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Popeyes

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1.2

Overall reputation rating based on reviews and complaints

Popeyes earns a 1.2-star rating from 19 reviews and 1341 complaints, indicating that most fast food enthusiasts are dissatisfied with their meals.

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Popeyes Complaints Page 7 of 68

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B
7:12 pm UTC
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Popeyes 5 can eat for ? chicken

Hello, Today, October 2, 2023, I purchased a 5 can dine at the Fairview Heights, Illinois location.

When I got home and opened the box I just stood there trying to figure out what I got. The breast looked fine and the 2 legs were small but then I saw what looked like a chicken nugget. No, to my surprise it was the thigh. It was so small and the wings were identified only because they looked like wings but they were tiny also. Why is this location selling such small chicken parts? You need to talk with your supplier. You are ripping off your customers with these small chicken parts that look like nuggets. Like I said in the beginning the breast is still a nice size but the rest is unbelievably disappointing. Thank you for your time. Oh yeah, taking it back to the location was out of the question because I live 46 miles away. My treat when I go to this location is getting Popeyes chicken BUT?

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M
10:49 pm UTC
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My name is Mary Huff and I have been a long-time customer with Popeyes but recently had two experiences at 21990 Pacific Highway South, Des Moines, Wa 98098 phone number [protected] the 1st date was 9/24/2023 at 5:47 PM and the employee who was Spanish told me that they did not have any more spicy breast but look through the chicken and said I found a...

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B
4:46 pm UTC
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On Sunday, Oct. 1st. Around 3:25 3:30 ish.. I went thru drive thru get a pick up for someone. The manager Desiray Butlar had a very nasty attitude bc of whatever personal reason. I guess my girlfriend. I don't know bc I rarely even know her but she has a nasty attitude as well as threw the box of chicken at me. Hopefully it's on video. That was disrespectful uncalled for unexplainable and most of all unprofessional.

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3:32 pm UTC
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This service provided by this store is horrible. The complaints are numerous. They often get the orders incorrect, whether it be in the drive thru, in-person, or door dash. As a member of the community, we are tired of this treatment. It has become accepted-that if you order its going to be incorrect, be prepared to return to the store or chalk it, cause...

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M
12:31 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more

Popeyes Promotion Advertised

An Ubereats order was placed on 9.27.2023 for the Popeyes Big Sandwich Bundle Family Meal. During this time Popeyes had an advertisement for their Ghost Pepper wings. If a $15 dollar or greater order was placed then, the customer receives free Ghost Pepper wings. I received everything in the Big Sandwich Bundle but, the Ghost Pepper wings were not in the bag. I am asking for this promotion to be honored, please.

Thank you.

Desired outcome: I would like the Ghost Pepper wings. Order# 94DB0.

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A
11:50 am UTC
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I called the Popeyes Fried Chicken on Lamar Avenue at 2235 Lamar Ave, Memphis, TN 38114. The person who answered the phone hung up on me twice. I called to ask about the specials that were currently available. This person seemed as if she did not want to be at work. She was highly unprofessional and a bad representation of the Popeyes franchise. With the...

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K
6:05 pm UTC
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First of all I love the food. That is not the issue. The problem is when you put out a coupon for $22.99. You tell them you have a coupon at the window and they state I will have your total at the window and it comes out to $39.03. I don't want to sound like I'm Karen but hey I'm no chump either. What is going on here does each store just adhere to whatever...

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5:32 pm UTC
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I went in with coupon in hand and the Manager told the cashier No substitutions only what the coupon rings up for. Well it rang up a wing and a leg. My coupon shows a picture and reads 2 Pc signature chicken, reg. side, biscuit & small drink 5.99 plus tax. The picture shows a thigh and a leg. The cashier the took a stack of coupons he had to the side and...

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5:42 pm UTC
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Ordered #1 combo at Popeyes # 4692 Drive through Holly Springs, MS. After waiting 20 minutes received my order and left. Got home and bit into the sandwich and what a surprise. The chicken was not cooked thoroughly. The meat was essentially raw. This occurred on September 27, 2023, at 3:15 PM. Host # 70085, ticket #689 Popeyes Louisiana Kitchen Store #4692 619 Highway 7 South Holly Springs, MS 38635

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K
3:22 pm UTC
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Hello I am a doordash driver I came into Popeyes I told him I was picking up for a walker T the woman at the register proceeded to tell me to cancel that order because they didn’t have ghost pepper wings and I told her that I can’t cancel the entire order until I call the customer and ask them if they still want their other meal she said no very rudely that...

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1:32 am UTC
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First let me say I have enjoyed Popeye's chicken for over 3 decades. I live in Ocean Springs, Ms and at least 3 times a month I visit the Ocean Springs Popeyes. My usual order is 4 piece all white spicy to go. But something needs to be brought to your attention. At least 85% of the time the order is messed up, by either a 3 piece given usually, breast...

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8:19 pm UTC
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I used to work at Henrietta, I was being told to stop supposedly telling an employee brother mean stuff but I wasn’t. So I went to my boss, told him to tell he’s employees to stop being rude to me because I wasn’t even talking to him. So my boss didn’t do anything even I told him that the other employee had a gun, he didn’t care or didn’t even watch the...

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5:30 pm UTC
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My name is Tommy Coleman. [protected]. I went to Popeyes today 9/25/23 around 3pm. and ordered a 14 pc mixed chicken meal with mild chicken, mashed potatoes and cole slaw with 7 biscuits with coupon code 1101. I received 5 thighs, 3 legs, and 6 wings with no breasts, which I particularly don't care for dark meat, so I wasn't happy with my order at all. I...

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1:50 pm UTC
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On Wednesday 09/20/23 at approximately 5:30pm I order a meal 2 piece meal thru the drive thru, before leaving the parking lot I look to make sure that my biscuit was in there, like always they forgot my biscuit. I went inside to get my biscuit and when I look over at the worker I notice the cook was not wearing gloves and he was wiping his nose with hi...

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11:53 pm UTC
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My incident occurred September 22, 2023 at 7:39 pm at the 6th avenue location in Tacoma WA. My pick up code was 4688 When I was spoken to over the intercom I gave that number but it wasn't understood so I repeated it. OK.. then I was asked original or spicy, I said spicy but no reply... I know my voice tone does not carry well athrough these systems so I...

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K
6:58 pm UTC
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My husband also witnessed the interaction. I ordered on line to pick up inside. They had the doors locked they said for remodeling. No remoldeling. I knocked on the door. They lady would not come over to talk to me. Just yelled that I had to wait in the line. I got in line and waited for 15 minutes. The cars were not moving. There were only 3 cars. I had...

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6:07 pm UTC
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Sept,23 2023. I was there about 330 my husband and I went in to eat. After we ordered he took a seat and I used the restroom which was dirty and smelled of urine. I sat down and waited for our food. The ceilings are covered in possible black mold throughout the dining room. It made it very uncomfortable to eat. One worker was on break and kept touching her...

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4:28 am UTC
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Complaint #2 On 9/20/23 I went into Popeyes to purchase your delicious crispy chicken sandwich. After preparing it, the server put it in an aluminum foil bag. I also purchase fries and a medium drink. I proceeded to my home about ten city blocks away. About twenty minutes I procced to have my dinner with my Popeyes sandwich. I remove it from the foil bag...

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2:36 pm UTC
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On Wednesday, 9/20/23, I ordered a 10-piece chicken with 2 large sides and biscuits family meal from Popeyes and did not receive my complete order, items were missing and therefore I didn't have enough food to feed my family. We live 15-20 minutes from the Popeyes at 3410 Olney Laytonsville Road Olney, Maryland and it was too late at night to drive all the...

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5:56 pm UTC
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I never got a response from Popeyes about my slip and fall accident on 9/5/23 but yet they responded quickly to all the roaches in the restaurant I was hurt still in pain I had to get x-rays done I fell on both arms, my left knee and twisted my sweet no one helped me up no manager didn't even ask how i'm doing but laughed about it but now another restaurant is shut down because of roaches they respond quick

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