help me with this matter. Even though Quest accepted my insurance and Quest is now hauting me for more money isn't this balance billing? They want to charge me $500.00 for these 2 labs. I thought once they accepted a person's insurance they cannot bill me for more money. Also, I was never informed my Quest when I went for the labs that there were going to be additional charges. Can someone please help me. I have a debt collector on my back. I have excellent credit and I am low-income. Quest is now trying to ruin my credit rating by sending this bill to a debt collector. I keep thinking should I just pay the bill and then some say that I shouldn't as I was not informed and Quest accepted my insurance in this case. Hope someone can help me, please.

My doctor order a blood test as part of the annual check up. However Quest Diagnostic made an error in the billing code that resulted in charging me instead of my insurance. After numerous phone calls and with the intervention of my doctor's office, Quest Diagnostic admitted that they made an error and would correct it. However after six months, I still get the bill for the charge that should have been taken cared of by my insurance. Quest Diagnostic has impressed me as one of those companies that get in the health care business to exploit money from the patients and doesn't care about professional integrity. Their words have been so inconsistent and the quality of customer care, particularly, the billing department, has been so poor and disgusting that I would never use Quest Diagnostic again.

I went in for a stomach bacteria test. I was pleased when the doctor explained that just one blood test could sense if their was a problem and there-fore I could save money by just taking one test. The price for this test was on one of their charts and was for "138.00". When I received the bill they had billed me three times for the same test. When I call the lab they say the doctor ordered "3 test" and they don't care to hear or even acknowledge that fact that in my hand I'm holding the lab work papers which state only "1 test" authorized. Currently fighting it with their billing department. If it becomes a greater problem I will report them to the BBB and FEDS for false advertisement and over billing.

I received two bills from Quest, dated 2/15/10, for lab services. I was unable to pay the total bill in full, I sent a pymetn of $57.40, with a note to pay the smaller statement and apply the balance of the check to the larger bill, and a note I would pay off the balance due, on Mar 9, 2010. That check cleared my bank on 3/15/10. I received the next invoice dated Arp. 1, 2010 and sent a payment on Apr. 19th, for $50. which cleared my bank on Apr. 22. I received a precollection letter from them dated Apr. 19th, stating I owed them $150., which I answered with a letter dated May 8 and another payment of $50., which cleared my bank on May 13th. Not five days after mailing this payment I received a call from a customer service representative. I explained that I have been making payments and that I tried to call but the number supplied had to be called between 8:30-5pm and I was unable to make calls during that time since I am in transit and at work during those hours and days, and didn't have the option to make calls on my bosses time since I am a tailor, and do fittings and sit at a sewing machine all day. She said she would mark the records accordingly. I recieved a fourth notice, undated from them, I recieved about June 12th, threatening to turn me over for collections. On June 18th, I had a message on my cell phone regarding the bill. I returned the message stating the payment would be mailed that weekend, since I needed that paycheck to make the payment, which I mailed, that check cleared my bank on June 22-the final payment. On Tuesday, June 22 I received a call from the collection agency with regard to the bill and informed the agent, that I had mailed the final check on June 19th. I also received calls on June 24, 25 & 29 and then a letter dated June 23. Since I have been sending monthly payments to Quest all along, I feel their collectionletters and calls are not only unwarranted, but constitute harrassment, going well beyond my final payment being accepted and depostied by Quest.

WARNING - Before you promise anything to collection agencies for any alleged balances due Quest Diagnostics, take a look at your bill! In PA, Quest has an add-on charge labled "Travel Allowance One Way" for $85. The actual bill for testing may be $29, which your health care provider pays for and you usually have a small co-pay. Quest is submitting bills for the "travel allowance" amount which, of course, was not paid by health care, to collection agencies who dun patients and threaten their credit rating, most of whom may be on fixed incomes. Think about it. A guy drives around in a van from doctor's office to doctor's office/hospital, all day collecting test tubes and returns them to the local Quest Lab for testing. A charge of $85 is added to the consumers bill for this pick-up service. If one doctor does 50 tests that morning and Quest charges the patients $85 per bill/test, that's $4250 in unnecessary charges just for one pick-up box! I wish I had that guy's job! If it's not paid, they will send you to collections for the $85 "travel allowance", not the bill for the actual service. Please, consumers, look at your health providers' bills BEFORE you pay any co-pays, dedictibles or make arrangments with an agency. You could be a 70 year old man paying for a pregnancy test!

Quest Diagnostics now requires patients who are insured with Blue Cross & Blue Shield to pay them a $30 co-pay or let them keep your debit/credit card number on their system before lab work is done even if the patient's BCBS coverage does not require a co-pay.

After BCBS has paid Quest and the patient's BCBS coverage does require a co-pay Quest will keep your $30 or charge your debit/credit card. If the patient's BCBS coverage does not require a co-pay Quest will refund the $30.00 and not charge your debit/credit card for anything.

Obviously, this maneuver has been adopted by Quest Diagnostics without moral or legal consideration and violates a patient's contract with BCBS.

I have been a temp for quest for over 10 months. The quest supervisor for this site has been wanting to hire me but lies to me and my temp lady about hiring me. The group leader over this site is trying to talk the supervisor out of not hiring me. The group leader is very rude to me and belittle's me. She harasses me all the time and keep's on and refuses to leave me alone until i get tired of her and i quit. This is very uncalled for and if she doesn't stop i will go furthur and will turn her in and will take her to court for harassment. Quest needs to do something about this adult bully. Thank you so much for your time.

Quest Diagnostics charged me $215 for a Vitamin D-3 test. This is simply a ridiculous amount. First of all, the Doctor sold it to me as a "routine blood test" during my yearly physical. All I know is that 2 weeks later Quest bills me for over $300 for the tests! Why did the Doctor not warn me? Why is Quest charging so much? Why is my insurance not paying if this is a routine physical? I called all of them, and everyone blames everyone else. The bottom line is, this is a huge rip-off. Beware before you take any blood test and make sure your Doctor does not order any tests that will result in such outrageous fees.

Quest billed my wife over $625.00 for lab services ordered by her Doctor. We have no insurance, and when I called to see if they would discount the bill for a cash pay, the customer service rep stated that it is against company policy to discount a private pay account. Discounts are reserved for contract customers only. In other words screw you patient, we love Insurance money more than you. Even after explaining my situation, they were completely unwilling to work with us at all. BEWARE OF QUEST DIAGNOSTICS! They are not in it to help patients they are chasing insurance $$ and if along the way you as a little patient need a break (one that they offer nearly every insurance company) they will deny you the price they offer to the corporations. I have now set up a payment plan to pay my total bill, it should be payed off when our child who is still unborn is already out of diapers.

I went in to take blood and the technician was so horrible that I told her I wasn't comfortable with letting her touch me. She was rude, she ripped my paperwork, she was asking for things listed on the paperwork which I thought was the reason I was at the lab. It was the most disgusting behavior I have ever seen from a technician ever. I will never go back to quest again.

I have had this issue before - but did you all know that if your minor child is sent an invoice (addressed to the child/payable by the child) you, as a parent, are NOT LEGALLY responsible for the bill? Well - My 16 year old daughter received an invoice for lab work done by Quest. The envelope was addressed to her with the statement: "To be opened by Addressee Only". I wrote on the envelope: "Addressee is a 16 year old child. You want payment - address invoice property. Return to Sender". They sent out a second invoice addressed the same way. I, in turn, wrote the same note and returned the invoice. I then received a COMPUTER RECORDING call (not by a person, but by a damn computer) calling for my daughter regarding the bill. There was no way of obtaining a real person for customer service. I did learn from my pediatrician's office that Quest is quick to send their non-payments to collections. It has been almost a year and I haven't heard anything. But they need to either change the way they do billing or actually provide customer service with a voice and not "Press 1 if this is so-in-so" "Press 2 if this is not so-in-so". "Press 3 ... and so on. Need I say more?

Don't bother making appointments. First you search for an appointments number. Its not on your prescription form. When you arrive at appointed time, others coming in after you sometimes get called before you.

Watch billing like a hawk.

Check box yourself, if you do not want to pay for a test that is not insured, at least at that visit for taking blood work.

Quest Diagnostics in Santa Paula - I signed in and sat down waiting to be called for them to take my paperwork. There was only one name ahead of me, and a lady came in after me. No one showed up at the desk for 15 minutes, then they called the person ahead of me, and then called the lady who came in after me. I asked what about me...and they continued to deal with the lady who came in after me. I got mad and left. But I called 5 minutes later, they told me my name was highlighted so it means they had taken my paperwork, but that was incorrect. They of course said if I came back they would take me right away, etc. but at that point I just gave up. If they can't do this simple procedure, yeah right, I'm going to let them stick me in the arm. I went to the Quest website to lodge a complaint but of course they have no facility for doing so. I know everyone has had more serious problems than this, but I'm lodging this nonetheless.