Popeyes chicken
I went to Popeyes about 2 months ago and my food and service was terrible. I ordered for 2 meals which was prepared incorrectly and food was old. I contacted the store with no resolution. I contacted corporate and I was told I would receive a gift card in the amount of my order and I never received it. I reached out again and was told to download the app and a credit for 2 meals would post there that never happened. I don't have 25.00 dollars to waste on terrible service or food.
Desired outcome: Refund or gift card.
incorrect order and no receipt given to customer
At the Alpine Ave - Grand Rapids Michigan
On Tuesday 10.3.23 about 5:30 pm I went through the drive-thru and ordered a 3-piece tender meal. The gal taking my order was very patient as the menu had changed since my last visit. When I arrived home 25 minutes later I had three pieces of dark meat. This shop is the only one around and occasionally I have to have some spicy fried chicken. But more often that not I am disappointed either in the food or the service. Also, they never give receipts.
Desired outcome: I want this shop to clean up its act. Offer people a receipt and let them take or refuse it. And get a better ordering system if you can't hear what people are ordering. I would like either a refund or a replacement meal.
5 can eat for ? chicken
Hello, Today, October 2, 2023, I purchased a 5 can dine at the Fairview Heights, Illinois location.
When I got home and opened the box I just stood there trying to figure out what I got. The breast looked fine and the 2 legs were small but then I saw what looked like a chicken nugget. No, to my surprise it was the thigh. It was so small and the wings were identified only because they looked like wings but they were tiny also. Why is this location selling such small chicken parts? You need to talk with your supplier. You are ripping off your customers with these small chicken parts that look like nuggets. Like I said in the beginning the breast is still a nice size but the rest is unbelievably disappointing. Thank you for your time. Oh yeah, taking it back to the location was out of the question because I live 46 miles away. My treat when I go to this location is getting Popeyes chicken BUT?
They don't have available what is on popeyes menu and over cooking the chicken
My name is Mary Huff and I have been a long-time customer with Popeyes but recently had two experiences at 21990 Pacific Highway South, Des Moines, Wa 98098 phone number [protected] the 1st date was 9/24/2023 at 5:47 PM and the employee who was Spanish told me that they did not have any more spicy breast but look through the chicken and said I found a...
Read full review of PopeyesService
On Sunday, Oct. 1st. Around 3:25 3:30 ish.. I went thru drive thru get a pick up for someone. The manager Desiray Butlar had a very nasty attitude bc of whatever personal reason. I guess my girlfriend. I don't know bc I rarely even know her but she has a nasty attitude as well as threw the box of chicken at me. Hopefully it's on video. That was disrespectful uncalled for unexplainable and most of all unprofessional.
Read full review of PopeyesService at 2903 Clark Ave Cle, OH 44109
This service provided by this store is horrible. The complaints are numerous. They often get the orders incorrect, whether it be in the drive thru, in-person, or door dash. As a member of the community, we are tired of this treatment. It has become accepted-that if you order its going to be incorrect, be prepared to return to the store or chalk it, cause...
Read full review of PopeyesPromotion Advertised
An Ubereats order was placed on 9.27.2023 for the Popeyes Big Sandwich Bundle Family Meal. During this time Popeyes had an advertisement for their Ghost Pepper wings. If a $15 dollar or greater order was placed then, the customer receives free Ghost Pepper wings. I received everything in the Big Sandwich Bundle but, the Ghost Pepper wings were not in the bag. I am asking for this promotion to be honored, please.
Thank you.
Desired outcome: I would like the Ghost Pepper wings. Order# 94DB0.
Customer Service
I called the Popeyes Fried Chicken on Lamar Avenue at 2235 Lamar Ave, Memphis, TN 38114. The person who answered the phone hung up on me twice. I called to ask about the specials that were currently available. This person seemed as if she did not want to be at work. She was highly unprofessional and a bad representation of the Popeyes franchise. With the...
Read full review of PopeyesPricing
First of all I love the food. That is not the issue. The problem is when you put out a coupon for $22.99. You tell them you have a coupon at the window and they state I will have your total at the window and it comes out to $39.03. I don't want to sound like I'm Karen but hey I'm no chump either. What is going on here does each store just adhere to whatever...
Read full review of PopeyesManager not accepting coupon
I went in with coupon in hand and the Manager told the cashier No substitutions only what the coupon rings up for. Well it rang up a wing and a leg. My coupon shows a picture and reads 2 Pc signature chicken, reg. side, biscuit & small drink 5.99 plus tax. The picture shows a thigh and a leg. The cashier the took a stack of coupons he had to the side and...
Read full review of PopeyesSpicy chicken sandwich under cooked
Ordered #1 combo at Popeyes # 4692 Drive through Holly Springs, MS. After waiting 20 minutes received my order and left. Got home and bit into the sandwich and what a surprise. The chicken was not cooked thoroughly. The meat was essentially raw. This occurred on September 27, 2023, at 3:15 PM. Host # 70085, ticket #689 Popeyes Louisiana Kitchen Store #4692 619 Highway 7 South Holly Springs, MS 38635
Read full review of PopeyesEmployee
Hello I am a doordash driver I came into Popeyes I told him I was picking up for a walker T the woman at the register proceeded to tell me to cancel that order because they didn’t have ghost pepper wings and I told her that I can’t cancel the entire order until I call the customer and ask them if they still want their other meal she said no very rudely that...
Read full review of Popeyesmessed up orders
First let me say I have enjoyed Popeye's chicken for over 3 decades. I live in Ocean Springs, Ms and at least 3 times a month I visit the Ocean Springs Popeyes. My usual order is 4 piece all white spicy to go. But something needs to be brought to your attention. At least 85% of the time the order is messed up, by either a 3 piece given usually, breast...
Read full review of PopeyesEmployees bosses
I used to work at Henrietta, I was being told to stop supposedly telling an employee brother mean stuff but I wasn’t. So I went to my boss, told him to tell he’s employees to stop being rude to me because I wasn’t even talking to him. So my boss didn’t do anything even I told him that the other employee had a gun, he didn’t care or didn’t even watch the...
Read full review of PopeyesChicken
My name is Tommy Coleman. [protected]. I went to Popeyes today 9/25/23 around 3pm. and ordered a 14 pc mixed chicken meal with mild chicken, mashed potatoes and cole slaw with 7 biscuits with coupon code 1101. I received 5 thighs, 3 legs, and 6 wings with no breasts, which I particularly don't care for dark meat, so I wasn't happy with my order at all. I...
Read full review of PopeyesFood/worker
On Wednesday 09/20/23 at approximately 5:30pm I order a meal 2 piece meal thru the drive thru, before leaving the parking lot I look to make sure that my biscuit was in there, like always they forgot my biscuit. I went inside to get my biscuit and when I look over at the worker I notice the cook was not wearing gloves and he was wiping his nose with hi...
Read full review of PopeyesTreatment at the drive through intercom and pick-up window
My incident occurred September 22, 2023 at 7:39 pm at the 6th avenue location in Tacoma WA. My pick up code was 4688 When I was spoken to over the intercom I gave that number but it wasn't understood so I repeated it. OK.. then I was asked original or spicy, I said spicy but no reply... I know my voice tone does not carry well athrough these systems so I...
Read full review of PopeyesService
My husband also witnessed the interaction. I ordered on line to pick up inside. They had the doors locked they said for remodeling. No remoldeling. I knocked on the door. They lady would not come over to talk to me. Just yelled that I had to wait in the line. I got in line and waited for 15 minutes. The cars were not moving. There were only 3 cars. I had...
Read full review of PopeyesHow run down the building is.
Sept,23 2023. I was there about 330 my husband and I went in to eat. After we ordered he took a seat and I used the restroom which was dirty and smelled of urine. I sat down and waited for our food. The ceilings are covered in possible black mold throughout the dining room. It made it very uncomfortable to eat. One worker was on break and kept touching her...
Read full review of PopeyesYour crispy chicken sandwich.
Complaint #2 On 9/20/23 I went into Popeyes to purchase your delicious crispy chicken sandwich. After preparing it, the server put it in an aluminum foil bag. I also purchase fries and a medium drink. I proceeded to my home about ten city blocks away. About twenty minutes I procced to have my dinner with my Popeyes sandwich. I remove it from the foil bag...
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