The complaint has been investigated and
resolved to the customer's satisfactionResolved McDonalds — charging for an extra sauce
resolved to the customer's satisfaction
I decided today that I would try eating some lunch from one of our local mcdonalds (The one on the georgia road in particular), I am usually not a big fan of mcdonalds, but I thought I would give it a try. My child really likes mcdonalds, one of her favorite things to get from there is the chicken nugget happy meal, needless to say I find it very hard to believe that you only get one sauce with your meal & if you want more you have to pay for it. I bet if you are an employee there you don't have to pay for an extra sauce if you are going to eat chicken nuggets. I really don't understand what the big deal is about giving someone an extra sauce if they are going to use it. With having a child we do frequent mcdonalds & I must say that not every mcdonalds charges for an extra sauce, but obviously ours do. I really feel that this is going to hurt their business in the long run, but if they can't part with an extra sauce to make a customer happy instead of wanting a little change for an extra sauce & have a pissed off customer that will probably not ever go back to that particular mcdonalds, then so be it. Personally if it were me, I would want to please the customer & not get bad feedback about their business. I have worked in the food industry & our motto was to make sure that the customer is always happy & to never let a person leave unhappy about anything, but obviously this mcdonalds doesn't really care that much about making the customer happy, but instead to leave a bad taste in their mouth. I contacted the manager at this particular mcdonalds & she didn't even care about trying to fix the situation at all, the only thing that she could keep repeating over was..."we are going by the book on this & we can't help what the company decides to do. So needless to say I will not be going back to this mcdonalds & I will make sure that I let all my friends now as well. Thank you for letting me share my complaint with you. I hope that this problem will get resolved in the future.
P. S. Wendys tried charging an extra sauce for awhile, they lost so much business that now if you want one of every kind, they will give it to you... No problem!!! I guess we will start going back to wendys for our child, when she wants chicken nuggets, 'cause at least I know that there will be no problem if my child wants an extra sauce, they will smile & give it to you with no questions asked.