Poor costumer service
Popeyes # 11713 10/07/2023 gave order at 4:08pm. Got order at 4:34pm. Order number 6. They are ignoring the drive through and costumers as they came in and wait. Manager is hiding in the back not helping get orders out/taking orders. They are standing around doing nothing. Workers around the food are playing with their hair over the food. This is unexceptable. I suggest better training and maybe better management.
Desired outcome: Not to be ignored, greet all costumers (including the drive through) and wear hair nets/hats.
I advise you to fire the current staff of this franchise and hire a whole new team
I am originally from LA and know what Popeye's chicken and fixins should taste like. I am 65 years old. The Popeye's on North Tryon is the worst and most ghetto store I have ever visited and should be shut down. It has the most ghetto and unprofessional 3 employees working the store. I was the only person in the drive thru, but still had to wait 5 minute...
Read full complaintVery poor service
My husband went to our local Popeyes fried chicken here in Jasper to place an order. When he got there, there was only one customer and several employees behind the counter including what he thought was the manager. Regardless, what took place could’ve been avoided. No one asked him if he had been waited on and they all seen him standing there. It was not...
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I'm writing about the at 100 Debaun loop Chesapeake va 23320 the general and assistant manager is always outside fighting when they not fighting each other they fighting customers the police is always getting called there and ppl shooting from inside Popeye's out the window at ppl just a few months ago a bullet hit the arbys window I had stop going there...
Read full complaintPopeyes chicken
I went to Popeyes about 2 months ago and my food and service was terrible. I ordered for 2 meals which was prepared incorrectly and food was old. I contacted the store with no resolution. I contacted corporate and I was told I would receive a gift card in the amount of my order and I never received it. I reached out again and was told to download the app and a credit for 2 meals would post there that never happened. I don't have 25.00 dollars to waste on terrible service or food.
Desired outcome: Refund or gift card.
incorrect order and no receipt given to customer
At the Alpine Ave - Grand Rapids Michigan
On Tuesday 10.3.23 about 5:30 pm I went through the drive-thru and ordered a 3-piece tender meal. The gal taking my order was very patient as the menu had changed since my last visit. When I arrived home 25 minutes later I had three pieces of dark meat. This shop is the only one around and occasionally I have to have some spicy fried chicken. But more often that not I am disappointed either in the food or the service. Also, they never give receipts.
Desired outcome: I want this shop to clean up its act. Offer people a receipt and let them take or refuse it. And get a better ordering system if you can't hear what people are ordering. I would like either a refund or a replacement meal.
5 can eat for ? chicken
Hello, Today, October 2, 2023, I purchased a 5 can dine at the Fairview Heights, Illinois location.
When I got home and opened the box I just stood there trying to figure out what I got. The breast looked fine and the 2 legs were small but then I saw what looked like a chicken nugget. No, to my surprise it was the thigh. It was so small and the wings were identified only because they looked like wings but they were tiny also. Why is this location selling such small chicken parts? You need to talk with your supplier. You are ripping off your customers with these small chicken parts that look like nuggets. Like I said in the beginning the breast is still a nice size but the rest is unbelievably disappointing. Thank you for your time. Oh yeah, taking it back to the location was out of the question because I live 46 miles away. My treat when I go to this location is getting Popeyes chicken BUT?
They don't have available what is on popeyes menu and over cooking the chicken
My name is Mary Huff and I have been a long-time customer with Popeyes but recently had two experiences at 21990 Pacific Highway South, Des Moines, Wa 98098 phone number [protected] the 1st date was 9/24/2023 at 5:47 PM and the employee who was Spanish told me that they did not have any more spicy breast but look through the chicken and said I found a...
Read full complaintService
On Sunday, Oct. 1st. Around 3:25 3:30 ish.. I went thru drive thru get a pick up for someone. The manager Desiray Butlar had a very nasty attitude bc of whatever personal reason. I guess my girlfriend. I don't know bc I rarely even know her but she has a nasty attitude as well as threw the box of chicken at me. Hopefully it's on video. That was disrespectful uncalled for unexplainable and most of all unprofessional.
Read full complaintService at 2903 Clark Ave Cle, OH 44109
This service provided by this store is horrible. The complaints are numerous. They often get the orders incorrect, whether it be in the drive thru, in-person, or door dash. As a member of the community, we are tired of this treatment. It has become accepted-that if you order its going to be incorrect, be prepared to return to the store or chalk it, cause...
Read full complaintPromotion Advertised
An Ubereats order was placed on 9.27.2023 for the Popeyes Big Sandwich Bundle Family Meal. During this time Popeyes had an advertisement for their Ghost Pepper wings. If a $15 dollar or greater order was placed then, the customer receives free Ghost Pepper wings. I received everything in the Big Sandwich Bundle but, the Ghost Pepper wings were not in the bag. I am asking for this promotion to be honored, please.
Thank you.
Desired outcome: I would like the Ghost Pepper wings. Order# 94DB0.
Customer Service
I called the Popeyes Fried Chicken on Lamar Avenue at 2235 Lamar Ave, Memphis, TN 38114. The person who answered the phone hung up on me twice. I called to ask about the specials that were currently available. This person seemed as if she did not want to be at work. She was highly unprofessional and a bad representation of the Popeyes franchise. With the...
Read full complaintPricing
First of all I love the food. That is not the issue. The problem is when you put out a coupon for $22.99. You tell them you have a coupon at the window and they state I will have your total at the window and it comes out to $39.03. I don't want to sound like I'm Karen but hey I'm no chump either. What is going on here does each store just adhere to whatever...
Read full complaintManager not accepting coupon
I went in with coupon in hand and the Manager told the cashier No substitutions only what the coupon rings up for. Well it rang up a wing and a leg. My coupon shows a picture and reads 2 Pc signature chicken, reg. side, biscuit & small drink 5.99 plus tax. The picture shows a thigh and a leg. The cashier the took a stack of coupons he had to the side and...
Spicy chicken sandwich under cooked
Ordered #1 combo at Popeyes # 4692 Drive through Holly Springs, MS. After waiting 20 minutes received my order and left. Got home and bit into the sandwich and what a surprise. The chicken was not cooked thoroughly. The meat was essentially raw. This occurred on September 27, 2023, at 3:15 PM. Host # 70085, ticket #689 Popeyes Louisiana Kitchen Store #4692 619 Highway 7 South Holly Springs, MS 38635
Read full complaintEmployee
Hello I am a doordash driver I came into Popeyes I told him I was picking up for a walker T the woman at the register proceeded to tell me to cancel that order because they didn’t have ghost pepper wings and I told her that I can’t cancel the entire order until I call the customer and ask them if they still want their other meal she said no very rudely that...
Read full complaintmessed up orders
First let me say I have enjoyed Popeye's chicken for over 3 decades. I live in Ocean Springs, Ms and at least 3 times a month I visit the Ocean Springs Popeyes. My usual order is 4 piece all white spicy to go. But something needs to be brought to your attention. At least 85% of the time the order is messed up, by either a 3 piece given usually, breast...
Read full complaintEmployees bosses
I used to work at Henrietta, I was being told to stop supposedly telling an employee brother mean stuff but I wasn’t. So I went to my boss, told him to tell he’s employees to stop being rude to me because I wasn’t even talking to him. So my boss didn’t do anything even I told him that the other employee had a gun, he didn’t care or didn’t even watch the...
Read full complaintChicken
My name is Tommy Coleman. [protected]. I went to Popeyes today 9/25/23 around 3pm. and ordered a 14 pc mixed chicken meal with mild chicken, mashed potatoes and cole slaw with 7 biscuits with coupon code 1101. I received 5 thighs, 3 legs, and 6 wings with no breasts, which I particularly don't care for dark meat, so I wasn't happy with my order at all. I...
Food/worker
On Wednesday 09/20/23 at approximately 5:30pm I order a meal 2 piece meal thru the drive thru, before leaving the parking lot I look to make sure that my biscuit was in there, like always they forgot my biscuit. I went inside to get my biscuit and when I look over at the worker I notice the cook was not wearing gloves and he was wiping his nose with hi...
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