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CareCentrix

CareCentrix

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4 26 complaints
18 resolved 8 unresolved

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CareCentrix reviews & complaints

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CareCentrix complaints 26

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

CareCentrix - Donjoy knee brace

In September 2019, I got a knee brace from my doctor. Late 2019/early 2020 I get a bill from carecentrix for $700. This brace is available from donjoy for $70. I've spent countless hours on the phone and waited for lots of callbacks with no reasonable resolution. Their CS agents kept repeating that it's "an agreed upon price between carecentrix and the insurance company" I get that but 10x the cost is unfair pricing. I was never given an estimate and would never agree to it if so. They also kept saying it's coded as a custom knee brace, there's nothing custom about the brace. They are now threatening collections. The extortion and lack of customer support is concerning. Makes me wonder how many vulnerable people this company is taking advantage of.

Hello Ms. Carpenter,
We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at [email protected], with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.
Please be sure to include Reference Case #0296 in the subject line.
Once we have this information, a member of our support team will reach out to you directly.
Thank you
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

CareCentrix - Customer service

In September 2019, I called Carecentrix customer service about a bill for my husband's CPAP equipment but was told they would only speak with him unless I was designated an authorized agent on hi...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

CareCentrix - billing is an outright joke

I had an outstanding balance of almost $2000 because I wasn't billed or made aware that I had a bill for over a year by Carecentrix. I was called and threatened with being sent to collections over a bill I wasn't made aware of. I paid the bill in full and then was sent to collections again because they forgot to tell me about another account that I had with them. That's right, forgot. So I called and asked for a reduction in how much I owed and they offered me 15% and told me I should be lucky to get that much and then immediately asked me to pay it in full. Absolutely not. I should not be punished for their inability to bill correctly. I faithfully paid at least $40 a month to pay it off only to receive a letter in the mail telling me I was being sent to collections.

Hello Cortney Sebesta,
We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at [email protected], with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.
Please be sure to include Reference Case #0245 in the subject line.
Once we have this information, a member of our support team will reach out to you directly.
Thank you
Debora
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

CareCentrix - billing for oxygen concentrator equipment

I returned the oxygen tank and concentrator, to Pacific pulmonary last november 2018
Pacific pulmonary has been notified as have you as have left messages concerning this issue. I was supposed to get a response from you credential regarding this issue and I am fed up with continued bills and phone calls.
I will not be paying any bills until this issue has been resolved.
I have bought my own equipment.
I believe the insurance company may still being billed as I am.
Please deal with this issue.
Thank you
[protected]@gmail.com [protected]

We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at [email protected], with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing. Please be sure to include Reference Case #0216 in the subject line. Once we have this information, a member of our support team will reach out to you directly. Thank you.
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

CareCentrix - billing

A payment of $1973.00 by me on 2/17/19 and an insurance payment by Cigna created a credit balance of $1106.69. On July 31 2019 Carecentrix promised to mail me a check for that amount. Now (10/30/19) Carecentrix is refusing to send the credit balance to me because there is an insurance payment pending. My issue is that in most months there is a pending insurance payment because I order diabetes supplies on a regular basis. I've been on the phone today with three different agents at Carecentrix for over an hour looking for resolution.

Hello AA Williams,

We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at [email protected], with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.

Please be sure to include Reference Case #0213 in the subject line.

Once we have this information, a member of our support team will reach out to you directly.
Thank you
Debora
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

CareCentrix - unethical behaviour

I don't know how they stay in business. They mail you bills that are not justified and do not provide you with a phone number to even complain or explain why you don't owe them any money. my...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

CareCentrix - colostomy supplies

My husband has stage four cancer and had a colostomy. We were told by our insurance company we needed to contact care centrix for supplies. It took multiple phone calls with care centrix and his providers office to secure the authorization. We were told his supplies would be mailed. Several weeks later and no supplies we receive robo calls asking if we are happy with their service. I called customer service and was originally told the items had been shipped then after being placed on hold I was told the other company that should shipped the supplies did not because there was a problem with the authorization and the quantities requested. I was told the situation would be escalated and we should receive his supplies "as soon as possible". Since he was out at this point forget it! I just went and purchased what he needed. Thankfully it was "just" colostomy supplies and not a major purchase.

Hello VMorales,
We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at [email protected], with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.
Please be sure to include Reference Case #0174 in the subject line.
Once we have this information, a member of our support team will reach out to you directly.
Thank you
Debora
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

CareCentrix - no service provided

I had foot/ankle reconstructive surgery 3/19, was discharged from the hospital 3/24 with orders for HHC, PT, and OT.

It is now April 15th and I have yet to receive ANY services. I received lots of phone calls apologetically advising me that basically you are "understaffed and working on it"...; plenty of voicemails asking me to return calls to a call center with no available phone reps. Meanwhile, I'm suffering through recovery alone and have been forced to improvise to take care of myself! This service is a disgrace and I won't rest until Cigna discontinues contact renewals with you.

Hello,

We are sorry to hear that you've experienced these difficulties.

In order to help us best serve you, we ask that you email us at [email protected], with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.

Please be sure to include Reference Case #0141 in the subject line of your email.

Once we have this information, a member of our support team will reach out to you directly. Thanks!
USE to Patient Support when a review is found. Thank you!
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

CareCentrix - medtronic supplies for type 1 diabetic

My son who is a Type 1 Diabetic receives his insulin pump supplies thru Carecentrix. They will not bill our secondary insurance company. Then, when our secondary insurance company pays them they lose...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

CareCentrix - unethical behaviour

Centrix customer service is HORRENDOUS. They are completely unprofessional. They are good at giving you the run around and excellent at escalating the complaints to the next level of incompetence...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

CareCentrix - I have not received refund check

In June 2017 I was sent a packet of bills by Carecentrix for Cpap supplies. Thinking this was patient responsibility after insurance-I paid it. In February 2018 I realized my insurance paid those...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

CareCentrix - fraudulent billing

I began the process in December of 2017 to get a C-Pap machine from Apria Healthcare. I changed DME and informed Apria of such. Despite this, they sent me a C-Pap machine anyway. The next day I...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

CareCentrix - inappropriate customer service

I have tried to work with carecentrix since 5/21/18 to get a CPAP machine per Cigna requirements. I have been on hold at times for over an hour & in the last 4 days I have spent over 8 hrs of my time...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

CareCentrix - unethical behavior

Their model is to stall so long that patients give up so they don't pay for a test. I have bad sleep issues, Dr. ordered sleep study in November. CC/SMS stalled and said home study first - no problem...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

CareCentrix - cpap machine

After getting billed for non-network after receiving an authorization for a sleep study I am trying very hard to get a consistent clear answer and keep getting handed off to CareCentrix and Cigna...

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J
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

CareCentrix - erroneous billing

I received items I never ordered. My insurance was billed leaving a balance of $12. I immediately called to tell Carecentrix that I didn't order the itens and that my insurance was billed erroneously...

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CareCentrix - over billing for cpap machine

I got my Cpap machine in 2015 and paid my 6 month rent. After 6 month rent the Cpap should be paid off. I Paid $66.04 on the seventh payment accidently. This should have given me a credit. I...

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CareCentrix - Unsavory billing and payment practices

The interactions with Carecentrix (bills, call center, website) are so obtuse, burdensome, disconnected that I have wonder whether carecentrix is not a fraudulent operation altogether. I am in the...

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CareCentrix - Billing / not participating in the patient assistance programs

I recently started home infusion services. We have Blue cross blue shield of California. I start getting all these invoices that are beyond vague. Then the kicker they don't participate in patient...

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R
Oct 07, 2015

CareCentrix - Unethical billing practices

I have been with them for several years unfortunately and they continue to impress me with their incompetence. I have several different accounts because they cannot merge them and every time I...

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