Popeyes reviews and complaints 2
View all 1301 complaintsPopeyes - Service/Beverage quality
Service at this place is not the best. Even when they repeat the order you exactly what you wanted they still get it wrong. Correct them at the window to double check it was right again. My order was a Spicy Chicken Sandwich combo side was supposed to be mac n cheese but instead got mash potatoes and gravy. The 12pc nugget meal was correct with the biscuit. No sauces though when they said okay to giving them to us. Also, Sprite and Sweet Tea tasted watery and gross so no drinking those. Not coming here again...
Desired outcome: Need to make sure food is with the correct order for people and charge the correct thing for what people want. Quality of beverages needs to be checked.
Popeyes - This section is worthless.
Order #651
Date 2/3/2023
Time Approx 1400
Ordered
3pc tenders (entrée only)
Unsweetened tea (med)
1st issue: Total came to just under $10.00. Seemed like over-charging but the girl checked and that's what it is. At those prices, I won't be returning.
2nd issue: After discussing the cost of the meal, I handed her a twenty dollar bill. She gave me change for a ten. And that was after some discussion (in Spanish and some attitude).
3rd issue: After leaving the establishment, I drank some tea and it was NOT unsweetened as I ordered but full of sugar. As a diabetic, I can adjust my insulin to accommodate for the breading on the chicken. But there is no amount of insulin that will keep me in range for the sweetened tea. So that got thrown out
When I check the receipt, the order taker had gotten it wrong. I was unable to catch it because there was no verbal order to read back or screen to view. And because only Spanish was being spoken, one has to believe that a language barrier contributed to the error.
Bottom line is that I paid over $9.00 for overpriced chicken and a drink I did not order or could consume. I'd say you guys get an 'F'.
Desired outcome: A desired outcome takes more than 240 characters. If yo were serious, you would know that.
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