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Quest Diagnostics Customer Service

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Quest Diagnostics Inc.

500 Plaza Drive
Secaucus
California
United States - 07094

Customer Support Phone Numbers

1866 930 3718(Canada) 3 1
+1 973 520 2700(Head Office) 11 11
+1 800 877 7004(Clinical Trials) 1 2
+1 800 877 7484(Employer Solutions) 0 2
+1 800 426 4702(Nichols Institute, San Juan Capistrano) 2 1
+1 800 421 7110(Nichols Institute, Valencia) 0 2
+1 800 336 3718(Nichols Institute, Chantilly) 1 1
Plus

Quest Diagnostics Complaints & Reviews

Quest Diagnostics / customer service

Hi
Oct 20, 2015

My appointment was at 10:00 AM on October 20 in the Woodbourne Rd location in Levittown, Pa, and I was 5 minutes late because the address did not include the building number, so it took me a while to find the correct building. I was taken back to the draw room at 10:20, and I had order...

Quest Diagnostics / employees lake worth road. lake worth fl

Ho
Oct 20, 2015

Quest laboratory on Lake Worth Rd. in Lake Worth is the worst lab quest owns in Palm Beach County Florida. This laboratory is substandard and the employees are passive aggressive very slow very ignorant and extremely incompetent. As a nurse, I have to sign in for laboratory blood work to...

Quest Diagnostics / lost sample

Ke
Sep 08, 2015

I went to the Quest Diagnostics Charleston, WV office on Aug 17, 2015 to have blood drawn my lung doctor ordered. I never got the results because the office lost the sample. I have called several times and everyone that I talk to is rude or hangs up. My husband lost a days wages to bring...

Quest Diagnostics / being rough with my son

Sa
Jun 16, 2015

Today I took my son in to get his blood drawn and the nurses that were working on him were so rough. They were yanking him around, grabbing him really hard. He is only 14 months so he is still really little and helpless but he was fighting them off really bad. They tried both arms and didn't get any blood out if him, I will never return!!

Quest Diagnostics / no receptionist and procedure is a mess

Ri
May 07, 2015

There is no receptionist to take the dropped sample. If you just drop your samples, you make you come back and do the passport work again. Also, their procedures are lacking. They once lost my insurance information associated with my blood work and asked me to pay again. If my doctor did...

Quest Diagnostics / over charged

Mi
Apr 23, 2015

Before I agreed to have tests performed by Quest I asked the receptionist for the price of the procedure. I had the tests performed on 01/08/15. I received my invoice April 23.2015. The invoice was three times the amount the receptionist quoted. Even though Quest documented my insurance...

Quest Diagnostics / sexually-explicit tv show in waiting rooom

Fo
Feb 11, 2015

I visited Quest Diagnostics, located at 3230 I-30E, Mesquite, TX, for a routine blood draw. While I waited, the televisions in the waiting room were tuned to a talk show. The topics of discussion included "safety words" to be used during rough sex and how a massage lotion could also serve...

Quest Diagnostics / overbilling, failure to file insurance

Pa
Jan 31, 2015

Complaintsboard.com Just wanted to note that Quest Diagnostics is a very money-hungry company that does lab work, but its billing practices are as corrupt as any in the medical industry. First of all, I think it is an indictment on the American health care system as much as anything else, but...

Quest Diagnostics / medical/lab work billing

Pa
Jan 30, 2015

Just wanted to note that Quest Diagnostics is a very money-hungry company that does lab work, but its billing practices are as corrupt as any in the medical industry. First of all, I think it is an indictment on the American health care system as much as anything else, but this company i...

Quest Diagnotic / billing problem

13
Dec 11, 2014

I had a blood test they told me they took United Healthcare as there website says only to tell me I owe them $424.48 for blood test because my insurance did not pay the bill. The insurance says all I owed quest was $14.00 I paid them $20.00 as quest said was my copay. I have received three...

Quest Diagnostice / can not make appointment

Th
Nov 17, 2014

Can not make future appointment. For the past two years I was using the Quest appointment web site to make appointments 6 months in the future. This website not malfunctions preventing me from making my appointment. There is no way to get through to quest to make an appointment. The...

Quest Diagnostice / can not schedule future appointment

Th
Nov 17, 2014

For the past two years I was able to schedule appointments six months out. Quest Diagnostic website now malfunctions which prevents making an appointment. I called the location I always used (610) 325-2043 which informed me they can not schedule and to call the appointment phone number...

Quest Diagnostics / billing incompetence

Sb
Nov 12, 2014

"Quest Diagnostics sent me a bill in late April for lab work I had done in March. I paid the bill the same week I received it and Quest cashed my check in late May. Since then I have received 5 more bills and a collections threat from Quest. I have called after every statement. I have...

Quest Diagnostics / rudeness from technician, results take too long

Jr
Oct 20, 2014

NEVER AGAIN, rudeness and lack of interest on the part of the technician, poor blood draw, would not let me know past lab results, even though they were in the computer. Contacting office nobody answers the phones in Fairbanks or Anchorage.. Will not post lab results going on 12 days now...

Quest Diagnostics / secondary insurance billing

Ci
Oct 13, 2014

Quest does the blood work for my doctor's office. The phlebotomists are always great. However, they really need to reassess their billing process. First, my doctor's office gives them mine and my husband's primary and secondary insurance. Every year we get a bill after only...

Quest Diagnostics / medical malpractice

Jo
Aug 12, 2014

Went to get blood test at Linwood NJ location12/13/13 I after submitting my doctor scrip for cholesterol I could hear and see they did not do the test and changed code to another which caused my insurance not to pay, also submitted stool test which they said came back positive/full of...

Quest Diagnostics / billing issues/harassment

Cc
Oct 06, 2013

On 4/22/13 My physician had requested I get blood drawn at California Pacific Medical Center/Sutter Health Medical Facility (CMPC). CMPC has their own lab. My bloodwork covered under charity-care" program that CMPC administers for non-insured/low-income patients. . However CMPC sent some...

Quest Diagnostics / employee rudeness

Re
May 14, 2013

I have had my blood drawn many times at this Quest Diagnostics location. Time and time again I am shocked at the rudeness and lack of interest on the part of the technicians who are employed there. The individuals are rarely the same people each time I go, but what doesn't change i...

Quest Diagnostics / med insurance claim

Do
May 01, 2013

I, Celestina Muehr, was seen by Quest Diagnostics to have some exams done and they billed by Primary Insurance Aetna and they paid for part of it, and they claim they billed my Secondary Insurance Tricare Prime, and Tricare said they would not pay it without an Explanation Of Benefits or...

Beech Street Payor / mislead with false information

Li
Mar 28, 2013

When I originally signed with this health insurance company in April of 2012, I was told that i was automatically covered and ONLY responsible for a $20.00-$30.00 co payment. When i received my first invoice from the lab, I was disgusted and shocked to see such an outstanding balance. I...

Quest Diagnostics / bill error

Sl
Mar 26, 2013

Infant was placed on someone else's bill as the responsible party for payment. Patient and infant never even knew each other. Totally inefficient and awful company. Horrible service.

Quest Diagnostics / quest diagnostics can't seem to keep track of their payments

Si
Oct 24, 2012

I had a biopsy done in January of 2012. I received and paid in full an $80 bill on February 27, 2012. The following month I received another bill for the same procedure with a different invoice number. This second invoice shows my insurance paid the bulk of the bill and I owed $8.48. They...

Quest Diagnostics / demands an open credit card for medical servicess

Gs
Oct 01, 2012

Quest thinks that Co-pay is now Pre-Pay! Their new policy is to demand that you leave your credit card number with them. They claim that your account will be billed sometime between 1 and 6 weeks later. They do not guarantee that your account will remain secure. Co-Pay does not mean...

Quest Diagnostics / overcharge

Fl
Sep 19, 2012

Quest charges 3 to 4 times the price of lab work as requested by your physician for normal blood/stool than other local labs. Question your bill!! My daughter had 1 vial of blood drawn and a stool sample taken. They were sent from florida to california??? Really?? And 2 tests that should...

Quest Diagnostics / refund not received for a year now

Vi
Jul 31, 2012

Hi I have called in multiple times and it has been over a year this issue has been going on. I have conferenced my insurance and provided EOB, got confirmation from Quest taht i would be getting $200 back, the payment was made double both from me and my insurance. every time i call i get a...

Quest Diagnostics / long wait, painful blood draw for child

Da
Jul 03, 2012

Took my 12 year old son in today who is diabetic. He needed his annual blood work done and it requires fasting. We made a 9:30 am appointment and didn't go back for tests until almost an hour later. A young man walked in and was done 15 minutes sooner than us even though her arrived...

Quest Diagnostics Maryland / negligent practices

Pt
Jun 20, 2012

My doctor requested sensitivities be done on a specimen. He wrote it right across the top of the lab request slip. He never got any results. Sensitivities can be done for the specific specimen submitted. They take time but they can be done. Getting these results allows a physician to order...

Quest Diagnostics / customer service

Qu
May 09, 2012

Quest Diagnostics located next to AMH in Arlington has the rudest office employees I've ever encountered. There was no greeting, The Man who took my blood said "there is a $65.00 estimated charge. Do you have a credit or debt card"?. I said "what" and then he rolled his eyes and...

Quest Diagnostics / over billing

Dg
Apr 19, 2012

I am no longer covered by health insurance. I went to Quest for Dr ordered Blood work. When I received the bill it was 4 or 5 times what they had charged the insurance companies for the same work in the past! There was no notification for Quest that this would be the case, pricing was not...

Quest Diagnostics / possible balance billing

Su
Mar 20, 2012

On Septemeber 1, 2011, I went to Quest Diagnostics as my physician wanted some laboratroy test done. I went in handed her the physician order. An order I could not understand of what test were going to be done. The technician hardly said a work to me. We did not speak about what was being...

Quest Diagnostic / billing abuse

He
Feb 12, 2012

My doctor order a blood test as part of the annual check up. However Quest Diagnostic made an error in the billing code that resulted in charging me instead of my insurance. After numerous phone calls and with the intervention of my doctor's office, Quest Diagnostic admitted that they...

Quest Diagnostics / overbilling

Al
Jan 21, 2012

I went in for a stomach bacteria test. I was pleased when the doctor explained that just one blood test could sense if their was a problem and there-fore I could save money by just taking one test. The price for this test was on one of their charts and was for "138.00". When I received the...

Quest Diagnostics SCAM! / false billing - scam!

Th
Dec 28, 2011

I just received an automated voicemail from Quest's "billing department." First of all, if this was a legitimate invoice that I owed a payment on, I would think that a real live person would call me. Second of all, I never had any services provided to me by Quest Diagnostics or at any...

Quest Diagnostics Inc. / unwarranted letter from collection agency

Du
Nov 24, 2011

I received two bills from Quest, dated 2/15/10, for lab services. I was unable to pay the total bill in full, I sent a pymetn of $57.40, with a note to pay the smaller statement and apply the balance of the check to the larger bill, and a note I would pay off the balance due, on Mar 9...

Quest Diagnostics / billing practices

Sr
Aug 29, 2011

WARNING - Before you promise anything to collection agencies for any alleged balances due Quest Diagnostics, take a look at your bill! In PA, Quest has an add-on charge labled "Travel Allowance One Way" for $85. The actual bill for testing may be $29, which your health care provider pay...

Quest Diagnostics / co-payment

Bi
Jul 23, 2011

Quest Diagnostics now requires patients who are insured with Blue Cross & Blue Shield to pay them a $30 co-pay or let them keep your debit/credit card number on their system before lab work is done even if the patient's BCBS coverage does not require a co-pay. After BCBS has paid...

Quest Diagnostic Dallas Texas Area / group leader

Sh
Jun 08, 2011

I have been a temp for quest for over 10 months. The quest supervisor for this site has been wanting to hire me but lies to me and my temp lady about hiring me. The group leader over this site is trying to talk the supervisor out of not hiring me. The group leader is very rude to me and...

Quest Diagnostics lab / quest did wrong test on my infant!

To
May 11, 2011

my dr prescribed my then 3 week old infant to goto quest lab to do a PKU test. PKU test a state mandated test for infants when they are burn in the hospital. Since my baby had 1 item tested positve, so DR asked us to do the test again at quest lab. The test involves just taking 5 drops of...

Quest Diagnostics / overcharged for lab fees

Ma
Apr 05, 2011

Quest Diagnostics charged me $215 for a Vitamin D-3 test. This is simply a ridiculous amount. First of all, the Doctor sold it to me as a "routine blood test" during my yearly physical. All I know is that 2 weeks later Quest bills me for over $300 for the tests! Why did the Doctor not warn...

Quest Diagnostics / billing uninsured

Qu
Mar 24, 2011

Quest billed my wife over $625.00 for lab services ordered by her Doctor. We have no insurance, and when I called to see if they would discount the bill for a cash pay, the customer service rep stated that it is against company policy to discount a private pay account. Discounts are...