Unsafe and unclean patient practices
Quest lab tech did NOT open the needle and syringe in front of me, he took them out of a box, already opened. After drawing my blood, he dropped the gauze on the counter and then picked it up to put on my wound.
The place was shabby, dirty and very unclean. I am furious that I didn't realize what was going on. Blood diseases can be very serious and even fatal (like HIV).
I am very unhappy and complaining as much as I can.
The complaint has been investigated and resolved to the customer’s satisfaction.
Blood work appointment
I made an appointment with this agency on 1-16-09 for to be seen on 1-21-09 at 7am for some blood work on my 9 yr old. I signed at 6:55am. The staff were chatting with each other while the waiting room was full with about 12-15 people waiting to be served. I noticed that clients were coming in after I and were taking back with-out an appointment and the...
Read full review of Quest Diagnostics and 1 commentImproper lab work
On may 30 I went for a blood draw when I went to my doctors office there were no results after two days of phone calls they said they would send the results to the doctor's office which turned out to state not sufficient sample to perfom test. this was the fifth time this has happened which I registerded a complaint prior and was assured this would not happen again. After making more phone calls I keapt being told I have to speak to the manager of that collection facility. which was just a voice mail and mt phone calls were never returned. I went back again on Dec 5 for my next routine test and low and behold again the results stated insufficient quantity for test again everyone I spoke to refurred me back to the manager to the collection facility and once again I only get her voice mail with no return phone calls.
The complaint has been investigated and resolved to the customer’s satisfaction.
How long does it take to get bloodwork results back from this company?My daughter has Crohn's disease and has had to change medicines...we needed bloodwork through this company because that is who the insurance company uses and it has almost been 3 weeks...we live in Ohio and we found out that her blood was sent to California? She has to change medicines because of alergic reaction and has lost 18" of her intestine to this disease...she is 3 weeks past her treatment because this bloodwork has not come back yet?Boy did I get an eyefull when I read this complaint page! I am ready to start calling and complaining!
Poor staff
I took my 9 month old son for blood test to Quest Diagnostics Lab which was referred by his pediatrician. They were first not able to understand the code writeen in the test paper provided by the doctor. They took 1 hr to break the code. Then there was just one specialist who takes the blood from kids so we had to wait really long. Ultimately they took the...
Read full review of Quest DiagnosticsWrongful termination
I worked for a decade at Quest Diagnostics with a clean record. About a year ago my Mom took ill. She only had 3 months to live. We were very close and the grief hit me very hard. I had 5 bosses I was there long. When I had problems with the grief, instead of talking to me about my changed behavior they fired me. I am still unemployed after one year. They...
Read full review of Quest Diagnostics and 29 commentsAbout Quest Diagnostics
Yes, Quest Diagnostics is a legitimate and widely recognized provider of clinical laboratory services in the United States.
Quest Diagnostics follows industry-standard practices for data privacy and security in healthcare, including compliance with HIPAA regulations.
Quest Diagnostics is known for providing accurate and reliable test results. However, no test is 100% accurate all the time, and results should always be discussed with a healthcare provider.
The Quest Diagnostics patient portal, MyQuest, uses secure technology to protect patient data. However, users should also take care to protect their login information.
Quest Diagnostics offers customer service, but experiences can vary. Check online reviews for a clearer picture of customer satisfaction.
Quest Diagnostics accepts many national insurance plans, but coverage can vary. It's always a good idea to check with both Quest and your insurance provider ahead of time.
Quest Diagnostics employs trained healthcare professionals to collect samples and conduct tests.
Quest Diagnostics has been in operation since 1967.
Consider multiple reviews from different sources to get a well-rounded understanding of the company. Keep in mind that experiences can vary greatly in healthcare.
Quest Diagnostics complies with HIPAA and other privacy regulations to secure patient data. Specific measures include encryption, secure data storage, and limited data access.
Quest Diagnostics provides information about costs, but specific charges can depend on factors like the tests ordered, your insurance coverage, and your location.
The timing for test results can vary depending on the specific test. Most results are available in the MyQuest patient portal within a week, but some tests may take longer.
Some states allow consumers to order certain lab tests without a doctor's order through Quest Diagnostics' QuestDirect service.
As to our knowledge, Quest Diagnostics offers COVID-19 testing. Check their website for the most current information.
Appointments with Quest Diagnostics can be scheduled online via their website, through the MyQuest patient portal, or by phone.
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