Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website
Kaiser Permanente Logo

Kaiser Permanente Customer Care Service

Kaiser Permanente Clinical Operations

4850 Hahns Peak Drive Suite 280
United States - CO80538

Customer Support Phone Numbers

+1 970 207 7171 3 4
Work days:
California (24/7)
+1 800 464 4000 or TTY 711
+1 800 788 0616 (Spanish)
+1 800 757 7585 (Chinese dialects)
Medicare members
+1 800 443 0815 or TTY 711
Monday - Sunday, 8 AM - 8PM


Kaiser Permanente Complaints & Reviews

Kaiser Permanente / An endoscopy and colonosopy procedure... Lack of proper sedation.

Laurie Delaney on Feb 11, 2017
On 2-10-2017 . My patient number is 13016011. I was scheduled for an endoscopy as a result of a recent allergic reaction in my esophogus and I requested that a voluntary colonoscopy be done at the same time. I was scheduled with Dr. Mamie Huang Dong, MD at the Otay Lakes, CA specialty...

Kaiser Permanente / Kaiser permanente pasadena medical offices - pediatric department

Klili on Jan 31, 2017
I took my son to our pediatrician today for the 4-month visit, and our visit experience was horrible. Here were what happened, our appointment was 9:15 am and we arrived to the department before that time and used the Self Service Kiosk. However, it was not successful because we had to...

Kaiser Permanente / Health insurance

Anna Shallenberger on Jan 19, 2017
This is why I HATE Kaiser Permanente. I left them under ACA, but had to return this year. Have a Lupus Rx I have to refill monthly. Started trying weeks ago. Now basically out. They finally fit me into my former primary care today. Actually had a great, encouraging visit. Even thought they...

Kaiser Permanente / Health care

Denise Cuningham on Jan 2, 2017
My mother was hospitalized on december 30 for heart failure. After being admitted. We were told she had internal bleeding then was told she had a blood clot, then lupus. She never seemed to get better breathing worsened and exhausted and weak was sent home barely could walk. Doctor wa...

Kaiser Permanente / About a worker yelling at my son

Chata2 on Dec 18, 2016
My name is isabel juarez, im at kaiser baldwin park, in 4th floor east with my mother maria juarez, and this lady that i thought it was a nurse, her name is, susan stewart . That she stand in the nurse station and yelled at my 14 yrs old son telling him to get off the other bed in a loud...

Kaiser Permanente / Kaiser certification of doctors

Vikki Smith on Nov 19, 2016
Just curious as to why it takes so long for Kaiser to certify their doctors. My primary care doctor relocated to another city. I was not notified of this until I called to schedule my annual physical. Then I was told there was not another doctor that I could see (although 2 had been recently...

Kaiser Permanente / Primary physician

Stephie Christoffers on Oct 27, 2016
I have been on the Kaiser Permanent health plan off and on since 2006. I used to love it. Now I really would like to change healthcare providers, as Kaiser treats their patients poorly. Here is my story. My husband switched his healthcare plan in 2012. I was suffering from a chronic condition. I...

Kaiser Permanent / Ineligible for rehire based on resigning

Christine Blalock on Aug 31, 2016
I had to resign from my position at Kaiser due to family member becoming ill, and I did not give a 2 week notice, only a day notice due to the circumstance. I was never told by my supervisor that I was not eligible for rehire, an investigation was never done, and HR never contacted me...

Kaiser Permanente / Doctors Lack of care and Denials has left me an Invalid

Kerrilf on Mar 15, 2016
Other Reason Denied all care Kaiser made me an Invalid. From lack of care and denials of treatment *Details of the Complaint: Went to Kaiser in Oct 2014 due to Insurance change Gave them my past records of Back injury and what tests and what worked with diagnosis, Been trying to get treatment for...

Kaiser Permanente / Bad treatment in ER at Panorama City

JM from Los Angeles on Mar 7, 2016
I have been a Kaiser member for many years. Why I continiue to stay with them is beyond me. I have been to the ER there is Panorama City many times. Had a couple of good visits but many bad ones. I went there again yesterday ( Tuesday 03-02-2016) and spent 9 hours there. I was there from...

Kaiser Permanente / Incompetence... Cannot even find my records..

Reviewer51900 on Feb 19, 2016
For about three months now I have paid my premiums. The phone calls get me nothing since they say they have no record of me even though I have the bill in my hand. They somehow had me in for two policies by mistake and cancelled one of them. The only thing they are good at is sending more...

Kaiser Permanente / Unprofessional staff

Reviewer65548 on Feb 13, 2016
Does this hospital not have a policy re:english being spoken in the patient care areas ?? Went with my neighbor to his hemodialysis treatment (outpatient). For the entire 4-5 hours he was there 10% was only in english. He goes 3x/week. when i brought him in and picked him up i witnessed...

Kaiser Permanente / Hipaa Violation Breaches Cover Up OCR HHS DMHC KAISER BACKFIRED letter

Clamiity on Jan 9, 2016
I found out on January 16, 2015 why I did not get to see the doctor on January 19, 2012 after sitting for 55 minutes. The letter I'm attaching is my answer to Kaiser's Regional Compliance & Privacy Office NCAL letter & the letter from her. This letter will show you exactly what Kaiser doe...

Kaiser Permanente / Cut and paste answers to Kaisers "internal grievance process".

Reviewer14430 on Oct 9, 2015
I have pernicious anemia. I have to take B12 shots in order to not get very ill. I have not been able to get both the B12 vials and the syringes for the past two years without problems. I submitted a complaint and got a determination that my issue was "not medically indicated". How absurd...

Kaiser Permanente / Abrupt halt to meds and biased doctor

Babymine15 on Oct 1, 2015
Sometimes with the use of ADHD medications, it can cause slow growth in a child. My daughter hasn’t lost any weight and has been an average of 44-45 pounds and is nine years old. Her height has continued to grow over the years, however, and she is a healthy child. I told the doctor at Kaiser...

Kaiser Permanente / Incompetent Doctors

WindDancer 13 on Aug 12, 2015
Had a severe leg infection following surgery none of 5 doctors could identify. First four just circled the progression of the infection and told me to come back if the infection spread. It did, overnight. Was almost to my crotch when I forced the issue with the doctor who had performed the...

Kaiser Permanente / Fradulent diagnoses

WindDancer 13 on Aug 12, 2015
Made appointment with new doctor for stomach pain and urine leakage. Four times was asked same question about depression, drinking, exercise, in writing and verbally. Wasn't there for depression, told doctor that. That is all she wanted to discuss. Before I'd left the office...

Kaiser Permanente / Customer service

TheresaU on Feb 18, 2015
After being on Kaiser from the age of six months to now at 58 and never having a problem, all that has changed. In the last few years the rates have gone up and up and service has gotten worse. It's all about the money. I have a chronic, painful condition- arthritis in my neck...

Kaiserpermanente. Org / The rep wanted to steal from me

Davius on Oct 4, 2014
I registered on the website www.kaiserpermanente.org. After that I chatted with the rep of this website and he promised to help me with the health insurance. I was relieved that the professional would help me, but this jerk understood that I have no idea about this insurance and other...

Kaiser Permanente / Very poor healthcare

coloradocolleen on Jul 16, 2014
I think Kaiser sucks but it is the only medical insurance I can afford as I am self-employed. This year has been a real circus with Kaiser. It is IMPOSSIBLE to get an appointment to see the doctor on the day you need to see them, you either have to wait two weeks or go to the ER. When you...

Contact Us


Beware of Alarm Company Scam!
Beware of Alarm Company Scam!
more videos More Videos

Reply to