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Quest Diagnostics
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1.3 479 Reviews

How responsive is Quest Diagnostics's customer service?

34 Resolved
445 Unresolved
Very poor 🤒
We don't know much about how Quest Diagnostics handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Quest Diagnostics and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Quest Diagnostics reviews and complaints 479

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Newest Quest Diagnostics reviews and complaints

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1:19 pm EDT
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Quest Diagnostics med insurance claim

I, Celestina Muehr, was seen by Quest Diagnostics to have some exams done and they billed by Primary Insurance Aetna and they paid for part of it, and they claim they billed my Secondary Insurance Tricare Prime, and Tricare said they would not pay it without an Explanation Of Benefits or EOB. Tricare says they never sent it, and Quest said they tried to, and so because of a stupid communication error, I am being forced to pay a bill I shouldn't have to. I contacted Tricare and they said it is the responsibility of Quest Diagnostics to send the EOB, and I recontacted Quest Diagnostics, and they said it's not their responsibility anymore, according to Sicilia whom I spoke to. I asked to speak to the supervisor and all I got was an answering machine, and I left a message and they never returned my call, because they don't care.

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6:30 pm EDT
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Quest Diagnostics mislead with false information

When I originally signed with this health insurance company in April of 2012, I was told that i was automatically covered and ONLY responsible for a $20.00-$30.00 co payment. When i received my first invoice from the lab, I was disgusted and shocked to see such an outstanding balance. I further went ahead and immediately called Beech Street Payor, where they had explained to me that i was in fact not responsible for a co-pay, but for 25-30% of my bills, doctors and lab fees, ect.. Not only was i mislead with this false information, but i was also talked into signing up and paying monthly for this insurance company. If i was told from the beginning the correct information. I would have never signed up for this company. Months and many outstanding bills later, it was to my knowledge that i was in fact responsible for OVER 60% of any doctor or lab fees. Once again i was lied to And mislead with your companies information. I attempted to call Beech Street to resolve this matter and was unable to reach ANY of the 7 1800 numbers i was provided with at the beginning of my sign up. Some numbers were fraud and others were disconnected. Therefore I feel that i am not responsible for any percentage of this outstanding balances. Please take into consideration that i was not only mislead more than once with your companies information, but was also being charged monthly on my credit card for 6 months, at a cost of $190.90 per month. I was further credited 2 months after i realized this has become a legal situation where i can not get in touch with anyone from this company

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1:19 am EDT
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Quest Diagnostics bill error

Infant was placed on someone else's bill as the responsible party for payment. Patient and infant never even knew each other. Totally inefficient and awful company. Horrible service.

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2greeniz
Seminole, US
Mar 22, 2014 11:58 pm EDT

LAB MAY NOT BE CODING BILL CORRECTLY...DOCTOR CAN PROVIDE STATMENT TO INSURANCE CARRIER AFTER EOB RECEIVED WITH PARTICULAR TEST(S) NOT COVERED; DR JUSTS NEEDS TO FAX STATMENT OF MEDICAL NECESSITY OVER TO INSURANCE.

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2greeniz
Seminole, US
Mar 22, 2014 11:54 pm EDT

Yes, I have also had many of the same problems with lab(s) and especially the one everyone is commenting about currently. I just got a new form of incorrect billing...for a urinalysis
test...Well as one other responder pointed out, CHECK YOUR BILLS. I have so many different labs off and on I tend to forget. However, I have gotten tired of them billing my medicare disability policy and then sliding over a huge co-pay or worse yet, a non-covered bill. Yes, of course at full price, no discounts here! Well I got them this last time, I didn't have a urine sample done, nada, not me, no money here, still have to call and TELL THEM THIS BIT OF INFO. We'll see how that goes. The other piece of information I wanted to pass on to others is when the lab states or your insurance denies a specific test is not covered...take it up with your doctor who requested the work. My doctor KNOWS not to order unnecessary tests; if he DOES order a test it is due to a health problem that is ongoing or a health concern that is currently causing problems making it necessary to have... such as a lipid panel test (for bad fat in your blood) maybe the 2nd one in a year (anyway more than the insurance allows), when the lab tries to hit you for the cost up front tell them NO, and when it probably comes back from insurance as not covered, take it to your provider, your doctor that ordered it and have him send over to the insurance company a statement as to why this test was medically necessary and bet you it gets paid. Mine always have, my mom's and all my friends so for. I was a licensed insurance agent for over 25 years prior to disability so I have recalled some of the 'extra mile' hikes you gotta' take if you want to keep your credit clean. They are nasty for sure! They make horrible mistakes, they don't give refunds when you are owed (that is why I would never, ever give money up front to them) and they make billing harder than it has to be as to the last item I brought up as to how to get it paid. That work your doctor ordered should have been, could have been coded correctly to the insurance carrier for the coverage to be allowed but you all have already figured it out...more money if they get from private pay, YOU! So they don't put down what many times the doctor has already coded (CORRECTLY) as medically necessary. PITA! Hope all goes better and I hope I don't have to get my doctor jumping on them over a 'phantom urine test'!

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6:35 am EDT

Quest Diagnostics quest diagnostics can't seem to keep track of their payments

I had a biopsy done in January of 2012. I received and paid in full an $80 bill on February 27, 2012. The following month I received another bill for the same procedure with a different invoice number. This second invoice shows my insurance paid the bulk of the bill and I owed $8.48. They owe me a credit! Why on earth would they change the invoice number? I have been trying to straighten this out with them since February. I’ve lost track of how many calls, I’ve made and the people I’ve talked and nobody can figure this out. It’s now October 22nd and they want to send me to collection since they are unaware of where the payment went. I’ve had the doctor’s office provide faxed information, as well as my bank, who faxed the cancelled check (both sides) AND they are still lost. I’ve provided copies of both invoices, what the hell do they want? They shouldn’t be in business if you can’t find $80 in 7 months. I’m so ticked with these idiots right now; I don’t know what to do. They are going to ruin my credit because they are incompetent!

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8:39 am EDT
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Quest Diagnostics demands an open credit card for medical servicess

Quest thinks that Co-pay is now Pre-Pay!
Their new policy is to demand that you leave your credit card number with them. They claim that your account will be billed sometime between 1 and 6 weeks later. They do not guarantee that your account will remain secure.
Co-Pay does not mean Pre-Pay! This policy makes it very difficult for the consumer to plan ahead, as he/she does not know how much they will be billed. This policy discriminates against low-income families and senior citizens.
This policy is designed solely to produce revenue for Quest Diagnostics.

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NYCAP
, US
Nov 24, 2012 11:44 am EST

Quest Diagnostics- Center Moriches
First, went to Quest labs with an appointment. There were only (4) people in the waiting room yet they made me wait 45 minutes past my appointment time. They have the place staffed by only one (1) person.

Then went back to Quest to drop off the specimen. Got there a couple of minutes before 11AM. That employee was hanging in the doorway (evidently there were no patients and she was waiting for her 1100 lunch hour). When she saw me get out of the car with the Quest specimen box in my hand (I parked right in front of her) she closed and locked the door, and would not answer when I knocked. I called the main number and they called her, but she wouldn't answer the phone. 15 minutes later, while I was still on the phone, she walked out and refused to take the specimen. So I left it in front of the door. If they analyze it great. If they don't and it affects my treatment I'll sue. I also filed a complaint with the company, but they haven't bothered to respond. On Monday I'll file complaints with the AMA and the BBB.

Bottom line: KEEP AWAY FROM QUEST LABS. If they want to run a skeleton staff and inconvenience their patients screw them. Let them run no staff and get the hell out of the business.

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5:05 pm EDT
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Quest Diagnostics overcharge

Quest charges 3 to 4 times the price of lab work as requested by your physician for normal blood/stool than other local labs. Question your bill! My daughter had 1 vial of blood drawn and a stool sample taken. They were sent from florida to california? Really? And 2 tests that should have cost me $215.00 at the most, were billed for $750.00. Don't bother to call in, they just read the bill to you, yes, the bill you are looking at. They use big phrases, such as "I don't know" and "I guess so". You will not be transferred to anyone who knows anything, because no one can give a straight answer. Americans, please, even if you have the best insurance in the world, go over each and all of your bills, and question everthing! This is a huge reason so many can't afford to get insurance, rip off artists like quest diagnostics.

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gm16
, US
May 09, 2017 6:12 am EDT

I made the mistake of asking my Doc for a homocysteine test along with my usual blood work, my Ins. company uses Quest, never thought to ask them first, big mistake most labs charge between 69 to 50 dollars for that test, so my ins co denied payment with the magical comment "experimental" that test can detect potential heart or stroke potential so having a number of health issues thought a good idea, well Quest charged me 218.00 with no recourse, told them that test can be had for far less and if insurance covered it they would take contracted price to no avail think they are a disgrace to do that to seniors or anyone else my husband still works he is in his 70's because we need the money and use to have very good ins at work, besides medicare but now the Government and insurance companies decide your destiny

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spicy leo
, US
Nov 17, 2015 11:36 am EST

I am very disappointed with the cost of lab work at Quest Diagnostics….I have no health insurance and received a prescription from my Dr. for lab work so I priced the lab work before I committed to a lab… at Quest, I was quoted $796.00 for blood work and went to another well known lab in the neighborhood and the same exact lab work was done for $165.00… Really! I went to the Dr. for my check-up and she sent some samples to the lab, knowing I had no health insurance there was no option for discounted lab work and no mention of an alternative lab… so now I am stuck with a big bill that I cannot afford to pay, am in collections and all my years of good standing credit is suffering. Avoid Quest Diagnostics … they are a rip-off !

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10:15 am EDT
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Quest Diagnostics refund not received for a year now

Hi

I have called in multiple times and it has been over a year this issue has been going on.

I have conferenced my insurance and provided EOB, got confirmation from Quest taht i would be getting $200 back, the payment was made double both from me and my insurance.

every time i call i get a response it is being processed. Does it a year to process a payment of $200? Is quest helping patients in this way? would i be given interest on my payment?
if we dont pay a bill you move it to a collection agency and affect my credit history? where should i move this case too ? does it not affect your credibility ?

I would ensure to post this in all sites so that everyone knows the way you deal with customers with false claims.
Also i am reporting this to my company HR and insurance company. I personally would not use Quest services hereafter.

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MiaLav
PENDERGRASS, US
Jun 08, 2021 3:45 pm EDT

I called many times but no one could help about refund I need on payment I made by mistakes. No one relied to the emails I sent for refund request. What kind of people work at the Quest Diagnostics. Are they real for not doing their work earnestly? Mia from Pendergrass GA

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iffybogus
Irving, US
Aug 07, 2012 10:35 am EDT
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Quest Diagnostics, Mansfield Texas.
Customer Service: [protected], press 2, For Texas press 2
Fax: [protected]

I have had the same problem with Quest. Our refund request has been going on for over a year and half; and has not yet been resolved. I am beginning to think this is an indirect way that Quest uses to borrow without interest. Double bill patient and take forever issueing a refund.
I was billed for Lab Tests that my doctor did not order and quest did not perform. When I realized their mistake, we have been trying to get the refund. It is a painful and arduous process.
You can sue them or report them to the better business bureau. I am contemplating sueing them at the small claims court here in Texas.

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4:48 pm EDT
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Quest Diagnostics long wait, painful blood draw for child

Took my 12 year old son in today who is diabetic. He needed his annual blood work done and it requires fasting. We made a 9:30 am appointment and didn't go back for tests until almost an hour later. A young man walked in and was done 15 minutes sooner than us even though her arrived after us and had no appointment. No apologies from the staff. The woman that took my son's blood had trouble locating his vein and instead of looking to the other arm, proceeded to pull the needle in and out and move it around in his vein trying to get blood. This poor kid, who deals very well with pain, was in tears and visibly shaking due to the excessive pain caused by this woman! He said he felt like he was going to vomit and pass out. My son is 12! No apologies from this woman! Maybe Quest diagnostics should hire, competent people! I will NEVER take my son there again! I am SO upset!

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vinimoza
Plano, US
Jul 31, 2012 10:12 am EDT

Hi

I have called in multiple times and it has been over a year this issue has been going on.

I have conferenced my insurance and provided EOB, got confirmation from Quest taht i would be getting $200 back, the payment was made double both from me and my insurance.

every time i call i get a response it is being processed. Does it a year to process a payment of $200? Is quest helping patients in this way? would i be given interest on my payment?
if we dont pay a bill you move it to a collection agency and affect my credit history? where should i move this case too ? does it not affect your credibility ?

I would ensure to post this in all sites so that everyone knows the way you deal with customers with false claims.
Also i am reporting this to my company HR and insurance company. I personally would not use Quest services hereafter.

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9:19 am EDT
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Quest Diagnostics negligent practices

My doctor requested sensitivities be done on a specimen. He wrote it right across the top of the lab request slip. He never got any results. Sensitivities can be done for the specific specimen submitted. They take time but they can be done. Getting these results allows a physician to order the appropriate antibiotics. I phoned Quest Diagnostics--Baltimore location-- to ask if they had entered this specific request into the computer etc. for the lab techs to perform the tests. I was told that Quest Diagnostics does not do sensitivities for this specimen. I asked why my doctor had not been told that they were not done. (I had verified that the office had never received any sensitivities.) The result was that my doctor did not have the information needed to prescribe the correct antibiotic therapy. I find that Quest Diagnostics is negligent in not telling the doctor that they do not do sensitivities on that specimen. They should have phoned his office or, better still, written on the results slip which they faxed to the doctor's office that they did not do the sensitivities. Very easy to do. Very necessary. Very accountable. Very responsible. Beware that Quest Diagnostics may not preform the tests requested by your provider.

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12:02 am EDT
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Quest Diagnostics customer service

Quest Diagnostics located next to AMH in Arlington has the rudest office employees I've ever encountered. There was no greeting, The Man who took my blood said "there is a $65.00 estimated charge. Do you have a credit or debt card"?. I said "what" and then he rolled his eyes and repeated the question. He then said nothing except "hold this" referring to the cotton he placed on my arm after drawing blood. When he finished he raised the arm up, and said nothing. I stood there for a moment and realized he was finished. What the heck happened to common courtesy? Perhaps he may have just had a bad morning, but customer service is important. I'll never go there again, and will tell my friends and family not to patronize that place either. There are other labs nearby. I would not want my family to be treated so rudely. What happened to treat others the way you would like to be treated? The other office ladies never smiled or greeted the others that were in there as far as I could tell. Must have had a meeting that morning and got chewed out or something. What a rude group.

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6:40 am EDT
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Quest Diagnostics over billing

I am no longer covered by health insurance. I went to Quest for Dr ordered Blood work. When I received the bill it was 4 or 5 times what they had charged the insurance companies for the same work in the past! There was no notification for Quest that this would be the case, pricing was not posted in there office. Had I been informed I would have passed on the tests.
It is ABSOLUTLY outrageous that Quest engages in this sort of price gouging. Quest is using the uninsured to subsidize lower rates to the insurers as a form of kickback / rebate. It is illegal!

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Prior Quest customer
Springfield, US
May 08, 2012 1:38 am EDT
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It is not just their billing, but they lose the lab results-the doctor doesn't receive the lab reports, in one case they told me to re-take the test-when I said I didn't have the order anymore-they said they would fax it to their lab. Wrong- the lab never received the fax and when I tried to call back to the number and extension they provided the extension was no longer valid. When I tried to contact Quest Labs again I was hung up on by two different employees when I was trying to explain the problem.

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Tomesos
Fort Lauderdale, US
Apr 25, 2012 2:53 am EDT

I was wondering what Quest charges the patient with no insurance because they charged BC/BS $600 for my lab work and BC/BS only approved $60.00. I thought it would be bad enough for them to charge the patient with no insurance $600...but 4 times that would be $2, 400...more than outrageous...highway robbery!

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3:13 am EDT
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Quest Diagnostics possible balance billing

On Septemeber 1, 2011, I went to Quest Diagnostics as my physician wanted some laboratroy test done. I went in handed her the physician order. An order I could not understand of what test were going to be done. The technician hardly said a work to me. We did not speak about what was being done as I was so ill that I just wanted to get the labs done and go home. She drew the labs and send me on my way. Weeks later I received a report from Medicare of what was paid. Quest Diagnostics accepted my insurance payment. Although my insurance would not pay for two of the tests ordered by my physician. Their reason being that they said the 2 labs were unecessary labs. I am hoping that someone can please help me with this matter. Even though Quest accepted my insurance and Quest is now hauting me for more money isn't this balance billing? They want to charge me $500.00 for these 2 labs. I thought once they accepted a person's insurance they cannot bill me for more money. Also, I was never informed my Quest when I went for the labs that there were going to be additional charges. Can someone please help me. I have a debt collector on my back. I have excellent credit and I am low-income. Quest is now trying to ruin my credit rating by sending this bill to a debt collector. I keep thinking should I just pay the bill and then some say that I shouldn't as I was not informed and Quest accepted my insurance in this case. Hope someone can help me, please.

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Update by Suzy78
Mar 21, 2012 8:38 am EDT

Sorry, but my attorney said they are balance billing me. Also, do you know what my insurance companies entail. I have been balance billed before and know all to well what it is. I just needed my attorney to veirify it. I paid my deductible's and co-pays so they have no reason to further bill me.

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question marks
, US
Apr 06, 2017 8:06 pm EDT

just do not see all these complaints on BBB

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5:36 pm EST
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Quest Diagnostics billing abuse

My doctor order a blood test as part of the annual check up. However Quest Diagnostic made an error in the billing code that resulted in charging me instead of my insurance. After numerous phone calls and with the intervention of my doctor's office, Quest Diagnostic admitted that they made an error and would correct it. However after six months, I still get the bill for the charge that should have been taken cared of by my insurance. Quest Diagnostic has impressed me as one of those companies that get in the health care business to exploit money from the patients and doesn't care about professional integrity. Their words have been so inconsistent and the quality of customer care, particularly, the billing department, has been so poor and disgusting that I would never use Quest Diagnostic again.

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mrs. cunningham
Baltimore, US
Jul 22, 2011 4:46 am EDT

Quest Diagnostic has sent me a final notice payment when I havent even received the first payment so I called to see what was going on. So the guy starts searching and the he noticed that they actually owe me money. He said that he was gonna send out 7 check of different amounts. Okay so I never received the checks but they said that they were mailed out. Months has passed and still no checks. So I called to ask about the checks that I was waiting for. The man was very rude! Telling me that they sent them out and mentioning that this is an old problem. I told him to check to see because I know that I didnt receive, let alone cash the checks. And also that it doesnt matter how long its been. I also said that if I owed Quest money yall would be tracking me down. They were tracking me down and I didnt owe them a cent. Just be careful when dealing with them. Even though the amounts were small, those small amount add up!

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Regina295
Fairfax, US
Jun 15, 2011 3:16 am EDT
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Their billing system is the worse system I ever seen. I had two blood test in one of the Quest lab and my insurrance paid their fees but they keep sending me the bills.
Their customer service is so stupid they can even fix their systems. so they keep sending the claim to different collection agency. Then when I provide the EOB and the copy of the payment to collection agency, they close the case.
few month later, same story again as their billing system keeps generating these bills!
this story is repeated 3 times so far! it is just so annoying! at least the collection agency apologized all three times and say it was Quest issue.

Never ever go to the Quest Diagnostic lap or let any of my friends go there!

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Mrs Meredith
Hernando, US
Jan 14, 2012 2:25 am EST

I take my meds everyday as prescribed. never skip or forget to take them, I go for a urine test to check for my meds and it shows up negative for my percoset, now my doctor is researching this, however I do not need this on my lifetime record. There was some sort of error on their test. I do take my meds, I actually took them that morning. So I am going to take this as far as needed to get this off my record.

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salfy
, US
Oct 29, 2011 5:21 pm EDT

Quest Diagnostic. They hire people promising them full time permanent positions then inform them the job is done. Vacations are over.

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Simon Henry
City of Westminster, GB
Feb 12, 2012 6:18 pm EST
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Good Day,
I am urgently in need of someone who can help me invest my funds in
his Country for mutual cooperation and benefit. If interested respond
back for more details, I will appreciate your quick response in this
regards on my e-mail box simonhenry41@ibibo.com

Thanks
Simon Henry

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1:52 am EST
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Quest Diagnostics overbilling

I went in for a stomach bacteria test. I was pleased when the doctor explained that just one blood test could sense if their was a problem and there-fore I could save money by just taking one test. The price for this test was on one of their charts and was for "138.00". When I received the bill they had billed me three times for the same test. When I call the lab they say the doctor ordered "3 test" and they don't care to hear or even acknowledge that fact that in my hand I'm holding the lab work papers which state only "1 test" authorized. Currently fighting it with their billing department. If it becomes a greater problem I will report them to the BBB and FEDS for false advertisement and over billing.

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Quest Diagnostics - false billing - scam!

I just received an automated voicemail from Quest's "billing department." First of all, if this was a legitimate invoice that I owed a payment on, I would think that a real live person would call me. Second of all, I never had any services provided to me by Quest Diagnostics or at any of their local facilities. Thirdly, I never received a paper invoice in...

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Quest Diagnostics unwarranted letter from collection agency

I received two bills from Quest, dated 2/15/10, for lab services. I was unable to pay the total bill in full, I sent a pymetn of $57.40, with a note to pay the smaller statement and apply the balance of the check to the larger bill, and a note I would pay off the balance due, on Mar 9, 2010. That check cleared my bank on 3/15/10. I received the next invoice dated Arp. 1, 2010 and sent a payment on Apr. 19th, for $50. which cleared my bank on Apr. 22. I received a precollection letter from them dated Apr. 19th, stating I owed them $150., which I answered with a letter dated May 8 and another payment of $50., which cleared my bank on May 13th. Not five days after mailing this payment I received a call from a customer service representative. I explained that I have been making payments and that I tried to call but the number supplied had to be called between 8:30-5pm and I was unable to make calls during that time since I am in transit and at work during those hours and days, and didn't have the option to make calls on my bosses time since I am a tailor, and do fittings and sit at a sewing machine all day. She said she would mark the records accordingly. I recieved a fourth notice, undated from them, I recieved about June 12th, threatening to turn me over for collections. On June 18th, I had a message on my cell phone regarding the bill. I returned the message stating the payment would be mailed that weekend, since I needed that paycheck to make the payment, which I mailed, that check cleared my bank on June 22-the final payment. On Tuesday, June 22 I received a call from the collection agency with regard to the bill and informed the agent, that I had mailed the final check on June 19th. I also received calls on June 24, 25 & 29 and then a letter dated June 23. Since I have been sending monthly payments to Quest all along, I feel their collectionletters and calls are not only unwarranted, but constitute harrassment, going well beyond my final payment being accepted and depostied by Quest.

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Quest Diagnostics billing practices

WARNING - Before you promise anything to collection agencies for any alleged balances due Quest Diagnostics, take a look at your bill! In PA, Quest has an add-on charge labled "Travel Allowance One Way" for $85. The actual bill for testing may be $29, which your health care provider pays for and you usually have a small co-pay. Quest is submitting bills for the "travel allowance" amount which, of course, was not paid by health care, to collection agencies who dun patients and threaten their credit rating, most of whom may be on fixed incomes. Think about it. A guy drives around in a van from doctor's office to doctor's office/hospital, all day collecting test tubes and returns them to the local Quest Lab for testing. A charge of $85 is added to the consumers bill for this pick-up service. If one doctor does 50 tests that morning and Quest charges the patients $85 per bill/test, that's $4250 in unnecessary charges just for one pick-up box! I wish I had that guy's job! If it's not paid, they will send you to collections for the $85 "travel allowance", not the bill for the actual service. Please, consumers, look at your health providers' bills BEFORE you pay any co-pays, dedictibles or make arrangments with an agency. You could be a 70 year old man paying for a pregnancy test!

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Quest Diagnostics co-payment

Quest Diagnostics now requires patients who are insured with Blue Cross & Blue Shield to pay them a $30 co-pay or let them keep your debit/credit card number on their system before lab work is done even if the patient's BCBS coverage does not require a co-pay.

After BCBS has paid Quest and the patient's BCBS coverage does require a co-pay Quest will keep your $30 or charge your debit/credit card. If the patient's BCBS coverage does not require a co-pay Quest will refund the $30.00 and not charge your debit/credit card for anything.

Obviously, this maneuver has been adopted by Quest Diagnostics without moral or legal consideration and violates a patient's contract with BCBS.

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Kendra J. York
Ogden, US
Apr 25, 2012 5:23 am EDT

Have they been charging this $30 co-pay towards Blue Cross Blue Shield FEP (Federal Employee Program) members that you know of?

J
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jbfirebird
nowhere, US
Jul 24, 2011 3:46 am EDT

for the OP, all providers are by federal law, allowed to charge you up front. this secures at least some payment for the service if your insurance doesnt pay. if payment is made, obviously, you are due a reimbursement. but, they are allowed to do this and this is a common practice by many different providers.

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Quest Diagnostics group leader

I have been a temp for quest for over 10 months. The quest supervisor for this site has been wanting to hire me but lies to me and my temp lady about hiring me. The group leader over this site is trying to talk the supervisor out of not hiring me. The group leader is very rude to me and belittle's me. She harasses me all the time and keep's on and refuses to leave me alone until i get tired of her and i quit. This is very uncalled for and if she doesn't stop i will go furthur and will turn her in and will take her to court for harassment. Quest needs to do something about this adult bully. Thank you so much for your time.

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Quest Diagnostics quest did wrong test on my infant!

my dr prescribed my then 3 week old infant to goto quest lab to do a PKU test. PKU test a state mandated test for infants when they are burn in the hospital. Since my baby had 1 item tested positve, so DR asked us to do the test again at quest lab.

The test involves just taking 5 drops of blood of from infant on his foot. However, when we get to that quest lab location, the lady there didnt know what she was doing. at begining she said she dont do these tests at quest, then after consulting with her co-worker she said they do. but said they need to draw a full tube of blood from my infant. i said are you serious? she said yes, do you still want to do it?

i am not in medical profession and didnt know about this before so i trusted her. so i said, as long as you are sure, go ahead. she then proceed to draw a full fube of blood from my less than 3 week old infant's arm!

so my DR was expecting that results and finally 1 week later, they sent a fax to my DR that they have the results. and my DR was shocked when he received it. he said they did a totally wrong test. and he cannot even use this results and we have to do the test again. this time we went to the dr office and his assostant did it which is only 5 drops of blood!

Now we are really mad. quest lab draw 1 tube of blood from my 3 week old infant for nothing! and we also wasted 1 week of time waiting for their test results and not to say that we paid for that tests!

is there a place we can complain to to get quest lab in trouble?!

thanks,
zuodong zheng
[protected]

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IrishChick
Meridian, US
May 12, 2011 1:20 am EDT

I would sue them, especially with the fact that they would make such a dangerous mistake that involves an infant. I'd stick some needles in them for not obviously training the nurses properly.

Quest Diagnostics In-depth Review

Overview: Quest Diagnostics is a leading provider of medical testing and diagnostic services. With a rich history and background, the company has established itself as a trusted name in the healthcare industry.

Services Offered: Quest Diagnostics offers a comprehensive range of medical testing and diagnostic services. From routine blood tests to specialized genetic testing, they cater to a wide range of healthcare needs. Their unique offerings include advanced molecular diagnostics and personalized medicine.

Quality and Accuracy: Quest Diagnostics is known for its commitment to accuracy and reliability. They utilize advanced technology and equipment for testing, ensuring precise results. The company holds various accreditations and certifications, further validating their commitment to quality.

Accessibility and Convenience: Quest Diagnostics has a widespread network of locations and facilities, making their services easily accessible to patients. They also offer online appointment booking and scheduling options, saving time and effort. The turnaround time for test results is generally prompt, ensuring convenience for patients.

Customer Service: The customer support provided by Quest Diagnostics is highly responsive and helpful. They offer multiple support channels, including phone, email, and live chat, ensuring that customers can easily reach out for assistance. Inquiries, complaints, and feedback are handled efficiently and professionally.

Pricing and Insurance: Quest Diagnostics maintains transparency in pricing for different tests and services. They accept a wide range of insurance plans and provide detailed coverage information. Additionally, they offer options for self-pay or uninsured individuals, ensuring affordability for all patients.

Privacy and Data Security: Quest Diagnostics prioritizes patient data privacy and security. They have robust measures in place to safeguard sensitive information and comply with relevant regulations, such as HIPAA. Any data breaches or security incidents are promptly addressed and communicated to affected individuals.

Patient Experience: The registration and check-in process at Quest Diagnostics is seamless and hassle-free. Their testing facilities are known for their comfort and cleanliness, creating a pleasant experience for patients. The staff members are friendly, professional, and dedicated to providing excellent care.

Additional Resources: Quest Diagnostics offers a range of educational materials and resources for patients, empowering them with knowledge about their health. They also integrate with electronic health records (EHR) systems, ensuring seamless access to test results and medical records online.

Reputation and Reviews: Customer reviews and ratings for Quest Diagnostics are generally positive, highlighting their reliability and professionalism. In comparison to competitors, Quest Diagnostics stands out for its reputation and high levels of customer satisfaction. The company has also received recognition and awards for its exceptional services.

Partnerships and Collaborations: Quest Diagnostics has established partnerships with renowned healthcare providers, hospitals, and research institutions. They collaborate with pharmaceutical companies and participate in clinical trials, contributing to advancements in healthcare.

Corporate Social Responsibility: Quest Diagnostics actively engages in initiatives and programs for social and environmental causes. They demonstrate a commitment to ethical business practices and sustainability, aligning their operations with responsible corporate citizenship.

Limitations and Areas for Improvement: While Quest Diagnostics excels in many areas, there may be limitations or areas for improvement. Suggestions for enhancement could include streamlining the appointment scheduling process and further expanding their educational resources for patients.

Conclusion: Quest Diagnostics is a reliable and reputable provider of medical testing and diagnostic services. With their commitment to quality, accessibility, and customer satisfaction, they are a preferred choice for patients. While there may be areas for improvement, their strengths in accuracy, convenience, and patient experience make them a valuable healthcare partner.

Frequently asked questions (FAQ) about Quest Diagnostics

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Is Quest Diagnostics a legitimate medical testing service?

Yes, Quest Diagnostics is a legitimate and widely recognized provider of clinical laboratory services in the United States.

Can I trust Quest Diagnostics with my personal and medical data?

Quest Diagnostics follows industry-standard practices for data privacy and security in healthcare, including compliance with HIPAA regulations.

Does Quest Diagnostics provide accurate and reliable test results?

Quest Diagnostics is known for providing accurate and reliable test results. However, no test is 100% accurate all the time, and results should always be discussed with a healthcare provider.

How secure is the Quest Diagnostics patient portal?

The Quest Diagnostics patient portal, MyQuest, uses secure technology to protect patient data. However, users should also take care to protect their login information.

How responsive is Quest Diagnostics' customer service?

Quest Diagnostics offers customer service, but experiences can vary. Check online reviews for a clearer picture of customer satisfaction.

Does Quest Diagnostics accept most insurance plans?

Quest Diagnostics accepts many national insurance plans, but coverage can vary. It's always a good idea to check with both Quest and your insurance provider ahead of time.

Can I trust the healthcare professionals at Quest Diagnostics?

Quest Diagnostics employs trained healthcare professionals to collect samples and conduct tests.

How long has Quest Diagnostics been in operation?

Quest Diagnostics has been in operation since 1967.

Can I trust online reviews about Quest Diagnostics?

Consider multiple reviews from different sources to get a well-rounded understanding of the company. Keep in mind that experiences can vary greatly in healthcare.

How does Quest Diagnostics ensure the privacy of my health information?

Quest Diagnostics complies with HIPAA and other privacy regulations to secure patient data. Specific measures include encryption, secure data storage, and limited data access.

Are there any hidden fees when using Quest Diagnostics services?

Quest Diagnostics provides information about costs, but specific charges can depend on factors like the tests ordered, your insurance coverage, and your location.

How soon can I expect my test results from Quest Diagnostics?

The timing for test results can vary depending on the specific test. Most results are available in the MyQuest patient portal within a week, but some tests may take longer.

Can I get tested at Quest Diagnostics without a doctor's order?

Some states allow consumers to order certain lab tests without a doctor's order through Quest Diagnostics' QuestDirect service.

Does Quest Diagnostics offer COVID-19 testing?

As to our knowledge, Quest Diagnostics offers COVID-19 testing. Check their website for the most current information.

How can I schedule an appointment with Quest Diagnostics?

Appointments with Quest Diagnostics can be scheduled online via their website, through the MyQuest patient portal, or by phone.

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Contact Quest Diagnostics customer service

Phone numbers

1866 930 3718 +1 (973) 520-2700 More phone numbers

Website

www.questdiagnostics.com

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