Popeyes
reviews and complaints

Popeyes Chicken

400 Perimeter Center Terrace NE

Suite 1000

Atlanta, GA 30346

Re: Notice of Intent to Sue

Dear Sir/Madam,

I am penning this letter to articulate my grievance, seeking resolution before escalating to legal action.

On a certain occasion, I patronized your Popeyes Chicken outlet located on Smoky Hill in Aurora, Colorado. Unbecoming to my expectation, upon consummation I discovered foreign, non-edible fragments in the chicken which neither appeared to be chicken nor fat but brown/red particles. I promptly reported this incident to your customer service team through both, the Popeyes app and the official email.

In response, an offer of bonus points, followed by a promised refund was made. Regrettably, the inconvenience and unsettling experience of likely consuming foreign particles exceed the cost of the meal, and if necessitated medical attention, the cost would have been more significant. To further the matter, this incident has deterred me from consuming chicken henceforth.

I wish to express my desire for an amicable resolution to this matter. I invite you to engage in dialogue via email at [protected]@gmail.com to discuss this situation further. However, should I not hear from you by August 21, 2023, it is my unequivocal intent to file a lawsuit.

This serves as a final attempt to resolve this issue without resorting to legal proceedings. Without your prompt response by August 21, 2023, I am left with no alternative but to pursue legal action. In a lawsuit scenario, I would be compelled to seek redress to the fullest extent permitted by law. This action would include pursuing additional damages, recovery of legal services costs, court costs, and the accumulation of interest.

Thank you, Dorothy R Lateef -303.699.2980

From: Popeyes

Sent: Monday, August 7, 2023 2:24 PM

To: Robin Lateef

Subject: [Restaurant Brands International] Re: Popeyes: Food Quality Issue

##- Please type your reply above this line -##

Your request (9960994) has been updated. To add additional comments, reply to this email.



Emely (Popeyes)

Aug 7, 2023, 4:24 PM EDT

Hi Robin,

We're so sorry to hear about your experience. We've made a note of this case and will make sure we follow up at a development level.

We really appreciate your feedback and are continuously working toward improving our guest experience across all of our channels.

Please let us know if there is anything else we can do to help!

Best,



Robin Lateef

Aug 7, 2023, 10:51 AM EDT

Again, points are not accepted as I would not be utilizing Popeyes app or their service any longer due to the deform meet/object found in my chicken skin while chewing. This is the last request I had this issue escalated to your legal department to rectify the situation without further action.

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Emely (Popeyes)

Aug 7, 2023, 9:54 AM EDT

Hi Robin,

We hope you allow us another opportunity to serve you in the future and have assigned 550 Rewards Points to your account for you to use the next time you want to place a digital order with us.

To access your points navigate to the Rewards tab on the app or at Popeyes.com and select the items you would like to redeem with your next order. To apply the points to your next order please follow the steps outlined below:

Steps to Apply Your Popeyes Rewards Points:

Go to the homepage of the app and log in to your account

Tap on “Rewards” located in the bottom left corner of the screen

Located under “Redeem Now,” click on the item you would like to redeem with your Reward Points, and then click, the “Add to Order” button at the bottom of your screen

Complete your online order with any other items you would like and proceed to checkout

Please note that Rewards Points will expire one hundred and eighty (180) days after issuance.

Please note that points can only be gained and redeemed for purchases made online or through the app and Popeyes Rewards are not yet available for in-restaurant purchases. For full details, you can visit https://www.popeyes.com/popeyes-rewards.

We hope to serve you better in the future. Please let us know if there is anything else we can do to help!

Best,



Robin Lateef

Aug 4, 2023, 6:34 PM EDT

The amount you're offering is not acceptable. It would cost more for me if I would end up going to the hospital because of this crap that's in your chicken. Please get this to your legal department to rectify the situation soon.

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Robin Lateef

Aug 4, 2023, 5:30 PM EDT

Unfortunately, $15 is not acceptable. That amount would not even cover medical bills if I didn’t realize what I was chewing. Please get this to your legal department to rectify the situation.

I can be contacted at 303.699.2980.

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Emely (Popeyes)

Aug 4, 2023, 1:48 PM EDT

Hi Robin,

Thank you for contacting the Popeyes Guest Care Team. We strive to provide the best quality at all times for our guests and are sorry that we did not come through for you. As a first recourse, we have refunded your order in full ($15.24) and we will proceed to raise this issue with our field team for further research.

If you happen to need anything else, please do not hesitate the let us know.

Best regards,



Robin Lateef

Aug 4, 2023, 11:05 AM EDT

As you can also see, I did not eat the chicken.

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Robin Lateef

Aug 4, 2023, 11:04 AM EDT

Is much more but I cannot open up the tile because it's sticky and gummy and it's very nasty and this is not meat scan. I don't know what it is but it is disgusting and could have made me very sick.

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Emely (Popeyes)

Aug 4, 2023, 10:10 AM EDT

Hi Robin,

Thank you for contacting the Popeyes Guest Care Team.

We apologize for the issue you experienced with your recent order. Please provide photos of the items from this order so we may better assist you and conduct a full investigation.

We are looking forward to your reply and resolving this issue for you!

Kindly,



Robin Lateef

Aug 4, 2023, 1:43 AM EDT

I’m not sure if you guys think this is a joke or not but if I need to get an attorney, I will this was not acceptable. I was showing this and it was not chicken. I need someone to give me a call 2-3-5-10 dollars is not acceptable. If not, I’ll be more than happy to put it out the garbage and take a picture but again it always make me vomit. I don’t know what I was trying.

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Jessica (Popeyes)

Aug 4, 2023, 1:35 AM EDT

Hi Robin,

Thank you for reaching out to Popeyes. I'm so sorry to hear about that.

Thank you for taking the time to alert us to this issue. Your feedback is valuable in helping us to continuously work towards providing the best possible guest experience.

For the inconvenience, I’ve applied to your account a $3 off coupon that you may use towards your next order. You can apply it by following the steps below:

1) Navigate to the offers section of the app or website

2) Tap the "Support – $3 off" coupon

3) Tap "Add to Mobile Order"

4) Navigate to the menu and select items for purchase

5) Select checkout to see your coupon applied

Once these steps are completed, you will be able to choose either delivery or pick up. The offer will be applied once you add your items to your cart and go to check out. Please note that this coupon is only applicable to online orders and may not be used inside our restaurants.

I apologize again for the inconvenience. Please let me know if I can assist you with anything else!

Thanks,

Jessica



Robin Lateef

Aug 4, 2023, 1:31 AM EDT

I don’t have photos. I was chewing it and spit it out. Almost threw up is in a garbage and disgusting.

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Robin Lateef

Aug 4, 2023, 1:30 AM EDT

Issue: Mobile Order - Food Quality

Order Details: Pick-up 8/03/23 11:19 PM

Comments: Gummy fat like a dead baby in the skin disgusting

Items: ['1pc Leg Classic', '1pc Thigh Classic']

Phone: +[protected]

This email is a service from Popeyes. Delivered by Zendesk

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For several nights I have been trying to get a meal before work. I am an overnight worker at a hospital. I have been to two locations which are about a 3 to 5 minutes drive from each other and have been unsuccessful. I have made about 5 trips which is ridiculous. One of the nights was no fault of one of the restaurants, it was an incident on the premises which caused it to be in a nonservice mode.

The issue is the employees are cleaning and preparing to close early and are just standing around waiting on time. The wait is absolutely too long and then you have to wait for the food to be cooked which creates additional wait time.

The lack of customer relations to service is unacceptable to continue to get the same outcome.

So my question to you. Can I get service after 9 pm? I am sad to have to even be bothered to write this complaint. I understand the post covid situation, that is why I tried so many times to try another night, and yet nothing is different.

Maybe you can help. Please inform customers of changes or re-educate your employees on how important customer service is even when it is telling the customer you are closed instead of just not answering the drive-thru.

I have tried your crispy and new blacken chicken sandwiches, they're delicious. I stop at one of your restaurants the other day and bought both sandwiches. to take home. as I sat down to eat them with my dinner to my surprise when I remove them from the foil bag, the bread and chicken was soggy, from sweating in that foil bag. The hot chicken on a bun and to put in a foil bag, is not a good way to present your crispy chicken sandwiches to take out. The next time I get your crispy chicken sandwiches, I will ask the server not to put it in that foil bag and I will take my own sandwich wrapping paper with me for them to wrap it and put in a paper bag.

Any day of the week, or time the restaurants dont have more than two options for sides.

Large sides are severed in small size containers (total three).

Friday and Saturday evenings lines are so long at Burleigh, 76th Capitol.

This has been going on for years. We are paying for food and getting what we paid for! I’m so frustrated, this is everyday . Goodhope store is burnt down! This so not right!

4 separate Popeye Chicken Restaurants on 7/23/2023. At 7:30 PM I arrived at the Popeyes located near my address. It is located at 3855 Lee Road, Cleveland, Ohio 44128. Trash is piled up so high on the side of the building. Paint severely peeling off. It didn't surprise me that they had nothing but spicy chicken. Mind you they close at 11 PM. I asked will they be making more. They told me, no. I then went to Popeyes located at 12910 Buckeye Road waited in the drive thru again. No Chicken. Drove up to South Euclid, Ohio 44121 Popeyes in the Walmart Plaza. I was told that the only thing they could sell me was sides. I said to them well what are you all going to do. You are supposed to be serving chicken and it was only a little after 8 PM at this time. The drive thru clerk said we can't close. I said you don't chicken, you should close. I then called Maple Heights store, spoke on the phone to Store Manager that told me his name. I told him what problems I was having with finding 24 Ghost Pepper Wings and a 4 piece dinner with strawberry bisquits. He told me that he would cook them for me. When I arrived the young lady said you have to cancel. I asked for the Manager and this guy named J lied and said I did not order it from him. I had to order something for the clerk before to tell me to cancel. Are you all going out of business? I have never had such bad service. I did not get home until 9:30 and had to settle for delivery from Happy's Pizza. I am sure they will be here with my order. $47.00. This is unacceptable.

I went into store 2295 for lunch today, July 17th 2023 at 11:39 am, and there was some Popeyes corporate pig in there sprawled out over the table with his office. I tried to enjoy my lunch, but my appetite was lost due to listening to him talk on the phone about the correct way to fire people. You could tell he really enjoyed screwing with people's lives. I was sick to my stomach. that is conversations that can be done from his office. the store served me an amazing lunch, piping hot and fresh, I was ready to dig in, but listening to this pig, I had to get up and leave. just because he has a big paycheck and is some big boss does not mean he can act that way in front of customers. when we go in and pay for our meal, that is our dining room, not his office. I felt so bad for the staff there. when I spoke to the manager I could tell his hands were tied because the pig out ranked him. people like that should not be allowed to go into the stores and act like they own the world.

I suggest there are so many things wrong with this store that only a company rep should surprise visit the store on High Street in Longview TX.

I will never go back. What made me write this is the 10 customers that drove out of the drive thru while I waited behind the man at the order speaker. He was a very patient man. I had one of my kids go to the dine in door and it was locked and no sign to say why. It was 6 pm So we continued to wait. I finally ask the man in front of me to see if the 3 cars I had seen pull around had got their order or just drove off like the others. He pulled up and finally got his order. When I got the

“Lady” at the window I said why is it taking so long. She said people are stupid and cannot figure out the microphone was broken and to pull around and order. I asked why she didn’t put a sign up over the order mic to let customers know She just snarled and I asked you don’t really give a [censored] do you and she just shook her head. A younger employee came over a told the window employee ( I assume was the Mgr that he was going to smoke a cig and walked away without being acknowledged. My food. Was cold and rubbery like it had been sitting there most of the day. This was the second time this past month I tried to get something decent and the mic was broken then and this day. As I drove off in appx 5 minutes that kid was still leaning on the building lighting another cig.