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1.7 163 Reviews

Kaiser Permanente Complaints Summary

22 Resolved
130 Unresolved
Our verdict: With Kaiser Permanente's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Kaiser Permanente reviews & complaints 163

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Kaiser Permanente - Appointment availability and timeliness of services

My aunt is 86 years old and has dementia. She attends a senior day program and needs to recertify regularly to continue her attendance. Each and every time we need to recertify, it takes a ridiculous amount of time to get Kaiser to complete the paperwork we need. Most times, it even takes multiple messages and repeat requests. Not only that, but...

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Kaiser Permanente - Premium scam by kaiser

This issue has been ongoing since August.  I have called numerous times, Connect 4 Health Colorado has called, my insurance broker has called, I have written...I get nowhere. Why would you want to do this to a family that is already struggling enough to qualify for Medicaid? This is going to cause a MAJOR tax issue.  TO: Kaiser Foundation Health Plan...

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Kaiser Permanente - Shingles vax

Between 12/11/23-12/19/23, I have requested a shingles vax 3x from my doctor and have been declined each time. According to the doctor, I am a healthy 33 year old so I do not fit the CDC's criteria to receive the vax. However, I am a nursing mother. My baby was 3 months old when I got the shingles. He is 8 months now and is still primarily breastfed. My...

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Is Kaiser Permanente legit?

Our verdict: Complaints Board's thorough examination reveals Kaiser Permanente as a legitimate entity with notable strengths. Despite a 14% resolution rate on customer complaints, which invites a closer look, Kaiser Permanente stands out for its commitment to quality and security. Clients considering Kaiser Permanente should delve into its customer service record to gauge compatibility with their expectations.

Kaiser Permanente earns 91% level of Trustworthiness

Perfect Trust Endorsement: Kaiser Permanente achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Kaiser Permanente. The company provides a physical address, 26 phone numbers, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Kaiser Permanente has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Kaiser Permanente's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Kaiserpermanente.org has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Kaiserpermanente.org has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • While Kaiser Permanente has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 14% of 152 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • The presence of an iframe in kaiserpermanente.org, iframes can be used to embed malicious content, such as phishing pages or ads that contain malware, so it's important to be cautious when interacting with websites that use iframes.
  • Kaiserpermanente.org has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The kaiserpermanente.org may offer a niche product or service that is only of interest to a smaller audience.
  • Kaiser Permanente protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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Kaiser Permanente - Benefits plan and medical "service"

Avoid joining kaiser-permanente medical system! It is a trick-trap! When you join their "benefits" program you are locked into using only their doctors and those they refer you to. Otherwise your medical costs will not be covered! They also "play games" with their pharmaceutical formulary coverage! I had a very bad experience with my first (and only!...

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Kaiser Permanente Kaiser Permanente Is The Best 'ONE STOP' Care!

I love Kaiser so much because everything is in the same building. I can see a doctor for every part of my human body. Kaiser has Specialty Department's. For example. The Eye doctor, The Foot doctor, The Women's Doctors, The Men Doctors, and if needed Kaiser will refer to a specialist. Kaiser phone is one 24/7 - 365 days a year. Kaiser will answer the Phone Ready to help. I made my Eye apt with Ms. Nicole.

I want to say thank Ms. Nicole. She has uplifted my day with a calming personality. I love calling Kaiser for the employees to help me like Ms. Nicole.

She took her time and was patient with me. While engaging in our conversation I felt relief talking with Ms. Nicole because she could relate to my maturing eyes. I need some glasses now. She made me feel better.

She was polite as she searched through so many locations Kaiser is every where for my eye apt with grace and ease. Ms. Nicole informed of the appointment wait list.

Also, The Advice Nurses are outstanding.

I do not know of any other hospital that provides "everything" Nurse over the phone.

You can call them and tell them your concerns. I assure you they will get it revolved swiftly. Your not alone at Kaiser.

Kaiser treats us patients like Family. I'm a family member of Kaiser.

Thank you Kaiser!

Love,

Martina Barr

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Kaiser Permanente Sexual assault by a doctor pc 243.4

On January 23. 2018 I was sexually assaulted by a Kaiser Permanente Doctor, Heidi Lilliana Escurra, license #[protected]. While she performed a Pap Smear. During the exam she removed her right glove touched my clitoris in circular motion with her right hand and simultaneously covered the sheet over me with her left hand.

I did not report the incident at that time as I amazed, embarrassed and unsure what happened.

On my next visit in June, while I was just doing small talk, she starred at me not saying much just looking me up and down. Then she said, are you reading me, I responded I’m trying. Then I proceeded to explain the medical reason for my visit.

In October of that year, she contacted me regarding a test that had to be performed regarding my heart. During the conversation she said, well gorgeous I need you to be near your telephone. I wasn’t near my telephone earlier that day, so I proceeded to explain why I was away from my phone. At that time, she interjected I can call you gorgeous right? I did not respond, she then said, am I looking at the right chart? She then said, don’t you think it’s time for us to move forward? Once again, I did not respond, she then said, no, no I’m sorry. Get a pen and take down this number I advised her that my nephew was in me are and they were good about calling me. I tried to speak with her about this situation but, she became angry. Not sure of what to do next I wrote her a letter apologizing, I sent her several letters asking her to just speak with me. I made an appointment to see her and she refused to honor my appointment. I did not want to file a complaint I just wanted to understand the situation and hope to resolve it. I tried filing a complaint with Kaiser a Edwardo Avila responded that the outcome I was seeking would not occur. I said, so I am waring my time. I’ll take my complaint higher. I contacted the California Medical Association who did nothing except take my complaint and said the matter is closed and the evidence warranted no action would be taken.

This entire ordeal has disrupted and contuse to disrupt my life daily. What do I have to to-do get someone to hold your Doctors/Physician and Staff accountable for their abuse of power and taking advantage of customers. While they hide behind their organization and use their Physician privileges and clout as a doctor to sexually assault patients in their care.

For over 25 years I worked as the Director of a Security Department investigating crimes of all sorts, in conjunction with two adjacent city Police Departments. We assured the public that the campus was safe and did so while investigating crimes on a daily basis. We did not let a victim of sexual battery, or any other crime feel they were not heard. We provided Counseling, security, and any other assistance they may have needed to assure their safety and concerns. However, that is not case with neither Kaiser Permanente, Dr. Heidi L. Escurra, or the California Medical Board.

Do I need to take my story to the press and the newspapers to get justice? Is this the only way a person can get just results for being a victim of sexual assault? Where is true justice?

Desired outcome: Kaiser Permanente should pay have to pay punitive damages in the amount of $250,000.00. Dr. Escurra should be reprimanded. Is this another Dr. Nasser mentality??

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Elizabeth Lawrence johnson
Culpeper, US
Dec 14, 2023 4:26 pm EST

Go to press& /or hire a good lawyer. (A lawyer will take a portion of your settlement when you win.) This physician, I use the term loosely, is a predator ! She interfered with your ability to receive healthcare & I can only imagine the discomfort & trauma you are experiencing. Maybe look into Gloria Allred. .

No one has right to make you feel unheard or not follow up on such a complaint. I hope you find the strength within yourself to move forward. If you want a sounding board, please message me through FB messenger. My name is Elizabeth Johnson in Culpeper , Va.

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Kaiser Permanente Kaiser Senior Advantage

My wife was adding me to her Kaiser Retiree coverage; we previously been covered by Kaiser via our employers but are now retired. Several months ago, we received a notice that they needed an addition signature on the enrollment form. I immediately did that and returned the signed application. In two subsequent months, they asked for the same information, I again signed and returned the forms. Upon calling at the beginning of July, we were informed that they had, indeed, received the signed form and that it was processing. Today we were informed that, while they received the form, they had not processed it until July 7th, making it late. I have lost my coverage and they will not let me re-enroll until open enrollment at the end of the year. They are already receiving my IRMAA payments from MediCare for this coverage.

Desired outcome: Enroll me no.

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Kaiser Permanente Health information / medical records

I have been trying to get forms that were submitted over a month ago. May 24, 2023, to be exact. I have contacted member services and I have yet to speak with someone. I have reached out to the person that is handling the complaint and she has yet to return my call. I even called the supervisor of the department, and he has yet to return my call.

I have no idea where to go from here or better yet who I can actually contact to get this issue resolved.

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Kaiser Permanente Subpar Medical Care: My Experience with Kaiser Permanente in Georgia

Kaiser Permanente is a healthcare provider that has been around for quite some time. However, the quality of service provided by the physicians is subpar and poor. They treat you like an item in a production line, and the physicians who are good and actually care for you, do not stay long. Instead of treating the problem, primary care physicians take a wait and see approach. They pump you up with prescriptions for pain or discomfort, and when you express the debilitating side effects, they just write new prescriptions for stronger medicine and add a new one.

I am not looking to be on medication, I am looking for treatment. Most of the medicine masks the issue or makes you sick. I am not against medication, but you can do that in conjunction with other methods and treatments. Maybe some people trust solely in medicine, but I am not used to that approach of being medicated as the go-to for every issue. If you are looking for a holistic approach, you will not get it at Kaiser, especially not in Georgia. You have to try every medication they can possibly give you before they will refer you to a specialist or alternative effective treatment.

You are technically a product on an assembly line and a Guinea pig. Any complaint/grievance you file has a generic, scripted follow-up letter sent with no actual action taken. The physicians I have encountered all appear to just do the minimum and just going through the motions of "doctoring". If you ask questions or appear to have knowledge of your issue and engage in conversations about your treatment or ask about other options, you are met with disdain and shut down.

Is this really medical care or forced managed care? I mean God forbid you need a referral and know you need to see another doctor, they will go through great measures to delay, over medicate and by the time they give you one, you have been overwhelmed with prescriptions and worn out. It's not worth it. You're better off getting a real medical insurance plan through a PPO to get actual quality care. Where you don't need a referral for simple visits, especially when you have an idea or know what is going on with your body.

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Kaiser Permanente Terrible Customer Service and Billing Issues: My Experience with Kaiser Permanente

Kaiser Permanente is a company that I have had a lot of trouble dealing with. Every time I try to make an appointment, it takes me a long time to set it up and the customer service reps are not very helpful. I miss the days when I had my old insurance and could just call the doctor's office directly to talk to someone who was kind and caring. I could set an appointment right away and get in within a week or two. But with Kaiser, it's a different story.

Just this week, I called them because my hand has been numb for a while and I need to be seen. They told me that I wouldn't be able to get an appointment for three months! That's just not acceptable. So, I decided to cancel my insurance with Kaiser because I can't deal with the difficulty of setting appointments and the disorganization of their billing system. My son was in the hospital on and off for two years, and it took me three years to get everything straightened out with them. I had to shed many tears just to get someone to help me with the billing. But now that I have everything worked out, I'm leaving Kaiser for good.

I spent over 20 hours on the phone with them to get my billing straightened out. And come to find out, they sent a lump sum check to Northside Hospital and never designated the payment to be placed under my account. Northside told me that Kaiser is an absolute mess to deal with. I highly suggest that you go somewhere else for insurance, even if you have to pay a little bit more. Trust me, calling the doctor's office directly to make appointments and having a doctor's office that cares about you is much better than dealing with these people.

The customer service reps at Kaiser treat you very poorly when you try to make a doctor's appointment. They have even hung up on me when I wouldn't disclose my exact issue and only needed to tell my OBGYN this information. This happened twice! It's just horrible. I canceled my company's group plan, and I feel liberated to end the cycle of bad treatment, frustration, wasted time on the phone, and wasted time trying to work out billing issues. Goodbye forever, Kaiser!

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Kaiser Permanente Disappointing Experience with Kaiser Permanente's Physical Therapy Services: Rushed Appointments and Mediocre Care

I recently had an experience with Kaiser Permanente's physical therapy services and I must say, it was not a pleasant one. As someone who has been in physical therapy many times throughout my life, I can confidently say that this was the worst assessment I have ever received.

Upon walking through the area where patients are seen, I noticed that not a single person was using any of the equipment or receiving any direct treatment from a therapist. This was a red flag for me as physical therapy offices are usually bustling with activity. During my 25-minute appointment, I felt rushed and pressured to choose the part of my body that causes me the most pain, even though I was insisting that the problem is my entire left leg and left side lower back and is not limited to any singular body part anymore. Reluctantly, I chose my foot.

I was given several stretches and strengthening exercises and told that I would be seen in a few weeks. This puzzled me as I asked if regular weekly sessions are something that is done at this facility and was told I could be seen sooner "if I wanted". It seems that Kaiser's approach to physical therapy is sporadic rushed appointments where the patient is given some handouts to take home. These handouts could certainly have been found on my own with a few simple internet searches. There are no regular sessions to track progress and make adjustments as necessary, no manual therapy, and no use of well-known and effective tools to enhance a stretching and strengthening routine, like electric stim, dry needling, heat, ice, etc.

Now, I am stuck with Kaiser and have no choice but to utilize the services of their many little medical factories serving up mediocre care at best. I will have to pay out of pocket if I want to receive quality care for my injuries or I will have to wait until next year where I will NOT be signing on with Kaiser again. I am so disappointed in myself for choosing Kaiser and I am just praying that I don't fall seriously ill or injured for the rest of 2019 so that I can steer clear from them. I do not expect that the rest of their medical care would be any different from the "physical therapy" I received. Thank you, next.

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Kaiser Permanente Kaiser Permanente: Lack of Providers and Misleading Sales Tactics

As a senior citizen who is currently on Medicare with a Blueshield HMO plan, I was experiencing delays in getting in to see specialists. So, I decided to look into Kaiser Permanente. I had a long discussion with a sales representative who signs up new members. I was very clear about my concerns in terms of accessing care. After signing up, I started looking for a doctor near me. The representative had told me that I could have all my doctors under one roof and that the nearest facility was only 3/4 mile away. It sounded great, but guess what? That facility had no doctors available. In fact, the closest doctors were nearly 10 miles away and only a handful of them (8) were accepting new patients. Most of them were not educated in the US and only a few had board certification.

I cannot drive easily as I have arthritis in my neck and it is causing very bad headaches. Turning my head to drive is difficult. So, driving further than the 2 miles I currently drive to see my primary care is not what I was looking for at all. I tried to cancel the whole plan with no success. In less than two weeks, Kaiser will take over my healthcare whether I like it or not. I have yet to get my card after almost three weeks, so I am told I cannot cancel nor can I sign up for a doctor if one I like becomes available.

I am very concerned with all my health issues I am going to be in trouble here with this provider. Their lack of providers in my area is very concerning. And the fact that so many of their doctors lack board certification concerns me. I am most frustrated that I was lied to by the sales representative that assured me there was no shortage of doctors. They were only interested in getting a commission at the end of the day. When I called to find out if there was a list of upcoming doctors, I was told what you see is what you get. No help at all.

So, I will be without healthcare access on Oct. 1 as I will not have a doctor and all my prescriptions will not be able to be filled. This is not healthcare, it is absolute confusion. Kaiser, you need to do better if you want to attract new patients. Stay away, they do not have enough doctors and the ones they do have are not all board certified.

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Kaiser Permanente Warning: Kaiser Permanente Lacks Professionalism and Compassion for Patients

I have been a member of Kaiser Permanente since 1990, back when they actually cared about their patients. However, over the years, I have noticed a decline in the quality of their healthcare services. The medications they provide are cheap and weak, and if you are sensitive to fillers, they will promise to fill your prescription with the ones you can tolerate, but end up giving you the cheap garbage anyway. This has been going on for years, and I have had enough.

Recently, I had a terrible experience with one of their pharmacies. I showed up exactly when the technician told me to be there, but the pharmacy was closing early due to Covid-19. The pharmacist was irate and screamed at me, which was completely unprofessional. On top of that, the same pharmacy refused to order my medication, forcing me to drive an extra 18 to 36 miles to get it. It's unacceptable to treat people like garbage just because they are low income.

The lack of professionalism and integrity among the staff at Kaiser Permanente is appalling. If you call, be prepared to go on a phone tag journey to nowhere. I have been a victim of discrimination in more than one category, and it's clear that the staff at Kaiser Permanente do not care about their patients. They act as if we are wasting their time and should be grateful just for them answering the phone.

I can't wait to leave this junk fast food type of healthcare. They only care about quitting time and not about their patients. I have had so many incidents with them that I had to keep a diary. Complaining does no good, as they get nothing done and only waste my time and money.

One of the pharmacy techs even had the audacity to tell me that I couldn't afford name brand medication. It's insulting and shows how little they care about their patients. I might be disabled, but I am not stupid.

The only thing I will miss about Kaiser Permanente is my primary care physician. I hope she finds a better network to work with. I am sure the employees are paid the least out of any healthcare providers, and the suits running Kaiser Permanente have run it into the ghetto of health insurance companies.

In conclusion, I would not recommend Kaiser Permanente to anyone. The staff lacks professionalism, integrity, and compassion for their patients. You have been warned.

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Kaiser Permanente Dissatisfied with Kaiser Permanente: Issues with Appointments, Doctors, and Billing

I recently had an issue with Kaiser Permanente that left me feeling frustrated and dissatisfied. I needed to see a neurosurgeon and it took me two months to get an appointment. During that time, I found an electric stimulus item that gave me temporary relief, so I cancelled the appointment. However, Kaiser mailed me a notice saying they had unsuccessfully tried to contact me to give me a chance at an earlier appointment. I now get a 'callback' message at any of their phone numbers, but Kaiser claims to have returned phone calls. I am retired and have both a cellphone and landline, but Kaiser messages were not left on either phone.

This is not the first time I have had issues with Kaiser. Two years ago, I went to see a doctor for back pain and begged for an MRI. The doctor disagreed and did not feel an MRI was necessary. I later overdosed on Bayer Aspirin and was hospitalized for six days. The occupational therapist asked why the overdose happened and I explained my back pain. She had the hospital doctor order an MRI, which showed spinal stenosis and cysts. This Kaiser doctor retired shortly after my hospital stay and I never saw them again.

In addition to these issues, Kaiser insists on a payment plan with a credit card on file. I suggested they set up Paypal, but I allow as little of my financial information as possible online. I have Medicare Advantage through Kaiser, but I never got a clear picture of the benefits I am supposed to receive for $53 a month out of pocket in addition to my Medicare coverage. I requested a hard copy via U.S. mail, but every month Kaiser wastes eight pages of paper to provide information that could be reduced to one page. Today, the Kaiser online bill information page won't allow me past the page that insists I 'Accept' electronic/online bill information. Clicking 'Decline' is not acceptable and I can't get to the page to email Kaiser Member Services about any of this. Speaking to a living human being on a weekend or even Monday through Friday is unlikely.

I am extremely dissatisfied with Kaiser and am looking into other providers. My physician, who I was assigned to two years ago, recently left Kaiser to work for a different provider and I am currently without an assigned physician. Kaiser continues to run ads that say exactly the opposite of what things are like now. They need to clean up their mess before they advertise for new patients.

The number of job openings at Kaiser Permanente sends a very clear message to me. It seems they are struggling to keep up with the demand for their services and are not providing the level of care that patients deserve. I hope they can improve their services and provide better care for their patients in the future.

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Kaiser Permanente Kaiser Health Insurance Failed Me in My Time of Need: A Terrifying Experience

I recently signed up for Kaiser health insurance, excited to finally have coverage for my health needs. However, my first experience with Kaiser was a complete disaster. During my initial appointment, I started experiencing tightness in my chest and wheezing, which quickly escalated into a full-blown asthma attack. I asked the nurse for an inhaler or nebulizer treatment, but she told me they didn't have one and suggested I go to the hospital downstairs. I was shocked that a health clinic with an in-house pharmacy and "hospital" didn't have the basic equipment to treat an asthma attack.

As I struggled to breathe, the nurse watched me and did nothing to help. I had to call my boyfriend to drive me to the hospital, and on the way there, I thought I was going to die. I was having another attack, and my heart rate was fluctuating. The paramedic had to turn on the lights and sirens because I was in such bad shape. It was a terrifying experience, and I felt completely let down by Kaiser.

If I could give Kaiser negative five stars, I would. Their employees and nurses failed me in my time of need, and I would not recommend this facility to anyone. It's unacceptable that a health clinic doesn't have the basic equipment to treat a medical emergency. Kaiser needs to improve their training and equipment to ensure that patients receive the care they need.

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Kaiser Permanente Horrible Experience at Kaiser Permanente: Misdiagnosis, Neglect, and Unprofessional Nurses

At first, I had some issues with Kaiser Permanente in Oakland. I was misdiagnosed for 10 years by Dr. Kian. However, recently I got really sick and was admitted to Kaiser Permanente in Antioch. My oxygen was low and my blood pressure was high. My oxygen was at 84 and my blood pressure was 263/194. This got me admitted. Once my blood pressure started going down in the ER, I was wheeled to a room on the 3rd floor. This was during the swing shift. I was hooked up to machinery and monitored. At around 11 pm, a female nurse came in and introduced herself. She said I was high risk to fall and that I should press the button if I needed to get up. I complimented her on her attire but said I was on oxygen all day and that her perfume would trigger my asthma again. She started yelling, saying it was lotion not perfume and that if I needed her, I should ring the bell, but she was NOT coming back. I could hear her telling the other nurses what I said. Then she pushed the door open and said she was not going to be my nurse and that the female next to her would take my vitals. They left and I could still hear her talking about it. 15 minutes passed and another nurse came in explaining that the nurse didn't have on perfume. I said, "Why are you still talking about it? I'm on OXYGEN all this riffraff is raising my blood pressure." She walked away. Meanwhile, the female that had been giving me oxygen came in. She said she smelled it too. She put medication in the machine, put the mask on my face, and within 10 seconds, the fluid started running out of my nose and into my throat. I had to snatch it off and spit it out. She stopped the treatment and left. Three minutes later, that 11 pm nurse kicked the door open. The female that was giving me that respiratory treatment was sniffing her, making fun of me, laughing, and then they both let the door close. About 45 minutes later, a short female doctor came in. She stated she was a doctor and I said, "Okay." I proceeded to show her the swelling and fluid in my ankles. The DOCTOR stated, "I AM NOT HERE FOR THAT. I WAS CALLED BECAUSE THERE IS NO CODE THAT THE NURSES CANNOT WEAR PERFUME." I said, "What?" The DOCTOR repeated herself and said she had a patient to see, and she walked out. No one else came until the next shift and they too were told by that 11 pm nurse about the perfume issue. Someone from the kitchen came and asked what I wanted for breakfast. I advised her that I had my thyroid removed with 6 tumors and that no red sauces, etc. I ate whatever the food was and two minutes later, I was vomiting and had pain in my stomach. My buzzer didn't work and no one came. I messaged my daughter. I was in the bathroom still vomiting when my daughter came a little before 7 pm. I was passing out. I heard a male voice saying he was from the ER and that my daughter had got him, he was there to help me. I was passing out, he gave me injections in my stomach and set me back up on oxygen. He continued to be there until the end of his shift. For three days, I had no food, no water, and no bedding change. I had to clean the vomit up myself. The night and day shift nurses did not come to my room. The short nurse on days had an attitude. She only came once during her three-day shift. It was horrible. Had it not been for the ER male nurse, I would have died. When the day doctor came in, he looked on the computer and said I needed to eat. Upon his walking out, he said I needed to behave. On the fourth day, he said I would be able to leave. The day nurse came in and I told her what the doctor said. She said she would get the paperwork started. I waited five hours for her, but she never came back. I saw a wheelchair in the hallway and sat in it. They were all socializing. A young girl in uniform was passing and I told her I had been waiting for an hour for assistance downstairs. She was friendly and wheeled me down. That nurse never came nor gave me any paperwork. I left. If it weren't for that ER male nurse, I would have died. And thanks to my daughter for showing up. GOD. IS. GOOD.

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Kaiser Permanente Kaiser Permanente: A Nightmare Experience with Negligent Doctors and No Care

Kaiser Permanente is a healthcare provider that has been around for many years. I have had the opportunity to use their services, and I must say that my experience has not been the best. I have had many insurances in my life, but never have I experienced such horrible doctors, communication, treatments, etc as with Kaiser.

If you have no health issues, Kaiser can seem like a good place as all their doctors are in one building on different floors, making it seem very convenient to someone who is only making routine appointments and is healthy. However, if you have a health concern, stay far away if you can. My experience with them has been the worst I could imagine. They have their system set up so that all communication is through emails via their online portal. Even when you have a serious health issue, no one seems to care. No one will call you while your condition is getting worse, and it is life-threatening. Each doctor will just want to do surgery with every little thing.

If you are waiting for results from a serious test, guess what? No one will call you. You will have to look them up yourself. When you do get the results, and they are scary, and you don't understand the doctors' terminology, hoping for a call to discuss what they found, negative. No one will call you to discuss your test results.

I have gone through high-grade HPV, Lyme disease, horrible fevers and sickness, serious accidents, etc., and for years now, I feel abandoned and helpless when it comes to the care I'm receiving, which is no care at all. There has been no resolution to any of my problems, most of them getting worse. I was left with permanent pain due to their negligence during a biopsy as I was cut too deep, and nerve endings were damaged. I am now living with a permanent pain and constant dull achy pain that affects my mood, my activities, and my everyday life. My doctor completely vanished after I told her about the pain. She is no longer present and does not check up on me, even though I have a serious health concern. So, I was left with no doctor. I have been spending days, months, years searching all the reviews looking for one decent doctor through Kaiser, and after going through many, I have yet to find one. Meanwhile, I feel abandoned in my current situation, which is serious. It almost feels like you have no healthcare.

Trust me, they are the worst. I have never developed more problems after going to the doctor, but with Kaiser, each and every area of concern in which I seek care from a doctor has resulted in either more serious pain or more complications or completely being ignored. Most doctors could care less, and if you see your primary care physician, the only thing he will do is sit by a computer and try to sum up what you're telling him and pass you onto the next doctor. And trust me, you will get no resolution from the next doctor either.

Kaiser is the kind of place they want all their patients addicted to pain medication and performing surgeries that will cause further problems to keep the cycle going of profits for the company. I am not sure how they stay in business or how this kind of healthcare is allowed. I have given them the benefit of the doubt many times over the past couple of years, and each time has ended worse than the last.

There's also no one you can turn to when there's a problem. There's no department manager, there is no one who oversees the doctors when they are performing scary procedures involving cutting your insides, and then when something goes wrong, no one cares. No one cares about your permanent pain or the fact that they ruined your life or the fact that you were better off before their medical malpractice.

I would not recommend Kaiser to anyone. I have been seeking out-of-network doctors in which I would have to pay out-of-pocket just to get some decent healthcare.

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Kaiser Permanente My Experience with Kaiser Permanente: Frustrations with Accessing Healthcare During COVID-19

I want to share my experience with Kaiser Permanente, or KP for short. I am currently in a non-KP hospital, but I have been a KP member for a while now. At the end of 2018, my KP primary care physician (PCP) warned me that I was pre-diabetic. However, I did not follow up or get tested in 2019, which was my fault. My PCP did not follow up either, which was surprising. Then, in 2020, COVID-19 hit and my life changed drastically. I stayed at home most of the time, except for necessary grocery shopping. I admit that I did not take care of myself as well as I should have.

About 20 days ago, I had a heart attack and had to call 911. I was taken to a non-KP heart center and had a stent installed. After 36 hours, I was discharged. I am not sure if there were any mistakes made, but I had a feeling that the heart center was concerned about my insurance and the risks associated with my heart condition. While I was in the hospital, I was diagnosed with diabetes and tested positive for COVID-19!

Once I was home, I tried to take care of myself by going for a walk every day, eating a healthy diet, and taking all of my prescribed medications. I also reached out to KP for help, but it was not easy to access their services. KP is a combination of insurance and hospital, so if they have too many medical costs, it could affect their profits. I told them that I had tested positive for COVID-19, but I still needed to see my PCP, a diabetes specialist, and a cardiologist. I used the mobile app to schedule appointments, which was helpful. However, my PCP did not respond, which was frustrating. Perhaps my case was too expensive for KP to handle. Luckily, the heart center only kept me for 36 hours, which was smart.

I tried messaging KP, but I did not have any luck. I am the type of person who keeps their phone on for six hours and then gets cut off. My PCP's nurse finally responded five days later and told me that calling was more efficient than messaging. However, I was not sure if they had read my messages or not. It was difficult to arrange appointments to follow up on all of my health issues.

COVID-19 gave KP a reason to refuse its insurance premium payers, which was frustrating for me. I was exhausted from trying to make an appointment with a diabetes nurse. I specifically told the caller that I had tested positive for COVID-19, but she still arranged an on-site appointment. When I arrived, all of the KP staff stood up and stared at me from a distance. I understood why they were doing this, but it was still uncomfortable. The nurse promised to call me, but she did not call until the next day at the same time. It was acceptable, but not very helpful.

I also had a remote meeting with my cardiologist, but he did not make any changes to my prescription. He wanted to have an on-site appointment to get more information from me and the heart center, which sounded promising.

A week ago, I had to call 911 again because I had a seizure and lost consciousness. I was taken to a different hospital, which was still non-KP. I had a stomach bleeding because of the medications I was taking, which had a strong side-effect of bleeding. I am still in the hospital today. The doctors here found that I was also overdosed on medication to lower my blood pressure, and I had an incident of low blood pressure while in the hospital. Lucky me. I asked my family to take a COVID-19 test a week later, and they all tested negative. I was the only one who tested positive, even though I kissed my kids every day before I knew the result. I asked for a retest, but the specimen was lost. It took two more days to get a double specimen from both sides of my nose, and I finally got a negative result after three days.

I consulted with my cardiologist here, and he told me that I needed to follow up with KP after I was discharged. However, when I tried to contact KP, they were not responding. They may be discussing how to get rid of me as a burden, since my premium is not a good match for the costs they foresee in the future. They want to keep quiet until I make a decision to leave. I will leave, but they only played half a game this year. I will work to improve their professionalism during the second half. It's my job now!

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Kaiser Permanente My Experience with Kaiser Permanente: Delayed Diagnosis and Inconvenient Treatment Options

Kaiser Permanente is a healthcare provider that has received a Medicare 5-star rating in California. I had an experience with their services about 11 months ago when I visited my doctor to explain that I was experiencing intense pain around my mid extremities when I stood or walked for 2 to 4 blocks. The doctor recommended acupuncture, but after six sessions, I was still having issues. I informed him about this, but after four months, I was still experiencing the same problems. He told me that he did not know what was going on.

I had the same conversation with another doctor two months later, and she recommended that I get another opinion. I had an appointment with a new doctor about two months later, and I explained my situation to him. He ordered a scan, but on my next visit, he told me that he did not see anything wrong. It took three Kaiser doctors and 11 months to finally find out that I had a hernia. My partner, who is not affiliated with Kaiser, suggested that it might be a hernia, and two days later, a Kaiser doctor confirmed this.

I was referred to a surgeon who wanted to perform outpatient surgery, but the only catch was that I had to drive 30 minutes to a location that was in the middle of nowhere, even though there were three or four other places that were only 5 to 10 minutes away. If you don't mind this kind of treatment or lack of treatment, then Kaiser California might be the right choice for you.

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Kaiser Permanente Kaiser: A Business, Not a Healthcare Provider - My Disappointing Experience

I've been a part of the Kaiser network since I was a little kid. I was born there and so were my kids. But lately, I found out about a Kaiser that I hope nobody ever has to go through. Before two months ago, I really liked the Kaiser network. But now, everything has changed. One of my family members got diagnosed with a serious disease that required hospitalization. I never knew that Kaiser would give you good care for only 21 days and then kick you out because they don't get paid. I didn't know that Kaiser is a drug dealing business machine that "thrives" on drugging their patients to feel better. Doctors rush through to see as many patients as possible because time is money. They only spend 15 minutes with you and then they're out. Their case managers always say what they can't do and won't do. One of their social workers hung up on me. One doctor didn't call me back for 5 days even though the system showed that she got my messages. When she finally called, she said, "Well, I saw that you called, so I'm calling you back. But I don't have time to see you, and you're not even in my area." Even though my family member is her patient. I have so many stories. If you have a choice, don't choose this network. They're okay for general wellness care, but anything related to hospital care is really bad. If you ever end up in the hospital or need specialized care, you'll quickly find out how uncompassionate and uncaring they are. They only care about the Business of Kaiser, not about you as a patient.

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Kaiser Permanente Customer Reviews Overview

Kaiser Permanente is a highly reputable healthcare provider that has received numerous positive reviews from its patients. The organization is known for its exceptional medical care, state-of-the-art facilities, and compassionate staff. Patients have praised Kaiser Permanente for its commitment to providing high-quality healthcare services that are both affordable and accessible.

One of the most significant advantages of Kaiser Permanente is its integrated healthcare system, which allows patients to receive comprehensive medical care under one roof. This means that patients can access a wide range of medical services, including primary care, specialty care, and emergency care, without having to go to multiple locations.

Kaiser Permanente has also received high marks for its patient-centered approach to healthcare. The organization places a strong emphasis on preventive care, which helps patients stay healthy and avoid serious medical conditions. Additionally, Kaiser Permanente's staff is known for their compassionate and caring approach to patient care, which helps patients feel comfortable and supported during their medical treatment.

Overall, Kaiser Permanente is a highly respected healthcare provider that has earned a reputation for providing exceptional medical care and compassionate patient support. Patients who are looking for high-quality healthcare services should consider Kaiser Permanente as a top choice.
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Contact Kaiser Permanente customer service

Phone numbers

1844 639 8657 1844 837 6884 More phone numbers

Website

www.kaiserpermanente.org

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